Issues, Workarounds & Localization

I have seen this issue ever since the new interbus CO's were added.

For example on day one I export 11500 units of electrolytes.
A few days later I export 7580 units of electrolytes
Then I go to pick them up.

In the CO I see 2 entries, one for each amount above. There is no right click option to stack.

I drag the first one into my cargo no problem.

The second won't move and I get

"You failed to move that because it is no longer within your reach"

Nothing works. If I relog that second item is no longer in the CO.

I'm not sure if this is just a visual bug or I am losing products, but it is very disconcerting.

Hi guys, thanks for reporting this bug for those that did.

Let me first assure you that it is just a visual bug, no items are being lost. When you already have a stack in the customs office and you do a second export it will auto stack them together, however sometimes leaving behind a "phantom stack" for the amount that you just exported. So one of the stacks will be larger, being the combined total of the commodities that were already in the CO and the amount you just exported and that is the one you can drag to your ships cargo.

Restarting the client clears the UI bug.

We believe we have a fix for this and it is undergoing testing. I can't say for sure when it will be deployed but it is likely next week sometime.

We are really sorry for the confusion it has caused and thanks for being patient.