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Socked was closed

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TiGGar Shadow
24th Imperial Crusade
Amarr Empire
#1 - 2014-09-19 19:34:33 UTC
recently im having constant dc i ask on ally and some people have same problem. Do more people have same problem ? do CCP try to fix it ? or it`s just me and some people.. ?
Paranoid Loyd
#2 - 2014-09-19 19:45:56 UTC
It's not CCP, here is a brief explanation: https://forums.eveonline.com/default.aspx?g=posts&m=5022181#post5022181

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!
rofflesausage
State War Academy
Caldari State
#3 - 2014-09-19 19:47:02 UTC
Normally always ISP / Route related. Rarely CCPs side.

Test it on a VPN (Mullvad - free no signup trial) and see if you keep getting the disconnects. If you don't, you can let CCP know through the ticket system along with your route details. They can only do anything if it's their 'side' though, otherwise it's between your ISP and them.
Christian Lionbate
Federal Navy Academy
Gallente Federation
#4 - 2014-09-19 21:13:11 UTC
Have you tried the Grrr goons thread ?
Joshua Foiritain
Coreli Corporation
Pandemic Legion
#5 - 2014-09-19 22:02:03 UTC
Put a stick in it so it cant close.

The Coreli Corporation is recruiting.
MonkeyBusiness Thiesant
Pandemic Unicorns
#6 - 2014-09-19 23:41:14 UTC  |  Edited by: MonkeyBusiness Thiesant
rofflesausage wrote:
Normally always ISP / Route related. Rarely CCPs side.



True. However, it has been CCP's side (or very close) lately - because many times when I log back on with my Jita trade alt, there's almost nobody in local.

Traceroute also shows the problem is the last hop before ccp's servers.
Rain6637
GoonWaffe
Goonswarm Federation
#7 - 2014-09-20 01:40:24 UTC
Nevyn Auscent
Broke Sauce
#8 - 2014-09-20 06:57:10 UTC
MonkeyBusiness Thiesant wrote:


True. However, it has been CCP's side (or very close) lately - because many times when I log back on with my Jita trade alt, there's almost nobody in local.

Traceroute also shows the problem is the last hop before ccp's servers.

So basically you mean it's not been CCP's side. Since it's not actually the servers. Contact them and let them know which hub is having issues though and they will take action if they can.
Solecist Project
#9 - 2014-09-20 07:02:35 UTC
Joshua Foiritain wrote:
Put a stick in it so it cant close.

*coughcoughcough*

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
Remiel Pollard
Aliastra
Gallente Federation
#10 - 2014-09-20 07:25:55 UTC
Solecist Project wrote:
Joshua Foiritain wrote:
Put a stick in it so it cant close.

*coughcoughcough*


I believe the correct vernacular is:

:giggity:

“Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.” - Jirai 'Fatal' Laitanen, Pithum Nullifier Training Manual c. YC104
Solecist Project
#11 - 2014-09-20 07:28:15 UTC
Remiel Pollard wrote:
Solecist Project wrote:
Joshua Foiritain wrote:
Put a stick in it so it cant close.

*coughcoughcough*


I believe the correct vernacular is:

:giggity:

Can't do that with a ....
.... stick ....
... in my .......

Oh wait sure I can.

Wrong context, silly me.......... ;)

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
Rain6637
GoonWaffe
Goonswarm Federation
#12 - 2014-09-20 07:29:39 UTC
Sa'Wiz
State War Academy
Caldari State
#13 - 2014-09-20 07:46:15 UTC
I can't connect as well. I get a message "The connection to the server was closed" when the loader try to connect
Steppa Musana
Doomheim
#14 - 2014-09-20 08:19:07 UTC  |  Edited by: Steppa Musana
Paranoid Loyd wrote:
It's not CCP, here is a brief explanation: https://forums.eveonline.com/default.aspx?g=posts&m=5022181#post5022181

You know that? What even suggests that? Besides the sheep mentality on this forum in regards to this issue. Please do present the evidence which has allowed you to conclude this.

