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QotD: How to create loyalty within your corp?

First post
Author
Ramona McCandless
Silent Vale
LinkNet
#41 - 2014-09-11 21:59:50 UTC
Hire only RL friends and family

"Yea, some dude came in and was normal for first couple months, so I gave him director." - Sean Dunaway

"A singular character could be hired to penetrate another corps space... using gorilla like tactics..." - Chane Morgann

ISD Ezwal
ISD Community Communications Liaisons
ISD Alliance
#42 - 2014-09-11 23:05:41 UTC
Charax Bouclier wrote:
When my fellows are out on a roam, we can scoff at everyone else for drinking Starbucks or McDonalds McCafe.
These are my initial thoughts on the matter. What do you think is the most important thing to create loyalty?
Well, for starters, make a decent cup of coffee for them. Nothing beats a home made brew from freshly ground Arabica with some Mocca beans tossed in, steaming hot in a large mug. Black of course. Cool

That said, I have removed a rule breaking post and those quoting it.

The Rules:
4. Personal attacks are prohibited.

Commonly known as flaming, personal attacks are posts that are designed to personally berate or insult another forum user. Posts of this nature are not beneficial to the community spirit that CCP promote and as such they will not be tolerated.


5. Trolling is prohibited.

Trolling is a defined as a post that is deliberately designed for the purpose of angering and insulting other players in an attempt to incite retaliation or an emotional response. Posts of this nature are disruptive, often abusive and do not contribute to the sense of community that CCP promote.


Thread re-opened.

ISD Ezwal Community Communication Liaisons (CCLs)

Vyl Vit
#43 - 2014-09-11 23:10:31 UTC
1.) Accept the fact some people aren't loyal, not even to themselves.

2.) People who can be loyal will be loyal to those who are loyal to them.

3.) Trying to force people to do things against their principles won't help.

4.) Above all, people should be better off with you than they were without you.

Paradise is like where you are right now, only much, much better.

Evelyn Meiyi
Corvidae Trading and Holding
#44 - 2014-09-11 23:26:48 UTC
Charax Bouclier wrote:
In another MMO, I would make a "QotD" (Question of the Day) simply to fascilitate community discussion on a topic that might interest them. Unfortunately, sometimes people would misconstrue my intent and the thread would burn out in a fireball of trolling. I think I have learned my lessons from that experience, and with the fine guidance of ISD, I think we can avoid these pitfalls.

Now that we have that preface out of the way, let's get on with today's question:

What is the biggest thing you can do to increase loyalty amongst the corporate ranks?

From my initial review of EVE, it seems that high loyalty corporations choose their recruits very carefully. They want to make sure they share a bond...a brotherhood of sorts...to create this conception of "US vs ALL OF THEM".

Brilliant, really. When I set up my own corporation, I might consider doing something similar. For example, I love Tim Hortons coffee. I don't know if I would trust someone else that didn't share my tastes, so I don't think I would invite them into my corporation unless they posted on a Tim Hortons fan site.

When my fellows are out on a roam, we can scoff at everyone else for drinking Starbucks or McDonalds McCafe.

These are my initial thoughts on the matter. What do you think is the most important thing to create loyalty?


If you read the Art of War, Sun Tzu's thoughts on loyalty are quite clear:

Quote:
When the men are punished before their loyalty is secured, they will be rebellious and disobedient. If disobedient and rebellious, it is difficult to deploy them. When the loyalty of the men is secured, but punishments are not enforced, such troops cannot be used either. Thus, the general must be able to instruct his troops with civility and humanity and unite them with rigorous training and discipline so as to secure victories in battles. When orders are regularly enforce and used to train the soldiers, they will be obedient. When orders are not regularly enforced nor used to train the soldiers, they will not be obedient. When orders are regularly enforced, it is because of the mutual trust and confidence between the commander and his men.

Article Source: http://EzineArticles.com/398507


In brief, 'do unto others' is a major factor of effective leadership: if you're an egomaniac, your employees will resent you. If you're an autocrat, they'll stop listening to you. If you apply discipline unevenly, they'll bicker amongst themselves (the so-called 'Dungeon Master's Girlfriend' scenario).

