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Seriously Comcast?
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NeoShocker
The Dark Space Initiative
Scary Wormhole People
#1 - 2014-03-04 05:16:48 UTC  |  Edited by: NeoShocker
Just... Want to rant ...

I was under residentual plan, the best plan there was, forgot what it was because my brother was in charge of it. Then we talked about going to business plan because it is like, $40 more. Faster net, dedicated pipeline, and "supposedly" unlimited bandwidth. So we were like, "Ok, lets get it!"

A little over month later, today...

Here I was, pewpew'ing in Eve-Online, in the start of a small fight, was in a Falcon class ship.

Then my brother comes in to tell me that we're cancelling Business plan. I said "Alright, no problem, why?" He said "Comcast wants to charge us $200 for cancelling residentual." At the point, I took off my headset and said "What?" and have a small talk about it.

My fleet of 4 died when I was talking to my brother. Could of been flawless battle with no fleet member death.

I mean, what the ****?

Comcast still want to charge me for cancelling a plan (because of some contract?) to another and BETTER plan within the SAME provider? Are you kidding me?

Sigh...
Commissar Kate
Kesukka
#2 - 2014-03-04 05:20:15 UTC
Yup Comcast sucks bad.

Its the only choice I have unless I want some ****** wireless connection. The really bad part is that Verizon FiOS is just about 500ft down the road.

-k8

My Fanclub
Random McNally
Stay Frosty.
A Band Apart.
#3 - 2014-03-04 12:21:20 UTC
Been a Comcast customer for years.

Still get surprised by the amount of poor customer service/policy for stuff like that.

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Eurydia Vespasian
Storm Hunters
#4 - 2014-03-04 14:51:13 UTC
i have charter.

charter rules here all but completely unchallenged. they actually seem to provide good service and a satisfactory product...in my experience that's rare for what basically amounts to a total monopoly in an area.
Mizhir
Devara Biotech
#5 - 2014-03-04 14:52:23 UTC
That's what you get for flyign a falcon.

Just sayin Blink

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Commissar Kate
Kesukka
#6 - 2014-03-04 14:58:11 UTC
Eurydia Vespasian wrote:
i have charter.

charter rules here all but completely unchallenged. they actually seem to provide good service and a satisfactory product...in my experience that's rare for what basically amounts to a total monopoly in an area.


Yeah, Comcast is surprisingly reliable and fast at my current place. Well once they gave me the correct speed that being paid for.

-k8

My Fanclub
Khergit Deserters
Crom's Angels
#7 - 2014-03-04 15:01:48 UTC
I had to quit EVE when I had Comcast. Very frequent disconnects, it was just too frustrating. My corp mates were employees of a IP company, they investigated my DC problem and saw "traffic shaping" being done by Comcast. In other words, they put delays on each user's packet send rate, so they could squeeze more subscribers into the available bandwidth. Apparently the deliberate interruptions/delays in my packets going back and forth to the CCP server were causing the DCs. When I talked to Comcast tech support about the DCs, the guy said, "Oh the trouble is with playing a game? Connect problems with online games aren't supported. Bye."

Then there were the frequent outages. The box on the light pole outside my house would fill with water and there would be an outage. They'd come get service running again, but they never replaced the box. So the problem would just repeat.

Eventually I moved to another town, which was in Verizon's monopoly zone instead of Comcast's. Have no problem with Verizon service and I can play EVE again.
Commissar Kate
Kesukka
#8 - 2014-03-04 15:27:59 UTC
Khergit Deserters wrote:
I had to quit EVE when I had Comcast. Very frequent disconnects, it was just too frustrating. My corp mates were employees of a IP company, they investigated my DC problem and saw "traffic shaping" being done by Comcast. In other words, they put delays on each user's packet send rate, so they could squeeze more subscribers into the available bandwidth. Apparently the deliberate interruptions/delays in my packets going back and forth to the CCP server were causing the DCs. When I talked to Comcast tech support about the DCs, the guy said, "Oh the trouble is with playing a game? Connect problems with online games aren't supported. Bye."

Then there were the frequent outages. The box on the light pole outside my house would fill with water and there would be an outage. They'd come get service running again, but they never replaced the box. So the problem would just repeat.

Eventually I moved to another town, which was in Verizon's monopoly zone instead of Comcast's. Have no problem with Verizon service and I can play EVE again.


I've learned that Comcasts service quality can vary greatly even from one road to another in the same town.

Last place I was at the reliability was terrible in the daytime. My new place has had zero drops for 3 weeks now.

-k8

My Fanclub
Khergit Deserters
Crom's Angels
#9 - 2014-03-04 15:51:24 UTC
Commissar Kate wrote:
Khergit Deserters wrote:
I had to quit EVE when I had Comcast. Very frequent disconnects, it was just too frustrating. My corp mates were employees of a IP company, they investigated my DC problem and saw "traffic shaping" being done by Comcast. In other words, they put delays on each user's packet send rate, so they could squeeze more subscribers into the available bandwidth. Apparently the deliberate interruptions/delays in my packets going back and forth to the CCP server were causing the DCs. When I talked to Comcast tech support about the DCs, the guy said, "Oh the trouble is with playing a game? Connect problems with online games aren't supported. Bye."