Here is what we know:

- There are many players having the exact same issue.
- The issue started coming up for the majority of these players around the same time.
- The players reporting the issue are in different parts of the world.
- No one seems to be reporting issues staying connected to any other server.
- When logging back in, large chunks of players have also lost connection.

Whether it is CCP's servers or not, it is certainly on CCP to figure this out. To look at the evidence at hand and conclude it's on the users or their ISPs to do so is idiotic.

Hey guys.
Grimpak
Aliastra
Gallente Federation
#15 - 2014-09-20 10:52:46 UTC
Steppa Musana wrote:
Paranoid Loyd wrote:
It's not CCP, here is a brief explanation: https://forums.eveonline.com/default.aspx?g=posts&m=5022181#post5022181

You know that? What even suggests that? Besides the sheep mentality on this forum in regards to this issue. Please do present the evidence which has allowed you to conclude this.

Here is what we know:

- There are many players having the exact same issue.
- The issue started coming up for the majority of these players around the same time.
- The players reporting the issue are in different parts of the world.
- No one seems to be reporting issues staying connected to any other server.
- When logging back in, large chunks of players have also lost connection.

Whether it is CCP's servers or not, it is certainly on CCP to figure this out. To look at the evidence at hand and conclude it's on the users or their ISPs to do so is idiotic.

I've had zero issues past weeks connecting to the CCP servers. Western Europe (Portugal) here btw

With that fact, the "many players" probably were routed thru a path that has been having issues for a few weeks back. Also considering the time gap this happens (from forum posts) It might be an issue with hops that get congested on the 11pm/1am UTC bracket?

Honestly something similar happened to me with Steam, where I could login but for some reason couldn't access the store. It happened to me and probably very few others since I searched the interwebs for this issue and there wasn't much to work around. Several visual tracerts with pingplotter later, I pinned down to one of their CDN servers from akamai (not steam itself tho). Later on, issues were solved. I now connect fine to steamstore, since Claranet, the hub before the content server somehow "shortened" the pathway from my pc to the content server that serves my region, going from more than 10 hops to just 4.

So yes, it might be an issue not on the EVE servers, but maybe CCP *can* help out by slapping the wrist on their providers.

Also, "closed socket" errors usually happen because there's too much latency. EVE might not be that much dependant on bandwith, but it is quite sensible to network latency. One of the hops starts to bog down the connections for some reason (traffic shaping *might* be one of the reasons btw), latency starts to go up.

[img]http://eve-files.com/sig/grimpak[/img]

[quote]The more I know about humans, the more I love animals.[/quote] ain't that right
Amyclas Amatin
SUNDERING
Goonswarm Federation
#16 - 2014-09-20 11:06:28 UTC
Christian Lionbate wrote:
Have you tried the Grrr goons thread ?


No need, I'm getting a lot more socket issues these days too.

We didn't do it! Straight

For more information on the New Order of High-Sec, please visit: http://www.minerbumping.com/

Remember that whenever you have a bad day in EVE, the correct reponse is "Thank you CCP, may I please have another?"
Jacob Holland
Weyland-Vulcan Industries
#17 - 2014-09-20 11:08:37 UTC
I seem to recall that the message used to give more information, IIRC it read something like this:
Your account failed a heartbeat check and will be restarted

Which made it a little less likely that hundreds of threads would appear on the subject.

(Assuming the same sort of error)
Grimpak
Aliastra
Gallente Federation
#18 - 2014-09-20 11:35:39 UTC
Jacob Holland wrote:
I seem to recall that the message used to give more information, IIRC it read something like this:
Your account failed a heartbeat check and will be restarted

Which made it a little less likely that hundreds of threads would appear on the subject.

(Assuming the same sort of error)

think that error is when your account actually manages to stay connected to the server, but it lost a "tick" for some reason ( low percentage of packet loss perhaps?) Usually socket closed errors is when the client and the server cannot keep synced anymore and the server throws a fit.
Due to how the server is built and the connection is established, and since *all* the clicks and keys typed are transmitted and client receives echo back for each command, this means that there is a queue for commands that can only advance when the client receives confirmation. example, if you type 2 lines of text too fast on chat, the second line will only be transmitted if the client receives confirmation of the first. Usually takes less than a second, mainly because this mechanism is also used as a way to prevent chat lag.

