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Dev blog: An Update on Bug Reporting, Part 3

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CCP Phantom
C C P
C C P Alliance
#1 - 2014-08-19 16:17:16 UTC  |  Edited by: CCP Gargant
The EVE Community is a group of incredibly skilled and passionate individuals as proven over and and over again (some joining the ISD volunteer program). Pointing out bugs, reporting them to our developers and supporting the dev teams with information and logs shows how skilled and passionate you are.

With the introduction of the new bug reporting system a while ago, two vital things were still missing: the ability to communicate between you and the developers/volunteers and the ability to see and edit your bug report.

CCP Goliath brings good news that you now can communicate with the developers/volunteers (and the developers/volunteers with you) and that you can edit your bug report.

To learn more about all the improvements to bug reporting check out CCP Goliath's latest blog An Update on Bug Reporting, Part 3!

CCP Phantom - Senior Community Developer
Retar Aveymone
GoonWaffe
Goonswarm Federation
#2 - 2014-08-19 16:17:49 UTC
I found a bug:

Quote:

Can't find item
Sorry, we could not find the item you were looking for.
CCP Phantom
C C P
C C P Alliance
#3 - 2014-08-19 16:18:59 UTC
Retar Aveymone wrote:
I found a bug:

Quote:

Can't find item
Sorry, we could not find the item you were looking for.

This has been fixed now, thank you for reporting this bug! Big smile

CCP Phantom - Senior Community Developer
CCP Goliath
C C P
C C P Alliance
#4 - 2014-08-19 16:20:07 UTC
Looking forward to discussing any feedback you lovely people have! Stay classy though Big smile

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
ArmEagle Kusoni
Knights of Nii
The 20 Minuters
#5 - 2014-08-19 16:35:16 UTC
Nice improvement there.

Though for my few reports - oldest one is from 2014/03/23 - none of the following communication from CCP or myself can be found there. Will the comments section be filled with the 'chat history' (from both sides) starting now. Or is that a later improvement?
Gilbaron
The Scope
Gallente Federation
#6 - 2014-08-19 16:48:49 UTC
i really like the idea of a system that would allow us to priorize your work :)

there are some bugs out there, older than the internet that annoy us every now and then, it would be great to have a way to bring them to CCPs attention
CCP Lebowski
C C P
C C P Alliance
#7 - 2014-08-19 16:49:35 UTC
QA Dev Blog FTW!

Massive thanks to all you folks who submit bug reports, you guys rock! I cant tell you how great it will be to be able to have direct communication with you all now Big smile

CCP Lebowski | EVE Quality Assurance | Team Five-0

@CCP_Lebowski

CCP Goliath
C C P
C C P Alliance
#8 - 2014-08-19 16:56:41 UTC
ArmEagle Kusoni wrote:
Nice improvement there.

Though for my few reports - oldest one is from 2014/03/23 - none of the following communication from CCP or myself can be found there. Will the comments section be filled with the 'chat history' (from both sides) starting now. Or is that a later improvement?


It''s from now, and you will only be able to see comments that have been explicitly tagged as being publically viewable. Internal comments will still be internal.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Kusum Fawn
Perkone
Caldari State
#9 - 2014-08-19 16:58:07 UTC
Any word on when you guys will be publishing lists of intended features and intended behavior changes ?
The vast majority of things that I see as bugs are apparently working as intended initially and later revealed to be bugs/exploits. Having a list somewhere that you guys actually make public and/or keep updated for things being worked on would go a longer way to help reporting then updating the graphics behind the bug reporting system

Dev blog wrote:
There‘s also an idea that the QA department have been toying around with – that of making a section of our defect tracker „public“, and allowing you to vote on legacy issues to let us know where you would most value our efforts be focused when we work on technical debt. This is an idea very much in a raw state, and any thoughts or feedback that you have towards this (even if it‘s just saying „I‘d use it!“) are hugely appreciated.

Something like this would also be incredibly useful as a way to promote things that are important to the general eve community (and not just the small vocal minority who work with POS) however your (CCP as a whole) general refusal to listen to Sisi feedback makes me believe that things which are defects but somehow seen as feature requests (Tool Tips sliders, Industry UI inputs list vs graphics display) will simply be ignored yet again in another format despite them not working as intended.

Its not possible to please all the people all the time, but it sure as hell is possible to Displease all the people, most of the time.
CCP Goliath
C C P
C C P Alliance
#10 - 2014-08-19 17:00:30 UTC
Gilbaron wrote:
i really like the idea of a system that would allow us to priorize your work :)

there are some bugs out there, older than the internet that annoy us every now and then, it would be great to have a way to bring them to CCPs attention


Thanks for the feedback! We can always make our best guesses (backed with data ofc) as to what legacy fixes people do and don't care about, but getting some extra, invested, eyes on it could be really interesting.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
ArmEagle Kusoni
Knights of Nii
The 20 Minuters
#11 - 2014-08-19 17:02:04 UTC
CCP Goliath wrote:
ArmEagle Kusoni wrote:
Nice improvement there.

Though for my few reports - oldest one is from 2014/03/23 - none of the following communication from CCP or myself can be found there. Will the comments section be filled with the 'chat history' (from both sides) starting now. Or is that a later improvement?


It''s from now, and you will only be able to see comments that have been explicitly tagged as being publically viewable. Internal comments will still be internal.


Ok, great! I always found it a hassle to look through old e-mails to figure out the communication.
Green Gambit
Blue Republic
RvB - BLUE Republic
#12 - 2014-08-19 17:02:34 UTC  |  Edited by: Green Gambit
Regards to voting up bugs/features...

