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EVE Client Frequently freezes up computer screen

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Kerina Maulerant
University of Caille
Gallente Federation
#201 - 2014-02-12 22:51:27 UTC
Still broken. I can get to the game but after about 15 seconds it flickers/freezes. I've got my settings set for performance and voice off. I WAS really enjoying this game. At this point I'm about over it.
Dub Roots
Sebiestor Tribe
Minmatar Republic
#202 - 2014-02-12 23:37:10 UTC
Flysmack Numenor wrote:
The strange thing is not that it is only happening on old cards.. the real strange thing is that I can log in and play all chars on 2 of my accounts, but on my 3rd account, I cant get past the char selection screen.... I use the same settings and everything, all chars in pods, no difference... except maybe the visualization of the chars itself....


I can confirm that!

mbp with nvidia,

my main char's profile pic was recently updated, if i select that game crashes.
i have other 2 chars on the same account (caldari & gallente) with old profile pics, I can play with them without any trouble.

graphic settings are the very same.

must be this or because i'm minmatar.
Ramptonicus
Guild Of Autistic Talents
#203 - 2014-02-12 23:41:03 UTC
Flysmack Numenor wrote:
The strange thing is not that it is only happening on old cards.. the real strange thing is that I can log in and play all chars on 2 of my accounts, but on my 3rd account, I cant get past the char selection screen.... I use the same settings and everything, all chars in pods, no difference... except maybe the visualization of the chars itself....


Yep, same here. Main character was working sort of until the current situation where its freeze and lock-up IF one can get the bloody launcher to work. As far as my second character is concerned, couldn't even get past the logging in pages. I would like to know how many thousands of players paying tens/hundreds of thousands of dollars/pounds/euros in REAL money into this game are being affected by this. It seems to me that CCP is NOT doing as much as it could do. The fixes that have been proposed to me by regulators, game devs and moderators have all failed and it appears that right now, CCP is behaving like a headless chicken in respect of finding a solution to a clearly major problem. Sort it out guys, and then REFUND US!!!!
Ramptonicus
Guild Of Autistic Talents
#204 - 2014-02-12 23:43:57 UTC
Call Rollard wrote:
King Zora wrote:
No change. Since technically I'm below spec I'm buying a new computer - if that doesn't help I guess I'll have to quit EVE (and warn other Mac users against joining).


Worst case, CCP may just say to us that Anything of 330M or below is no longer supported anymore since it's the 330m, 320m and 9400m receiving problems. Shame really I hope it doesn't go that far since I paid for a sub only just recently and I'd really hate to stop playing EVE after playing for almost 2 years with no problems.

Lets just really hope CCP finds a fix to this first. Or tell them to reverse everything to before the 1.1 Rubicon patch.



I'll second that. This iteration of Rubicon is a FAIL for anyone playing on Mac. I'm sick to death of the frustration already.
TarPalantir I
Evolution
Northern Coalition.
#205 - 2014-02-13 02:20:32 UTC  |  Edited by: TarPalantir I
Tar-Palantir too has been having this problem repeatedly on one of his two Macs. The 2 patches in the last 2 days have had no impact that he can see on the problem behavior. The Fall 2009 iMac he has repeatedly suffers from this problem while his Spring 2008 Mac Pro with an EVGA NVIDIA GeForce GTX 680 does not. The specific iMac model is iMac (21.5-inch, Late 2009) . Tech specs of this model can be seen here:

