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Online PLEX Code prices

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Arkumord Churhee
Nice Try.
#1 - 2014-06-15 12:23:09 UTC  |  Edited by: Arkumord Churhee
Dear CCP,

what have european customers of yours done to you? If, say, you were to buy a 2 PLEX Code online, customers paying in EUR are charged 34,99 EUR. US customers are charged 34,99 USD.

Quick googling of the conversion tells me that 34,99 USD converts to 25,84 EUR at the time of writing. Accounting for german VIT which applies in my case it amounts to 30.75 EUR. That's over 5 EUR less! My question here is: Why? Why do european customers pay that much more for the same service that US customers get?

Doesn't sound quite fair to me... please explain!

(Crosspost from german subforum)

(Edited to reflect the fact that i DID account for taxes)
Karen Avioras
The Raging Raccoons
#2 - 2014-06-15 12:24:14 UTC
taxes and stuff
Arkumord Churhee
Nice Try.
#3 - 2014-06-15 12:35:40 UTC
Your
Karen Avioras wrote:
taxes and stuff

are also applied in the US.
I don't see any reason why european customers should pay 9,15 EUR (or 12,39 USD) more on a 2 PLEX code. So I'm kindly asking CCP to explain this to me or just lower the price.

US codes have always been a bit cheaper (a dollar or two on a 2 PLEX code thanks to good conversion rates), but this is just not acceptable any more.
Gully Alex Foyle
The Scope
Gallente Federation
#4 - 2014-06-15 12:45:03 UTC
Arkumord Churhee wrote:
Your
Karen Avioras wrote:
taxes and stuff

are also applied in the US.
I don't see any reason why european customers should pay 9,15 EUR (or 12,39 USD) more on a 2 PLEX code. So I'm kindly asking CCP to explain this to me or just lower the price.

US codes have always been a bit cheaper (a dollar or two on a 2 PLEX code thanks to good conversion rates), but this is just not acceptable any more.
Why not increase US prices? If all you're looking at is perceived 'fariness'...

Make space glamorous! Is EVE dying or not? Ask the EVE-O Death-o-meter!
Arkumord Churhee
Nice Try.
#5 - 2014-06-15 12:46:53 UTC
Gully Alex Foyle wrote:
Why not increase US prices? If all you're looking at is perceived 'fariness'...

From your point of view, that is an option. I'd be okay with that, whereas thousands of US customers would certainly not...
Ralph King-Griffin
New Eden Tech Support
#6 - 2014-06-15 12:47:07 UTC
Karen Avioras
The Raging Raccoons
#7 - 2014-06-15 12:48:18 UTC
Arkumord Churhee wrote:
Your
Karen Avioras wrote:
taxes and stuff

are also applied in the US.


higher taxes and stuff
Gully Alex Foyle
The Scope
Gallente Federation
#8 - 2014-06-15 12:48:38 UTC
Arkumord Churhee wrote:
Gully Alex Foyle wrote:
Why not increase US prices? If all you're looking at is perceived 'fariness'...

From your point of view, that is an option. I'd be okay with that, whereas thousands of US customers would certainly not...
Why would you be okay with that, since it wouldn't make any difference to you?

Make space glamorous! Is EVE dying or not? Ask the EVE-O Death-o-meter!
Mallak Azaria
Caldari Provisions
Caldari State
#9 - 2014-06-15 12:51:10 UTC
Arkumord Churhee wrote:
Your
Karen Avioras wrote:
taxes and stuff

are also applied in the US.
I don't see any reason why european customers should pay 9,15 EUR (or 12,39 USD) more on a 2 PLEX code. So I'm kindly asking CCP to explain this to me or just lower the price.

US codes have always been a bit cheaper (a dollar or two on a 2 PLEX code thanks to good conversion rates), but this is just not acceptable any more.


By law, applicable taxes must be included in the advertised price in Europe. This is not the case in America.

This post was lovingly crafted by a member of the Goonwaffe Posting Cabal, proud member of the popular gay hookup site somethingawful.com, Spelling Bee, Grammar Gestapo & #1 Official Gevlon Goblin Fanclub member.
Arkumord Churhee
Nice Try.
#10 - 2014-06-15 12:53:05 UTC
Gully Alex Foyle wrote:
Arkumord Churhee wrote:
Gully Alex Foyle wrote:
Why not increase US prices? If all you're looking at is perceived 'fariness'...

From your point of view, that is an option. I'd be okay with that, whereas thousands of US customers would certainly not...
Why would you be okay with that, since it wouldn't make any difference to you?


Well you can answer that question yourself. I'll help you: I don't see any valid reason why US customers pay way less for the same thing as EUR customers. If both pay (about) the same, that's just the price of the service that's increasing, for good or worse
Arkumord Churhee
Nice Try.
#11 - 2014-06-15 12:57:13 UTC  |  Edited by: Arkumord Churhee
Mallak Azaria wrote:

By law, applicable taxes must be included in the advertised price in Europe. This is not the case in America.


While this might be true, the online reseller i just did business with sold me a 6 PLEX code for 75,70€, which is the conversion price of 104,99 USD. Meaning that in this case, taxes were included in the price.
Mallak Azaria
Caldari Provisions
Caldari State
#12 - 2014-06-15 13:00:27 UTC
Arkumord Churhee wrote:
Mallak Azaria wrote:
]Your
By law, applicable taxes must be included in the advertised price in Europe. This is not the case in America.


While this might be true, the online reseller i just did business with sold me a 6 PLEX code for 75,70€, which is the conversion price of 104,99 USD. Meaning that in this case, taxes were included in the price.


Is the reseller based outside of Europe? If yes, you don't pay VAT tax.