Something like Ideastorm would be cool, where the community can suggest ideas and all subscribed accounts get to up-vote their favourite three ideas (can change your votes at any time etc) would be pretty cool. It would certainly be a good way for you to get a good impression of what areas are important to the player-base.

The same tool could be used for F&I suggestions, bugs, "little things" etc separately.

http://www.ideastorm.com/
CCP Goliath
C C P
C C P Alliance
#13 - 2014-08-19 17:04:26 UTC
Kusum Fawn wrote:
Any word on when you guys will be publishing lists of intended features and intended behavior changes ?
The vast majority of things that I see as bugs are apparently working as intended initially and later revealed to be bugs/exploits. Having a list somewhere that you guys actually make public and/or keep updated for things being worked on would go a longer way to help reporting then updating the graphics behind the bug reporting system


I'm not 100% sure I follow what you mean... When you say "lists of intended features", do you mean like the "Coming In Hyperion" blog that Seagull wrote last week, or something different?



Kusum Fawn wrote:

Something like this would also be incredibly useful as a way to promote things that are important to the general eve community (and not just the small vocal minority who work with POS) however your (CCP as a whole) general refusal to listen to Sisi feedback makes me believe that things which are defects but somehow seen as feature requests (Tool Tips sliders, Industry UI inputs list vs graphics display) will simply be ignored yet again in another format despite them not working as intended.


Thanks very much for telling us how you feel. Sorry that you don't think we take Sisi feedback on board, but I assure you the teams are as diligent as possible when it comes to reading the threads and discussing the ideas in them! That being said, the items in the hypothetical list would already have been acknowledged by us to be issues, so does that go some way to mitigating your concerns?

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Nicen Jehr
Subsidy H.R.S.
Xagenic Freymvork
#14 - 2014-08-19 17:04:35 UTC
Why don't you have a Closed resolution, "Fixed" ?

Also, I would use a public bug tracker where I could vote on priorities. But I'd extend it to be feature requests too. And add tags, like 'little thing', this way you wouldn't have to go through the huge hassle of "post little things in thread, parse posts into machine readable format, have CSM put up a voting app", and new suggestions would be immediately votable.

Little Things to improve ≡⋁≡ | My Little Things posts
CCP Goliath
C C P
C C P Alliance
#15 - 2014-08-19 17:05:27 UTC
Green Gambit wrote:
Regards to voting up bugs/features...

Something like Ideastorm would be cool, where the community can suggest ideas and all subscribed accounts get to up-vote their favourite three ideas (can change your votes at any time etc) would be pretty cool. It would certainly be a good way for you to get a good impression of what areas are important to the player-base.

The same tool could be used for F&I suggestions, bugs, "little things" etc separately.

http://www.ideastorm.com/


Thanks for the link! Will check it out later and let you know my impressions!

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Niko Lorenzio
United Eve Directorate
#16 - 2014-08-19 17:17:36 UTC
I would probably use it :)

The CSM XI Election are now open until March 25th, 2016. Consider Niko Lorenzio for CSM XI.

CSM matters, your voice matters, your vote matters!
Masao Kurata
Perkone
Caldari State
#17 - 2014-08-19 17:23:19 UTC
Hmm, I'm glad that this is finally here but the status of bug reports seems a bit nonsensical with just the user facing information here. Some of my bug reports that were fixed have the status "attached" (e.g. EBR-18707), so I guess on your system the associated defect is marked fixed but.... there's no indication of this in my interface. On the other end I have bug reports that are "closed" but are clearly unfixed bugs (e.g. EBR-19074) and I really need to know why they were closed or I'll just keep reporting them endlessly.
Benny Ohu
Royal Amarr Institute
Amarr Empire
#18 - 2014-08-19 17:24:14 UTC
the doodad on the ship stops doing the thing when you wiggle it a little and click a lot, but only sometimes on tuesdays. please fix
ISD Ezwal
ISD Community Communications Liaisons
ISD Alliance
#19 - 2014-08-19 17:29:00 UTC  |  Edited by: ISD Ezwal
the Dev Blog wrote:
First, a unique ID key. Styled as EBR-XXXX, this is the number of your bug report in our database, and the first thing you should refer to when discussing a bug report with a developer. Feel free to reference it in forum posts, tweets, and EVEmails or in discussions about the test server (Singularity/”Sisi”) or live server (Tranquility/”TQ”)
Eh....I hate to spoil te fun, but in general talking about bug reports on this forum is prohibited as talking about the reports inevitably leads to talking about the bug itself.....Blink
The exceptions being if a Dev/GM specifically asks for it and threads in the Test Server Feedback section.

15. Posting about bugs and exploits is prohibited.

Bugs and exploits should be reported through the proper channels. Bugs should be brought to the attention of CCP by filing a bug report for our Quality Assurance department. More information on filing bug reports can be found here. Discussions about unverified issues in game can cause unnecessary panic in the community. When there is an issue that the EVE Online community needs to be aware of, it will be communicated via an official statement from CCP after thorough investigation.

ISD Ezwal Community Communication Liaisons (CCLs)
Hesveht Esperil
State War Academy
Caldari State
#20 - 2014-08-19 17:46:37 UTC
Should add a button to let people close+abandon their own bug reports, since you're evidently gonna ignore them and just let them clutter up people's ~my bug reports~ pages for all eternity, whether they get fixed or not.
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