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Issues, Workarounds & Localization

 
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Launcher will not validate client
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Eiko Orimura
Pator Tech School
Minmatar Republic
#1 - 2014-08-28 04:22:21 UTC
Note: I would normally raise a ticket for this but the support site does not work either. When submitting a ticket it hangs and then times out.


The launcher gets stuck validating the client at 0%. Does not proceed any further.

The repair tool throws an error. The following is the output from the message log in the repair tool.

Restoring folder: "C:\Program Files (x86)\CCP\EVE"
Checksum Database: ""
Build folder info:
__name__: main
version: 8.47
build: 820762
codename: EVE-TRANQUILITY
region: ccp
cryptopack: CryptoAPI
sync: 820762
branch: //eve/branches/release/TRANQUILITY
appname: EVE
usescriptindexfiles: 1
socketio: iocp
server: Tranquility
edition: premium
role: client
aid: 0
resfromstuffonly: 0
port: 26000
Repair URL: "http://cdn1.eveonline.com/821500/RepairData_821500.dat"
Client Directory: "C:\Program Files (x86)\CCP\EVE"
Caching disabled
RestoreFolder input values:
folder = 'C:\\Program Files (x86)\\CCP\\EVE'
url = 'http://cdn1.eveonline.com/821500/RepairData_821500.dat'
hashdb =
safemode = False
datapiles = ()
downloadFolder = None
cleanupDownloadData = True
downloadThreads = 5
whitelist = []
ignore = ['launcher/*']
(1/7) Downloading index: Initializing ...
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 82, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 199, in Repair
File "repairTool\repairLogic.pyc", line 359, in Restore
File "zsync\zsync.pyc", line 377, in RestoreFolder
File "zsync\zsync.pyc", line 670, in GetInfo
File "stuff\bundle.pyc", line 136, in ReadIndex
error: Error -5 while decompressing data: incomplete or truncated stream
Total Runtime: 0h00m01s
The R00k
Hedion University
Amarr Empire
#2 - 2014-08-28 19:27:00 UTC
getting a similar issue.
launcher wont load basically. it just freezes.
Abrun Brassurner
Corp Switch Service
#3 - 2014-08-28 19:42:02 UTC
exactly the same happens to meSad
Lowbridge
Caldari Provisions
Caldari State
#4 - 2014-08-29 14:32:16 UTC
same issue with me... launcher just gets stuck at the validation screen.

on a side note, I am able to go into the CCP/EVE/BIN and launch the exefile.exe file with no issues, errors or problems. Additionally I have checked my firewall to make sure this is not getting blocked.
Maximus 87
Republic Military School
Minmatar Republic
#5 - 2014-08-30 11:53:28 UTC
I have the exact same problem, it began after the latest expansion was introduced.

Client Hangs at (1/4)Validating client 0.0%, and repair tool does not work.

Currently the only way im able to play the game is by entering the Bin file and launching from the exe.exe file. And when the new patch is introduced after downtime the following day, i gotta uninstall and reinstall the game in order to play the updated version of it.

This is becoming really frustrating.
Trixie Lawless
State War Academy
Caldari State
#6 - 2014-08-30 18:52:12 UTC
I am able to launch Eve from the exefile, but only after a minute or so of game time Eve is freezing up. I saw the post about problems with the game around the Sweden area, but I'm in the middle of the US. J wonder if all of this is related.

Tranquility shows around 40k players right now. I would think that 40k accounts would be easily handled. My net is working just fine.

Cheers all.
Lowbridge
Caldari Provisions
Caldari State
#7 - 2014-09-01 20:58:58 UTC
any help on this issue CCP?
Aerious
School of Applied Knowledge
Caldari State
#8 - 2014-09-02 12:35:09 UTC
Do you guys have torrent software running in the background by any chance?

Maximus 87 had utorrent running, uninstalled it, now the launcher validates fine, utorrent + eve would cause endless socket errors for me.

"They worried we would eventually offer not just vanity items, but ones that would give the Haves an unfair advantage over the Have-Nots."
K Raz
Crysonian
#9 - 2014-09-02 15:14:57 UTC
Same issue, but only with one client. First client installed an update and launched just fine - second client just hangs, will try exefile, currently running repair.
Lowbridge
Caldari Provisions
Caldari State
#10 - 2014-09-03 01:04:17 UTC
Aerious wrote:
Do you guys have torrent software running in the background by any chance?

Maximus 87 had utorrent running, uninstalled it, now the launcher validates fine, utorrent + eve would cause endless socket errors for me.


no torrent...
RockAgina
The Scope
Gallente Federation
#11 - 2014-09-03 03:21:10 UTC
Same exact problem here.


Trixie Lawless wrote:
I am able to launch Eve from the exefile, but only after a minute or so of game time Eve is freezing up. I saw the post about problems with the game around the Sweden area, but I'm in the middle of the US. J wonder if all of this is related.

Tranquility shows around 40k players right now. I would think that 40k accounts would be easily handled. My net is working just fine.

Cheers all.