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Community Concerns Regarding SOMERblink

First post First post
Author
Jai Centarium
Anqara Expeditions
#1001 - 2014-08-20 14:18:49 UTC
How many Ishukone Scorps are you going to award Somer for shutting down and refunding money?

Certified purveyor of the High Life.

Enaris Kerle
Deep Core Mining Inc.
Caldari State
#1002 - 2014-08-20 14:23:01 UTC
Kaoraku Shayiskhun wrote:
I do not really understand that epic hissy.

That's because you haven't read the thread, or even parts of it, not even the blue posts. That is the reason why you're repeating the same old arguments, which have already been debated to death again, and again, and then once more.

Gallente born and raised, and tutored as a pleasure slave and courtesan to the exotic tastes of the Amarri court. Jade's career veered violently off course when a diplomatic envoy's transport was blown to pieces in mysterious circumstances and she was rescued from the escape pods by the enigmatic genetic mastermind Athule Snanm.

Jake Rivers
New Planetary Order
#1003 - 2014-08-20 14:24:25 UTC
Chribba wrote:
CCP Falcon wrote:
Given that we’re unable to provide reimbursements as per section 1.3 of our reimbursement policy, it’s good to see that SOMER Blink is shutting down in a controlled and stable manner, and that players will be able to withdraw their ISK and / or assets.

While we will be monitoring this closely, we have no intention of interfering with this process, as we feel that allowing players to be able to have their assets and / or ISK returned by SOMER Blink of their own free will is an important part of bringing this situation to a solid resolution.

We’ll have more information for you guys tomorrow, once myself and CCP Leeloo get back into the office and speak to the relevant people, including the CSM.

This remains a top priority for the community team, those involved in other parts of CCP, and the CSM.

Thanks for your patience while we work on bringing this to a close.
So I hope this means that just because Somer decided to shut down themselves, the investigation is not over? If they are found "guilty" I still expect actions to be taken. Just because someone decides to cease on their own free will doesn't make it a get out of jail free card for the things done...

I understand that it's a delicate situation and that CCP also do not wish to see players of Somer getting punished (where not needed) because they played a game where the operator did wrong things - but still allowing the bad guys to offload everything to alts and what not is also kinda of a slap on the wrist. Like said, I know it's delicate and hard. But I really don't want to see you drop the ball on this.

/c



+1
Enaris Kerle
Deep Core Mining Inc.
Caldari State
#1004 - 2014-08-20 14:27:08 UTC
Tyrendian Biohazard wrote:
The other thing I wonder is (and I haven't seen) did Somer ONLY accept codes purchased from Markee Dragon, or would any PLEX code purchase suffice? Was a list of PLEX codes sold via Somer's referral link kept and only those codes could be redeemed on their site.

He wasn't going to pay for GTC codes, he'd buy PLEX (the ingame item). But only one for every PLEX code you bought via his affiliate link. Since PLEX are fungible, he wouldn't care where you got that exact PLEX you're giving him, just that the number in the contract matches the amount you bought from Markee Dragon.

Gallente born and raised, and tutored as a pleasure slave and courtesan to the exotic tastes of the Amarri court. Jade's career veered violently off course when a diplomatic envoy's transport was blown to pieces in mysterious circumstances and she was rescued from the escape pods by the enigmatic genetic mastermind Athule Snanm.

Random McNally
Stay Frosty.
A Band Apart.
#1005 - 2014-08-20 14:28:13 UTC
Thanks Falcon and CCP for looking into this.

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Rroff
Antagonistic Tendencies
#1006 - 2014-08-20 14:28:28 UTC  |  Edited by: Rroff
Tyrendian Biohazard wrote:


The other thing I wonder is (and I haven't seen) did Somer ONLY accept codes purchased from Markee Dragon, or would any PLEX code purchase suffice? Was a list of PLEX codes sold via Somer's referral link kept and only those codes could be redeemed on their site.

EDIT: Removed a speculative sentence.



You (in general) would have to have purchased GTC via Markee Dragon (or any other provider somer used but afaik they were only using MD as far back as the back dating goes) originally to get credit to use to exchange PLEX for ISK. It doesn't matter where the PLEX came from though as long as you had credit to enable the transaction. If you had say 20 credits from past GTC referrals you could have bought 20 PLEX on the market and exchanged them for 830M ISK each.
Kw1jybo
Sunny Weather Mercenaries
The Initiative.
#1007 - 2014-08-20 14:29:27 UTC
CCP Falcon,

For those of us who like to skim the forums at work, can you tl;dr this with exec updates to your first post in this thread. I go to my 1 hour meeting and come back and the thread is like 5 pages longer, and to be honest all I really care about are any updates you may have about this.

thanks.
Rroff
Antagonistic Tendencies
#1008 - 2014-08-20 14:30:47 UTC
Kw1jybo wrote:
CCP Falcon,

For those of us who like to skim the forums at work, can you tl;dr this with exec updates to your first post in this thread. I go to my 1 hour meeting and come back and the thread is like 5 pages longer, and to be honest all I really care about are any updates you may have about this.

thanks.


