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Black Screened

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Yulia Yotosala
Perkone
Caldari State
#121 - 2014-02-13 20:32:31 UTC
Just to say the patch didn't fix my character selection black screen.
Brad Hines
Caldari Provisions
Caldari State
#122 - 2014-02-13 22:22:09 UTC
Me neither.
Takk Uinn
Cosmos To Chaos
#123 - 2014-02-14 04:15:35 UTC  |  Edited by: Takk Uinn
So far every time a patch has come out, I get to see the character selection screen once. But after closing and reopening, I get the same issue of black screening on character select. My experience is that if I brute force it by constantly closing and reopening when it fails, I can click on my character without seeing it and sometimes continue on to the game. Other times I get a debug message saying 'Unhandled page fault on read access at 0x00000 at address 0x8f18ab02.' So I assume that if I can sometimes brute force it into the game, then it can't be faulty hardware or a setting somewhere. Also, sometimes when brute forcing it, I get the game but severely distorted, as in static across the screen with different colored/dense static to mark where my chat/overview/sidebar etc. But this effect is only after alt+tabing out then resuming the game.

I'm running on a 2.4 GHZ Intel Core 2 Duo processor
Memory: 4GB DDR3
Graphics: NVIDIA GeForce 320M

Hopefully some of this may help!
CCP Snorlax
C C P
C C P Alliance
#124 - 2014-02-14 10:20:52 UTC
Meita Way wrote:
Snorlax, check evemail - I've got an executable repo of the driver bug now.

Thanks to this guy we may be onto something. Don't give up hope - we're still working on this.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Tarek Hakaari
Caldari Provisions
Caldari State
#125 - 2014-02-14 10:38:50 UTC
CCP Snorlax wrote:
Meita Way wrote:
Snorlax, check evemail - I've got an executable repo of the driver bug now.

Thanks to this guy we may be onto something. Don't give up hope - we're still working on this.


Really, really glad to hear that!
Manssell
OmiHyperMultiNationalDrunksConglomerate
#126 - 2014-02-14 16:45:56 UTC
I havent had the black screen or flicker crash on my setup (just a lot more old fashion screen freezes). But last night I did notice something weird when I logged on. The authenticating process is taking a lot longer for me the last few days (and now that I really think about it since the last major update). Probably about 5 times as long as it used to (25 seconds or so compared to about 5 seconds before). What really caught my attention though was during one launch last night my screen did flicker in blocks just when it was starting to load, but only for a brief moment then it went ahead and loaded eve.

So I'm starting to wonder if this is really something that is affecting all macs, just some macs can power through it while others can't?
Drewdeaux
Aliastra
Gallente Federation
#127 - 2014-02-14 19:52:30 UTC
Same problem here.

I emptied cashes and was able to get in. However When I went to switch to my alt the problem was back.

Not a programmer, so most of the mumbo jumbo on this thread means little to me but someone should give Meita Way a high 5!
Manssell
OmiHyperMultiNationalDrunksConglomerate
#128 - 2014-02-14 21:25:15 UTC  |  Edited by: Manssell
Ok, an intresting update. Like I said before, I have not been having this problem where I can't play, but just now I almost had it happen.

What did happen was I played after todays update just fine this morning with no isuues at login. Then just now I got a quick flashy screen right after entering my pass, then it hung on the authenticating black screen for 50 seconds (yes I counted). After that though it went to the charachter screen and I could get in and play.

So yea, I'm really thinking some sytems are able to power through the problem while others can't and this is really effecting all macs, just some crash.
elman drucker Vyvorant
The Scope
Gallente Federation
#129 - 2014-02-14 21:40:32 UTC
I tried everything that support told me to do and also followed what all of you said to do concerning those 4 files. Nothing works. I was OK before the the original patch. Dealing with support is liking sending a message from the Sun to the earth. The lag time is way too long. I have been off the game for a week. I had this happen to me approx two years ago and I couldn't play for a long time.
Vincent Athena
Photosynth
#130 - 2014-02-14 21:41:28 UTC
Manssell wrote:
I havent had the black screen or flicker crash on my setup (just a lot more old fashion screen freezes). But last night I did notice something weird when I logged on. The authenticating process is taking a lot longer for me the last few days (and now that I really think about it since the last major update). Probably about 5 times as long as it used to (25 seconds or so compared to about 5 seconds before). What really caught my attention though was during one launch last night my screen did flicker in blocks just when it was starting to load, but only for a brief moment then it went ahead and loaded eve.

So I'm starting to wonder if this is really something that is affecting all macs, just some macs can power through it while others can't?

Its only affecting a small number of Macs. All the one's CCP have do not have this issue. Mine does not. CCP says the number of Mac users that log in and play now is about the same as it was a few weeks ago. Its one thing that's making it so hard for CCP to find the issue, they have plenty of Macs, but none that show the bug.

