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Crucible Mac Crash Thread

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Rose Hips
Zero Dot Zero
#1 - 2011-11-30 05:56:30 UTC
Twice in two hours.

Once no warning.
Second after pressing escape while in warp.

Forum signature removed by Empress Jamyl as instructed by the Jove

Bow down before the one you serve; you're going to get what you deserve

Max Singularity is the way, the light, the Harbinger of Faith and true hope for New Eden!
CCP Konflikt
Doomheim
#2 - 2011-11-30 16:54:35 UTC
Please open /Users/Account Name/Library/Application\ Support/Eve Online/p_drive/

Attach "Win32 CrashReport" and "Win32_minidump.dmp" to a bug report and call it "For Konflikt : Mac Crash" or similar and I will endavour get this fixed as fast as i can :)

CCP Konflikt Quality Assurance Engineer Team Trilambda
Aavahelukka
Sebiestor Tribe
Minmatar Republic
#3 - 2011-11-30 18:59:43 UTC
Cant find those files at ../p_drive/

What happens to me is that EVE Client just Freezes (=no crash report generated?). Graphics freezes, music sticks like a broken CD, takes no input whatsoever, not even the window-buttons. And it needs be closed using 'Force Quit'. Happens so often cannot really play at all.

Otherwise the new features are real cool and cannot wait to rock again!
Josufas
Perkone
Caldari State
#4 - 2011-11-30 20:15:19 UTC
Hi

Dont sem to have that folder or files, i did however run a command Line from terminal that generated a log file, it have been attached to the petition
Alisdair Tsero
State War Academy
Caldari State
#5 - 2011-12-01 00:13:54 UTC
Aavahelukka wrote:


What happens to me is that EVE Client just Freezes (=no crash report generated?). Graphics freezes, music sticks like a broken CD, takes no input whatsoever, not even the window-buttons. And it needs be closed using 'Force Quit'. Happens so often cannot really play at all.


Same symptoms. How to help in investigating this problem?
Dr Evil Reborn
The Scope
Gallente Federation
#6 - 2011-12-01 01:03:20 UTC
The game crashes to desktop every time I dock or undock and in many other occasions when i click an item. During a two hour session this morning I had six crashes.

Bug report filed but no response.

1 year old Mac Pro. Never had problem before Crucible.
Jon Helriz
The Scope
Gallente Federation
#7 - 2011-12-01 01:24:43 UTC
Same here, mine crashes whenever I dock at a station. I am doing some missions so I am constantly in and out, therefore this is creating a headache.

Here is the error message.

"Unhandled page fault on read access to 0xff000000 at address 0xff000000."
"Do you wish to debug it?"
"Yes" "No"

I've hit no and it quits the game, i've also hit yes and it brings me back into the game to a black screen with just the game cursor.

I have a iMac 12.1, Intel Core i5, 4 cores, 2.5 Ghz with 4 GB memory DDR3, AMD Radeon HD 6750M>

The game worked perfectly fine on Incarna, but now with Crucible it is not. Please help.
Jon Helriz
The Scope
Gallente Federation
#8 - 2011-12-01 02:18:35 UTC
CCP Konflikt wrote:
Please open /Users/Account Name/Library/Application\ Support/Eve Online/p_drive/

Attach "Win32 CrashReport" and "Win32_minidump.dmp" to a bug report and call it "For Konflikt : Mac Crash" or similar and I will endavour get this fixed as fast as i can :)



I've submitted my bug report titled "For Konflikt :Mac Crash" I had to submit two since you are only allowed one attachment per bug report, and I did not know how to contact a bug hunter.

For those of you who cant find it just go to Library/Application Support/Eve Online/p_drive

And the two files will be at the bottom.
Invisusira
Escalated.
OnlyFleets.
#9 - 2011-12-01 04:38:06 UTC
Aavahelukka wrote:
Cant find those files at ../p_drive/

What happens to me is that EVE Client just Freezes (=no crash report generated?). Graphics freezes, music sticks like a broken CD, takes no input whatsoever, not even the window-buttons. And it needs be closed using 'Force Quit'. Happens so often cannot really play at all.

Ditto to everything here. Really annoying.

EVE Music
Invisusira
Escalated.
OnlyFleets.
#10 - 2011-12-01 04:51:23 UTC  |  Edited by: Invisusira
...twice in 15 minutes just now. 2.66 GHz Intel Core 2 Duo Imac, OS 10.8.6, 4 GB RAM. No crash reports in the p_drive directory or anywhere else.

