These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE General Discussion

 
  • Topic is locked indefinitely.
Previous page12
 

Support ticket response time
Author
Previous Topic Next Topic
Lucas Kell
Solitude Trading
S.N.O.T.
#21 - 2014-02-27 17:31:07 UTC
Sniped! I win!

The Indecisive Noob - EVE fan blog.

Wholesale Trading - The new bulk trading mailing list.
Sir Jack Falstaff
The Scope
Gallente Federation
#22 - 2014-02-27 17:31:54 UTC  |  Edited by: Sir Jack Falstaff
The only support ticket I've submitted (a mission that wouldn't complete although I achieved the objectives) was resolved shockingly fast. Like five minutes. So 3 cheers for the GMs. (Maybe because it was a simple issue/fix, but still, good job!)

Damn you Lucas!

(reason for edit: to damn Lucas)

Banish plump Jack, and banish all the world.
Lucas Kell
Solitude Trading
S.N.O.T.
#23 - 2014-02-27 17:34:45 UTC
Sir Jack Falstaff wrote:
The only support ticket I've submitted (a mission that wouldn't complete although I achieved the objectives) was resolved shockingly fast. Like five minutes. So 3 cheers for the GMs. (Maybe because it was a simple issue/fix, but still, good job!)

Damn you Lucas!

(reason for edit: to damn Lucas)
:D

The Indecisive Noob - EVE fan blog.

Wholesale Trading - The new bulk trading mailing list.
Mara Pahrdi
The Order of Anoyia
#24 - 2014-02-27 17:44:23 UTC
IIRC I had a total of 4 petitions in 3 years. Quickest answer including solution was within one hour (training queue gone berserk).

None of the tickets took longer than 1 day until the first answer.

Longest solution was waiting for a launcher / updater fix. That took about 3 weeks. Although I was able to login again for the first time after 3 days, downloading and installing a fresh client after every patch until the issue was resolved.

Remove standings and insurance.
Donsabai
Pandemic Horde Inc.
Pandemic Horde
#25 - 2014-03-03 18:03:18 UTC
I've only put in two tickets since 2007.

First was taken care of quickly. I think sometimes the GMs have their hands full.

This last ticket is day 6 and counting....waiting. Waiting. Hate loosing the ISK rewards during the wait.

My frustration is seeing the same UI freeze issues, with using a Mac and Eve, after all these years.
This time the UI froze during a Lvl 4 Mission.

Until I get looked at, by a GM, I am enjoying Lvl 4 Distribution Missions. Oh. The joy. Cry
PotatoOverdose
Handsome Millionaire Playboys
Sedition.
#26 - 2014-03-03 18:53:19 UTC
In my experience, it's based on the severity of the issue. I had a ticket that got a response in ~2 hours, I also had a less important issue handled in about a week. Your mileage may vary though.
Previous page12