Either way, and if I'm not mistaken, "missing heartbeat" is when your client send a command, server replies but your client doesn't, and you send another command to which the server replies but your client acknowledges it, while "Socket closed" is, I think, when client sends a string of commands but the server doesn't reply in a timely manner, or doesn't reply at all because, for some reason, it thinks you disco'ed, so it closes connection, server side. (bit akin to ping timeout errors from IRC days). Latency can cause the second, packet loss can cause the first, or so I think it's how it is.

Because if this, and to keep it "sane" game-wise, the server is probably operating with very tiny intervals so to keep everything in sync. This also means that the connection, again, needs to be extremely stable and low on latency.

And no, you can have a 512kb connection with much less latency than a 100mbit connection. It all depends on everything that lies between you and the destination (even cable quality).

[img]http://eve-files.com/sig/grimpak[/img]

[quote]The more I know about humans, the more I love animals.[/quote] ain't that right
ashley Eoner
#19 - 2014-09-20 20:10:53 UTC
Grimpak wrote:
Steppa Musana wrote:
Paranoid Loyd wrote:
It's not CCP, here is a brief explanation: https://forums.eveonline.com/default.aspx?g=posts&m=5022181#post5022181

You know that? What even suggests that? Besides the sheep mentality on this forum in regards to this issue. Please do present the evidence which has allowed you to conclude this.

Here is what we know:

- There are many players having the exact same issue.
- The issue started coming up for the majority of these players around the same time.
- The players reporting the issue are in different parts of the world.
- No one seems to be reporting issues staying connected to any other server.
- When logging back in, large chunks of players have also lost connection.

Whether it is CCP's servers or not, it is certainly on CCP to figure this out. To look at the evidence at hand and conclude it's on the users or their ISPs to do so is idiotic.

I've had zero issues past weeks connecting to the CCP servers. Western Europe (Portugal) here btw

With that fact, the "many players" probably were routed thru a path that has been having issues for a few weeks back. Also considering the time gap this happens (from forum posts) It might be an issue with hops that get congested on the 11pm/1am UTC bracket?

Honestly something similar happened to me with Steam, where I could login but for some reason couldn't access the store. It happened to me and probably very few others since I searched the interwebs for this issue and there wasn't much to work around. Several visual tracerts with pingplotter later, I pinned down to one of their CDN servers from akamai (not steam itself tho). Later on, issues were solved. I now connect fine to steamstore, since Claranet, the hub before the content server somehow "shortened" the pathway from my pc to the content server that serves my region, going from more than 10 hops to just 4.

So yes, it might be an issue not on the EVE servers, but maybe CCP *can* help out by slapping the wrist on their providers.

Also, "closed socket" errors usually happen because there's too much latency. EVE might not be that much dependant on bandwith, but it is quite sensible to network latency. One of the hops starts to bog down the connections for some reason (traffic shaping *might* be one of the reasons btw), latency starts to go up.
Well I run +10 clients and sometimes some of the clients survive while the rest socket reset. Sometimes all of them socket reset either at the same time or one after the other.

Tracerts while d/cing in game shows fantastic pings till the london area. The forums will also go down for me too for a bit.

Meanwhile WOT MWO warthunder Steam (PS2 l4d2 POE TF2) terra ffxiv SC SC2 Star citizen and more show clean pings before and during the mass d/ces in eve.

This is entirely out of the control of my isp or even my isp's isp. This is something that is occurring near the servers.


Clearly though some people are not being effected. Even some of my clients will go through mass d/ces with only a big lag spike to show for it.
Belt Scout
Thread Lockaholics Anonymous
#20 - 2014-09-20 20:21:23 UTC
I wasn't affected by this at all, but is there a possibility of some free stuff getting handed out?

Roll

They say most of your brain shuts down on the EvE forums. All but the impatient side, and the sarcastic side. No wonder I'm still awake.

**This IS my main so STFU.
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