These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
123Next pageLast page
 

Windows disappearing randomly

First post First post
Author
Previous Topic Next Topic
Nursultan
Pyrotechnics Inc.
#1 - 2011-11-30 09:46:16 UTC
I'm playing on a ThinkPad T400 laptop and after the Crucible patch my windows (chats, overview, scanner, drones, everything) have started disappearing randomly, often after alt0tabbing and session change, sometimes out of the blue. Also, sometimes they just become blurred and messed up. Already lost a ship to this bug.
Ariel Paradise
Dark sun Incorporated
#2 - 2011-11-30 10:48:51 UTC
also happans to me, but only when i play with 2 clients, playing with one seems ok.
none770
Therapy.
Brave Collective
#3 - 2011-11-30 13:32:49 UTC
confirming same here... screen goes black and looses windows and you have to alt tab a few times to fix it. also seems to happen if your alt tabbing while jumping gates... alot... not sure what is causing it
NEPWarArrow
NORTHEAST PUNX
True Reign
#4 - 2011-11-30 14:40:39 UTC  |  Edited by: NEPWarArrow
Same here everything disappearing but it only does it when I'm running more then one client.



CPU: AMD ATHLON II [tm] X 4
GPU: NVIDIA G-FORCE 9600 GT
RAM: 4B
OP: XP HOME SP3

NEP
Demolishar
United Aggression
#5 - 2011-11-30 15:14:59 UTC  |  Edited by: Demolishar
Same, EVE is not playable in this state.

When I reported this on SISI, CCP seemed to think it was a bug on my end. So let's all report our system specs here.

CPU: Intel Q6600
GPU: Geforce GTX260
RAM: 4GB
OS: Windows XP SP3

I'll even post some screenshots. The only edits are the red boxes. Two are from SISI, one is from TQ, but the bug and the build is identical on both servers.

http://i.imgur.com/022qV.jpg

http://i.imgur.com/Rl2DZ.jpg

http://i.imgur.com/hXPQG.jpg
CCP Paradox
#6 - 2011-11-30 15:22:02 UTC
Researching into this. I am trying to figure out what is going on here, but am requesting backup.
Please, keep posting information. What you were doing at the time, what you had for breakfast. Seriously, anything small about your computer setup, let's see if we can find something that all of you have in common.

Will be monitoring this closely.
(Oh and you don't have to go into detail on the breakfast. If you don't want to.)

CCP Paradox | EVE QA | Team Phenomenon

Space Magician
Mara Ziyal
Royal Amarr Institute
Amarr Empire
#7 - 2011-11-30 15:22:46 UTC
Same happens for me especially when i alt tab between Eve client or Eve and desktop, all windows disappear or get corrupted. It also happens randomly from time to time.

CPU: Athlon 64 X2
GPU: Radeon 5670
RAM: 4GB
OS: Windows XP SP3
CCP Paradox
#8 - 2011-11-30 15:23:56 UTC
Also, another thing. Can you guys try resetting the cache files? In the Escape menu -> Reset Settings -> Clear all cache files
If it still persists, just keep posting here so I can continue to debug it.

CCP Paradox | EVE QA | Team Phenomenon

Space Magician
CCP Paradox
#9 - 2011-11-30 15:24:50 UTC
So far I see two specs for Windows XP. Anyone has a different OS?

CCP Paradox | EVE QA | Team Phenomenon

Space Magician
Vyktor Abyss
Abyss Research
#10 - 2011-11-30 15:33:27 UTC
Another XP machine here, and I was alt tabbing between full screen Eve on lowest graphic setting eve on a Nvidia 5900 18" TFT 1280 x 1040 resolution screen to youtube during undock black screen...

If you really must know I was restarting a Simple Minds "She's a River" video Blink

Upon alt tabbing back I was undocked but when I right clicked attempting to warp to a bookmark all of my windows vanished and I was left with the cinema-style uninterrupted view. I could hear the options as I moved my mouse around though but decided it was best to redock which i had to do with mouse-over rosette in the end.

Great song though so it was worth it. Big smile
CCP Paradox
#11 - 2011-11-30 15:37:30 UTC
Thanks Vyktor. At least I have something of a hunch to go on, will check out the XP computers in our test lab. Will also try the full-screen alt tab, as I usually have them in windows as I run a few together. Let's see what happens...

CCP Paradox | EVE QA | Team Phenomenon

Space Magician
Demolishar
United Aggression
#12 - 2011-11-30 15:38:07 UTC
Clearing cache didn't work.
CCP Paradox
#13 - 2011-11-30 15:40:10 UTC
Thanks for that Demolishar, all good information.

CCP Paradox | EVE QA | Team Phenomenon

Space Magician
Mara Ziyal
Royal Amarr Institute
Amarr Empire
#14 - 2011-11-30 15:40:52 UTC  |  Edited by: Mara Ziyal
I can second that, clearing cache didnt work. Thought it helped at first but after docking the UI was gone again totally.

Edit: This it how it looks when i try to bring back the UI windows with pressing "tab"

http://img35.imageshack.us/img35/5826/20111130153925.jpg
Mara Ziyal
Royal Amarr Institute
Amarr Empire
#15 - 2011-11-30 16:01:47 UTC
Ok maybe im after something here. Right now on one of my clients the whole UI disappears half a second after the cursor changes from the crosshair to the classic windows one with the small white triangle. Like for example i move the curser over the undock link and my screen goes blank.
Sounds weird but it like that right now.
CCP Paradox
#16 - 2011-11-30 16:04:28 UTC
Thanks! All that information is good. Could you supply me with your Catalyst version and Driver version? And have you got the latest version? (While we're at it)

CCP Paradox | EVE QA | Team Phenomenon

Space Magician
Mara Ziyal
Royal Amarr Institute
Amarr Empire
#17 - 2011-11-30 16:13:09 UTC
Im using Catalyst Version 11.6 so not exactly the lastest version. Ill give it a try to update but im not expecting too much. Eve is collecting more and more XP related visual problems since allmost a year ago and none was fixed by a driver update (like the flickering on startup, pyschedelic colors on alt tab and so on). All the help i got when reporting those problems was that i was told to use windowed mode...
Six Alpha
section 61
#18 - 2011-11-30 16:28:05 UTC
I'm having the same issues as discussed above.
So far I have cleared the cache files several times and updated Nvidia drivers from 280.xx to 285.58 with no success.
I've also tried different graphics settings, but the UI still disappears from time to time. Before todays downtime I was mostly able to successfully bring back the UI using the CTRL+ALT+ENTER hard refresh. Now (after dt) this doesn't seem to work anymore. Voodoooo!!!

WinXP 32bit
Intel Core2quad
Nvidia 9800GT
Sassums
Dark Venture Corporation
Kitchen Sinkhole
#19 - 2011-11-30 16:28:08 UTC
I have been having the same issue, however it started before Crucible.

I am using an XP Machine as well.

Can't really pinpoint what causes it, but I could be in the middle of an email, and move my cursor, and have all the windows on the screen disappear and it just go to a blank image of space. I am able to click on all the functions within the game though, such as hitting escape makes the screen dim, so I know the window opens.

Clicking on random things is like playing minesweeper!

I was told to clear my cache but I have not done it yet as I wasn't happy it'd delete my overview settings.

I had submitted a ticket about this as well if thats something that would help your investigations.
Demolishar
United Aggression
#20 - 2011-11-30 16:44:33 UTC
I'm getting an issue now on TQ that wasn't on SISI, I don't know if it's related to this one. The entire UI disappears completely and framerate drops to about 3 or 4 FPS. Every frame, the screen flickers. Anyone else getting this variation?
123Next pageLast page