These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE General Discussion

 
  • Topic is locked indefinitely.
12Next page
 

Support ticket response time
Author
Previous Topic Next Topic
Carl Meth
Deep Core Mining Inc.
Caldari State
#1 - 2014-02-27 14:47:38 UTC
Do you know guys how long it takes CCP on average to respond on your ticket? I've sent one in regards with wormhole polymer changes (my stock wasn't multiplied, I've lost 12b), and almost week has passed. Should I be concerned, and send next one or wait some more?
Nanatoa
#2 - 2014-02-27 14:57:40 UTC
The last petition I filed - regarding a 16B issue - was first responded to after 37 days. Granted that was a more complex issue apparently needing some internal GM discussion, but it does show you're not breaking any records yet with your waiting time.

"Stay the course, we have done this many times before." - (CCP) Hilmar, June 2011
Agondray
Avenger Mercenaries
VOID Intergalactic Forces
#3 - 2014-02-27 15:05:51 UTC
The will get to you after the pile if petitions against code, and the results of mass disconnects of 2 weeks ago......

"Sarcasm is the Recourse of a weak mind." -Dr. Smith
Sentinel 7
Signal One.
#4 - 2014-02-27 15:09:06 UTC
Last one I filed was replied to in 4 hours.

It depends: what you're reporting, how much info you give, whether the info is clear, did you put it in the correct section, do they need to test or replicate, do they need to investigate, is it a one-off or recurring problem, has anyone else reported it.... not to mention is it a simple reply needed such as "It was x feature, next time you need to do y if you want to avoid it" or something much more in depth.

Seriously, some people put stuff not much better than "ur ***ing gme is broke I lost y shipS in space gief back mai ISK naow11111!!!" and expect an instant magic wand.
Krixtal Icefluxor
INLAND EMPIRE Galactic
#5 - 2014-02-27 15:13:10 UTC
I've had Petition Response Times the past 4 years that ranged from 4 minutes to "never".

"He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."  - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
Malcolm Shinhwa
The Scope
Gallente Federation
#6 - 2014-02-27 15:58:48 UTC
I've gotten responses within a few hours to several days. All of my responses have been some version of "sucks to be you" so good luck OP.

[i]"The purpose of fighting is to win. There is no possible victory in defense. The sword is more important than the shield and skill is more important than either. The final weapon is the brain. All else is supplemental[/i]."
Lucas Kell
Solitude Trading
S.N.O.T.
#7 - 2014-02-27 16:15:20 UTC
Krixtal Icefluxor wrote:
I've had Petition Response Times the past 4 years that ranged from 4 minutes to "never".
Technically speaking, you've not had a "never". At most you've had a 4 year response... that is still ongoing.

The Indecisive Noob - EVE fan blog.

Wholesale Trading - The new bulk trading mailing list.
I Love Boobies
All Hail Boobies
#8 - 2014-02-27 16:20:05 UTC
Carl Meth wrote:
Do you know guys how long it takes CCP on average to respond on your ticket? I've sent one in regards with wormhole polymer changes (my stock wasn't multiplied, I've lost 12b), and almost week has passed. Should I be concerned, and send next one or wait some more?


Just wait... don't send in another, will just cause even more of a backlog.
Krixtal Icefluxor
INLAND EMPIRE Galactic
#9 - 2014-02-27 16:43:57 UTC
Lucas Kell wrote:
Krixtal Icefluxor wrote:
I've had Petition Response Times the past 4 years that ranged from 4 minutes to "never".
Technically speaking, you've not had a "never". At most you've had a 4 year response... that is still ongoing.


I HAD A "NEVER". It just eventually showed up as closed, and I had to resubmit.

Are you trying to convince us you have psychic powers and can read the archived tickets or something ? Why are you denying player information that you cannot possibly know about.

I stated I had one answered "never", and that is exactly what happened.

Troll, and most indeed.

"He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."  - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
Victor Andall
#10 - 2014-02-27 16:48:32 UTC
Closing is a response.

I just undocked for the first time and someone challenged me to a duel. Wat do?

19.08.2014 - Dinsdale gets slammed by CCP Falcon. Never forget.
Lucas Kell
Solitude Trading
S.N.O.T.
#11 - 2014-02-27 16:48:51 UTC
Krixtal Icefluxor wrote:
Lucas Kell wrote:
Krixtal Icefluxor wrote:
I've had Petition Response Times the past 4 years that ranged from 4 minutes to "never".
Technically speaking, you've not had a "never". At most you've had a 4 year response... that is still ongoing.


I HAD A "NEVER". It just eventually showed up as closed, and I had to resubmit.

Are you trying to convince us you have psychic powers and can read the archived tickets or something ? Why are you denying player information that you cannot possibly know about.

I stated I had one answered "never", and that is exactly what happened.