http://support.apple.com/kb/SP576

Tar-Palantir has replicated these problems on 2 different iMacs of that model. Both were purchased at the same time in the same batch of 70 some iMacs. The problems have happened in Mac OS X 10.6.8 and in Mac OS X 10.7.5 . He is working on getting a copy of 10.9.1 installed to test under, but that isn't done yet. Tar-Palantir has installed Mac OS X 10.7.5 from scratch on a blank partition with no imported accounts (i.e. all settings etc started from scratch). Tar-Palantir has also wiped the settings folders manually (~/Library/Application Support/EVE Online and any Eve, CCP, and Cider related plist files in ~/Library/Preferences - not sure any of those are actively used anymore, but had 1 or 2 still laying around) when using local accounts that already had Eve settings. Have also tried copying a Eve settings folder tree from the working Mac Pro to the non-working iMacs. The Eve client was freshly copied over from the Mac Pro where it works fine. Have not been able to install a fresh client - lack the bandwidth for such a download.
In all cases/testing, the results have been similar. If you launch the Eve client from the Launcher, it launches the main Eve client, you get the 3 different loading bars as it authenticates, loads bulk data, and the 3rd load, it then goes to a black black screen when the character selection screen should load. In 10.7.5 you can hear the character selection screen music playing. If Tar-Palantir blindly clicks in the right spot, he can get a character to load and can hear it load in station. The screen remains black.
If you directly launch the Eve Client from inside of the application bungle, you get the old school Eve client login screen. You authenticate there, and after that, the results are the same as the launcher. Loading bars, followed by a blank black character selection screen.
If you put the client into Windowed mode before logging in, you get the black loading screen inside of the Eve client window when it gets to loading the character selection screen, but the rest of the screen flashes in patterns of black as well. You can still click outside of the Eve client window and interact with some elements, but your graphics layer is fundamentally corrupt and will eventually stop responding if you don't kill the Eve client.
In all of the above, you may or many not be able to force quit the Eve client. Sometimes you can, sometimes you can't. Using command line UNIX "kill" via a remote ssh session is equally hit or miss. If it doesn't work, ps shows the Eve client process in U (uninterruptible) status.
TarPalantir I
Evolution
Northern Coalition.
#206 - 2014-02-13 02:21:22 UTC
During this, /var/log/system.log doesn't show anything particularly interesting beyond the Eve launcher launching and doing its thing. However, there is quite a bit in /var/log/kernel.log (if you are running Mac OS X 10.7.5). Below is a selection from one of those events when running Mac OS X 10.7.5. It repeats over and over a couple of cycles per second.

Feb 12 20:57:31 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
Feb 12 20:57:31 LSs-iMac kernel[0]: IOVendorGLContext::ReportGPURestart
Feb 12 20:57:31 LSs-iMac kernel[0]: 00000069
Feb 12 20:57:31 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
Feb 12 20:57:31 LSs-iMac kernel[0]: 0000006e
Feb 12 20:57:31 LSs-iMac kernel[0]: 00200000 00008397 00000474 00000010
Feb 12 20:57:31 LSs-iMac kernel[0]: 0000047e 00000dfc 00000438 0000000f
Feb 12 20:57:31 LSs-iMac kernel[0]: 00000000 00000000 00000403
Feb 12 20:57:31 LSs-iMac kernel[0]: 00000010 00000000
Feb 12 20:57:32 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
Feb 12 20:57:32 LSs-iMac kernel[0]: 0000006e
Feb 12 20:57:32 LSs-iMac kernel[0]: 00200000 00008397 00000474 00000010
Feb 12 20:57:32 LSs-iMac kernel[0]: 0000047e 00001458 00000006 0000000f
Feb 12 20:57:32 LSs-iMac kernel[0]: 00000000 00000000 00000403
Feb 12 20:57:32 LSs-iMac kernel[0]: 00000010 00000000
Feb 12 20:57:32 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
Feb 12 20:57:32 LSs-iMac kernel[0]: 0000006e
Feb 12 20:57:32 LSs-iMac kernel[0]: 00200000 00008397 00000474 00000010
Feb 12 20:57:32 LSs-iMac kernel[0]: 0000047e 00001458 00000006 0000000f
Feb 12 20:57:32 LSs-iMac kernel[0]: 00000000 00000000 00000403
Feb 12 20:57:32 LSs-iMac kernel[0]: 00000010 00000000
Feb 12 20:57:32 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
Feb 12 20:57:32 LSs-iMac kernel[0]: 0000006e
Feb 12 20:57:32 LSs-iMac kernel[0]: 00200000 00008397 00000474 00000010
Feb 12 20:57:32 LSs-iMac kernel[0]: 0000047e 00001458 00000006 0000000f
Feb 12 20:57:32 LSs-iMac kernel[0]: 00000000 00000000 00000403
Feb 12 20:57:32 LSs-iMac kernel[0]: 00000010 00000000
Feb 12 20:57:32 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
Feb 12 20:57:32 LSs-iMac kernel[0]: 0000006e
Feb 12 20:57:32 LSs-iMac kernel[0]: 00200000 00008397 00000474 00000010
Feb 12 20:57:32 LSs-iMac kernel[0]: 0000047e 00001458 00000006 0000000f
Feb 12 20:57:32 LSs-iMac kernel[0]: 00000000 00000000 00000403
Feb 12 20:57:32 LSs-iMac kernel[0]: 00000010 00000000
Feb 12 20:57:32 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
Feb 12 20:57:32 LSs-iMac kernel[0]: 0000006e
Feb 12 20:57:32 LSs-iMac kernel[0]: 00200000 00008397 00000474 00000010
Feb 12 20:57:32 LSs-iMac kernel[0]: 0000047e 00001458 00000006 0000000f
Feb 12 20:57:32 LSs-iMac kernel[0]: 00000000 00000000 00000403
Zeneb
Double-Down
#207 - 2014-02-13 02:48:13 UTC
Nice troubleshooting Tar… Hope at least some of the info being posted in this thread is of some benefit to solving this issue…
Morihei Akachi
Doomheim
#208 - 2014-02-13 03:18:02 UTC
Logged in tonight to discover that today’s patch has apparently solved my problem, i.e., the flicker-freezing I was seeing on activating overview settings. So that’s cool. Sorry to hear about everyone else’s log-in issues: hope they can get sorted.

