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Community Communications Liaisons (CCL) team is now recruiting!

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MailDeadDrop
Archon Industries
#81 - 2014-02-28 17:16:33 UTC
Completely off-topic, but I haven't got a better place to put this. It's discussing moderation, but not specific instances of it, so I think I'm on the correct side of the bright line (but I've been wrong before...)

I wish there were some feedback from the reports. I never get anything, so it's hard to tell if my time is wasted. Something as simple as an automated "read & acted upon" in the notification flag would do. I even specifically requested feedback in the last report I did; none was forthcoming. So, ISD & CCL folks, what say you?

MDD
ISD LackOfFaith
ISD Community Communications Liaisons
ISD Alliance
#82 - 2014-02-28 17:27:07 UTC
The forums have no system to give feedback on reports, and we have strict instructions on not replying to private communication (see my bio). That leaves us no way to give said feedback short of posting in the thread -- which would be awfully counter-productive and derailing.

I know it sucks and is frustrating to know whether the report not being addressed is simply ISD not being around, your report being ignored, or ISD deciding forum rules are not being broken. Unfortunately there is nothing we can do about it for now.

Maybe post in F&I asking for a report feedback system? Big smile

ISD LackOfFaith

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to Eve Mail or anything other than the forums.
MailDeadDrop
Archon Industries
#83 - 2014-02-28 21:37:35 UTC
ISD LackOfFaith wrote:
we have strict instructions on not replying to private communication
This is the first I've heard of such policy. Is it public somewhere and I've just missed it?
ISD LackOfFaith wrote:
That leaves us no way to give said feedback short of posting in the thread -- which would be awfully counter-productive and derailing.
No argument from me on that point.
ISD LackOfFaith wrote:
I know it sucks and is frustrating to know whether the report not being addressed is simply ISD not being around, your report being ignored, or ISD deciding forum rules are not being broken. Unfortunately there is nothing we can do about it for now.
Hey, at least you didn't suggest I make a petition about it. That process is absurdly difficult compared to clicking the "Report" flag. Honestly, the petition process is enough difficult that I wonder if someone at CCP didn't intentionally design it that way to discourage people from creating petitions.

ISD LackOfFaith wrote:
Maybe post in F&I asking for a report feedback system? Big smile

Oh, you mean the "Place Where Good Ideas Go To Die?" Big smile

MDD
ISD LackOfFaith
ISD Community Communications Liaisons
ISD Alliance
#84 - 2014-03-05 22:08:10 UTC
MailDeadDrop wrote:
ISD LackOfFaith wrote:
we have strict instructions on not replying to private communication
This is the first I've heard of such policy. Is it public somewhere and I've just missed it?

Not all internal policies that ISD need to adhere to are public. That one has been there as long as I've been in CCL.


MailDeadDrop wrote:
Honestly, the petition process is enough difficult that I wonder if someone at CCP didn't intentionally design it that way to discourage people from creating petitions.


No comment.

At least the system is robust enough to address all possible problems you have, even if it's clunky.


MailDeadDrop wrote:
Oh, you mean the "Place Where Good Ideas Go To Die?" Big smile

Bad ideas, too! I really hate that it has that reputation and I'd like to change it, but am not sure how.

ISD LackOfFaith

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to Eve Mail or anything other than the forums.
Rob Kashuken
School of Applied Knowledge
Caldari State
#85 - 2014-03-27 01:10:20 UTC
A quick question, if I may, and this appears to be the thread to do it in:

Whilst there is an interest specified in different language groups (for fairly self-evident reasons), is there any particular emphasis placed on timezones of volunteers, in order to even out the timezone attention that the forums receive?

Asking, as I've sort of noticed that there are times where moderation tends to be quieter, which seems to correspond with lower population times, such as the main Australian TZ, and other times where there are many more on (US / EU peak times).

Thanks in advance,
ISD Ezwal
ISD Community Communications Liaisons
ISD Alliance
#86 - 2014-03-30 18:50:17 UTC  |  Edited by: ISD Ezwal
Rob Kashuken wrote:
A quick question, if I may, and this appears to be the thread to do it in:

Whilst there is an interest specified in different language groups (for fairly self-evident reasons), is there any particular emphasis placed on timezones of volunteers, in order to even out the timezone attention that the forums receive?

Asking, as I've sort of noticed that there are times where moderation tends to be quieter, which seems to correspond with lower population times, such as the main Australian TZ, and other times where there are many more on (US / EU peak times).

Thanks in advance,
We try to keep the team as balanced as possible, which not only means a good spread in EvE play styles and backgrounds, but also in Time zones. As there are more players from the EU and USA time zones, the team also tends to have more members in those time zones.
The reverse is also true, as it also makes it more difficult to get new members from for example the Australian time zone, as the amount of players that might apply is smaller.
Mmmmm, sounds like the perfect opportunity to specifically invite players from -4hr > international dateline < +4hr to apply! Big smile

ISD Ezwal Community Communication Liaisons (CCLs)
Eugene Kerner
TunDraGon
Goonswarm Federation
#87 - 2014-04-10 12:25:39 UTC
The question is, how do we get this thread locked?

