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Production - Job delivery error: Fixed now!

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Gilderan
Fascist Penguins of Purgatory
#121 - 2014-05-29 13:31:57 UTC
CCP Explorer wrote:
Tristan Darkheart wrote:
CCP Explorer wrote:
CCP Explorer wrote:
The cause for this issue has been identified, we are working on the resolution.
The exact problem has now been identified and we are working on a fix. Once implemented pilots will people will be able to complete their jobs normally. Stay tuned.
So you will have a quick DT after you figure it out? Or are we looking at a full day? And are the jobs lost forever, or will they be okay?
Targeted live testing of the fix 5 minutes ago was successful so no extended DT (the server is actually already up) or a reboot will be required.


Thanks for the heads up on the launcher.

I just wish Oracle Support were just as responsive to issues!
CCP Explorer
C C P
C C P Alliance
#122 - 2014-05-29 13:37:14 UTC
CCP Explorer wrote:
CCP Explorer wrote:
CCP Explorer wrote:
CCP Explorer wrote:
Ramman K'arojic wrote:
So are we talking like in the next hour or like some before the EU work day ends ?
The database script we are about to run will probably take about 1.5 hours. So we currently expect everything to be fixed around 13:30 EVE Time / GMT. Individual jobs will get fixed as the script executes.
The 1.5 hour estimate was based on the runtime of the activity that caused the issue. When the fix started executing it looked like it was going to run for 13.3 hours. We are now working on optimising the fix. It's already picking up speed and we'll keep you updated on the progress.
Current estimate is a total runtime of 230 minutes, starting at 12:00 EVE Time / GMT.
We are now estimating to be completely done at 14:56 EVE Time / GMT (total runtime 176 minutes). The fix is incremental so jobs are being fixed one at a time.
14:45 (runtime 165 minutes) is the latest estimate.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
Silvetica Dian
Imperial Shipment
Amarr Empire
#123 - 2014-05-29 13:40:06 UTC
CCP Explorer wrote:
.
14:45 (runtime 165 minutes) is the latest estimate.[/quote]

You know nothing Jon snow.
Computers pretend that something will take x amount of time and then freeze up at 99% for at least 20% of the total run time.

Money at its root is a form of rationing. When the richest 85 people have as much wealth as the poorest 3.5 billion (50% of humanity) it is clear where the source of poverty is. http://www.theguardian.com/commentisfree/2014/jan/20/trickle-down-economics-broken-promise-richest-85
blam11
Deep Core Mining Inc.
Caldari State
#124 - 2014-05-29 13:41:11 UTC  |  Edited by: blam11
CCP Explorer wrote:
Stevonix wrote:
Well DT it come and DT it pass by and still I get the irritating 'Installation missing' message. Do we have to wait until DT tomorrow for a fix? My solicitors are demanding compensation for lost production CCP. Hey where's my missing T2 stuff? I filed a ticket too.
We won't have to wait until DT tomorrow and we won't have to reboot.


hi all Big smile

the server script still running or all is ok now for delivery ? Straight
Eric Agerwal
Cryosoft
#125 - 2014-05-29 13:53:43 UTC
This bug has me stuck in a station waiting for stuff to deliver and get my BPOs back, so I can resubmit more builds.
Since I've been glued here for so long, it's compromised my ability to play the game or make ISK in a normal way.
Consequently I'd expect CCP to allow jobs to be resubmitted with at least 8hrs off completion time for long running jobs next time.
Also I think we should all get an extra day added to paid accounts. This is not the game of Eve I subscribed for.
Doshu Kathlyan
Imperial Shipment
Amarr Empire
#126 - 2014-05-29 13:54:39 UTC
Well, I have still the same problem. Hopefully will be repair soon... Smile
Ula Rin
Korula Freight
#127 - 2014-05-29 13:54:50 UTC
My jobs are still STUCK after dt and a patch. My alt has same issue
Zheng'Yi Sao
Center for Advanced Studies
Gallente Federation
#128 - 2014-05-29 13:55:33 UTC
PoS fuel ticking down...

...remaining calm...

