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Audio problems in last mass test. (May 22nd)

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CCP RealX
C C P
C C P Alliance
#1 - 2014-05-26 15:14:21 UTC
Hi,

In the last mass test (May 22nd) we had unusual amount of sound related problems reported, in particular sound stuttering, cutting out and such.

As we have not been able to properly reproduce these bug on our work machines (which are hugely overpowered beasts) I'd really appreciate if everyone who is having those kinds of problems to please respond to this thread with your computer specs, so we can see if any pattern emerges.

We have a plan to introduce a configurable limit to the sound engine, and it would be really great to get a baseline for the low limit, as we can figure out the high limit on our own workstations.

Kindest regards,

RealX.
Darkblad
Doomheim
#2 - 2014-05-26 15:46:46 UTC  |  Edited by: Darkblad
CPU: Intel Core i7 4770K @ 3.5GHz
Board: ASUS Z87-A - Realtek HD Audio version 6.0.1.6873) - No dedicated Audio Card
GPU: ASUS GeForce GTX 770 (release driver 335.xx)
RAM: 8GB DDR3
OS: Win 8.1 w/ all updates

My capture of the sound issues (NVIDIA Shadowplay recording) here: https://www.youtube.com/watch?v=UfsQqxp5R64

NPE – ISD – RIP
Jacob Straven
Deep Core Mining Inc.
Caldari State
#3 - 2014-05-26 17:06:13 UTC
Laptop (I know, I know)

CPU: Core i3
RAM: 6GB DDR3
GPU: HD 4000
Sound (in case its a driver issue) Realtek HD
OS: Win 8 64 bit
Pertuabo Enkidgan
Center for Advanced Studies
Gallente Federation
#4 - 2014-05-26 18:25:14 UTC
Holy **** a RealX post! Big smileBig smileBig smileBig smile
Titus Tallang
EVE University
Ivy League
#5 - 2014-05-26 21:05:38 UTC
CPU: Intel Core 2 Quad Q9550 @ 2.83 GHz
RAM: 12GB DDR2
GPU: AMD Radeon HD 6800
Sound: Realtek HD
OS: Win7 x64

I was running 3 clients - one with all graphics settings to maximum and audio enabled, the others with all graphics settings to minimum and audio disabled.

Director of Education - EVE University - http://wiki.eveuniversity.org/
Meadowvale
0rder of the Golden Dawn
#6 - 2014-05-27 16:25:37 UTC
CPU: Intel Core2 DUO P8600 @2.40GHz
RAM: 8192MB
GPU: ATI Mobility Radeon HD 4670
Audio: HDAudio - No dedicated audio card
OS: Win7 Home Premium64-bit 6.1 Build 7601 w all updates
Vhelnik Cojoin
Pandemic Horde High Sec Division
#7 - 2014-05-28 09:12:01 UTC
CPU: Intel i7-3770K @ 3.5 GHz.
MoBo: Asus P8Z77-V.
RAM: 8 GB dual channel DDR3-1800 (not OC).
On-board audio.
OS: Win7 Home Premium 64 bit.
GFX: GTX 660 Ti + DirectX 11.0.

Ran just one client during last mass test, still experienced choppy fleet audio chat.

Have you Communicated with your fellow capsuleers today? It is good for the EvE-oconomy and o-kay for you.
ReheL't
Aliastra
Gallente Federation
#8 - 2014-05-28 18:50:51 UTC
CPU: Intel i7 920 @ 2.67ghz
Mobo Asus Rampage II
Ram: 6 gb tri channel ddr3 1800
On board audio
OS win 7 ultimate edition 64 bit
GFX : gtx 760 2 giga + direct x 11

During the last mass test the audio was awful when look close to ship. was very noisy
Ralph King-Griffin
New Eden Tech Support
#9 - 2014-05-28 18:59:46 UTC
cpu:AMD Bulldozer FX-4 4130 3.80GHz DDR3 Quad Core System
Sapphire HD 7750 Low Profile Edition 1024MB GDDR5 PCI-Express Graphics Card
win 8.1

sound stuttering

Murderers of Negotiable Motivations

=]|[=
Melina Lin
Universal Frog
#10 - 2014-05-28 19:31:07 UTC
CPU: Intel Core 2 Quad Q9550 @ 2.83 GHz
RAM: 8GB
GPU: NV 660 GTX
Sound: external USB Audio interface.
OS: Win8Pro

Only game audio stuttered, Eve voice was clear as was the music I was playing at the time.
CCP RealX
C C P
C C P Alliance
#11 - 2014-05-30 10:49:06 UTC
Thank you all.

From the looks of it, it is not caused by hardware limitations.

We have identified some suspected culprits which we will patch soon after Kronos, some module sounds were being streamed from disk instead of memory (to save memory) which is a really bad idea in big fleet fights.
Amak Boma
Dragon Factory
xX SERENITY Xx
#12 - 2014-05-30 14:00:49 UTC
warping on wormhole and waiting while also cause wormhole sound disappear unless you pass throught it then it play again and shortly later stops
Lena Lazair
Ministry of War
Amarr Empire
#13 - 2014-05-30 17:32:02 UTC  |  Edited by: Lena Lazair
CCP RealX wrote:
Thank you all.

From the looks of it, it is not caused by hardware limitations.

We have identified some suspected culprits which we will patch soon after Kronos, some module sounds were being streamed from disk instead of memory (to save memory) which is a really bad idea in big fleet fights.


FYI I was also there, also had sound stuttering during the fleet fight (but not the POS bash), and my system only has SSD's. Still not as fast as main memory of course, but that would have had to be a lot of very large sound files to stutter from an SSD. Complete specs:

Intel i7-2600k @ 4.3GHz
16GB RAM
GeForce GTX 680 4GB (client using DX11)
Samsung SSD 840 EVO 1TB
Win8.1 64-bit

EDIT: Oh, and P8P67 EVO mobo with Realtek ACL892 onboard sound
Vhelnik Cojoin
Pandemic Horde High Sec Division
#14 - 2014-06-02 10:44:58 UTC
I also have both EVE client installations on a SSD and still I experienced the audio problems on the 22nd, though in my case the OS and other 'bulk' files are on a traditional magnetic HD. Other hardware details as posted previously in the thread.

The problem seemed less pronounced in the latest mass test on the 28th, but it was still present to a degree. Also, as reported in the questionnaire, in the last test I experienced a 'murmur' of weird, low level noise when zoomed in on a large fleet blob. Speculating this may be due to low level audio distortions/rounding errors from DSP adding up to audible levels.

Have you Communicated with your fellow capsuleers today? It is good for the EvE-oconomy and o-kay for you.
CCP RealX
C C P
C C P Alliance
#15 - 2014-06-06 17:17:03 UTC
I've added the option of limiting the total voice count in the system menu, that along with CCPWhiteNoiseTrash's changes with moving some sound from hard drive into memory should show better sound performance.