TunDraGon is recruiting! "Also, your boobs [:o] "   CCP Eterne, 2012 "When in doubt...make a diȼk joke." Robin Williams - RIP
PotatoOverdose
Handsome Millionaire Playboys
Sedition.
#88 - 2014-04-18 00:04:02 UTC
Out of curiosity, given my posting history and everything else, would I even qualify for an ISD position? Purely hypothetical, of course.
Marsha Mallow
#89 - 2014-04-18 00:21:48 UTC
PotatoOverdose wrote:
Out of curiosity, given my posting history and everything else, would I even qualify for an ISD position? Purely hypothetical, of course.

Instaban that one from the process for laziness, and for making anyone check that posting history. It's not right.

Are we allowed to fight each other for spots (in various games)?

Ripard Teg > For the morons in the room:

Sweets > U can dd my face any day
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#90 - 2014-04-18 03:20:21 UTC
PotatoOverdose wrote:
Out of curiosity, given my posting history and everything else, would I even qualify for an ISD position? Purely hypothetical, of course.

We invite everyone to put an application in. There is nothing stopping you from trying. Big smile

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department
ISD Tyrozan
ISD Community Communications Liaisons
ISD Alliance
#91 - 2014-04-24 03:17:57 UTC
Several folks have applied for CCL and should have received either a request for an interview or notification of acceptance but have not replied.

If you are no longer interested in volunteering then feel free to ignore the email. However, given some of the delays that have occurred, you may want to check your application email location.

Just hated to see someone miss out if they were still interested.

ISD Tyrozan

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

@ISDTyrozan | @ISD_CCL
Maximus Andendare
Stimulus
Rote Kapelle
#92 - 2014-04-24 14:13:48 UTC
ISD Tyrozan wrote:
Several folks have applied for CCL and should have received either a request for an interview or notification of acceptance but have not replied.

If you are no longer interested in volunteering then feel free to ignore the email. However, given some of the delays that have occurred, you may want to check your application email location.

Just hated to see someone miss out if they were still interested.
What if someone applied and/or received a request for an interview about a month ago but haven't heard anything yet? Will you guys contact that applicant with a decision either way?

Enter grid and you're already dead, destined to be reborn and fight another day.

>> Play Eve Online FREE! Join today for exclusive bonuses! <<

ISD Tyrozan
ISD Community Communications Liaisons
ISD Alliance
#93 - 2014-04-24 15:57:38 UTC  |  Edited by: ISD Ezwal
Quote:
What if someone applied and/or received a request for an interview about a month ago but haven't heard anything yet? Will you guys contact that applicant with a decision either way?


The request for an interview email should have contained instructions on how to proceed with the interview and had an email address listed if there was some question concerning the process.

All applicants should receive an email indicating the outcome of their application.

However, for a variety of reasons, or excuses, there have been some delays in a timely response to all applicants. Hopefully, all CCL applicants should have received a reply in the next two weeks. Thereafter, it is planned for a more timely response to such applications. I, personally, and CCL apologize for the delays some of you have experienced.

ISD Tyrozan

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

@ISDTyrozan | @ISD_CCL
Maximus Andendare
Stimulus
Rote Kapelle
#94 - 2014-05-12 18:52:56 UTC
ISD Tyrozan wrote:
Hopefully, all CCL applicants should have received a reply in the next two weeks.
Have these all been sent out, or is it still running a bit late?

Enter grid and you're already dead, destined to be reborn and fight another day.

>> Play Eve Online FREE! Join today for exclusive bonuses! <<

ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#95 - 2014-05-16 17:56:30 UTC
Removed an off topic post.

Also, we are still sending out replies, so be sure to check all your mail slots.

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department
Boom McCondor
Doomheim
#96 - 2014-05-25 21:42:23 UTC
You guys still taking applications?
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#97 - 2014-05-25 21:51:52 UTC
Boom McCondor wrote:
You guys still taking applications?

We are always taking applications.

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department
Boom McCondor
Doomheim
#98 - 2014-05-25 21:59:26 UTC
Excellent, thank you.
45thtiger 0109
Pan-Intergalatic Business Community
#99 - 2014-07-03 02:41:41 UTC
Chribba wrote:
I approve this recruitment post! Smile (is it in the right forum? hehe)

/c


Thats Right Chribba for ISD. His new name would be ISD Chribba LolP

**You Have to take the good with the bad and the bad with the good.

Welcome to EvE OnLiNe**
KIller Wabbit
MEME Thoughts
#100 - 2014-07-09 21:45:37 UTC
Would you mind changing your recruiting requirements to include being helpful every once in a while?

If a thread is being opened on the same topic over and over, perhaps take an extra 30 secs to inform where the topic should be discussed? This is done all the time for release threads, so there appears to be some skill and desire somewhere.

Thanks!