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EVE Alliance Tournament Discussion

 
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Server Issues During ATXII Day 7

First post
Author
Calmatt
Science and Trade Institute
Caldari State
#41 - 2014-09-07 03:39:50 UTC
The "pre weapons check" comment was absolutely folly, pure and simple. You insult everyone by insisting on that. If the determining factor is that there are good reasons the tournament has to press on, simply stick to that, and do not deviate (or better yet explain). Again, it was fairly insulting to read that comment as if they're supposed to be well versed in determining bugs in the system Roll
slim picins
Immortalis Inc.
Shadow Cartel
#42 - 2014-09-07 04:09:39 UTC
TLDR...heartbreaking!

Feel bad for Asa and all our pilots who worked so hard towards that - pathetically managed - end!

CCP - wow!?

Best of luck to Afterlife. & the other teams!

slim
James Amril-Kesh
Viziam
Amarr Empire
#43 - 2014-09-07 05:08:54 UTC
I don't really care about the AT, but this notion that rematches will not be held is pretty bullshit. The excuse that "so many other teams rely on the results of each match" is ridiculous. The other teams rely, much more strongly, on the tournament being held and administered properly. This obviously didn't happen, and to have the outcome potentially altered because of technical issues throws the entire result into question for every team still in the running.

There's no reason not to reimburse all ships involved and hold a rematch.

Enjoying the rain today? ;)

NitroZeoN
Caldari Provisions
Caldari State
#44 - 2014-09-07 07:42:31 UTC
In football the referee checks the pitch before kickoff to make sure its a safe playing surface (waterlogged ect.)
In tennis the rackets are checked, the balls are checked everything is checked by the umpire
Cricket, umpire checks.
Every competition the Ref, Judge, Event organizers check these things.

It is not up to the players to check.

If the game played till the end its a difficult call but if anyone said anything in local or to an organizer before the end of the match the match should have been stopped and reset.

After this quote by Veritas: "I'm talking to the referee to clarify what should and shouldn't be done at the pre-warp beacons but in general shooting eachother a little bit is a good idea." i think you guys at CCP should check what each other write before pressing post as this is just insulting to the players. Fozzie on the other hand is very diplomatic.

Im glad i got to see this weekends matches, it was fun although it ended late. I missed last weeks matches and would have liked to have caught up before this week. Still cant see it on Youtube though which is quite annoying.
W0wbagger
Immortalis Inc.
Shadow Cartel
#45 - 2014-09-07 09:57:50 UTC
Obviously this massively sucks, apparently we brought 120 less dps than the other team (ironic as we normally bring the most lol)
As soon as the match started there was chatter in local from both teams that the server was screwed -in the future is it possible to freeze the game or something? 1% tidi? Maybe have a precedent that if both captains type "pause" in local - the match is paused /1% tidi'd and then a proper discussion can be had?

There really should be a rematch precedent as well - i can understand resistance to one when there are server issues but one team was massively ahead, but in this case it went down to the dps bar - clearly as even as it could possibly be and huge grounds for an immediate rematch, same bans or not, same ships or not or whatever - obviously this can't be done now but it would be nice if this didnt happen to other teams in the future (at this stage it's unlikely we'll do the AT again - far too much effort put in for it to end like this)

Also the fact that the dmg bar can be modified by heating your modules at the start of the match surely not a good way of measuring dmg - does it also take into account the highest dps drone win?

Good luck to the remaining teams - rooting for you tuskers
Mr Rive
Sniggerdly
Pandemic Legion
#46 - 2014-09-07 10:02:21 UTC
CCP Veritas wrote:
I'm talking to the referee to clarify what should and shouldn't be done at the pre-warp beacons but in general shooting eachother a little bit is a good idea.



There is absolutely no way in hell any reasonable team would expect to have these kind of issues. There is absolutely no way in hell that any reasonable team would shoot each other AT ALL on the beacon before warp in.

Honestly, CCP may well have just cost a team their chances of winning tourney ships. This is a bigger deal than most people (probably not fozzie) can imagine at ccp. If we had lost to this nonsense, and raivi had still been on our team, he would be hating on CCP for not rescheduling the match.

For the love of god, dont try to put this on the players for not 'checking their ships', you changed something on the server and messed up. This is your responsibility.
Lucas Quaan
Dark Enlightenment
New Eden Alliance 99013733
#47 - 2014-09-07 10:17:18 UTC
FWIW, it looked during the match like damage was being applied server side, but didn't update in the client until targets hit structure and the added visual effects kicked in. This would have affected all UI updates, including the stream overlay, confusing pilots to what was actually going on, but probably didn't change the outcome significantly. It would still have been Golem v Golem at the end with the same tie-breaker.