Basically, if you expect people to follow you, the first question you need to ask is 'why should they follow me?'. If the only answers you can come up with are self-serving or ego-stroking, you need to reexamine your suitability for leadership.
Chopper Rollins
Republic Military School
Minmatar Republic
#45 - 2014-09-11 23:48:25 UTC
As a born leader, i know that every person is unique.
The ability to define and ramble on about leadership and loyalty is the domain of self-help authors.
Sun-Tzu deserves better than to be endlessly quoted by service industry duds. Read him, and Machiavelli by the way, as humourists for better results.



Goggles. Making me look good. Making you look good.

Ssabat Thraxx
DUST Expeditionary Team
Good Sax
#46 - 2014-09-11 23:51:42 UTC
In my experience, you create loyalty by making friends. I've been flying with the same group of guys +a few additions for over a year, through 2 corps (long story.) We talk outside of game, lots of us are FB friends, several of us text each other all the time... you know, just like your AFK friends. These guys have helped me through the death of a loved one, and a relapse into pretty severe alcoholism. Like I said, just like "meatspace" friends, and lets face it, some of us (myself included) spend more time hanging out with the friends Ive made in Eve than I do with my "real" friends.

The flipside to this is that not everyone you meet is gonna "mesh" with you in a way that leads you to becoming good friends. A few months back I went on a recruiting spree. I recruited something like 25 people, give or take. Three or four of them are still with us, not because of how well they play the game, but because they fell in naturally with the rest of us. As a wise vet once said to me, "I'll take 1 good corpmate over 50 mediocre ones." By good I dont mean good at the game, that can be learned, I mean someone who's personality meshes with the rest of us.

I guess this isnt what some people want, and I understand that, too, but I will always be loyal to my friends here, just as I still keep in touch with my friends from that stinkin' Kung Fu Panda game.

\m/ O.o \m/

"You're a freak ..." - Solecist Project

Remiel Pollard
Aliastra
Gallente Federation
#47 - 2014-09-12 00:52:31 UTC
Chopper Rollins wrote:
As a born leader, i know that every person is unique.
The ability to define and ramble on about leadership and loyalty is the domain of self-help authors.
Sun-Tzu deserves better than to be endlessly quoted by service industry duds. Read him, and Machiavelli by the way, as humourists for better results.





He probably deserves better than internet spaceship nerds too but....

I guess he's gonna have to settle.

“Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.” - Jirai 'Fatal' Laitanen, Pithum Nullifier Training Manual c. YC104

Remiel Pollard
Aliastra
Gallente Federation
#48 - 2014-09-12 01:10:41 UTC
J'Poll wrote:
Charax Bouclier wrote:
In another MMO, I would make a "QotD" (Question of the Day) simply to fascilitate community discussion on a topic that might interest them.

....

Now that we have that preface out of the way, let's get on with today's question:

What is the biggest thing you can do to increase loyalty amongst the corporate ranks?


Luckily this ain't another MMO, so bye.


Also, if you think that you can buy or in any way influence how loyal people are towards you, you have a very very wrong idea about loyalty and I wouldn't be surprised if NOBODY is loyal to you, because you don't deserve it.


It's a good thing, then, that the OP wasn't comparing this or threatening to QQ to another game in any way. Reading is hard, isn't it? Anyway, all she's saying is, "I've done this elsewhere so I thought I'd try it here." Naturally, what works elsewhere probably won't work for EVE just by virtue of it working elsewhere. Likewise, what works for EVE won't just work elsewhere for the same reasons.

Here, however, it appears to work, and demonstrably so. What she's done is create positive discussion about how to build a group of people in this game. She hasn't complained about mechanics, she hasn't called for a nerf this, or buff that. She's actually managed to post something that has the potential to generate healthy discussion, and personally... I don't see her suggesting that we should pay people to join, it looks like you came up with that on your own. I will note one thing the OP said:

Charax Bouclier wrote:
Unfortunately, sometimes people would misconstrue my intent and the thread would burn out in a fireball of trolling. I think I have learned my lessons from that experience,


It seems to me she has learned whatever lesson she thought she had to about posting because, this is the first actual content discussion this forum has seen in a long time. Unfortunately, it is nature of a small minority to be perpetually pissy.

“Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.” - Jirai 'Fatal' Laitanen, Pithum Nullifier Training Manual c. YC104

Jegrey Dozer
Aliastra
Gallente Federation
#49 - 2014-09-12 01:35:42 UTC  |  Edited by: Jegrey Dozer
Loyalty is for weak people.

The only real corp is ruled with an iron fist.

Recruit weak people and manipulate and control them. If one of them decides to challenge you, turn the pack on him/her and force them to cannibalize.

This way you maintain a high level of bloodlust and foster fear and keep the collar tight.

(Although this is written with colorful words, I am being serious)
Charax Bouclier
Silvershield Universal
#50 - 2014-09-12 01:35:52 UTC
I have to confess, I did leave some hooks in the initial post to chide the Goons on one of their recruiting requirements (being a poster on SA forums), which is why I played up the silly Tim Hortons angle, but also left enough on the table to see if a reasonable discussion would break out.

I am actually surprised that the community took up the latter and made a good discussion of it, and many people made some very valid points that I agree with.

As an aside, I do find the EVE community to be very cerebral and fiercely loyal and elitist over other gaming communities (the latter, I would say rightly so). You're all going to make it very hard for me to be an evil forum person because I really like the forum personalities here.

I hope can find some objectionable players that I can subtlely torment. Pirate


Remiel Pollard
Aliastra
Gallente Federation
#51 - 2014-09-12 01:47:03 UTC
I admit, I've never been to the SA forums. Something about paying $10 to post pictures of kittens makes me feel like pizza, and then I need that $10 for the pizza.

“Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.” - Jirai 'Fatal' Laitanen, Pithum Nullifier Training Manual c. YC104

Yang Aurilen
State War Academy
Caldari State
#52 - 2014-09-12 02:08:45 UTC
Jegrey Dozer wrote:
Loyalty is for weak people.

The only real corp is ruled with an iron fist.

Recruit weak people and manipulate and control them. If one of them decides to challenge you, turn the pack on him/her and force them to cannibalize.

This way you maintain a high level of bloodlust and foster fear and keep the collar tight.

(Although this is written with colorful words, I am being serious)

The last time someone did that to my internet guild I was in it came down into everyone calling out the leader and the drama was so bad.Straight Then again our guild leader would micromanage us so much that we even have to follow how we actually play our characters to the word.

Post with your NPC alt main and not your main main alt!

Arronicus
State War Academy
Caldari State
#53 - 2014-09-12 07:07:29 UTC
Charax Bouclier wrote:
For example, I love Tim Hortons coffee. I don't know if I would trust someone else that didn't share my tastes, so I don't think I would invite them into my corporation unless they posted on a Tim Hortons fan site.


Finding a common interest is certainly a valuable point (though I'd stay away from Timburger Hortonking's coffee myself), but I think the key to corp loyalty is accurately representing yourself as a corp, and then providing that experience to your members accurate. Focus on something you can do well, that you are knowledgable in, and find people who are really interested in that. A jack of all, master of none corp isn't going to hold onto anyone dedicated, just people who want the selection then leave. Don't be too fussy with your selection process, you may weed out people who aren't good at applications, but be selective with who you keep around/give any roles.
Sibyyl
Garoun Investment Bank
Gallente Federation
#54 - 2014-09-12 07:11:29 UTC

I think trust and mutual survival would be the best motivators for corp mates.


I will freely admit I am confused (a failure at) both of these concepts in EVE.

Joffy Aulx-Gao for CSM. Fix links and OGB. Ban stabs from plexes. Fulfill karmic justice.

Remiel Pollard
Aliastra
Gallente Federation
#55 - 2014-09-12 07:40:18 UTC  |  Edited by: Remiel Pollard
Sibyyl wrote:

I think trust and mutual survival would be the best motivators for corp mates.


I will freely admit I am confused (a failure at) both of these concepts in EVE.


You know, it doesn't have to be that way.

We could be heroes.

Just for one day.

“Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.” - Jirai 'Fatal' Laitanen, Pithum Nullifier Training Manual c. YC104

NightCrawler 85
Phoibe Enterprises
#56 - 2014-09-12 07:44:43 UTC
My own personal opinion...

Make sure everyone feels equal in the sense that you are willing to listen to them when they whine even if they are brand new or they only log in once a month.
Of course you dont have to make changes or similar, no matter how convinced said person is that "i did this when i was a CEO in x y and c so i know better then you", but often people just need to get stuff off their chest, and feel that their suggestions are at least listened too.

But this also goes for other things then random corp members whining about stuff. Talk to them, get to know them, make them feel like they are more then just another number. Pay attention when they talk about their kids, dogs, fetishes, favorite book.. whatever. That way they suddenly feel like you actually do care about them as a person, and not just someone who can fly internet spaceships.

Yell at them when they screw up once in a while, but remember that everyone makes mistakes, let some slide unless they are serious enough to cause a larger amount of distress and harm that will reflect on the corp and the other members.

Beyond all else, show patience and try to be fair towards everyone. Its impossible to not pick favorites, and this will be noted, and there will be some that pisses you off to the point that as soon as you hear their voice on TS you want to strangle someone.
Even those people have opinions and feelings, and your own personal opinion of them should not dictate how you treat them.
So again, unless you get constant complains about them from other members, treat them as equals. Give them responsibilities they might be suited for, encourage them to participate in conversations and get to know everyone (including your self).
If your dislike towards the person is so strong that you are no longer capable of making a rational decision that is not influenced by your own personal feelings have someone else in the leadership be that persons "go to person".

Last but not least.

Respect your members.
If you show the members that you respect them, they will respect you and your leadership capabilities. Dont be a pushover, but dont be the kind of person your members are afraid off. You need their honesty, just like they need yours.
Inxentas Ultramar
Ultramar Independent Contracting
#57 - 2014-09-12 09:03:55 UTC
And now for a very practical example!

1. Badmouth Marmite Collective
2. Get your corp wardecced
3. Kick everybody that complains
Tinu Moorhsum
Random Events
#58 - 2014-09-12 09:10:07 UTC
Vyl Vit wrote:
1.) Accept the fact some people aren't loyal, not even to themselves.

2.) People who can be loyal will be loyal to those who are loyal to them.

3.) Trying to force people to do things against their principles won't help.

4.) Above all, people should be better off with you than they were without you.


I'm just going to spring board on this post and offer another insight.

Vyl was saying not to force corpies to do things they don't want to do. When your corp reaches a large enought size you start to lose track of what people want to get out of the game. This is especially true if corp is very busy, for example, in a war zone and you have your head in a tornado every day.

What we used to do in order to manage this is to take time once in a while to do a *gasp* corp mining op. During that op I would have what I used to call "peace pipe" sessions. Everyone on comms was given time to speak their mind about anything they wanted. No interruptions aside from asking questions and when the person was finished they "passed the peace pipe" to someone else in comms to speak their mind. Rules of the game were *no concequences no matter what was said*

As a leader in corp I didn't often speak on these ops. I just listened, heard what people wanted, what they liked, what they didn't like etc. Some of our planning, including the (difficult) decision to leave Dead Terrorists in order to create new content were direct results of listening to corp mates speak their mind.

I used to say "it's easy to lead people when they tell you where they want to go". This saying became a fixture among corp leaders and when we didn't know "where they wanted to go" anymore, we held a mining op.

T-
Ramona McCandless
Silent Vale
LinkNet
#59 - 2014-09-12 09:21:19 UTC
Jegrey Dozer wrote:
Loyalty is for weak people.

The only real corp is ruled with an iron fist.

Recruit weak people and manipulate and control them


And end up with arr terds flying mining barges during war

And 16 year olds who can't fly in the roam because "next week im bk at skewwwl"

"Yea, some dude came in and was normal for first couple months, so I gave him director." - Sean Dunaway

"A singular character could be hired to penetrate another corps space... using gorilla like tactics..." - Chane Morgann

Good Posting
Doomheim
#60 - 2014-09-12 10:17:55 UTC
Remiel Pollard wrote:
+1 for goodposting


Thanks my friend.