You can keep clicking on the blue eve dev bar on the avatar to go to the next dev post without having to wade through everything inbetween.
Tyrendian Biohazard
The Bastards
Sedition.
#1009 - 2014-08-20 14:32:03 UTC
Thanks for the clarification Enaris and Rroff. I had looked at the site quickly and thought that it was all based on codes. Makes more sense now.

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Kw1jybo
Sunny Weather Mercenaries
The Initiative.
#1010 - 2014-08-20 14:32:18 UTC
Rroff wrote:
Kw1jybo wrote:
CCP Falcon,

For those of us who like to skim the forums at work, can you tl;dr this with exec updates to your first post in this thread. I go to my 1 hour meeting and come back and the thread is like 5 pages longer, and to be honest all I really care about are any updates you may have about this.

thanks.


You can keep clicking on the blue eve dev bar on the avatar to go to the next dev post without having to wade through everything inbetween.


You, sir, are a genius.
Andski
Science and Trade Institute
Caldari State
#1011 - 2014-08-20 14:32:27 UTC
Is "stakeholders" CCP jargon for "relevant people in CCP" or something?

Twitter: @EVEAndski

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths."    - Abrazzar

111010110
The Darwin Initiative
#1012 - 2014-08-20 14:35:55 UTC
Sion Kumitomo wrote:


What would you like to see happen, ideally?


Tough question. At the end of the day that is in CCP's hands, though to a degree also in the hands of the CSM. In a way it's your job here to prevent CCP from throwing up an iron curtain on "talk about stuff in game, anything else is ours and off limits".

Reason for that is simple. If you can't trust CCP's decisions in these matters, it gets ever harder for people to keep putting faith in the game itself. It creates completely different behaviour, and completely different expectation patterns

I'm sure someone genius in brand management and marketing would put Hilmar and Lisa in front of a camera with Community Management taking them through the various points of confusion / concern / questions emphasing what matters, taking both the human and the professional angles. But I imagine that's a bit of a bridge too far these days for CCP.

Either way, I can't see a devblog with abstracts solving integrity challenges here. Let's be honest, this situation is not the first time. And it isn't just a Somer thing. Keep in mind Markee got his special relationship, his community spotlight, his means to win the previous margin war - before taking in Somer as the instrument to achieve that veil of "legit" to prevent competition remaining a factor over time - while profiting from it in many ways.

It's not as if Markee doesn't have the exact same history of methodology and timelines in situations surrounding other games. I can understand why many people see Somer/Markee as the same thing. And that is a problem for CCP.

I'm much less interested, as most people probably are, in what procedural step here or there at CCP resulted in what issue or what happened before that (by now) infamous correspondence between Lisa and Somer leading to what many perceive as a weird communication thing. I'm much more interested in hearing from CCP how this repeat mess plays out for how they evaluate their external commercial relations. Which matters, because to many people Somer/Markee is symptom of the same. More so, let's not forget the benefits Markee was able to get over time.

People don't know why this happened again. That's a thing. But the rest comes down to the next parts of the investigation. Chribba already pointed that out (a signal in its own right).

And there the Markee angle needs to be put on the table. I understand there will be people at CCP who don't like that, but this is not about them, it's about the nature of the relation between CCP and the evolution of the baby they made. Pun intended, obviously.

Another thing I see a lot of questions about is where this proper cleanup and shutdown from Somer is coming. Someone who has repeatedly attempted to introduce RMT schemes suddenly going all moral? It's why people wonder if CCP pressured that. Or not. Let's not forget that Somer's financial relation is with Markee, not with CCP. And Markee has always demonstrated to seek legitimisation no matter what happens to the intermediaries connected with the target game environment itself. I can understand why it spooks people that such an agency has a veil of special relation. So that is a thing as well. It's a perception problem regardless of the underlying problem either way.

