These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Eve + Dolby 5.1 + A50 wireless headset over optical
Author
Previous Topic Next Topic
Mofo Diquilis
Kruel Pride Inc.
#1 - 2014-08-30 16:11:08 UTC  |  Edited by: Mofo Diquilis
So I've started having an issue with EVE and my sound.

About 3 weeks ago I started noticing that when I started the eve client my audio would shift and I'd start getting the crackling and popping in my headset. Quite the annoying experience to say the least. So after trying to pinpoint the issue I'm here because I've narrowed it down to the eve client itself.

At the time this started I had a xfi titanium Fatal1ty in my machine which had worked fine up until this point.
http://support.creative.com/Products/ProductDetails.aspx?catID=1&CatName=Sound+Blaster&prodID=17791&prodName=PCI+Express+X-Fi+Titanium+Fatal1ty+Pro+Series

The card had current drivers for Win 7 x64. In the process of elimination I went ahead and instead a different card under the impression my current card was failing.

I installed a xfi Titanium HD and installed all the latest drivers for it.
http://us.store.creative.com/Creative-Sound-Blaster-XFi-Titanium-HD/M/B0041OUA38.htm

Alas... the same effect.

So I started to think maybe there was something else running on the pc (flash, Teamspeak) that may be causing some sort of issue but I've booted the machine and only run the eve client prior to anything else running and it's still causing the same issue.

What I've tried:

- Changing Sample Rates
- Clean install of sound drivers
- Swapping sound cards (with fresh install of drivers
- Clearing eve cache
- Reinstalling EVE client
- Changing mode in creative console (Between entertainment, game mode)
- Disabling EAX / CMSS-3d / Crystalizer effects in the Audio Control Panel


What I've noticed:

- When the sound issue happens, if I disable then re-enable the Dolby 5.1 encoder it will temporarily correct the audio but it doesn't last long while EVE is open.
- The sound issue *can* crop up on eve being launched. (prior to logging in)
- No sound issues while eve is not running with any other applications


Full DxDiag



*** EDIT / UPDATE ***

After trying everything I could think of to isolate the issue, I resorted to reformatting my machine and starting from scratch. So far, the problem has not occurred under simple testing. I'll update the thread if the problem returns.
Mofo Diquilis
Kruel Pride Inc.
#2 - 2014-09-23 03:30:44 UTC
So after battling this issue even after a clean reformat, I *think* I've finally pinned this down.

I reinstalled Skyrim and noticed the same exact issue in that game so I went digging up any information I could on this problem. Eventually I started to see other people in other games complaining of the same issue. I have an EVGA board with the X58 chipset (for reference) and I started seeing a pattern some responses across the net about the bus being hammered to hard when running Nvidia SLI.

A suggestion was made to flash the bios (if avail) to resolve the issue. I flashed this evening, ran Skyrim and sound works perfectly in SLI now.

So, possible fixes

* update your bios (at your own risk) if there is an update for your board
* Disable SLI if you're running it and see if that corrects the issue

Creatives "response" to the issue:
http://support.creative.com/kb/ShowArticle.aspx?sid=24669


*** Note ***

I have yet to test EVE yet, however, SKYRIM was about 20x worse than EVE was so judging by how it's working now... I'd assume EVE will be fine now as well. Hopefully this helps future readers.