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Issues, Workarounds & Localization

 
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Socket Closed

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Sturmwolke
#501 - 2014-04-14 03:31:18 UTC  |  Edited by: Sturmwolke
seth Hendar wrote:

thx, exactly what ithought it would look like, sorry if i missed this, but did you check your path to the eve server, and if at some point, one hop is having massive packet loss? (could be interesting to do while playing eve and look right after you encounter the issue).

you could use pingplotter wich is easier to manage and see issues on long runs

Pingplotter is a high level tool. It tells you the congestion state and route it took. Good for quick peeks.
That won't help solving this mystery.

As I'd mention before, port 3724 worked flawlessly. Zero socket issues as of this post. Stable for hours with normal play.
It's pointing to some sort of traffic shaping or possible underlying CCP network client code or some other code issues* that fails under specific conditions. Proving the the former is almost impossible/very difficult unless CCP cooperates by giving its customers a proper tool to test against its server. This prob won't go away as more and more networks implement stringent QoS shaping. The latter is debugging territory.

I'll let it stew for a while until I can isolate the PC out.

* what resources does the client load after you press the character selection? what requests does it make?
what would happen if loading a resource non-fatally set it into a wait loop ... would it disconnect and show a socket error? ...... etc.
Mattasaurus
Pator Tech School
Minmatar Republic
#502 - 2014-04-17 09:33:21 UTC
I have this same issue.. very frustrating

CCP please address this issue.
warlax
Embellishment
#503 - 2014-04-21 18:58:49 UTC
hmm did ccp change something over the weekend. keep getting sockets closed on me all day now. Trying to run three clients.

tarce looks fine (every hop under or on 11ms)
Eva Tara
Deep Exploration Projects and Programs
#504 - 2014-05-13 21:45:00 UTC
ive been having issue aswell atleast 10-14 times a day somes 3-5 times with a 10 minute period just returned to the game aswell after a two year break and it used to happen back then aswell luckily though not to me how ever it is this time
Gaara's sniper
MLG1337420BlazeIt360TitanNoScopeCorporationSWAG
#505 - 2014-05-14 17:54:00 UTC  |  Edited by: Gaara's sniper
i'm having such issue only once after i log in first time in eve, in 100% the socketclosing will happen on all my clients, but after i restart the client, everything is fine and no more socket closes happen untill another downtime
Saltine
Caldari Provisions
Caldari State
#506 - 2014-05-17 06:59:24 UTC
Todays patch has introduced socket errors for me, I run 5 clients and had no issues up until today (had issues in the past but they stopped) what ever was introduced today is causing socket closures
Saltine
Caldari Provisions
Caldari State
#507 - 2014-05-17 08:44:19 UTC
just lost 2 ships to client weirdness, had dinner came back and 2 of my clients were podded, an other well outside pos shields. (other 2 were socket disconnected errors) all ships were in a pos, I've never had any issues before, not until this last patch.

while i am willing to concede that it looks like i mis-clicked and this caused my ships to move outside the pos, after i warped the last of my ships back to the pos, it started to move away from the pos again.

so much weirdness that I never encountered until today's patch.
phillie blunt
Perkone
Caldari State
#508 - 2014-06-07 01:19:17 UTC
since the kronos patch I keep getting sockets closed. Didnt change anything, why this is happening? I can't play like this, everithing run fine here, the only problem is with eve...
Ved Riru
#509 - 2014-06-07 10:55:42 UTC  |  Edited by: Ved Riru
Same problem. I was playing two accounts. Socket was closed on one account and then socket was closed on the other account a couple of minutes later. Very probably it is a server-side issue. Like some script goes through all the accounts one by one and cuts their connection with the server. Maybe it is a way to apply some hotfixes without waiting till the scheduled maintenance time.

There are multiple truths in every fact. I protect my truths with a passion.
Jess Tiki
Subsidy H.R.S.
Xagenic Freymvork
#510 - 2014-06-07 16:45:50 UTC  |  Edited by: Jess Tiki
phillie blunt wrote:
since the kronos patch I keep getting sockets closed. Didnt change anything, why this is happening? I can't play like this, everithing run fine here, the only problem is with eve...

GA checking in with this exactly, every 15-20 minutes,only Since Kronos. Eve only game having problem. there are currently 2 WoWs running and Guild wars + my 2 eve accounts, which has been normal Traffic for years on Saturday in my house.

But we will all get the same, "it's not a ccp problem! Did you try turning it off and on?"
SpaceTigerCross
Order of Extrodinary Gentlemen
#511 - 2014-06-09 01:25:43 UTC
Has anyone had any luck?

Ive changed ports... I've checked for traffic shaping, and etc.