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Manssell
OmiHyperMultiNationalDrunksConglomerate
#131 - 2014-02-14 21:49:13 UTC
Vincent Athena wrote:
Manssell wrote:
I havent had the black screen or flicker crash on my setup (just a lot more old fashion screen freezes). But last night I did notice something weird when I logged on. The authenticating process is taking a lot longer for me the last few days (and now that I really think about it since the last major update). Probably about 5 times as long as it used to (25 seconds or so compared to about 5 seconds before). What really caught my attention though was during one launch last night my screen did flicker in blocks just when it was starting to load, but only for a brief moment then it went ahead and loaded eve.

So I'm starting to wonder if this is really something that is affecting all macs, just some macs can power through it while others can't?

Its only affecting a small number of Macs. All the one's CCP have do not have this issue. Mine does not. CCP says the number of Mac users that log in and play now is about the same as it was a few weeks ago. Its one thing that's making it so hard for CCP to find the issue, they have plenty of Macs, but none that show the bug.


Yea, but my computer hadn't shown the bug either unitl last night and today?

And I was still able to get in (playing right now) but there is definatly somehting happening now to my client that shouldn't be going on at login, and wasn't before.

Vincent, have you noticed any increase in the time it takes for your clients to authenticate?
Velos Khan
Doomheim
#132 - 2014-02-14 22:02:57 UTC
When this is over, I suggest that we all start a corporation, and call it "The Black Screens". Membership will be limited to the people who have contributed to this thread.

We will be PVP oriented, specifically we will rove in gangs, hunting down players who use PC and destroying their ships.

Until then let's raise our glasses to Snorlax and the gang for doing their best to help this Motley Crew.

(Yes I,ve been drinking. What else is there to do when you can't play EvE.)
CCP Snorlax
C C P
C C P Alliance
#133 - 2014-02-14 22:06:58 UTC
Cheers!

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
CCP Maxwell
C C P
C C P Alliance
#134 - 2014-02-14 22:25:10 UTC
We have just put a patch out on Singularity with a bug-fix, which we hope fixes the black-screen issue. We would really like to hear if you can log on and play on Singularity.

How to connect to Singularity

As we have been unable to reproduce the issue, we again depend upon you good folks to tell us if the problem is solved.

Here´s hoping it is............

CCP Maxwell - QA Engineer - Team RnB
Velos Khan
Doomheim
#135 - 2014-02-15 00:25:54 UTC
I hope someone is "Singularity Ready" and can give us a quick answer.

I am downloading the EvE client again and it is 6.92 GB. That will take me till about 3AM Toronto time. (8AM EvE Time). I will be up and ready to try it by about Tranquiity's down time.

That's the best I can do.
Vincent Athena
Photosynth
#136 - 2014-02-15 00:56:08 UTC  |  Edited by: Vincent Athena
* Vincent Athena wishes he could help with singularity.

But with a fully working client, what can I do? I guess I can at least make sure it did not get broken for me.

Edit: Seems to not have broken my client. Everything I tested worked. CQ, undocking, warping, star map, solar system map, redocking, a few other neocom windows.

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Emesine
Mouth Trumpet Cavalry.
Mouth Trumpet Cavalry
#137 - 2014-02-15 04:27:52 UTC  |  Edited by: Emesine
CCP Maxwell wrote:
We have just put a patch out on Singularity with a bug-fix, which we hope fixes the black-screen issue. We would really like to hear if you can log on and play on Singularity.

How to connect to Singularity

As we have been unable to reproduce the issue, we again depend upon you good folks to tell us if the problem is solved.

Here´s hoping it is............



Will give it a download and a go and get back to this forum.


... so much for that the Sisi Launcher Tool for mac doesn't work! Used the link and all I get after download is a message that the file is corrupted, can't be opened and should be moved to the trash. Apparently this has been a known issue for a while as well [url]http://eve-search.com/thread/289395-1/page/1[/url]

Lovely. Anyone with a link to a singularity launcher tool that works?
Meita Way
GoonWaffe
Goonswarm Federation
#138 - 2014-02-15 07:09:09 UTC
It works for me, I can log into singularity just fine with the new patch, no locking up or crash issues at all!

Now move it to TQ pronto, I've got Drone Interfacing 5 just about to finish! Big smile
Phloebas
Native Freshfood
Minmatar Republic
#139 - 2014-02-15 10:59:49 UTC
Meita Way wrote:
, I've got Drone Interfacing 5 just about to finish! Big smile


That's what I want to put in my queue after gal cruiser 5 finishes in 2 days!! Ishtar here I come.. All being well!
Paul Barker
Caldari Provisions
Caldari State
#140 - 2014-02-15 11:41:43 UTC
Seriously, how long is this going to go on for. This has been happening now for over a week!!!!