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Client issues (BSOD on quitting Eve and stuff)
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Shin Kudo Udan
Caldari Independent Navy Reserve
Curatores Veritatis Alliance
#1 - 2014-04-14 18:41:19 UTC  |  Edited by: Shin Kudo Udan
[PROBLEM SOLVED!!, see last post]

First of all, my english isn't very good, so sorry for that.

The game gives me BSODs when I log off. Not every time, but specially after a while (ie more than 30 min playing). Sometimes it give me a bsod while i'm actively playing, and a few times I got a blackscreen (and a computer freeze) just after the login, or a BSOD when "alt+tabbing" (I use the windows key for this).

The BSODs doesn't always generate a dump file, in fact, most of the time they just don't, but I have some for you. I'm using WhoCrashed (HOME EDITION) v 4.01 and here are the results:

More common type:

Quote:
On Sat 05/04/2014 04:10:30 p.m. GMT your computer crashed
crash dump file: C:\Windows\Minidump\040514-18782-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xC6483)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF96000186483, 0xFFFFF88005B05070, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Controlador Win32 multiusuario
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


Then this one:

Quote:
On Sat 12/04/2014 08:17:04 p.m. GMT your computer crashed
crash dump file: C:\Windows\Minidump\041214-19156-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6F880)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002C9B5FE, 0xFFFFF88006A47CD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


And this one:

Quote:
On Mon 14/04/2014 04:38:53 p.m. GMT your computer crashed
crash dump file: C:\Windows\Minidump\041414-19375-01.dmp
This was probably caused by the following module: cdd.dll (0xFFFFF9600068DC51)
Bugcheck code: 0x50 (0xFFFFF900C1C7D7A0, 0x0, 0xFFFFF9600068DC51, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\cdd.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Canonical Display Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



I have this problem since November '13, but only since March it becomes a nightmare.


Things I've tried:

Repair client.
Reinstall client.
Lowering graphics options.
Disabling sound.
Reinstall latest GPU drivers (and also try old ones).
Memtest is OK.
HDD seems OK too.
Disable overclock.

My rig:
Windows 7 Ultimate 64bit (no SP1)
Athlon64 X2 4000+
4gb DDR2 800mhz
Ati 4670 512gddr3
160gb Samsung HDD

I need some fresh eyes on this, any ideas?? It's the game or my PC sux?

Thx :)
Nay Stigma
Royal Amarr Institute
Amarr Empire
#2 - 2014-04-14 18:46:51 UTC  |  Edited by: Nay Stigma
This could be 1 of 3 things
PAGE_FAULT_IN_NONPAGED_AREA

Reseat your ram sticks in our computer
Remove any anti-virus programs, Firewalls
Corrupted NTFS volume (HDD) Run check disk on that hard drive, if its over 5 years old i would bet that could be the problem.

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Olive Outamon
Missions Union
#3 - 2014-04-14 22:48:38 UTC
I struggled with BSOD long time ago, changed a lot of stuff, the RAM memory proved to be the guilty one.
Shin Kudo Udan
Caldari Independent Navy Reserve
Curatores Veritatis Alliance
#4 - 2014-04-16 03:12:22 UTC
CHKDSK was OK, the others things didn't work neither. I keep getting those damn "system service exception 0x0000003b" when I quit the game.

I'll play more with the ram modules tomorrow. I have 4 from 2 different vendors (Gskill & Supertalent).

Thx for your time guys.







Shin Kudo Udan
Caldari Independent Navy Reserve
Curatores Veritatis Alliance
#5 - 2014-04-18 17:48:26 UTC
Well, the ram modules are fine, at a hardware level at least, that's my conclusion. It must be something software related :/

I forgot to mention, I often lose the game settings due to these crashes (chat windows layout, quickbar in the market, graphics, overview, etc).

Anyway, I'm tired of this, gotta take a vacation from Eve, I'll try other games to see if the same issues show up.

See ya.
Shin Kudo Udan
Caldari Independent Navy Reserve
Curatores Veritatis Alliance
#6 - 2014-05-24 17:42:15 UTC
Just for the record, problem solved :)

After installing the Service Pack 1, including some extra performance patches, and +100 security updates, the bsod's are gone.

I was avoiding this major update since it came up, because I had bad experiences in the past updating micros**t products. I don't trust them, but well, this time worked like a charm.

Big smile

Thx for the help.