Troll, and most indeed.
:p
The closing of the ticket is a response. It's the "we don't care" response. And there's nothing to say they won't re-open it later, who knows?

And it's not trolling, it was a joke, so un-bunch your panties. It's a game bro, don't take it so seriously.

The Indecisive Noob - EVE fan blog.

Wholesale Trading - The new bulk trading mailing list.
Benny Ohu
Royal Amarr Institute
Amarr Empire
#12 - 2014-02-27 16:52:27 UTC
lucas, krixtal, one more word out of either of you and i'm turning this thread right around and we all go home and i don't care who started it

OP, petitions that need GM investigation generally take longer and a week's not worth worry.
Krixtal Icefluxor
INLAND EMPIRE Galactic
#13 - 2014-02-27 16:56:10 UTC  |  Edited by: Krixtal Icefluxor
Lucas Kell wrote:
Krixtal Icefluxor wrote:
Lucas Kell wrote:
Krixtal Icefluxor wrote:
I've had Petition Response Times the past 4 years that ranged from 4 minutes to "never".
Technically speaking, you've not had a "never". At most you've had a 4 year response... that is still ongoing.


I HAD A "NEVER". It just eventually showed up as closed, and I had to resubmit.

Are you trying to convince us you have psychic powers and can read the archived tickets or something ? Why are you denying player information that you cannot possibly know about.

I stated I had one answered "never", and that is exactly what happened.

Troll, and most indeed.
:p
The closing of the ticket is a response. It's the "we don't care" response. And there's nothing to say they won't re-open it later, who knows?

And it's not trolling, it was a joke, so un-bunch your panties. It's a game bro, don't take it so seriously.


This is GD.

It was a simple question and it "got lost in the system". Resubmitting got an answer by the end of the day. Actually, I really don't care.

Also, you just insulted the entire Support Staff with that "we don't care".

"He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."  - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
Benny Ohu
Royal Amarr Institute
Amarr Empire
#14 - 2014-02-27 16:58:53 UTC
that's it, we're turning around, no page two for anybody X
Lucas Kell
Solitude Trading
S.N.O.T.
#15 - 2014-02-27 17:03:59 UTC
Krixtal Icefluxor wrote:
Lucas Kell wrote:
:p
The closing of the ticket is a response. It's the "we don't care" response. And there's nothing to say they won't re-open it later, who knows?

And it's not trolling, it was a joke, so un-bunch your panties. It's a game bro, don't take it so seriously.


This is GD.

It was a simple question and it "got lost in the system". Resubmitting got an answer by the end of the day. Actually, I really don't care.

Also, you just insulted the entire Support Staff with that "we don't care".
GD for a game. Why so much rage? Do you take all games this seriously?

And having worked with closely with various support teams many many times, I can tell you for a fact that there are many times when they simply don't care, especially with "simple questions". They obviously can't come out and admit to it, but if they read that comment most of them would nod in agreement.

The Indecisive Noob - EVE fan blog.

Wholesale Trading - The new bulk trading mailing list.
Lucas Kell
Solitude Trading
S.N.O.T.
#16 - 2014-02-27 17:05:05 UTC
Benny Ohu wrote:
that's it, we're turning around, no page two for anybody X
Page two is gonna happen! And there's nothing you can do to stop it! Mua ha ha ha.

But no really it will happen. Rage boy will get us there no problems :p

The Indecisive Noob - EVE fan blog.

Wholesale Trading - The new bulk trading mailing list.
Desivo Delta Visseroff
The Scope
Gallente Federation
#17 - 2014-02-27 17:18:21 UTC
First to snipe Page 2 wins the Forums for the DayAttention




Edit........Cry

I was hunting for sick loot, but all I could get my hands on were 50 corpses[:|]..............[:=d]
Erotica 1
Krypteia Operations
#18 - 2014-02-27 17:19:12 UTC
I bet GD posts slow petitions down instead of speeding them up. I'd love to sit in CCP offices some day just to see what gets passed around to look at and laugh.

See Bio for isk doubling rules. If you didn't read bio, chances are you funded those who did.
Desivo Delta Visseroff
The Scope
Gallente Federation
#19 - 2014-02-27 17:24:42 UTC
Carl Meth wrote:
(my stock wasn't multiplied, I've lost 12b)


Why in the name of insanity would you stockpile more than 12B of any type loot in a POS?? How much were you going to transport at once and would you like me to help "escort" you on the next offload? I will bring many websCool

I was hunting for sick loot, but all I could get my hands on were 50 corpses[:|]..............[:=d]
Em arr Roids
Imperial Academy
Amarr Empire
#20 - 2014-02-27 17:30:40 UTC
if its about isk / reimbursement you can guarantee at least 3 weeks waiting time. Anything else is usually within the week.

One thing I have noticed recently is that they do now check logs and prove it by providing snippets from them. I guess it takes a lot longer to reply to a petition when they check logs properly.
12Next page