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Dev blog: An Update on Bug Reporting, Part 3

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CCP Goliath
C C P
C C P Alliance
#61 - 2014-08-25 12:28:10 UTC
Nicen Jehr wrote:
CCP Goliath wrote:
When you say extend the public bug tracker idea to feature requests, do you mean that you would vote on features that we have proposed, or that you would submit features of your own? We already have a place for the latter - in case you aren't aware, it's the Features and Ideas forum.
I'm proposing automating both. Right now, to get an idea to CCP karkur and CCP Punkturis they have to read the Little Things thread and notice the post and presumably make a note in your internal to-do list tracking.

I propose instead a features and suggestions app where pilots use SSO to prove identity and can post specific ideas. If you want to keep discussion on the forums then you could programatically make a features and suggestions thread for each post. But the goal is for me to post 100 little things, and have other pilots upvote the 10 most desired ideas, so your devs don't have to sort through the less-desired 90.


Sorry for the double post, but I just found this: https://www.fuzzwork.co.uk/things/

Seems like the CSM are using something similar to what you describe to collate these things.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Nicen Jehr
Subsidy H.R.S.
Xagenic Freymvork
#62 - 2014-08-25 21:06:07 UTC
CCP Goliath wrote:
Sorry for the double post, but I just found this: https://www.fuzzwork.co.uk/things/

Seems like the CSM are using something similar to what you describe to collate these things.
Thanks Goliath and fuzzysteve, good find :)

Little Things to improve ≡⋁≡ | My Little Things posts
Noriko Mai
#63 - 2014-08-25 22:22:22 UTC
CCP Habakuk wrote:
Noriko Mai wrote:
To be honnest, I stopped writing new reports because I thought no one looks into it. After a few months I could not remember what my report was about, just that I've written one. I just checked my bugreports and most of them are attechend to a defect. So someone actually looked at it and something may/will happen. It's is so satisfying. (No joke or sarcasm) *hugs* will write bugreports again. Sorry for not believing Smile

EDIT: I just checked all of them and some are fixed or never made it from SiSi to TQ.

  • EBR-15230 is fixed.
  • EBR-16144 is fixed.
  • EBR-16465 is fixed.
  • EBR-19126 is fixed.

So if I'm not mistaken or my reports are only a small part of a bigger defect, all of them can be closed.


I had a short look and it seems like all four of those got fixed because of your bug reports. Thank you! Big smile

This bugs are still shown as "Attached" and not "Closed". Should I add a comment that they can be closed? I still don't really understand what happens when I add a comment after the bug was atteched to a defect. Will it pop up in some queue again?

"Meh.." - Albert Einstein
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#64 - 2014-08-25 22:34:07 UTC
Noriko Mai wrote:
CCP Habakuk wrote:
Noriko Mai wrote:
To be honnest, I stopped writing new reports because I thought no one looks into it. After a few months I could not remember what my report was about, just that I've written one. I just checked my bugreports and most of them are attechend to a defect. So someone actually looked at it and something may/will happen. It's is so satisfying. (No joke or sarcasm) *hugs* will write bugreports again. Sorry for not believing Smile

EDIT: I just checked all of them and some are fixed or never made it from SiSi to TQ.

  • EBR-15230 is fixed.
  • EBR-16144 is fixed.
  • EBR-16465 is fixed.
  • EBR-19126 is fixed.

So if I'm not mistaken or my reports are only a small part of a bigger defect, all of them can be closed.


I had a short look and it seems like all four of those got fixed because of your bug reports. Thank you! Big smile

This bugs are still shown as "Attached" and not "Closed". Should I add a comment that they can be closed? I still don't really understand what happens when I add a comment after the bug was atteched to a defect. Will it pop up in some queue again?

There is no way to show attached and fixed. Attached is the only way it shows up now.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Kusum Fawn
Perkone
Caldari State
#65 - 2014-08-29 05:40:03 UTC
Im not really sure how i want to respond to that. I could link the many pages where youve fallen down on the job, and be angry about that. I could also write about how Sisi feedback is routinely ignored/dismissed which is a distinction of sorts and post examples of each, though specific examples of "ignored" is harder to track.

But really having a known issues list which is updated regularly with sections for "This is not fixed yet" and "This is fixed" would go a long way to reducing the number of similar bug reports of varying detail that you receive and allow you to focus closer on the repeating issue(s) that people are still seeing. Allowing us (the players) to indicate on someone else's bug report that we are also observing the same issue will allow you to see the most common issues faster.

Its not possible to please all the people all the time, but it sure as hell is possible to Displease all the people, most of the time.
CCP Goliath
C C P
C C P Alliance
#66 - 2014-08-29 14:57:54 UTC
Kusum Fawn wrote:

But really having a known issues list which is updated regularly with sections for "This is not fixed yet" and "This is fixed" would go a long way to reducing the number of similar bug reports of varying detail that you receive and allow you to focus closer on the repeating issue(s) that people are still seeing. Allowing us (the players) to indicate on someone else's bug report that we are also observing the same issue will allow you to see the most common issues faster.


Yeah! I would really hope that one of the outcomes of such a system would be a reduction in redundancy, replaced with a "me too" button or similar. You're entirely correct of course that it would allow us to process more issues, and focus directly on other more difficult issues.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Kusum Fawn
Perkone
Caldari State
#67 - 2014-08-29 20:00:31 UTC
Im having a hard time describing the problem that i tend to have around new releases, There are tons of little behavior changes that dont get properly documented and so i cant tell if they are intended or simply some side effect of some other change. I could bug report these behavior changes but since it isnt "technically broken" When i do talk about them, somehow they are seen as either feature requests or are functionality that is completely unknown to the GM or dev in question that they simply dont answer it.

Just as an example of things that could be a bug, or intended feature but is an undocumented (as far as i can tell) behavior change :

Preview window executes an uninterruptible animated turn when viewing items. additionally it now seems to have a maximum window size (where previously it did not) and for prosthetic apparel items with large amounts of text as description it obscures the hand part of the item. this is because the preview window is centered on the center of the character model and not the item itself as is true in almost all other items
Mens outerwear items are also off centered

Is this a feature? is this a bug? is this a bad design choice? should i bug report these window behaviors?

This is as far as i can tell a bug : An open Preview window cannot switch from a ship to a clothing item.
'Preview a ship any ship.
select market
Preview any clothing item

Its not possible to please all the people all the time, but it sure as hell is possible to Displease all the people, most of the time.