This is my latest trace route:

traceroute to 87.237.38.200 (87.237.38.200), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.294 ms 3.585 ms 0.998 ms
2 11.2.64.1 (11.2.64.1) 419.957 ms 58.424 ms 17.156 ms
3 rc3sc-tge0-1-0-28-18.wp.shawcable.net (64.59.178.73) 11.360 ms 32.701 ms 12.506 ms
4 rc2nr-hge0-19-0-1.wp.shawcable.net (66.163.73.201) 26.266 ms
rc2nr-hge0-19-0-0.wp.shawcable.net (66.163.73.197) 29.111 ms
rc2nr-hge0-19-0-1.wp.shawcable.net (66.163.73.201) 39.379 ms
5 66.163.76.22 (66.163.76.22) 44.355 ms 66.122 ms 47.693 ms
6 rc1eqn-tge0-0-5-0.uk.shawcable.net (66.163.78.234) 171.572 ms 117.267 ms 616.788 ms
7 ge-2-1-0.mpr1.lhr2.uk.above.net (195.66.224.76) 131.463 ms 1540.752 ms 133.279 ms
8 ae7.mpr2.lhr3.uk.above.net (64.125.20.158) 136.356 ms 184.034 ms 118.528 ms
9 213-152.240-250.pxu259.above.net (213.152.240.250) 168.136 ms !X 176.839 ms !X 139.936 ms !X
phillie blunt
Perkone
Caldari State
#512 - 2014-06-10 03:45:14 UTC
still having the problem, wtf is this


Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 9 ms 12 ms 10.1.1.145
4 54 ms 38 ms 65 ms 10.1.0.18
5 82 ms 54 ms 15 ms 10.1.0.210
6 51 ms 14 ms 46 ms 213.140.51.249
7 65 ms 62 ms 31 ms Xe4-1-3-0-grtmiabr4.priv.red.telefonica-wholesal
e.net [94.142.119.93]
8 36 ms 58 ms 62 ms Xe7-1-0-0-grtnycpt3.red.telefonica-wholesale.net
[94.142.122.221]
9 66 ms 106 ms 38 ms ix-4-3-1-0.tcore1.MLN-Miami.as6453.net [63.243.1
52.45]
10 143 ms 178 ms 141 ms if-7-2.tcore1.AEQ-Ashburn.as6453.net [66.198.154
.177]
11 * * * Request timed out.
12 160 ms 157 ms 139 ms ldn-b3-link.telia.net [213.155.136.203]
13 156 ms 142 ms 143 ms if-17-2.tcore1.LDN-London.as6453.net [80.231.130
.130]
14 138 ms 140 ms 139 ms if-14-0-0.core4.LDN-London.as6453.net [80.231.76
.121]
15 136 ms 137 ms 154 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.
Kierowca Tankowca
Perkone
Caldari State
#513 - 2014-06-11 16:22:45 UTC
Why does this keep happening?

Just lost my ship due to socket closed and it was okay on my 2nd client.
Gazzinho
Science and Trade Institute
Caldari State
#514 - 2014-06-12 07:33:09 UTC
same here.
since 1.1, i get socket closed every 10-15 minutes
Dele Anneto
Zventec Heavy Industries
#515 - 2014-06-12 08:09:42 UTC
Guys can you post your ISP?

I'm with Virgin Media and look:



Ping statistics for 87.237.39.92:
Packets: Sent = 215, Received = 196, Lost = 19 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 3545ms, Average = 504ms



Pings are unstable compared to any other website
Kazzzi
Heathen Legion
Iron Men of the Hood
#516 - 2014-06-12 21:37:58 UTC
I haven't had a socket closed error in years, until Kronos. Now I have at least one per day on every account.
Felicity Love
Doomheim
#517 - 2014-06-13 22:24:37 UTC  |  Edited by: Felicity Love
First time in YEARS... and now, since the glorious advent of KRONOS, I'm getting "socket closed" disconnects three and four times in an hour... per account.

CCP... time to hire back some of the technical people you airlocked over the years... clearly, all is not working as intended.

Roll

"EVE is dying." -- The Four Forum Trolls of the Apocalypse.   ( Pick four, any four. They all smell.  )
Felicity Love
Doomheim
#518 - 2014-06-14 17:28:43 UTC  |  Edited by: Felicity Love
... aaaaaaaaaaaaaaaaaaaaand... nevermind. Fixed.

"EVE is dying." -- The Four Forum Trolls of the Apocalypse.   ( Pick four, any four. They all smell.  )
Sharon Drane
Imperial Shipment
Amarr Empire
#519 - 2014-06-15 09:50:19 UTC
Is this going any where?.....I'm not able to get more than about 5 min. like every one else.
Benjamin Baltimore
School of Applied Knowledge
Caldari State
#520 - 2014-06-16 07:52:02 UTC
I am having this same problem. It is absolutely crushing my will to play this game as I can't do any pvp/ pve or much else for that matter, for fear of disconnecting and losing my ship(s)

I am more than disappointed by CCPs apparent lack of acknowledgement/ support regarding this crippling issue