"Enduring", "restrained" and "ample" as designations for starship components are foreign to the genre of high-tech science fiction and don’t belong in Eve Online. (And as for “scoped” …)
Emesine
Mouth Trumpet Cavalry.
Mouth Trumpet Cavalry
#209 - 2014-02-13 04:30:02 UTC
Yep. Last patch note says,

Quote:
Mac

Fixed client freezing on the character select screen.


Not so much. Just before the patch, I signed up for 12-month subscription option. Yeah me.

MacPro mid 2009
Processor 2.8 GHz Intel Core 2 Duo
Memory 8 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400M 256 MB
Software OS X 10.9.1 (13B42)
Dub Roots
Sebiestor Tribe
Minmatar Republic
#210 - 2014-02-13 11:30:54 UTC
seems ok after the new patch.
Call Rollard
Caldari Provisions
Caldari State
#211 - 2014-02-13 12:11:00 UTC
Today's patch didn't fix anything for me, still constant flicker crashing each time.

CCP hasn't replied for 24 hours on this thread now, are we being ignored? Sad

9 days now of no EVE.
Ramptonicus
Guild Of Autistic Talents
#212 - 2014-02-13 13:16:26 UTC
Dub Roots wrote:
seems ok after the new patch.


Happy that someone at least has got a result. For the rest of us however, still f*****.
Dub Roots
Sebiestor Tribe
Minmatar Republic
#213 - 2014-02-13 13:27:57 UTC
Dub Roots wrote:
seems ok after the new patch.


seemed. had a few hours without incident, then it crashed again.
TarPalantir I
Evolution
Northern Coalition.
#214 - 2014-02-13 13:55:07 UTC
Applied the Feb. 13 Eve client patch. The entries in /var/log/system.log Identify it as:
EVE Client version 8.41 build 719324 starting

Applied it to 2 different iMac (21.5-inch, Late 2009) . Tech specs of this model can be seen here:

http://support.apple.com/kb/SP576

Launched the Eve client under both Mac OS X 10.7.5 and Mac OS X 10.6.8. Launched in Windowed and full screen modes. All launches were done via the Eve Launcher. The results were the same as previous reported - blank black screen at character selection. If in windowed mode, the entire screen with flashing/flickering black across most of the screen. The results line up with those reported in Tar-Palantir's previous post - #205.

Looking over /var/log/system.log, Tar-Palantir was incorrect stating that only the Eve Launcher dumped information into that log file. There is indeed a batch of entries at the launch of the Eve client itself. A series of 40-50 lines as different services start - as an example:

Feb 12 20:03:40 LSs-iMac [0x0-0x6006].com.ccpgames.eveonline[146]: Service sessionMgr: 0.000s
Feb 12 20:03:41 LSs-iMac [0x0-0x6006].com.ccpgames.eveonline[146]: Service settings: 0.022s
Feb 12 20:03:41 LSs-iMac [0x0-0x6006].com.ccpgames.eveonline[146]: Service dataconfig: 0.092s

Looking thru the entries, don't seen anything anomolous or error entries - neither on previous days with previous patch versions or today with the new patch version.

The entries in /var/log/kernel.log are the same with the Feb. 13 patch as on previous days.


