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EVE Online: Rubicon 1.4 Mac Issues and Feedback Thread

First post
Author
CCP Gargant
C C P
C C P Alliance
#1 - 2014-04-28 11:26:30 UTC  |  Edited by: CCP Phantom
EVE Online: Rubicon 1.4 has been published on April 28th, 2014.

This release mainly focuses on a slew of bug fixes and minor tweaks as we approach Fanfest 2014, along with all of the information that will be revealed there!

Click here to read the full patch notes.

Please use this format for reporting any issues in this thread:


  • Description of problem, the more verbal the better
  • Hardware info (Mac model, GPU, CPU, RAM etc.)
  • OS version
  • Step by step guide to what causes the issue
  • Step by step guide to any workaround that has resolved the issue for you

CCP Gargant | EVE Universe esports Coordinator

Antonio Venezia
WY Pty.Ltd
#2 - 2014-04-28 11:54:00 UTC  |  Edited by: Antonio Venezia
edit
Daenna Chrysi
Omega Foundry Unit
Southern Legion Alliance
#3 - 2014-04-28 12:30:07 UTC  |  Edited by: Daenna Chrysi
Getting major stability problems, undocking caused the game to crash, as did checking out the model for the prospect ship. now that I am in space, cache clearing has not helped to sort out the crashing problem.

changing graphics setting to minimum doesnt help

3ghz dual core intel xeon,
8gt FB-DIMM
Ati Radeon 5770 1024mb
OSX lion 10.7.5
Gishna Okel
United Allegiance of Undesirables
#4 - 2014-04-28 13:08:29 UTC
Same as above, client quits when undocking. Clones made by clonemaker get an exception at the login page then the client quits.

iMac 21.5-inch, Mid 2011
2.7 GHz Intel Core i5
16GB RAM
AMD Radeon HD 6770 512MB
OSX Lion 10.7.5
Hidden Devil
The Swordmasters of Ginaz
#5 - 2014-04-28 13:08:56 UTC
Freezes in spece window.
wile was at station all was ok, after undo screen freezes. Relogin didn't help

mac mini 2.5 i5 4G ram Radeon 6630m 256m Lion.10.7.5
Debir Achen
Makiriemi Holdings
#6 - 2014-04-28 13:26:08 UTC
On undocking (or logging in in space):

"Unhandled page fault on read access to 0x0000001d at address 0x743b9d5c.
Do you wish to debug it ?"

Logged in first time OK. Undocked and got variation of this error.
Logged back in, in space. Same error.
Moved Library/Application Support/EVE Online out of the way. Logged back in. Escape past intro movie. Same error.

2.7 GHz i5 iMac, 8 Gb RAM, 10.7.5

2 accounts using single client install, not dual-boxing.

Aren't Caldari supposed to have a large signature?

Yumla Cos
CORP NAME UNKNOWN
#7 - 2014-04-28 15:18:20 UTC
After undocking first crash, now it crashes in space

Unhandled page fault on read access to 0x0000001d at address 0x74d05d5c.
Do you wish to debug it ?

2.5 GHz Intel Core i5
AMD Radeon HD 6750M 512 MB
Mac OS X Lion 10.7.5
Thufir Arrakis
Own Memories
Parallaxis Alliance
#8 - 2014-04-28 17:30:12 UTC
Yumla Cos wrote:
After undocking first crash, now it crashes in space

Unhandled page fault on read access to 0x0000001d at address 0x74d05d5c.
Do you wish to debug it ?

2.5 GHz Intel Core i5
AMD Radeon HD 6750M 512 MB
Mac OS X Lion 10.7.5


I've got the same problem on my iMac, OS X Lion 7.7.5.
Skyrim Hakonnen
Deep Core Mining Inc.
Caldari State
#9 - 2014-04-28 18:11:32 UTC
Same problem about debug.






"Unhandled page fault on read access to 0x0000001d at address 0x743b9d5c.
Do you wish to debug it ?"

Logged in first time OK. Undocked and got variation of this error.
Logged back in, in space. Same error.
Moved Library/Application Support/EVE Online out of the way. Logged back in. Escape past intro movie. Same error.

2.7 GHz i5 iMac, 8 Gb RAM, 10.7.5

- Mining is my lifestyle. o7

Rule No. #1 don't trust anybody. Rule No. #2 never fly autopilot.

Demonos Kildu
Unleashed' Fury
The Initiative.
#10 - 2014-04-28 18:42:31 UTC
Same issue as noted above.. Upon undock client freezes and closes to Exception raised window.

"Unhandled page fault on read access to 0x0000001d at address 0x73d00d5c." from any login attempts made.

Checked for software updates, cleared logs, cache, and other temp folders to no avail.