EVE Music
Bongo0
The Northerners
Pandemic Horde
#11 - 2011-12-01 09:26:03 UTC
Same here
Mac book pro. Crashed by the screen freezing requiring me to force quit. Re logged in. Undocked and immediately froze in exactly the same way. Could not even tab out to be able to force quit so had to hold the power button down to force the machine to switch off. And that can be good for it.

Completely unplayable. My 3 month subscription has just been taken so I can even unsub till this rubbish is sorted out. What a waist of money. Paying for a game I can no longer play.

Please sort this issue ASAP

Thanks
CCP Konflikt
Doomheim
#12 - 2011-12-01 10:23:50 UTC  |  Edited by: CCP Konflikt
Please can any of you describe the circumstances when the client crashes? Your assistance will mean that i am able to give the most detail to our programmers to fix this.

Are you undocking or docking?
Do you have CQ enabled or ship spinning?
Is there heavy graphical load?
What are your graphics settings?
Are you all using ATi Macs?
What is your OSX version?

I apologize for the difficulties this issue causes and I really do want to get this resolved.

CCP Konflikt Quality Assurance Engineer Team Trilambda
Adrenalinemax
Lap Dancers
Brothers of Tangra
#13 - 2011-12-01 11:14:38 UTC
CCP Konflikt wrote:
Please can any of you describe the circumstances when the client crashes? Your assistance will mean that i am able to give the most detail to our programmers to fix this.

Are you undocking or docking? I was not
Do you have CQ enabled or ship spinning? Ship Spinning, CQ is the devil
Is there heavy graphical load? Not really, been getting 110fps or greater normally
What are your graphics settings? Pretty much all on low or disabled
Are you all using ATi Macs? Hell Yes (5770, 4870, 3870, but this time the client was on a monitor fed by the 5770)
What is your OSX version? 10.7.2, MacPro, 16GB ram

I apologize for the difficulties this issue causes and I really do want to get this resolved.


I had been rock solid until last night, crashed 3 times in 20 minutes. One time i was right clicking on a ship in my hangar...froze with right click menu open. One time I was opening asset window, the last time i can't remember exactly what did it, but I was docked, had been docked for a while and was just clicking and doing normal "Housekeeping" stuff.

The files you wanted are there, but they are from Feb 17, 2011 when I was doing other testing, I doubt anything was written these times as it just went "POOF" froze. It didn't crash the computer, but I did have to force quit and restart the client. EvE voice was enabled and I had been using EvE Voice a lot lately, but it has been working awesome.
Freya Chang
Flare And Neutron Equities
#14 - 2011-12-01 11:39:04 UTC  |  Edited by: Freya Chang
Not to detract from my general love for this expansion, but yeah, three crashes here, too. Client just hangs, requiring Force Quit.

Had two properly isolated clients, freshly cleared caches, running on the same machine, on two screens. One toon auto piloting from Hedion to Reisen and the other going in the opposite direction. When each toon crossed over the Niarja/Kaaputenen (regional?) gate that client froze solid. Once restarted, the toon was in the right system and things continued without a hitch.

Transiting the same systems on manual resulted in NO crash.

Noticed a similar issue yesterday travelling from Ney to Reisen. Not sure where, but pretty sure it was another regional gate on the safest route and I was using the autopilot again.

--
iMac // 3.1 GHz Core i5 // 8 GB // Radeon HD 6970M 1024 MB // OS X 10.7.2
Freya Chang
Flare And Neutron Equities
#15 - 2011-12-01 11:47:22 UTC  |  Edited by: Freya Chang
One more for the hit list, folks:

Shortly before this morning's shutdown, not able to rotate around ship in hangar view. All other UI elements still working ok. Undocked and redocked ok. Same thing happened.
Freya Chang
Flare And Neutron Equities
#16 - 2011-12-01 11:57:27 UTC
... and another :)

I can only store 10 bookmarks in my cargo hold. I can only move 5 at a time. Why and why?

This seems like an arbitrary and pointless limitation. I realise the Corporate Bookmark feature exists but I need to share that information with a neutral alt.

Dragging & dropping bookmarks into the Corporate category is impossible unless the Corporate Bookmark folder is visible to receive the drop event. When dragging & dropping items from one part of a hierarchical list to another, can I suggest that you "spring load" the top and bottom boundaries so that the list scrolls when the items are dragged over a boundary?

Could someone post a link to somewhere that explains, in detail, the changes to bookmarks (in case I'm missing something).

