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Weird eve probelm

Author
deathtron
The Scope
Gallente Federation
#1 - 2014-04-11 13:58:42 UTC
About 3 days ago my computer suddenly turned off my USB ports, and despite my mouse light still being on the cursor wouldn't move and my keyboard lights were all off.

I proceeded to buy a new keyboard and mouse (needed new ones anyways). That didn't fix the problem, but I noticed only one usb port worked so I kept alternating between mouse and keyboard trying to find a fix for the ports.

I ended up giving up and I did a clean install, after that I was able to get one additional port to work so now I got 2 ports out of 6 available.

Here comes the fishy thing, both ports work fine with everything but eve, as soon as I log into eve the usb port for the keyboard starts making connect disconnect noises until the keyboard stops functioning. What?

If there is a A+ player and you read this, I need halp.

I think it could be my 600 wat power source starting to give up and runs out of voltage when it has to add more juice to my 4 gig video card.

Or a corrupt driver that its not getting fixed by the chipset update software. Roll

Commissar Kate
Kesukka
#2 - 2014-04-11 15:11:36 UTC
Might have a bad USB controller on the motherboard.

Just out of curiosity what does you USB controller look like on on the device manager?
deathtron
The Scope
Gallente Federation
#3 - 2014-04-11 18:10:52 UTC
thanks for the reply.

here is how my usb controller looks like controler looks
Webvan
All Kill No Skill
#4 - 2014-04-11 21:35:27 UTC
deathtron wrote:
thanks for the reply.

here is how my usb controller looks like controler looks

right-click for properties, it'll tell you if they are working. You can also update drivers, usb, flash bios if firmware out of date, you could try reinstalling usb drivers, check for firmware updates from the mobo manufacturer. Scan for malware which can bust stuff too. If you ever had viruses, sometimes they can cause system havoc, and still be in there even if your antivirus says it's gone. You could try downloading a Live Linux DVD to burn and boot from, see if the USB works from Linux, which would by my first course of action. A+ yes. I don't think low power would effect it too much (depending on the devices you plug in), you would see it more with video card glitches first, sudden reboots or whatnot.

I'm in it for the money

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Commissar Kate
Kesukka
#5 - 2014-04-11 22:06:59 UTC
Oh may sound stupid but sometimes the drivers that come with windows work better then the ones from your hardware vendor. I had terrible trouble with some LAN drivers for a while, they were giving me terrible download speed. The drivers that I downloaded from the actual hardware vendor site was crap and the ones that came with windows worked flawlessly. I would think Intel would have decent drivers but you never know.

And I'm with Webvan on the power supply. Your whole system would shutdown, lockup etc if it was really a power problem.

Also if all else fails you can always get a PCIe USB card if you don't want to replace your motherboard.
Webvan
All Kill No Skill
#6 - 2014-04-11 22:58:04 UTC
deathtron wrote:


Or a corrupt driver that its not getting fixed by the chipset update software. Roll

Does it produce log files? You can manually uninstall the driver then see if it corrects any issues with the update software. Usually drivers should be uninstalled first anyway, but it's usually automated by such update software. Yes generic windows drivers usually work, but then there may be features not included into those drivers. But then USB is pretty generic, it's not like fooling with video drivers and such. Still though, if there is any question with the hardware, I've always kept a linux distro in my tool box. You don't need to install it, it'll run from a dvd and auto-detect your USB. Then keep it around in case your system won't boot one day, for whatever reason, to fix it or recover data before a wipe/reinstall.

I'm in it for the money

Ctrl+Alt+Shift+F12

deathtron
The Scope
Gallente Federation
#7 - 2014-04-11 23:48:39 UTC
Webvan wrote:
deathtron wrote:


Or a corrupt driver that its not getting fixed by the chipset update software. Roll

Does it produce log files? You can manually uninstall the driver then see if it corrects any issues with the update software. Usually drivers should be uninstalled first anyway, but it's usually automated by such update software. Yes generic windows drivers usually work, but then there may be features not included into those drivers. But then USB is pretty generic, it's not like fooling with video drivers and such. Still though, if there is any question with the hardware, I've always kept a linux distro in my tool box. You don't need to install it, it'll run from a dvd and auto-detect your USB. Then keep it around in case your system won't boot one day, for whatever reason, to fix it or recover data before a wipe/reinstall.