It's clear from the CREЅT data that, apart from having to re-aggress drones manually, it waѕ actually wоrking fine in the background.
http://null-sec.com/atxii/#/replay/110/0
Jessica Danikov
Network Danikov
#48 - 2014-09-07 12:33:04 UTC  |  Edited by: Jessica Danikov
Sure, players should check their ships are operational (as explicitly stated), but I think it's unfair to expect them to ensure the game is operational.

Edit: should'a read the second page. Back-peddle you should, CCP, the initial reaction kinda sucked.
Adrie Atticus
Caldari Provisions
Caldari State
#49 - 2014-09-07 12:34:30 UTC
Why aren't you guys pointing at the real culprit, TEST? They broke the game and caused all these issues, redact their sov or something as a punishment before they lose it themselves again.
Morwen Lagann
Tyrathlion Interstellar
#50 - 2014-09-07 14:21:54 UTC  |  Edited by: Morwen Lagann
CCP Fozzie wrote:
Once teams warp onto the field they are not allowed to move, activate modules or drop drones. Veritas is talking about the period of time after teleportation but before warping.


This is bullshit, and I'm going to break a forum rule by posting chat logs from Rote's trip to PE1-R1 yesterday to show you why.

Quote:
[ 2014.09.06 17:57:38 ] EVE System > Channel changed to Local : PE1-R1
[ 2014.09.06 17:58:30 ] CCP Mimic > Welcome back! Please check all systems, but do not drop drones!
[ 2014.09.06 17:58:44 ] CCP Mimic > Sorry about the delay guys,
[ 2014.09.06 17:58:47 ] CCP Mimic > We will be using Battle Arena 5 (FIVE) today, so find it on your overview and stand by. Further instructions will be delivered here in local, so keep it relatively clear.


I've highlighted the relevant line.

I'm sure you'll see what I'm getting at, and precisely WHY it is such a mindbogglingly stupid and inaccurate statement to make.

Edit: This was also not a one-off instruction. We saw it for our third and fourth matches too.
Quote:

[ 2014.08.30 20:59:16 ] CCP Mimic > Welcome intrepid capsuleers, to PE1-R1: New Eden's most flammable Tournament System. Please check all systems (do not drop drones!), and let your GM know when you are ready to start.

[ 2014.08.31 21:13:29 ] CCP Mimic > Welcome back to PE1-R1 brave ones!. Please check all systems, but do not drop drones!

Morwen Lagann

CEO, Tyrathlion Interstellar

Coordinator, Arataka Research Consortium

Owner, The Golden Masque

Arch Stanton's Neighbour
Forceful Resource Acquisition Inc
#51 - 2014-09-07 14:26:36 UTC  |  Edited by: Arch Stanton's Neighbour
Lucas Quaan wrote:
FWIW, it looked during the match like damage was being applied server side, but didn't update in the client until targets hit structure and the added visual effects kicked in. This would have affected all UI updates, including the stream overlay, confusing pilots to what was actually going on, but probably didn't change the outcome significantly. It would still have been Golem v Golem at the end with the same tie-breaker.

It's clear from the CREЅT data that, apart from having to re-aggress drones manually, it waѕ actually wоrking fine in the background.
http://null-sec.com/atxii/#/replay/110/0


TIL having a health bar and a working watch list aren't actually helpful to logi pilots.
Malus Fenix
Sniggerdly
Pandemic Legion
#52 - 2014-09-07 15:10:48 UTC
Really disappointing reading the replies from CCP here. Blaming it on the players when it was a broken server is just bad business. RvB was also told to not drop drones at the pre match beacons, this is after we did to check on them and they got stuck and would not return. You need to get everyone on the same page.
TrouserDeagle
Beyond Divinity Inc
Shadow Cartel
#53 - 2014-09-07 17:09:51 UTC
Malus Fenix wrote:
Really disappointing reading the replies from CCP here. Blaming it on the players when it was a broken server is just bad business. RvB was also told to not drop drones at the pre match beacons, this is after we did to check on them and they got stuck and would not return. You need to get everyone on the same page.


I think they're counting on not enough people knowing or caring about what happened.
Lucas Quaan
Dark Enlightenment
New Eden Alliance 99013733
#54 - 2014-09-07 19:29:58 UTC
Arch Stanton's Neighbour wrote:
Lucas Quaan wrote:
FWIW, it looked during the match like damage was being applied server side, but didn't update in the client until targets hit structure and the added visual effects kicked in. This would have affected all UI updates, including the stream overlay, confusing pilots to what was actually going on, but probably didn't change the outcome significantly. It would still have been Golem v Golem at the end with the same tie-breaker.