Thanks :)
CCP Konflikt
Doomheim
#17 - 2011-12-01 11:59:48 UTC
Crash dumps are the cornerstone of how crashes are resolved, without them it's simply not possible to fix the issue, luckily our new crashes tool helps a little but in some cases we need to see the crashes you are experiencing and are most important to you.

For the people who can't find the crash dump normally in the root of the P_Drive, please can you try a simple step to see if there are any dumps created.

1) Open Terminal from Spotlight
2) type "cd ~/Library/Application\ Support/EVE\ Online/p_drive/
3) next type "ls -R | grep .dmp"

If there are any dump files listed after step 3, take a look here too:
~/Library/Application\ Support/EVE\ Online/p_drive/Local\ Settings/Application\ Data/CCP/Eve

Again if you find a crash dump after crashing on TQ, ever, make a bug report call it "For Konflikt : Mac Crash" and I will do my best to crush all mac bugs, especially crashes :)

CCP Konflikt Quality Assurance Engineer Team Trilambda
Adrenalinemax
Lap Dancers
Brothers of Tangra
#18 - 2011-12-01 12:03:37 UTC
Copying 5 bookmarks at a time has been around since forever, dunno about 10 in your hold though

I do know mint chip was lamenting that CCP has cut off total number of bookmarks at 13,000. Don't friggin ask how she knows, she is a bit.... well..... yeah......, but I guess that is another limit that wasn't there before.
Adrenalinemax
Lap Dancers
Brothers of Tangra
#19 - 2011-12-01 12:07:47 UTC
CCP Konflikt wrote:
Crash dumps are the cornerstone of how crashes are resolved, without them it's simply not possible to fix the issue, luckily our new crashes tool helps a little but in some cases we need to see the crashes you are experiencing and are most important to you.

For the people who can't find the crash dump normally in the root of the P_Drive, please can you try a simple step to see if there are any dumps created.

1) Open Terminal from Spotlight
2) type "cd ~/Library/Application\ Support/EVE\ Online/p_drive/
3) next type "ls -R | grep .dmp"

If there are any dump files listed after step 3, take a look here too:
~/Library/Application\ Support/EVE\ Online/p_drive/Local\ Settings/Application\ Data/CCP/Eve

Again if you find a crash dump after crashing on TQ, ever, make a bug report call it "For Konflikt : Mac Crash" and I will do my best to crush all mac bugs, especially crashes :)



I understand where crash dumps are, but the way the client is freezing, doesn't write anything to that file. It just goes "Poof"

I know that doesn't help you, but it also doesn't help us :)

I also know how to run the client with logging turn on, but i haven't run the game in that manner in a while (Feb 17 to be exact.) I will try and run it like that from now on to hopefully get something for you.

BTW: Do you know how to run multiples from the cider trace log instructions? I typically run up to 10 clients and can never get anything more than 1 to open using cider trace log thing. Or is that not really an option anymore with the built in logging?
Invisusira
Escalated.
OnlyFleets.
#20 - 2011-12-01 13:40:02 UTC  |  Edited by: Invisusira
CCP Konflikt wrote:
Please can any of you describe the circumstances when the client crashes? Your assistance will mean that i am able to give the most detail to our programmers to fix this.

1 Are you undocking or docking?
2 Do you have CQ enabled or ship spinning?
3 Is there heavy graphical load?
4 What are your graphics settings?
5 Are you all using ATi Macs?
6 What is your OSX version?

I apologize for the difficulties this issue causes and I really do want to get this resolved.

Searched everywhere you said (and the rest of the computer), couldn't find any crash logs.

So far, every time I've crashed:

1: I have been docked, not doing anything (and not docking or undocking). Typically alt-tabbed or looking at market stuff. I *THINK* I may have been undocking and in space one of the times, but I don't remember for sure.
2: Ship spinning.
3: No.
4: meowx.com/EVE%20OnlineScreenSnapz002.jpg I have typically been in windowed mode.
5: ATI Mac here.
6: 10.6.8.

Thanks!

edit: happened to me again, just now. Docked in Jita, alt-tabbed reading the forums and not doing anything in-game as described above. Something else odd; EVE doesn't always show up in the force-quit menu. Sometimes I have to cancel and apple-option-escape a second time for it to show up.
meowx.com/Google%20ChromeScreenSnapz001.jpg

edit: and again. I was logged in for literally 20 seconds before it crashed.

EVE Music
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