Feb 13 08:42:50 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
Feb 13 08:42:50 LSs-iMac kernel[0]: IOVendorGLContext::ReportGPURestart
Feb 13 08:42:50 LSs-iMac kernel[0]: 00000069
Feb 13 08:42:50 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
Feb 13 08:42:50 LSs-iMac kernel[0]: 0000006e
Feb 13 08:42:50 LSs-iMac kernel[0]: 00200000 00008397 00000474 00000010
Feb 13 08:42:50 LSs-iMac kernel[0]: 0000047e 00000dfc 00000438 00000012
Feb 13 08:42:50 LSs-iMac kernel[0]: 00000000 00000000 00000403
Feb 13 08:42:50 LSs-iMac kernel[0]: 00000010 00000000
Feb 13 08:42:50 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
Feb 13 08:42:50 LSs-iMac kernel[0]: 0000006e
Feb 13 08:42:50 LSs-iMac kernel[0]: 00200000 00008397 00000474 00000010
Feb 13 08:42:50 LSs-iMac kernel[0]: 0000047e 00001458 00000006 00000012
Feb 13 08:42:50 LSs-iMac kernel[0]: 00000000 00000000 00000403
Feb 13 08:42:50 LSs-iMac kernel[0]: 00000010 00000000
Feb 13 08:42:50 LSs-iMac kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
Feb 13 08:42:50 LSs-iMac kernel[0]: 0000006e
Feb 13 08:42:50 LSs-iMac kernel[0]: 00200000 00008397 00000474 00000010
Feb 13 08:42:50 LSs-iMac kernel[0]: 0000047e 00001458 00000006 00000012
Feb 13 08:42:50 LSs-iMac kernel[0]: 00000000 00000000 00000403
Feb 13 08:42:50 LSs-iMac kernel[0]: 00000010 00000000
Call Rollard
Caldari Provisions
Caldari State
#215 - 2014-02-13 14:10:14 UTC  |  Edited by: Call Rollard
I really hope this issue gets fixed tomorrow, I've not flown or PVP'd or anything in EVE for over a week.

If it is an OpenGL issue, maybe changing the interval settings... I'll give it a try.

EDIT: Interval settings and multithreading changes nothing.
Jin Kitchi
Republic University
Minmatar Republic
#216 - 2014-02-13 14:15:09 UTC
Me too..... mid 2009 Macbook Pro. Launcher works but then the black character screen of death. I think I can select my character but it does not matter since the screen remains black.

Training 0 skills....forever and ever.
Call Rollard
Caldari Provisions
Caldari State
#217 - 2014-02-13 14:19:13 UTC
I finally managed to force quit my client for once! Got this on the console during the freeze and while force quitting. Forced my client into the flicker freeze at 14:17:34.

13/02/2014 14:17:34.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
13/02/2014 14:17:34.000 kernel[0]: IOVendorGLContext::ReportGPURestart
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:36.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
Call Rollard
Caldari Provisions
Caldari State
#218 - 2014-02-13 14:21:02 UTC
Call Rollard wrote:
I finally managed to force quit my client for once! Got this on the console during the freeze and while force quitting. Forced my client into the flicker freeze at 14:17:34.

13/02/2014 14:17:34.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
13/02/2014 14:17:34.000 kernel[0]: IOVendorGLContext::ReportGPURestart
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:36.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error


https://discussions.apple.com/message/15806933#15806933

Look at that, exact same issue.
Call Rollard
Caldari Provisions
Caldari State
#219 - 2014-02-13 14:23:28 UTC  |  Edited by: Call Rollard
Call Rollard wrote:
Call Rollard wrote:
I finally managed to force quit my client for once! Got this on the console during the freeze and while force quitting. Forced my client into the flicker freeze at 14:17:34.

13/02/2014 14:17:34.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
13/02/2014 14:17:34.000 kernel[0]: IOVendorGLContext::ReportGPURestart
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:36.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error


https://discussions.apple.com/message/15806933#15806933

Look at that, exact same issue.


http://www.tonymacx86.com/general-hardware-discussion/95920-help-avoid-nvda-channel-exceptions-through-software-hardware.html
https://discussions.apple.com/thread/4302934?tstart=0
http://www.insanelymac.com/forum/topic/282859-nvidia-1082-opengl-channel-exceptions-freezes-9600gt285gtx/

These 3 threads above also report the exact same issue, NOT using EVE.

Something must be triggering this caused by the Nvidia cards. And it isn't just first encountered in EVE Online.

I've managed to cause my freeze flickers by putting my mouse over multiple ships at one area quite frequently.

Looking around online, it's an issue which has been around, and this issue seems exclusive to the 120m, 330m, 320m, 9400m and 9600m.
Zeneb
Double-Down
#220 - 2014-02-13 16:48:41 UTC
The specific problems you and others are experiencing, may be "exclusive to the 20m, 330m, 320m, 9400m and 9600m" in YOUR(s) cases. But there is something else going on also. OTHER cards have reported similar graphics issues. In my case, I have NEVER had any graphics issues whatsoever with either of my two different graphics cards, outside of EVE. The issues in this thread appear to have started with specific patches although its possible that people who have 20m, 330m, 320m, 9400m and 9600m cards have had some of these or other graphics issues before the new patches, as outlined on Apples website. The newest patches seem to call on routines that are making these issues apparent across many graphics cards.