Filed petition but reposting here…

2.7GHz Intel Core i5
4GB 1333MHz DDR3
AMD Raedon HD 6770M 512MB
Os X Lion 10.7.5

Walker Ahashion
Imperial Academy
Amarr Empire
#11 - 2014-04-28 18:57:29 UTC
Undock -Crashes

27' iMac
2.93 GHz i7processor
8GB 1333 MHz DDR3 memory
mac 10.7.5

Now have a pod floating around is space somewhere
Rixx Javix
Stay Frosty.
A Band Apart.
#12 - 2014-04-28 19:05:07 UTC
Getting the same Exception Raised issues noted by others. Undocked and Eve crashed, now it won't let me back onto that character. However, I can log into the same account on another docked character.

Ran the Repair Tool, cleared cache, restarted in safe mode, etc. Have tried several times and the client hangs after log in, usually before or during appearance in local. I have three macs and it is happening on all three. One Power Mac and two iMacs, so I'm not sure this is a graphic card or hardware issue.

My usually Mac for playing Eve is:
Processor 3.4 GHz Intel Core i7
Memory 64 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6970M 2048 MB

Thanks

http://eveoganda.blogspot.com

Rixx Javix
Stay Frosty.
A Band Apart.
#13 - 2014-04-28 19:06:47 UTC  |  Edited by: Rixx Javix
Rixx Javix wrote:
Getting the same Exception Raised issues noted by others. Undocked and Eve crashed, now it won't let me back onto that character. However, I can log into the same account on another docked character.

Ran the Repair Tool, cleared cache, restarted in safe mode, etc. Have tried several times and the client hangs after log in, usually before or during appearance in local. I have three macs and it is happening on all three. One Power Mac and two iMacs, so I'm not sure this is a graphic card or hardware issue.

My usually Mac for playing Eve is:
Processor 3.4 GHz Intel Core i7
Memory 64 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6970M 2048 MB
OS 10.7.5

Thanks

http://eveoganda.blogspot.com

Maximus Rebonican
Starr Enterprises
#14 - 2014-04-28 19:13:38 UTC
Is it my imagination or did the new patch completely break EVE on mac. Macbook Pro, latest OS Update. Last logged in yesterday. After this a.m. patch, now get Unhandled Page Fault right after character selection. Have reinstalled client, cleared cache. Hopefully this is being worked on.
Planeten Schreck
Green Screen
#15 - 2014-04-28 19:30:24 UTC  |  Edited by: Planeten Schreck
Hi,

i got the undock problem also on one of my macs. this has lion installed. i tryed reinstall, remove also the library folders for eve, nothing works.

10.7.5

Prozessor 2 x 2,66 GHz Dual-Core Intel Xeon
12 gb
Grafikkarte ATI Radeon HD 5870 1024 MB

my 2 other Systems are working, both run os mavericks.
Aeron Stahl
Caldari Provisions
Caldari State
#16 - 2014-04-28 19:51:33 UTC
Once undocked, the game freezes and crashes. Impossible to connect again, as soon as the client arrive in the game, it starts again.

This is the message i get :

Unhandled page fault on read access to 0x0000001d at address 0x74c05d5c.
Do you wish to debug it ?



iMac 27" Mid-2011
3.4 GHz Intel Core i7
16GB 1333 MHz RAM
AMD Radeon HD 6970M 2048 MB
OSX 10.7.5
Chebi
Tantrum Runners
No Visual.
#17 - 2014-04-28 20:38:56 UTC
`Same problems as above, working in station environment, as soon as i undocked the client froze and had to reboot.

Started the process again, got to the login screen fine, selected character and froze upon entering eve.

Tried re-install.

Tried eve repair tool.

Still unresponsive.

Processor 2 GHz Intel Core i7
Memory 8 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6490M 256 MB
Software Mac OS X Lion 10.7.5 (11G63b)

this all occuring after todays patch installation.
Robert Parr
Iron Tiger T3 Industries
#18 - 2014-04-28 20:54:41 UTC
CCP Gargant wrote:
EVE Online: Rubicon 1.4 has been published on April 28th, 2014.

This release mainly focuses on a slew of bug fixes and minor tweaks as we approach Fanfest 2014, along with all of the information that will be revealed there!

Click here to read the full patch notes.

Please use this format for reporting any issues in this thread:


  • Description of problem, the more verbal the better
  • Hardware info (Mac model, GPU, CPU, RAM etc.)
  • OS version
  • Step by step guide to what causes the issue
  • Step by step guide to any workaround that has resolved the issue for you



Knock, knock…anybody home??? Are you guys working on this? Some sort of response would be greatly appreciated…at least some kind of "hey this is a known issue" or we're working on it" or something would be nice to at least hear from you…pleaseSad
Thufir Arrakis
Own Memories
Parallaxis Alliance
#19 - 2014-04-28 21:33:03 UTC
Hm, nothing happened during the last 7 hours. The same error message appears when I try to get in:

Unhandled page fault on read access to 0x0000001d at address 0x74c5dd5c.
Do you wish to debug it ?
Thufir Arrakis
Own Memories
Parallaxis Alliance
#20 - 2014-04-28 22:24:42 UTC
Ahem...waiting for Godot... Is anyone working on that problem? Our ships are out in space, unfortunatly.
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