I did the software updates, the system says that the devices are functioning properly, despite not even recognizing my connected devices.

Also the problem now is that it only gets all crazy when I load eve online, although it will run normally for a few minutes or longer if I don't type nothing and or avoid using the keyboard commands. once I press even 1 key the system starts making disconnect connect sounds and then the keyboard stops working although the mouse keeps working.
Webvan
All Kill No Skill
#8 - 2014-04-12 00:13:11 UTC
Yeah but you already have malfunctioning ports, so chances are it has nothing directly to do with the EVE client itself. Make sure DirectX is updated too. Here is the thing, sometimes with drivers, things getting screwy, it could be due to other things on the system, such as video drivers or sound settings. It doesn't always show up as a conflict. But still you would want to make sure it's not a hardware problem as mentioned above, since you are missing USB ports. If it is a hardware problem, I'd do as suggested above and pcie in a new USB controller card, they are pretty cheap, then disable the old USB of course. But it's more probable from some driver or setting configuration issue, undetected conflict. I have seen USB's go though.

I'm in it for the money

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Brujo Loco
Brujeria Teologica
#9 - 2014-04-12 01:25:05 UTC  |  Edited by: Brujo Loco
This might be a very very longshot, but I once had a similar issue with USB´s in my own rig and it ended up being a static /shortcircuit issue (humidity in Panama is usually close to 90% and lost some mobos during the rainy reason) and fixed it by first cleanly placing an anti-static barrier between the chassis and the Motherboard (by cutting up some old Motherboard plastic wrappers that are anti-static and removing the Mobo and screwing it back but using the foil in between the screw holes) and then proceeding to clean each port with a small vacuum cleaner after I thoroughly rubbed a regular white eraser inside them to clean any kind of debris/conductive grease , whatever.

As a side note, those white erasers are marvelous for gently cleaning any kind of connectors in your rig, also remember not to BLOW the debris, use quality compressed air or specialty vacuum cleaners.

No more USB problems for me, a long shot, I know.

I don´t know if anyone else asked this, but try removing the USB connectors that plug your chassis/case USB ports to your mobo and only use the ones that come with the MoBo. Your chassis ones might be damaged physically/dirty.

If regular moBo ones at the back work no problem you can separate the issue and then can consider having a bad USB controller.

Inner Sayings of BrujoLoco: http://eve-files.com/sig/brujoloco

deathtron
The Scope
Gallente Federation
#10 - 2014-04-12 02:28:02 UTC
Webvan wrote:
Yeah but you already have malfunctioning ports, so chances are it has nothing directly to do with the EVE client itself. Make sure DirectX is updated too. Here is the thing, sometimes with drivers, things getting screwy, it could be due to other things on the system, such as video drivers or sound settings. It doesn't always show up as a conflict. But still you would want to make sure it's not a hardware problem as mentioned above, since you are missing USB ports. If it is a hardware problem, I'd do as suggested above and pcie in a new USB controller card, they are pretty cheap, then disable the old USB of course. But it's more probable from some driver or setting configuration issue, undetected conflict. I have seen USB's go though.



thanks foe the help, ill be getting a usb card to install on my mobo, that or ill buy a new one.

Webvan
All Kill No Skill
#11 - 2014-04-12 03:16:51 UTC  |  Edited by: Webvan
deathtron wrote:
thanks foe the help, ill be getting a usb card to install on my mobo, that or ill buy a new one.

Why, did you find it was broken? Replacement is last option, until all else fails. If you booted off linux, and it didn't find all your usb ports, then time to take a physical look at the connections etc. Sometimes it can be cables, such as my college instructor did to me on finals lol. But you want to know if it's physical or software problems, as software problems could-could effect a replacement.

I'm in it for the money

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