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Issues, Workarounds & Localization

 
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Fix bug reports

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Neutrino Sunset
Sebiestor Tribe
Minmatar Republic
#21 - 2014-02-10 15:07:44 UTC
I agree this needs fixing asap.

Wasn't it when Eve Gate was released that this was broken, what was that 4 years ago now.

Basic stuff being broken for such ridiculously long periods of time has left CCP with the reputation of having a product with fabulous potential, but atrocious execution.
Oiras Isimazu
State War Academy
Caldari State
#22 - 2014-03-18 15:25:37 UTC
Plus we're not allowed to mention this on the forums (on this forum that is).

That means that it has to be treated on another communication system for the communication part.


Obviously, it is to avoid further problems which could occur and improve the efficiency level of problem-solving...
James Amril-Kesh
Viziam
Amarr Empire
#23 - 2014-03-18 17:44:45 UTC
Neutrino Sunset wrote:
Wasn't it when Eve Gate was released that this was broken

No.

Enjoying the rain today? ;)
James Amril-Kesh
Viziam
Amarr Empire
#24 - 2014-05-25 19:22:48 UTC
Has there been any progress on this, CCP?
This is completely ridiculous. If you actually care about quality control at all you'd let people view the status of their bugs and be able to provide more information later if needed.
You could do this with the old system. You can't do this with the new system.

Enjoying the rain today? ;)
James Amril-Kesh
Viziam
Amarr Empire
#25 - 2014-05-26 22:12:35 UTC
Do comment. Thanks.

Enjoying the rain today? ;)
Melana Emmagan
Holloway Heavy Industries
#26 - 2014-05-27 16:09:14 UTC  |  Edited by: Melana Emmagan
I'm rather dissatisfied with the current bug report system as well. We need to get more feedback. At the very least, give us some form of confirmation (preferably email, or open ticket in the bug report system) if the report has been received, as well as the ability to update reports with more information if we get it. The ability for the devs to ask for further feedback from the players in case there are any unclear points, would be nice and important too.
James Amril-Kesh
Viziam
Amarr Empire
#27 - 2014-05-28 19:50:16 UTC
Yep, at the very least we need confirmation that the bug report was successfully received. The fact that we don't even get this is a little unnerving.

Enjoying the rain today? ;)
Noriko Mai
#28 - 2014-06-05 14:48:32 UTC
Still no info????

"Meh.." - Albert Einstein
James Amril-Kesh
Viziam
Amarr Empire
#29 - 2014-06-05 15:30:07 UTC
James Amril-Kesh wrote:
You know how you're supposed to bug report as soon as you encounter a bug, so logs are most pertinent etc. and it's easiest for CCP to figure out repro steps?

Yeah, people don't do that because the client locks up for upwards of a minute while it's collecting the **** it needs to BR. Most of the time this is why I don't even bother, because it's a ******* horrible interface and design. I suppose I could just BR through the webpage instead of the in-game tool, but then you wouldn't have logs.

As it turns out you can save bug reports in progress and submit them later. I don't remember what I thought the save and load buttons were for but I should have just tried them to find out.

The other stuff still needs addressing though.

Enjoying the rain today? ;)
Ransu Asanari
Perkone
Caldari State
#30 - 2014-06-06 08:48:24 UTC
From submitting a bunch of bugs after the Kronos release, I really feel this is needed. In truth, the lack of the ability to edit bugreports is causing you MORE work.

I ran a bugreport in game for an issue, then it reoccurred and I managed to capture it with LogServer and dump file captures. Rather than being able to add this data to the existing bug report, I had to submit a new one through the website- which means you now have multiple bugreports in your system with information spread out, that you now have to merge/close.

In addition, there's no way to have a discussion about a bugreport if a developer needs more information, or to communicate to get updates. I've had to open GM tickets and waste their time to try to get updates/traction, or provide more information. The only alternative is to post a thread on this subforum, which you can't always give enough detail from logs/crash dumps if you don't want to make all the information public.
James Amril-Kesh
Viziam
Amarr Empire
#31 - 2014-06-20 01:26:27 UTC
Bump

Enjoying the rain today? ;)
James Amril-Kesh
Viziam
Amarr Empire
#32 - 2014-06-29 00:00:58 UTC
And bump.

Enjoying the rain today? ;)
Jerry Manock
Fortune Green
#33 - 2014-07-03 06:49:58 UTC
CCP can you please start delivering on your promises? This has taken far too long.

Previous wormhole sales: 1, 2, 3
James Amril-Kesh
Viziam
Amarr Empire
#34 - 2014-07-06 04:15:49 UTC
HEY. GUESS WHAT.




























































BUMP.

Enjoying the rain today? ;)
James Amril-Kesh
Viziam
Amarr Empire
#35 - 2014-07-07 22:32:25 UTC  |  Edited by: James Amril-Kesh
Not filing any more bug reports after this last one I'm writing until you fix this bullshit.

And owing to this I'll be reposting my bug report in this forum.

Enjoying the rain today? ;)
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