This post was lovingly crafted by a member of the Goonwaffe Posting Cabal, proud member of the popular gay hookup site somethingawful.com, Spelling Bee, Grammar Gestapo & #1 Official Gevlon Goblin Fanclub member.
Pine Marten
Doomheim
#13 - 2014-06-15 13:02:25 UTC
It should be exactly the same. It is unfair.

Either lower the price if bought with euro or raise the price if bought with dollars. I bet you will be met with silence though.

Id be more in favor of lowering the price if bought with euro since they wont have as much money to waste of other stuff that is not eve.
Arkumord Churhee
Nice Try.
#14 - 2014-06-15 13:08:29 UTC
Oh yeah, and those european taxes you all know so well just "happen to be" the exact difference between 34,99 USD and 34,99 USD in EVERY SINGLE EURO COUNTRY? All of them having different tax laws, and so on?

I'll just stop answering to this after now.

Back to topic... I know there is little to nothing i can do to make CCP adjust the price for fairness, and i know very well that i can just buy my codes at an US retailer and pay less and be happy. That's not the point of this discussion. It's about what a **** move by CCP this is, just to have it say "34,99 for 2 PLEX" in both currencies, making it way more expensive for the average european customer who usually doesn't bother looking such things up.
Mallak Azaria
Caldari Provisions
Caldari State
#15 - 2014-06-15 13:13:45 UTC  |  Edited by: ISD Ezwal
Arkumord Churhee wrote:
Oh yeah, and those european taxes you all know so well just "happen to be" the exact difference between 34,99 USD and 34,99 USD in EVERY SINGLE EURO COUNTRY? All of them having different tax laws, and so on?

I'll just stop answering to this after now.

Back to topic... I know there is little to nothing i can do to make CCP adjust the price for fairness, and i know very well that i can just buy my codes at an US retailer and pay less and be happy. That's not the point of this discussion. It's about what a **** move by CCP this is, just to have it say "34,99 for 2 PLEX" in both currencies, making it way more expensive for the average european customer who usually doesn't bother looking such things up.


They probably round it off somewhere, whether it's a few cents up or down isn't really an issue. At the end of the day you're still blaming CCP for something that they have no control over.

*Snip* Please refrain from personal attacks. ISD Ezwal.

This post was lovingly crafted by a member of the Goonwaffe Posting Cabal, proud member of the popular gay hookup site somethingawful.com, Spelling Bee, Grammar Gestapo & #1 Official Gevlon Goblin Fanclub member.
Anastysia
Bluestar Mining and Industrial
#16 - 2014-06-15 14:09:29 UTC  |  Edited by: ISD Ezwal
"Oh yeah, and those european taxes you all know so well just "happen to be" the exact difference between 34,99 USD and 34,99 USD in EVERY SINGLE EURO COUNTRY? All of them having different tax laws, and so on?"

Don't forget that the US has taxes different in EVERY SINGLE STATE, COUNTY, and CITY. All of them having different tax laws, and so on? Just sayin'.

The taxes in the US vary widely, and can even vary depending on which vendor is used. So you're not seeing the final price for US folks, as it will be $34.99 + all those various taxes, depending on where the US member bought the PLEX. But let's face it, if you guys didn't have VAT, you'd be paying $34.99 USD just the same as we are. Oh, and at the end of the day, CCP is basically making the same regardless of US or EU...from their perspective, there is little difference. The folks making the money off of the difference is the government.


*Snip* Please refrain from personal attacks. ISD Ezwal.
Kueyen
Angharradh's Aegis
#17 - 2014-06-15 14:21:46 UTC
The reason these threads keep popping up over and over again is because we're tired of hearing the VAT excuse.

The highest VAT rates in the EU vary between 18% and 27% (ref: http://ec.europa.eu/taxation_customs/resources/documents/taxation/vat/how_vat_works/rates/vat_rates_en.pdf ), whereas the current EUR/USD rate is 1.354 (and has varied between 1.349 and 1.393 over the past six months). So, depending on location and time, EU customers have been overcharged between 6.2% and 18% (over the past six months).

So no, not (merely) VAT, but laziness, convenience, and greed. Par for the course, you say; Industry standard, you say; Nothing you can do about it, you say. All true, perhaps, but that doesn't mean we have to put up with it in silence.

Until all are free...
Rowells
Blackwater USA Inc.
Pandemic Horde
#18 - 2014-06-15 14:22:39 UTC  |  Edited by: Rowells
Arkumord Churhee wrote:
Your
Karen Avioras wrote:
taxes and stuff

are also applied in the US.
I don't see any reason why european customers should pay 9,15 EUR (or 12,39 USD) more on a 2 PLEX code. So I'm kindly asking CCP to explain this to me or just lower the price.

US codes have always been a bit cheaper (a dollar or two on a 2 PLEX code thanks to good conversion rates), but this is just not acceptable any more.

not on the advertised price

E: also, what would you have CCP do when money values fluctuate? change your subscription amount every month to reflect differences?
Mithandra
B.O.P Supplication For Glorious
Dracarys.
#19 - 2014-06-15 15:01:06 UTC
exchange rate today 1 pound = 1.67 dollars

2 plex costs 34.99 dollars = 20.62 pounds

V.A.T in the UK is 20% so that would make 24.744 pounds

2 plex in uk is 29.99 (that's er, over 40% mark up)

Unless CCP can come up with some hard figures to dispute the OP's post i'd say he has a point.

I'll just say that I 've never paid 29.99 pounds for two plex and leave it at that

Eve is the dark haired, totally hot emo gothchild of the gaming community
voetius
Grundrisse
#20 - 2014-06-15 18:30:52 UTC

If only someone had asked this same question two weeks ago and a dev had replied with an explanation to supplement and confirm what you have already been told by several posters.

https://forums.eveonline.com/default.aspx?g=posts&m=4640844#post4640844

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