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IOError: [Errno 13] Permission denied
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Tizona
no fcks to give
#1 - 2014-07-28 01:21:29 UTC
I'm a returning player trying to get in to see the new expansion and I can't get passed the launcher.. repair tool fails as well. I have uninstalled the game and downloaded fresh and I am getting nowhere.
Hasikan Miallok
Republic University
Minmatar Republic
#2 - 2014-07-28 01:28:24 UTC
Two generic things worth trying are:

- turn off your antivirus
- run the installer as "administrator"
Tizona
no fcks to give
#3 - 2014-07-28 03:47:14 UTC
did both, same thing.. client update was unsuccessful.
Brock Nelson
#4 - 2014-07-28 04:00:10 UTC
Start the game from the bin

Signature removed, CCP Phantom
Tizona
no fcks to give
#5 - 2014-07-28 04:12:35 UTC
Brock Nelson wrote:
Start the game from the bin


black screen.
Tau Cabalander
Retirement Retreat
Working Stiffs
#6 - 2014-07-28 05:03:54 UTC
Tizona wrote:
I'm a returning player trying to get in to see the new expansion and I can't get passed the launcher.. repair tool fails as well. I have uninstalled the game and downloaded fresh and I am getting nowhere.

Generally if repair tool fails, you have a very bad network connection.

For what it is worth, you can get the latest version from: EVE Online Windows Installer via BitTorrent
TheMercenaryKing
Collapsed Out
Pandemic Legion
#7 - 2014-07-28 05:05:17 UTC
https://forums.eveonline.com/default.aspx?g=topics&f=272

should be posted there, not GD.

Anyways, this sounds like a permissions issues with the folder structure. Since I do not know your level of competence with a computer I cannot give you the instructions to make you have read and write access to any folder.
Lothras Andastar
Garoun Investment Bank
Gallente Federation
#8 - 2014-07-28 05:53:32 UTC
Install the game outside of Program Files. Try C:\Eve

Because the Legacy Code has too much Psssssssssssssssh, nothing will ever get fixed until CCP stop wasting money on failed sparkle MMOs and instead rewrite the entire backend of EvE from scratch.
Christina Project
Screaming Head in a Box.
#9 - 2014-07-28 14:18:21 UTC  |  Edited by: Christina Project
This reminds me of a rhyme I know since my early teen ages ...

Think seven dwarfs.


IO... IO, it makes the system slow!
So use some cache to make it flash
IO, IO, IO IO!


:D


Also... OP is a looker! :D

[i]"Don't look into another human's bowl to see how much he has ... ... look into his bowl to see if he has enough !" - Sol[/i]
Caviar Liberta
The Scope
Gallente Federation
#10 - 2014-07-28 14:22:54 UTC
Lothras Andastar wrote:
Install the game outside of Program Files. Try C:\Eve


This... I have the test server client installed on my secondary drive as not to take up space on my SSD.
Lucas Kell
Solitude Trading
S.N.O.T.
#11 - 2014-07-28 15:16:14 UTC
Tizona wrote:
I'm a returning player trying to get in to see the new expansion and I can't get passed the launcher.. repair tool fails as well. I have uninstalled the game and downloaded fresh and I am getting nowhere.
Silly question: Have you restarted your PC?

Sometimes your OS (or some random app) can open a file handle and refuse to let it go (because it's evil). If this happens you'll often get an access denied error if trying to remove or modify that file. I'd restart, disable AV temporarily and run the repair tool before doing anything else.

The Indecisive Noob - EVE fan blog.

Wholesale Trading - The new bulk trading mailing list.
KIller Wabbit
MEME Thoughts
#12 - 2014-07-28 20:00:48 UTC
Blackscreen, hmmm - check that you meet the minimum graphics driver requirements (DirectX for instance). Those were pushed up.