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Issues, Workarounds & Localization

 
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Socket Closed

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Ynot Eyob
Nisroc Angels
The Obsidian Front - Reborn
#401 - 2014-03-05 20:49:20 UTC
After Rubicon and as part of a larger alliance, we see 15-20 people every night get socket close problems, people who never had this issue before.

Those who have made a support ticket all get the same answer..

It has to be your network, nothing to see in the log files.

Lets just say 15 people out of 725 people and mabe out of 250 active a day thats still 6% which in my line of work is ALOT with the same issue and all after Rubicon.

I have people in my own corporaton who have given up playing after rubicon, people who have been playing the past 3-5 years. And its not because they dont want to, but they are having issues every night.

Nisroc - Angel of Freedom Nisroc is known as "The Great Eagle".
Ezikiel Fehrnah
Sunset Phoenix Alliance
#402 - 2014-03-05 21:08:04 UTC
Been having the same issues. This is what I've found so far:

Socket close happens for me at about 80 seconds after character select.
Using CCP's OWN Log Server, I get the following:

42059 2014.03.05 20:47:14:356 I haven't got a clue where ship should run, although I could guess any of these: ['LSC', 'tutorialSvc', 'bookmark', 'bulkMgr', 'sovMgr', 'corpBookmarkMgr', 'charUnboundMgr', 'voiceMgr', 'clientStatsMgr', 'charMgr', 'config']
42060 2014.03.05 20:47:14:357 Write: Packet::CallReq (Address::Client(clientID="0",callID="117",service="None"),Address::Any(service="ship",callID="None"),248 bytes,(1, 'MachoResolveObject', ((60004093, 15), 0), {'machoVersion': 1}),{}, None)
42061 2014.03.05 20:47:33:321 Closing connection to 87.237.38.200:26000: {'reasonCode': None, 'reason': u'The socket was closed', 'exception': error(10054, 'An existing connection was forcibly closed by the remote host'), 'reasonArgs': {}}

And couple that with Wireshark's output: http://i61.tinypic.com/91hvzn.png, it would appear to show that the connection is closed from CCP's end. For whatever reason.

I must admit, it's getting somewhat annoying, being disconnected at random in space. Hopefully they'll actually make a fix that works this time...
Jean-Jacques Gaterau
Excognative Ignorance
#403 - 2014-03-05 22:49:38 UTC
I'm new to the game, and have never once been able to log-in normally because of this issue.

In my case, I can say that it is to some extent my ISP, as when I trace the route to Eve's IP it runs through a particular ISP hub in Atlanta at which there is a fair amount of packet loss. After that, it reroutes to a different path and everything is fine.

I can also say that it is to some extent CCP's fault, in my opinion, since literally any other game on the planet will let me stay connected long enough for that re-route to happen and then all runs fine. Only this one has such strict packet loss rules in place that connecting is completely impossible.

I've gotten around it by using a VPN to connect (a solution I found searching these forums {fora?}). That ignores my ISP's pathing altogether and allows me to play. And I've really enjoyed the game thus far. But it leads to a whole new prob: Corps see you using a VPN, assume you are a spy, and refuse you. I don't know how long said enjoyment will last stuck as a solo player, but it seems reasonable to assume it will be shorter than it would have been otherwise.
General Guardian
Perkone
Caldari State
#404 - 2014-03-06 12:06:55 UTC
Hey guys, just a quick bit if Info that might explain the connection issues for some people...


I have discovered there is Planned Maintenance being performed on an international Fibre link between London and San Jose which should be completed on the 10th of March. This may affect any users connecting to London via that route.

GG
Zenobia Jules
Sisters of Yggdrasil
#405 - 2014-03-06 12:27:54 UTC  |  Edited by: Zenobia Jules
Last couple of days when everyone had this issue I was spared. Since Yesterday I got socket closed issues, since today I cant even log in anymore. Right when I choose my character, game kicks me and says socket closed.
Its not my Internet connection, since this happened to me in 3 different locations / networks.

There are talks of DDoS attacks https://twitter.com/EVE_status though I actually would like to see hat confirmed in the OFFICIAL FORUMS.
Iaman Enchanter
Motiveless Malignity
Deepwater Hooligans
#406 - 2014-03-06 14:31:09 UTC
After this mornings patch a bunch of us are back to having double socket errors, im unable to log onto the eve forums from my pc again so having to post from phone.
Irene Kennedy
#407 - 2014-03-06 14:51:15 UTC  |  Edited by: Irene Kennedy
well, had this problem all last weekend and couldn't play at all.