"It's funny the things you people think are mandatory for us, as if we don't do what we do because it's a hilarious good time in a space video game." - Johnny Marzetti
Henry Plantgenet
Center for Advanced Studies
Gallente Federation
#129 - 2014-05-29 14:06:29 UTC
I have not personally been affected by this bug.
However some people have been and i'm wondering if someone could complete their job and their POS is now in reinforcement and they can no longer claim it what will happen? (this does not refer to anything it's just an idea in my head :))
Vittorio en Divalone
The Account
#130 - 2014-05-29 14:10:37 UTC
An appology is not enaugh. Not even a 'deep' appology. I just lost 700 B isk and I want them back.
Iluan Sert
Hephaistos Assembly
#131 - 2014-05-29 14:10:42 UTC
Very good support delay to my standards.
Lots of "serious business" companies aren't as reactive.

Thanks to the DEV teams.
Zheng'Yi Sao
Center for Advanced Studies
Gallente Federation
#132 - 2014-05-29 14:12:36 UTC
Henry Plantgenet wrote:
I have not personally been affected by this bug.
However some people have been and i'm wondering if someone could complete their job and their POS is now in reinforcement and they can no longer claim it what will happen? (this does not refer to anything it's just an idea in my head :))


hehe...

Truth is, when you run out of fuel, you don't go into reinforcement mode; you just shut down.

Poof...

No bubble, all your stuff is hanging in the void.

Big smile
Shocked

"It's funny the things you people think are mandatory for us, as if we don't do what we do because it's a hilarious good time in a space video game." - Johnny Marzetti
Steijn
Quay Industries
#133 - 2014-05-29 14:14:32 UTC
From the jobs i can now deliver i see that the script is obviously working from the newest jobs backwards to the oldest installed ones......not exactly ideal imo.
Dealth Striker
Perkone
Caldari State
#134 - 2014-05-29 14:20:34 UTC
Strange... Just received my station job delivery but not my POS one.
Station job is oldest and POS newest
Maybe it is stations then POSes?
Striker Out!!
Arcy Tander
Of Corsets a Corp
#135 - 2014-05-29 14:21:24 UTC
CCP Explorer wrote:
14:45 (runtime 165 minutes) is the latest estimate.


Thanks for the follow up.

Its weird, I warped away and ran around a bit. Came back and one job completed, but the other two are still saying the same... hopefully just gotta wait a bit til its patched...

Its hard to explain puns to kleptomaniacs, because they take things literally.
Silvetica Dian
Imperial Shipment
Amarr Empire
#136 - 2014-05-29 14:26:57 UTC
all mine now fixed. ty CCP.

Money at its root is a form of rationing. When the richest 85 people have as much wealth as the poorest 3.5 billion (50% of humanity) it is clear where the source of poverty is. http://www.theguardian.com/commentisfree/2014/jan/20/trickle-down-economics-broken-promise-richest-85
Firvain
Wildly Inappropriate
Wildly Inappropriate.
#137 - 2014-05-29 14:33:38 UTC
Dealth Striker wrote:
Strange... Just received my station job delivery but not my POS one.
Station job is oldest and POS newest
Maybe it is stations then POSes?


no its first put in first gets fixed really, most of mine are already fixed now so not too bad
Loraine Gess
Confedeferate Union of Tax Legalists
#138 - 2014-05-29 14:34:33 UTC
Vittorio en Divalone wrote:
An appology is not enaugh. Not even a 'deep' appology. I just lost 700 B isk and I want them back.




Yes, clearly...
CCP Explorer
C C P
C C P Alliance
#139 - 2014-05-29 14:36:58 UTC
CCP Explorer wrote:
CCP Explorer wrote:
CCP Explorer wrote:
CCP Explorer wrote:
CCP Explorer wrote:
Ramman K'arojic wrote:
So are we talking like in the next hour or like some before the EU work day ends ?
The database script we are about to run will probably take about 1.5 hours. So we currently expect everything to be fixed around 13:30 EVE Time / GMT. Individual jobs will get fixed as the script executes.
The 1.5 hour estimate was based on the runtime of the activity that caused the issue. When the fix started executing it looked like it was going to run for 13.3 hours. We are now working on optimising the fix. It's already picking up speed and we'll keep you updated on the progress.
Current estimate is a total runtime of 230 minutes, starting at 12:00 EVE Time / GMT.
We are now estimating to be completely done at 14:56 EVE Time / GMT (total runtime 176 minutes). The fix is incremental so jobs are being fixed one at a time.
14:45 (runtime 165 minutes) is the latest estimate.
14:40 (runtime 160 minutes), or in completely done in 4 minutes.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
Steijn
Quay Industries
#140 - 2014-05-29 14:39:48 UTC
mine are all fixed now, ty.