It's clear from the CREЅT data that, apart from having to re-aggress drones manually, it waѕ actually wоrking fine in the background.
http://null-sec.com/atxii/#/replay/110/0


TIL having a health bar and a working watch list aren't actually helpful to logi pilots.

It's not really when the two logi pilots die in the first 30s of the match.
W0wbagger
Immortalis Inc.
Shadow Cartel
#55 - 2014-09-07 20:02:18 UTC
Not easy to know you need to rep someone who doesnt know he was taking damage- trouser took 6 volleys, getting reps on would have made a difference
Lucas Quaan
Dark Enlightenment
New Eden Alliance 99013733
#56 - 2014-09-07 20:13:42 UTC
Maybe 2-3 extra volleys, but my point was he would still have died.

Not saying it wasn't ****** what happened, just that it probably didn't mean much for the eventual outcome.
TrouserDeagle
Beyond Divinity Inc
Shadow Cartel
#57 - 2014-09-07 20:17:02 UTC
I think the general confusion for the duration is much more important. yes, it was on both sides, but it's still not a proper match.

and I'm not sure we would've died - we were burning into those sentries. a few more seconds more of heated mwd could've done it - did in testing a bunch of times.
Slicr
#58 - 2014-09-07 21:17:59 UTC
Sad CCP just sad.
Match should have been stopped, investigated and restarted.

I believe in being Pro-Active as Opposed to Reactive. Reactive tends to be more costly in time and money.

Magos Jereg
University of Caille
Gallente Federation
#59 - 2014-09-07 22:06:39 UTC
As a player who started into Eve this year I was super excited to watch the Alliance tournament, but I have to say, the fact that CCP couldn't manage to monitor and understand their own systems enough to understand an issue was going on, then put the entire onus of this onto the players participating in their PR/E-sports event by quoting the TOS at them is just completely unacceptable. I've gone from "wow this is really neat" to "what a complete waste of time", due completely to CCP's lack of technical proficiency matched with an utter disregard for their player base. The match should have been stopped, the issues resolved, then the match restarted, regardless of scheduling issues. Having a TOS statement to fall back on does not equate to quality service, quality management, or customer service, in fact it usually indicates a complete lack of control and direction regarding the response to an issue.

This reeks of not trying at all, at just wanting it to be over, at just not caring one little bit about the actual event going on. CCP's focus was entirely on how many potential/current customers overall were interacting with the event from a PR POV, with not one bit given to the integrity of the event itself.

CCP, you make it so hard to like a game thats hard to like already. You're hands off, its not our responsibility attitude towards the game and the experience the players have has left your player base as low hanging fruit, just waiting to be plucked by someone with a similar game and more fun.

Stahp.
Jazz Caden
Republic University
Minmatar Republic
#60 - 2014-09-07 22:31:50 UTC
Magos Jereg wrote:
As a player who started into Eve this year I was super excited to watch the Alliance tournament, but I have to say, the fact that CCP couldn't manage to monitor and understand their own systems enough to understand an issue was going on, then put the entire onus of this onto the players participating in their PR/E-sports event by quoting the TOS at them is just completely unacceptable. I've gone from "wow this is really neat" to "what a complete waste of time", due completely to CCP's lack of technical proficiency matched with an utter disregard for their player base. The match should have been stopped, the issues resolved, then the match restarted, regardless of scheduling issues. Having a TOS statement to fall back on does not equate to quality service, quality management, or customer service, in fact it usually indicates a complete lack of control and direction regarding the response to an issue.

This reeks of not trying at all, at just wanting it to be over, at just not caring one little bit about the actual event going on. CCP's focus was entirely on how many potential/current customers overall were interacting with the event from a PR POV, with not one bit given to the integrity of the event itself.

CCP, you make it so hard to like a game thats hard to like already. You're hands off, its not our responsibility attitude towards the game and the experience the players have has left your player base as low hanging fruit, just waiting to be plucked by someone with a similar game and more fun.

Stahp.


Hey CCP PR Department!!! read this newbro's post^^^ he's spot on. And for once try to remember that it's players and groups like the ones that compete in the AT that keep EVE interesting and do the things in game that make media headlines (and promote your business for you).

Atleast read the guys post though and take something from it, this is a fairly new player that is giving you an honest opinion on their experience, i dont know what else you could ask for as a Developer in order to create a better marketing strategy.