Then there were the frequent outages. The box on the light pole outside my house would fill with water and there would be an outage. They'd come get service running again, but they never replaced the box. So the problem would just repeat.

Eventually I moved to another town, which was in Verizon's monopoly zone instead of Comcast's. Have no problem with Verizon service and I can play EVE again.


I've learned that Comcasts service quality can vary greatly even from one road to another in the same town.

Last place I was at the reliability was terrible in the daytime. My new place has had zero drops for 3 weeks now.

Yet another example of why making a broad generalization about anything isn't a good idea.... Smile
DaReaper
Net 7
Cannon.Fodder
#10 - 2014-03-04 16:51:50 UTC
I have xfinity from Comcast, switched my inaws from att to it (they did not have uverse in there area and my inlaws 1.2mb dsl was not cutting eve, and netfix) Things were ok, then we started getting random disconnects, so we ordered a new modem, I hooked it up, activated it, and then we were going fine for a week, then randomly we were disconnecting, again. My house we have 3 pc's 2 ipads, ps3, 2 rokus, 1 wireless tv, and 1 android tablet (stated to get an idea for the rest of the story.) I work in IT. So after a month I was at my wits end, I called up Comcast, and tell them my issue. I get a 'oh I need to send you to advanced support, please hold' I go 'ok cool' I get to advanced support and tell the guy my issue, and he goes 'oh I can fix that for you'
me: great!
him: i'll have to connect to your pc make a few changes, that will cost you $70.
me: come again?
him: yea I need to make a few changes...
me: *cutting him off* um no, its not my one computers its EVERYTHING in the house this is not a pc issue, its an issue on your end.
Him: Well I just need to connect to..
me: *cuts him off again* No... its on your end and this will cost me how much?
him: $70
me: you want to charge me $70 to fix something on your end? what the hell am I paying you idiots for.
him: well sir if you just let me..
me: no... its not my one computer, unless you are going to make a change on the router which you don't need to connect to my pc to do, or connect to every item I have, many of which are not pc's, then I am not paying you $70 to do what I pay you for in the first place.
him: well you don't have to, you can just go through normal support...
me: what the hell... fine have a good day *click*

I called back and got someone, and I explained to them the same issue and said 'if you send me to advanced support and try to charge me $70 to fix an issue on your end, i'll tell you to kiss my ass and cancel right now' the guy chuckled (I liked him) and told me to hold on.. well it turned out the idiots at Comcast forgot to put my stupid modem on there damn network. So even though I followed there instructions, there network kept dumping me.

It seems ok but now i'm having other issues.. sigh. Anyway, yea Comcast sucks. I have used Charter, Adelphia (before they got bought out) slime warner cable, dsl extreme, and fios, and seriously I have had more problems with Comcast then any other company.

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Baby ChuChu
Ice Cream Asylum
#11 - 2014-03-04 17:08:35 UTC
Well, speaking of crappy ISPs, I'm not too thrilled about being on Verizon lately. If the CEO gets his way, in a few years I'll be paying exponentially more than I do now simply because I'm a "gamer" who also uses Netflix and other similar services.
Commissar Kate
Kesukka
#12 - 2014-03-04 17:13:32 UTC
Baby ChuChu wrote:
Well, speaking of crappy ISPs, I'm not too thrilled about being on Verizon lately. If the CEO gets his way, in a few years I'll be paying exponentially more than I do now simply because I'm a "gamer" who also uses Netflix and other similar services.


Yup, I'm willing to bet its gonna be metered one of these days with low data caps and tiered services. Comcast tried it once but took it away for the time being. They had a 250GB cap.

Good thing I know some people in Kansas City, they are lucky and have google fiber. Lol

-k8

My Fanclub
unidenify
Deaf Armada
#13 - 2014-03-04 19:34:01 UTC
I remember when People find out that Bell Canada throttle any traffic that is involved with games.

lucky for us that ruling was in gamer favor that Bell can't throttle anything.
Hesod Adee
Perkone
Caldari State
#14 - 2014-03-04 22:27:03 UTC
unidenify wrote:
I remember when People find out that Bell Canada throttle any traffic that is involved with games.

lucky for us that ruling was in gamer favor that Bell can't throttle anything.