I'd love to see CCP seizing this as an opportunity. Not another kneejerk or knee bending. But a professional and human session of putting everything on the table so folks can maintain that integrity of CCP's relation with its customers. That's not dangerous, CCP should have learned that by now. On the contrary. But that will require them going over what happened, how it happened, what the road towards that was, the parties involved - but even more so about what priorities and considerations are important to them, how that plays out for customers - and all the parties involved.
Rroff
Antagonistic Tendencies
#1013 - 2014-08-20 14:42:59 UTC
As I missed this earlier:

CCP Falcon wrote:


Rroff wrote:
Given the lengths some have gone to to stir up anti-blink sentiment to say there has been no witch hunt at all is hardly accurate.


There's no witch hunt here on our part. If people stay within the game rules, then we have no problem. If they don't, they get into trouble.


Was not accusing CCP of a witch hunt - I am however aware that certain of the more vocal efforts to have Somer taken down are motivated by something far far from altruistic (even if Somer is in the wrong which in itself I don't have my head around to make a call on).
Hendrick Tallardar
Doomheim
#1014 - 2014-08-20 14:53:07 UTC
Rroff wrote:
Was not accusing CCP of a witch hunt - I am however aware that certain of the more vocal efforts to have Somer taken down are motivated by something far far from altruistic (even if Somer is in the wrong which in itself I don't have my head around to make a call on).


"I think this is being done, so therefore it must be happening sans any evidence to support the suspicion"
Andski
Science and Trade Institute
Caldari State
#1015 - 2014-08-20 14:55:41 UTC
Rroff wrote:
Was not accusing CCP of a witch hunt - I am however aware that certain of the more vocal efforts to have Somer taken down are motivated by something far far from altruistic (even if Somer is in the wrong which in itself I don't have my head around to make a call on).


so tell me more about these ~ulterior motives~

Twitter: @EVEAndski

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths."    - Abrazzar

Tippia
Sunshine and Lollipops
#1016 - 2014-08-20 15:03:51 UTC  |  Edited by: Tippia
Kaoraku Shayiskhun wrote:
I do not really understand that epic hissy.
You don't understand why people take umbrage at RMT?
Are you quite sure you want to go with that question?

By the way, most of what you describe is not how it happened. Somer is not an official reseller; he did offer extra ISK solely in exchange for real cash; and absolutely no-one is tearing apart a good idea.

Andski wrote:
Is "stakeholders" CCP jargon for "relevant people in CCP" or something?

They've been using it for quite some time now. It's basically CCP and CSM and other parties involved in whatever business they're conducting (and yes, even the players occasionally).
De'Veldrin
Republic University
Minmatar Republic
#1017 - 2014-08-20 15:06:26 UTC
Beta Maoye wrote:
I haven't used Somer Blink. The first time I heard of them was their donating 4,000 PLEX to help typhoon victims last year. I think they are not bad guys. Perhaps the reason they get hammered is that they are too successful in their business.


CCP - posts like this are the reason we need a downvote option on these forums. When people say stupid things, we should have the option of letting them know that what they just said was dumb.

De'Veldrin's Corollary (to Malcanis' Law): Any idea that seeks to limit the ability of a large nullsec bloc to do something in the name of allowing more small groups into sov null will inevitably make it that much harder for small groups to enter sov null.

Phantra
Network Dynamics
#1018 - 2014-08-20 15:12:52 UTC
I was offered £50 for a tech moon in earshot of CCP Unifex a couple years back. I think it was supposed to be a joke but he didn't look amused..

CCP take RMTing pretty seriously, even after a few pints Cool
Kw1jybo
Sunny Weather Mercenaries
The Initiative.
#1019 - 2014-08-20 15:14:07 UTC
De'Veldrin wrote:
Beta Maoye wrote:
I haven't used Somer Blink. The first time I heard of them was their donating 4,000 PLEX to help typhoon victims last year. I think they are not bad guys. Perhaps the reason they get hammered is that they are too successful in their business.


CCP - posts like this are the reason we need a downvote option on these forums. When people say stupid things, we should have the option of letting them know that what they just said was dumb.


+1
111010110
The Darwin Initiative
#1020 - 2014-08-20 15:14:14 UTC
Tippia wrote:


Andski wrote:
Is "stakeholders" CCP jargon for "relevant people in CCP" or something?

They've been using it for quite some time now. It's basically CCP and CSM and other parties involved in whatever business they're conducting (and yes, even the players occasionally).


Remember when CCP first introduced the terminology & methodology and CSM / Players took those concepts and went to work with it? CCP ended up not liking it very much, to a point where over the course of two CSM terms it went from "stakeholder" to "feedback instrument" reserving the stakeholder term to very limited applications of SCRUM methodology :P

Which is why I was surprised to see Falcon use the term in the current context, which is quite different from what it's been, much closer to during the days of CSM 4 / 5. Understandable, but a tad risky.