Issues, Workarounds & Localization

Hello,

Ever since Incarna was launched i started having trouble with keeping gaming sessions active. I got randomly disconnected from the game , and then sent back to the login page.

During the last few days this got even worse as I would get disconnected right after my char booted into EVE. I started looking for causes and this is what I found:

1)Using the LogServer : the disconnection was due to the socket beeing closed by the remote peer.

2)Using PingPlotter: I found out that my session experienced high packet loss (>30%) while transiting Telia.net routers (from London mainly). The router that was dropping my packets is the last hop prior to reaching eveonline nodes.

IP Addresses + DNS resolution for problem Routers:

80.91.247.35 ldn-bb1-link.telia.net
80.91.245.27 ldn-b3-link.telia.net

Also the the first node from eveonline is under the same administration of Telia.net ISP?? (Correct me if i'm wromg?)

213.248.83.198 eveonline-ic-138015-ldn-b3.c.telia.net

From my observations this behaviour (packet dropping) happens during daytime EU hours. When logging in during EU night time the router does not drop enough packets to close the session, even if it still drops packets.

Does anybody have any solutions/suggestions?


PS:
I have to pass through 3 service provider's routers to get too the eve servers :
me >>>UPC.ro >>>aorta.net>>>telia.net>>>eveonline.
Number of hops : 13 .
Packet loss: highest on telia.net London Routers. Little to now loss of packets on the rest of the Telia (Paris and ffm) routers or aorta and UPC routers.

I am having the same issue connecting from the USA. I posted a topic here about it.

https://forums.eveonline.com/default.aspx?g=posts&t=43133&find=unread

I am reaching an Eve server at address 87.237.36.248 before the packet loss starts. This is the last server before the game server at 87.327.38.200.

The disconnects are so common that I can't fly in any missions or PVP. This really needs someone to look into what is happening.

having similar problems but i captured a trace of the disconnect that hopefully useful ...

Packet 6318 and 6319 are keepalives that are good ...

No. Time Source Destination Protocol Length Info
6318 68560.362525 87.237.38.200 192.168.0.8 TCP 60 [TCP Keep-Alive] quake > 50366 [ACK] Seq=100228 Ack=14810 Win=64932 Len=1

Frame 6318: 60 bytes on wire (480 bits), 60 bytes captured (480 bits)
Ethernet II, Src: HonHaiPr_e6:b1:db (c4:17:fe:e6:b1:db), Dst: Dell_5c:b2:13 (00:21:70:5c:b2:13)
Internet Protocol Version 4, Src: 87.237.38.200 (87.237.38.200), Dst: 192.168.0.8 (192.168.0.8)
Transmission Control Protocol, Src Port: quake (26000), Dst Port: 50366 (50366), Seq: 100228, Ack: 14810, Len: 1
Data (1 byte)

0000 00 .

No. Time Source Destination Protocol Length Info
6319 68560.362593 192.168.0.8 87.237.38.200 TCP 54 [TCP Keep-Alive ACK] 50366 > quake [ACK] Seq=14810 Ack=100229 Win=65380 Len=0

Frame 6319: 54 bytes on wire (432 bits), 54 bytes captured (432 bits)
Ethernet II, Src: Dell_5c:b2:13 (00:21:70:5c:b2:13), Dst: HonHaiPr_e6:b1:db (c4:17:fe:e6:b1:db)
Internet Protocol Version 4, Src: 192.168.0.8 (192.168.0.8), Dst: 87.237.38.200 (87.237.38.200)
Transmission Control Protocol, Src Port: 50366 (50366), Dst Port: quake (26000), Seq: 14810, Ack: 100229, Len: 0

then I'll skip good TCP handshakes ... we see 6337 never gets ACK so 6338 RST

No. Time Source Destination Protocol Length Info
6337 68612.938504 192.168.0.8 87.237.38.200 TCP 54 50366 > quake [ACK] Seq=14810 Ack=101561 Win=65372 Len=0

Frame 6337: 54 bytes on wire (432 bits), 54 bytes captured (432 bits)
Ethernet II, Src: Dell_5c:b2:13 (00:21:70:5c:b2:13), Dst: HonHaiPr_e6:b1:db (c4:17:fe:e6:b1:db)
Internet Protocol Version 4, Src: 192.168.0.8 (192.168.0.8), Dst: 87.237.38.200 (87.237.38.200)
Transmission Control Protocol, Src Port: 50366 (50366), Dst Port: quake (26000), Seq: 14810, Ack: 101561, Len: 0

No. Time Source Destination Protocol Length Info
6338 70170.802424 192.168.0.8 87.237.38.200 TCP 54 50366 > quake [RST, ACK] Seq=14810 Ack=101561 Win=0 Len=0

Frame 6338: 54 bytes on wire (432 bits), 54 bytes captured (432 bits)
Ethernet II, Src: Dell_5c:b2:13 (00:21:70:5c:b2:13), Dst: HonHaiPr_e6:b1:db (c4:17:fe:e6:b1:db)
Internet Protocol Version 4, Src: 192.168.0.8 (192.168.0.8), Dst: 87.237.38.200 (87.237.38.200)
Transmission Control Protocol, Src Port: 50366 (50366), Dst Port: quake (26000), Seq: 14810, Ack: 101561, Len: 0

then some more failures

No. Time Source Destination Protocol Length Info
6339 70189.254554 192.168.0.8 87.237.38.200 TCP 62 50496 > quake [SYN] Seq=0 Win=8192 Len=0 MSS=1260 SACK_PERM=1

Frame 6339: 62 bytes on wire (496 bits), 62 bytes captured (496 bits)
Ethernet II, Src: Dell_5c:b2:13 (00:21:70:5c:b2:13), Dst: HonHaiPr_e6:b1:db (c4:17:fe:e6:b1:db)
Internet Protocol Version 4, Src: 192.168.0.8 (192.168.0.8), Dst: 87.237.38.200 (87.237.38.200)
Transmission Control Protocol, Src Port: 50496 (50496), Dst Port: quake (26000), Seq: 0, Len: 0

No. Time Source Destination Protocol Length Info
6340 70189.359719 87.237.38.200 192.168.0.8 TCP 60 quake > 50496 [RST, ACK] Seq=1 Ack=1 Win=8192 Len=0

Frame 6340: 60 bytes on wire (480 bits), 60 bytes captured (480 bits)
Ethernet II, Src: HonHaiPr_e6:b1:db (c4:17:fe:e6:b1:db), Dst: Dell_5c:b2:13 (00:21:70:5c:b2:13)
Internet Protocol Version 4, Src: 87.237.38.200 (87.237.38.200), Dst: 192.168.0.8 (192.168.0.8)
Transmission Control Protocol, Src Port: quake (26000), Dst Port: 50496 (50496), Seq: 1, Ack: 1, Len: 0