Monday('s patch) - Wednesday it seemed to be fixed, until i logged in this morning and I'm having the SAME EXACT PROBLEM (again).

And with the weekend almost here, is it going to stay broken until next Monday again?

Already lost 3 days of PAID game time this month..
Count Adhemar
Subsidy H.R.S.
Xagenic Freymvork
#408 - 2014-03-06 15:20:50 UTC
i too am having the same issue. socket closed after i choose my character. it was fixed for a few days, then came back again this morning (from my perspective).
Eisen Sonne
Perkone
Caldari State
#409 - 2014-03-06 15:26:30 UTC
Cheers,

Still having connection issues logging in with the Socket Closed message. This is the only game and online service I have problems accessing. This has been going on for multiple days. There does not appear to be any specific time during the day when it works or does not work, leaving it as completely random if I can access the game or not.
Beness
Vojtech Fekete
#410 - 2014-03-06 15:55:17 UTC
+1 on the Socket Closed messages.

Updated client this morning, and this is the first I've run into it as a blocker. I make it past character selection, the sidebar loads (along with the New Mail notification), but that's it before the double popup of "Connection Lost, The socket was closed" messages.

Interesting things to note:

Before attempting a client repair, I wasn't getting the sidebar, just the double popup.
The "Connection Lost" popups go on top of each other (mostly). The one on top has options "Restart/Quit". The one hidden has option "OK" only.

Hope this helps, and gets resolved.

Deka Soong
Lurkers Of The Shadow
#411 - 2014-03-06 16:15:12 UTC
This occurred all last weekend for me as wel was fixed monday now down again. What the hell ccp. Already cost me 24 hours of game time this month. All other mmos work completely fine.

I get to character selection screen fine. When it starts to load station environment I get socket closed message twice. I can't even log into the website so I have to do this via my phone. A traceroute on my mac times out when it gets near your servers.

Also launcher gives error 101. Not sure what means but fix your ****. I don't care if you have to take the servers down mid day. The community I help run couldn't run incursions all day due to lag and constant dcs yesterday.
EightiethRaptor
Sector.8
#412 - 2014-03-06 16:18:16 UTC  |  Edited by: EightiethRaptor
how many patches does this make? and still havent been able to play since i rejoined (not only that but i have a plex waiting for me that i cant claim), my skills are about to run out and so is my patience. dont make me quit eve ccp, i just want to fly internet spaceships.
G's Biatch
Four Brothers United
#413 - 2014-03-06 16:21:54 UTC
Same here was unable to login all weekend Mondays patch 3/3/14 fixed the issue and after today's patch I am once again unable to login.
Lugor
UK Corp
Goonswarm Federation
#414 - 2014-03-06 16:25:00 UTC
So, this problem has happened to me before. Some GM gave a rubbish answer that its not them.


So again the problem arises and loads more ppl are affected, across the Globe with different ISPs and a GM has the nerve to say its our ISPs and not them.

Having problems staying connected and connecting in the first place.

Can have we have a Dev who is actually paid and knows what he/she is talkin bout come back to us please? (with something other than the usual rubbish 'its not us')
EightiethRaptor
Sector.8
#415 - 2014-03-06 16:48:50 UTC
when i left eve for a quick break 2 months ago i remember seeing like 50-60k people online at peak times, now the most i see is like 30-40, what happened in those 2 months? lol
Night9
Temple of Tuvan Orth
Guardians of Tranquility
#416 - 2014-03-06 23:07:59 UTC
+1 Closed Sockets

either when trying to log on or during normal gameplay

POLAND
Beness
Vojtech Fekete
#417 - 2014-03-07 01:50:16 UTC
Well, it resolved for me with no action taken. Didn't do network inspection, like some other posters, and it was only affecting me right after log-in. Otherwise solid.
Bezdar22
Destructive Influence
Northern Coalition.
#418 - 2014-03-07 02:42:51 UTC
unable to log in .. "the socket was closed" shows after selecting ur character ... coudnt log in since yesterday after dt so abt 12 hours now... any one knw how to solve this problem? or is there any solution?
Bezdar22
Destructive Influence
Northern Coalition.
#419 - 2014-03-07 04:09:34 UTC
still waiting for a solution ... cant log in game {15 hours} .. no response from ccp either
EightiethRaptor
Sector.8
#420 - 2014-03-07 04:15:52 UTC  |  Edited by: EightiethRaptor
ive been having the issue for almost 4 days now, i managed to get in earlier today and quickly changed my skill queue before getting kicked out again, been messaging with support like crazy

edit: i moved my router to a different location in my house and it fixed it? dafuq, oh well now i can fly again <3