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Can't access New Eden store

First post
Author
Jake McCord
Greater Metropolis Sanitation Service
#1 - 2014-06-24 10:38:54 UTC
Don't know why. Every time I try, I get the message, "Store cannot be accessed right now." I cleared my cache. Didn't make any difference.

Anyone have any suggestions???

They pull a knife, you pull a gun. He sends one of yours to the hospital, you send one of his to the morgue. That's the Chicago way! Did I mention, I used to live in Chicago?

Josef Djugashvilis
#2 - 2014-06-24 10:39:29 UTC
Lucky you.

This is not a signature.

l0rd carlos
the king asked me to guard the mountain
#3 - 2014-06-24 10:44:39 UTC
Did you start eve with the launcher or with the .exe file?

If no, try to start eve with the launcher.

Youtube Channel about Micro and Small scale PvP with commentary: Fleet Commentary by l0rd carlos

Jade Blackwind
#4 - 2014-06-24 10:47:55 UTC  |  Edited by: Jade Blackwind
EVE store uses the authentication provided by the launcher, as pointed above. I had the same problem because I avoid the launcher when possible.
Jake McCord
Greater Metropolis Sanitation Service
#5 - 2014-06-24 10:52:11 UTC
That explains everything. I haven't used the launcher in over a year. When I last tried to use it, it wouldn't run. I tried updating it and everything, it just wouldn't run. So, I've been using the EXE file ever since. Oh well. Probably nothing there that I want anyway. :)

They pull a knife, you pull a gun. He sends one of yours to the hospital, you send one of his to the morgue. That's the Chicago way! Did I mention, I used to live in Chicago?

Jade Blackwind
#6 - 2014-06-24 11:04:43 UTC
Jake McCord wrote:
Oh well. Probably nothing there that I want anyway. :)
Well, there are ship skins, but they are getting ever cheaper at the market because people still have lots of free aurum from the giveaways long ago, so, yes.
Jake McCord
Greater Metropolis Sanitation Service
#7 - 2014-06-24 13:53:56 UTC
Well, it must be something else. I finally got the eve launcher to update, I logged in using it, and the New Eden Store is STILL not available. Oh well.

They pull a knife, you pull a gun. He sends one of yours to the hospital, you send one of his to the morgue. That's the Chicago way! Did I mention, I used to live in Chicago?

Ramona McCandless
The McCandless Clan
Auric Transition
#8 - 2014-06-24 14:55:02 UTC
Jake McCord wrote:
T Probably nothing there that I want anyway. :)


Correctamundo

Besides, if its worth having, its made it to the market by now anyway

"Yea, some dude came in and was normal for first couple months, so I gave him director." - Sean Dunaway

"A singular character could be hired to penetrate another corps space... using gorilla like tactics..." - Chane Morgann

KnowUsByTheDead
Sunlight...Through The Blight.
#9 - 2014-06-24 14:59:09 UTC
It was ganked.

They had an astonishing lack of bowler hats and lit cigars.

I just couldn't take it a moment longer.

Shocked

Once you realize what a joke everything is, being the comedian is the only thing that makes sense.

Jake McCord
Greater Metropolis Sanitation Service
#10 - 2014-06-26 14:26:27 UTC
KnowUsByTheDead wrote:
It was ganked.

They had an astonishing lack of bowler hats and lit cigars.

I just couldn't take it a moment longer.

Shocked

LOL, they probably deserved it. Big smile

They pull a knife, you pull a gun. He sends one of yours to the hospital, you send one of his to the morgue. That's the Chicago way! Did I mention, I used to live in Chicago?

Adrie Atticus
Caldari Provisions
Caldari State
#11 - 2014-06-26 14:38:01 UTC
Jade Blackwind wrote:
EVE store uses the authentication provided by the launcher, as pointed above. I had the same problem because I avoid the launcher when possible.


I got told the other way around; using launcher will cause it to fail and should not use it. Can't paste the ticket because reasons.
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#12 - 2014-06-26 16:29:24 UTC
Adrie Atticus wrote:
Jade Blackwind wrote:
EVE store uses the authentication provided by the launcher, as pointed above. I had the same problem because I avoid the launcher when possible.


I got told the other way around; using launcher will cause it to fail and should not use it. Can't paste the ticket because reasons.



You got told wrong.