Why did they want to throttle gaming traffic ?
Eranicus II
Aliastra
Gallente Federation
#15 - 2014-03-04 23:30:05 UTC  |  Edited by: Eranicus II
DaReaper wrote:
I have xfinity from Comcast, switched my inaws from att to it (they did not have uverse in there area and my inlaws 1.2mb dsl was not cutting eve, and netfix) Things were ok, then we started getting random disconnects, so we ordered a new modem, I hooked it up, activated it, and then we were going fine for a week, then randomly we were disconnecting, again. My house we have 3 pc's 2 ipads, ps3, 2 rokus, 1 wireless tv, and 1 android tablet (stated to get an idea for the rest of the story.) I work in IT. So after a month I was at my wits end, I called up Comcast, and tell them my issue. I get a 'oh I need to send you to advanced support, please hold' I go 'ok cool' I get to advanced support and tell the guy my issue, and he goes 'oh I can fix that for you'
me: great!
him: i'll have to connect to your pc make a few changes, that will cost you $70.
me: come again?
him: yea I need to make a few changes...
me: *cutting him off* um no, its not my one computers its EVERYTHING in the house this is not a pc issue, its an issue on your end.
Him: Well I just need to connect to..
me: *cuts him off again* No... its on your end and this will cost me how much?
him: $70
me: you want to charge me $70 to fix something on your end? what the hell am I paying you idiots for.
him: well sir if you just let me..
me: no... its not my one computer, unless you are going to make a change on the router which you don't need to connect to my pc to do, or connect to every item I have, many of which are not pc's, then I am not paying you $70 to do what I pay you for in the first place.
him: well you don't have to, you can just go through normal support...
me: what the hell... fine have a good day *click*

I called back and got someone, and I explained to them the same issue and said 'if you send me to advanced support and try to charge me $70 to fix an issue on your end, i'll tell you to kiss my ass and cancel right now' the guy chuckled (I liked him) and told me to hold on.. well it turned out the idiots at Comcast forgot to put my stupid modem on there damn network. So even though I followed there instructions, there network kept dumping me.

It seems ok but now i'm having other issues.. sigh. Anyway, yea Comcast sucks. I have used Charter, Adelphia (before they got bought out) slime warner cable, dsl extreme, and fios, and seriously I have had more problems with Comcast then any other company.



Sooo you work in IT? Being in IT means jack when we are talking signal bud unless you can explain upstream transmit and docsis signal to noise ratio and were it should be for a docsis 3/2/1 device. Roll

As for costumer service, cant say much there since i am on my comcast issued laptop and cant talk my mind Lol

next time just log into your comcast.net account and look at your devices there, it's simple if the mac address is not there from your device it got dumped by a macro that runs every day at 12 midnight, you waited too long to call in.

Edit: you can also look at the historical conection plot from your modem gui, referr to google for your specific brand, that will not only give you signal quality levels since all modems conected to comcast have firmware with the appropiate level parameters and will show green/yellow or red. this can help you determine if a service call is warranted and also force the CSR to build up a TC or network maint order.

Remember be nice to visitng techs, they are there to try and solve your problem they dont need drama.
NeoShocker
The Dark Space Initiative
Scary Wormhole People
#16 - 2014-03-05 00:44:16 UTC
Keep in mind that not that I hate comcast or anything. Speed been reliable and great. The biggest grip for me is that comcast wants me to pay the $200 cancellation fee for residential after upgrading to business class within the same provider... It doesn't make sense ...
Eranicus II
Aliastra
Gallente Federation
#17 - 2014-03-05 04:55:28 UTC
NeoShocker wrote:
Keep in mind that not that I hate comcast or anything. Speed been reliable and great. The biggest grip for me is that comcast wants me to pay the $200 cancellation fee for residential after upgrading to business class within the same provider... It doesn't make sense ...



Yeah that sucks. Cant say much on that I have no details on those types of contracts, I usually tell people not to get in it just because it ties you up.

Call CSR and ask about it, it could be a ghost charge that wasn't supposed to happen.
stoicfaux
#18 - 2014-03-05 06:01:10 UTC
Evil never stops. http://mobile.slashdot.org/story/14/03/05/0154229/comcast-turning-chicago-homes-into-xfinity-hotspots

Quote:

"The Chicago Tribune is reporting that, over the next few months in Chicago, Comcast is turning on a feature that turns customer networks into public Wi-Fi hotspots. After a firmware upgrade is installed, 'visitors will use their own Xfinity credentials to sign on, and will not need the homeowner's permission or password to tap into their Wi-Fi signal. The homegrown network will also be available to non-subscribers free for several hours each month, or on a pay-per-use basis. Any outside usage should not affect the speed or security of the home subscriber's private network. [...] Home internet subscribers will automatically participate in the network's growing infrastructure, although a small number have chosen to opt out in other test markets.' The article specifically mentions that this capability is opt-out, so Comcast is relying on home users' property, electricity, and lack of tech-savvy to increase their network footprint."

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Gyromite
AWE Corporation
Intrepid Crossing
#19 - 2014-03-05 18:58:28 UTC
I had Comcast about 4 years ago and while the internet and tv were AWESOME (insane download rates), the customer service was a bit under par and they were a little excessive on the equipment fees when I had to move.
Unsuccessful At Everything
The Troll Bridge
#20 - 2014-03-05 19:47:46 UTC
Talk to the Comcast Customer Retention Department.




Since the cessation of their usefulness is imminent, may I appropriate your belongings?
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