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter

Seven Koskanaiken
Shadow Legions.
#13 - 2014-06-26 17:12:31 UTC
Jake McCord
Greater Metropolis Sanitation Service
#14 - 2014-06-28 20:53:59 UTC
It doesn't work for me in either case. If I use the launcher, it doesn't work. If I login to EVE using the EXE file, it doesn't work.

Not that I really give a crap. I just wanted to see what was in there. I guess CCP doesn't want my money that badly, or they would have responded to my help ticket already. Then again, it's only been 4 days since I opened it. Roll

They pull a knife, you pull a gun. He sends one of yours to the hospital, you send one of his to the morgue. That's the Chicago way! Did I mention, I used to live in Chicago?

voetius
Grundrisse
#15 - 2014-06-28 21:37:49 UTC

I've had the same issue since Kronos and the new store was introduced. I use the launcher exclusively. I have not yet been able to access it.

There was an acknowledgement by CCP in the Kronos issues thread that they know there is a problem and I think they said it was something to do with the launcher, in some cases, not providing the required authentication.

Just out of interest what are your graphics settings at? Mine are all on lowest due to PC being a bit old now and I'd rather have best performance than choppy graphics.
SCLZ
New Eden Shipyards
Sigma Grindset
#16 - 2014-06-29 04:55:26 UTC  |  Edited by: SCLZ
I have the same issue, I use the launcher but cannot access the store.

The solution posted here works for me. I assume this is the post voetius was referring to.

Haven't really felt the need for the store except when it was relaunched and thought I'd have a look so it hasn't really bothered me.

EDIT: I did upgrade my computer over Christmas and added a SSD - now my memory isn't the best but I bet I copied the EVE files over to the new drive without reinstalling so my registry is probably pointing to the wrong place. If I weren't so laz I would look into it and check but everything else works fine so I haven't really anything to motivate me to do so Shocked
Jake McCord
Greater Metropolis Sanitation Service
#17 - 2014-06-30 14:22:50 UTC
voetius wrote:

I've had the same issue since Kronos and the new store was introduced. I use the launcher exclusively. I have not yet been able to access it.

There was an acknowledgement by CCP in the Kronos issues thread that they know there is a problem and I think they said it was something to do with the launcher, in some cases, not providing the required authentication.

Just out of interest what are your graphics settings at? Mine are all on lowest due to PC being a bit old now and I'd rather have best performance than choppy graphics.

I don't use the max settings, but they're up there. My system looks like this.

MSI 760GM-E51 mainboard with
AMD FX-8350 8 core processor running at 4.2 GHZ
16GB of DDR3 RAM @ 800 MHZ
AMD Radeon HD7700 GPU w 2GB of DDR3 RAM @ 800mhz

I think it's about 1.5 years old, with a 2 TB hard drive.

Runs smooth for me, as long as I'm not running more that 3 clients at a time.

They pull a knife, you pull a gun. He sends one of yours to the hospital, you send one of his to the morgue. That's the Chicago way! Did I mention, I used to live in Chicago?

Solecist Project
#18 - 2014-06-30 14:31:15 UTC
Ramona McCandless wrote:
Jake McCord wrote:
T Probably nothing there that I want anyway. :)


Correctamundo

Besides, if its worth having, its made it to the market by now anyway

There are lots of clothes worth having and none on the market.

It's more likely that most people keep their stuff because they want to keep it,
with a few people speculating and only a few others who want to get rid of their stuff.

The situation on the market is horrible ... and I'm glad I got a few items that aren't on the NES anymore,
and only return when I banked on them xD

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia

Jake McCord
Greater Metropolis Sanitation Service
#19 - 2014-06-30 23:54:15 UTC
Solecist Project wrote:
Ramona McCandless wrote:
Jake McCord wrote:
T Probably nothing there that I want anyway. :)


Correctamundo

Besides, if its worth having, its made it to the market by now anyway

There are lots of clothes worth having and none on the market.

It's more likely that most people keep their stuff because they want to keep it,
with a few people speculating and only a few others who want to get rid of their stuff.

The situation on the market is horrible ... and I'm glad I got a few items that aren't on the NES anymore,
and only return when I banked on them xD

Well, I'm glad to hear it's working for someone. Smile

I guess I'll just have to not worry about it. Again, probably nothing there that I really want. Still, it would have been nice to at least be able to look.

They pull a knife, you pull a gun. He sends one of yours to the hospital, you send one of his to the morgue. That's the Chicago way! Did I mention, I used to live in Chicago?