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EVE Client Frequently freezes up computer screen

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Call Rollard
Caldari Provisions
Caldari State
#181 - 2014-02-12 16:48:22 UTC  |  Edited by: Call Rollard
Today's patch didn't fix anything at all. Still getting constant flicker freezes.

I noticed I crashed when I putted my mouse over the lots of ships and station in space. Maybe this is the cause of the flicker freeze?

Can we receive an update on what will be done next?

Day 8...
Vex Eriker
Sebiestor Tribe
Minmatar Republic
#182 - 2014-02-12 17:49:03 UTC
Vex Eriker wrote:
Downloaded the patch just now and there is no change whatsoever.

I run the eve launcher, login and enter the program. It begins to load the hanger and freezes. I cannot force quit, I must turn off my entire computer.

My original problem, as I stated, was that after a short period of gameplay everything would "lock up." By lock up, I mean that i could not warp, dock, turn on modules, lock items, chat, etc. I could still spin the camera, move the mouse over items and have the cursor change, and sometimes even open up boxes (character screens, mail) but the boxes would never load, they would simply open up with no content within them. I was sometimes able to force quit the application when I had this problem, other times I would have to turn off my computer.

After I followed the eve support ticket's instruction, also stated above, the client now simply freezes upon opening the game with no ability to force quit.

Just wanted to clarify my specific issue that I believe others here also have. I have never received a black screen. When my client freezes, the graphics stay up, they just do not progress.

I run version 10.7.5 of Mac OS X from a MacBook Air. Intel HD Graphics 3000 384 MB.



Another update:

I turned off load station environment and turned my graphical settings to low. This actually allowed me to get past the initial loading when logging on. Everything seemed to be working, but again after about 5 minutes of gameplay, I ran into my initial problem. Client locks up, cannot turn off/on modules, warp, dock, chat, etc. So, I have come full circle.

I would advise people to try to make these same edits to their graphical settings and see if it gets them past freezing. I still can't play the game but at least I can update my skills.
King Zora
The Scope
Gallente Federation
#183 - 2014-02-12 17:53:46 UTC
No change. Since technically I'm below spec I'm buying a new computer - if that doesn't help I guess I'll have to quit EVE (and warn other Mac users against joining).
Call Rollard
Caldari Provisions
Caldari State
#184 - 2014-02-12 18:02:45 UTC  |  Edited by: Call Rollard
King Zora wrote:
No change. Since technically I'm below spec I'm buying a new computer - if that doesn't help I guess I'll have to quit EVE (and warn other Mac users against joining).


Worst case, CCP may just say to us that Anything of 330M or below is no longer supported anymore since it's the 330m, 320m and 9400m receiving problems. Shame really I hope it doesn't go that far since I paid for a sub only just recently and I'd really hate to stop playing EVE after playing for almost 2 years with no problems.

Lets just really hope CCP finds a fix to this first. Or tell them to reverse everything to before the 1.1 Rubicon patch.
Zeneb
Double-Down
#185 - 2014-02-12 18:13:11 UTC
Just loaded the new patch.

As before, getting to character select screen and then locking up…
kloktar
Laddexperten
#186 - 2014-02-12 18:55:22 UTC
My launcher is now bugging out and i can't seem to get the new patch. Having to force quit the launcher as it stops responding. Will try again when i have more time.
Call Rollard
Caldari Provisions
Caldari State
#187 - 2014-02-12 19:21:58 UTC
Looks like we won't get a fix before this weekend seeing the situation. My new question is will we be able to fly in EVE again with our computers...
Zeneb
Double-Down
#188 - 2014-02-12 19:41:05 UTC  |  Edited by: Zeneb
So I broke down and setup my other Mac, which is a mac mini, to run Eve.


The Mac Mini has an Intel HD 3000 graphics card installed as opposed to the NVIDIA GeForce GT 120 on my Mac Pro. On the Mac Mini I get to the character selection screen, am able to select a character and the UI almost loads completely. While the game is loading, the word "LOADING" phases in and out on the screen but after a minute or so, the word stops phasing and the computer locks up just like on my mac pro. On the Mac Pro I get to the character selection screen and it locks up there before I can select a character.

So the games progresses further on the Mini than on the Pro but in the end they both need hard resets.

It is not only the 330m, 320m, and 9400m receiving problems but a wide variety of graphics cards and setups…
Call Rollard
Caldari Provisions
Caldari State
#189 - 2014-02-12 19:56:58 UTC
Zeneb wrote:
So I broke down and setup my other Mac, which is a mac mini, to run Eve.


The Mac Mini has an Intel HD 3000 graphics card installed as opposed to the NVIDIA GeForce GT 120 on my Mac Pro. On the Mac Mini I get to the character selection screen, am able to select a character and the UI almost loads completely. While the game is loading, the word "LOADING" phases in and out on the screen but after a minute or so, the word stops phasing and the computer locks up just like on my mac pro. On the Mac Pro I get to the character selection screen and it locks up there before I can select a character.

So the games progresses further on the Mini than on the Pro but in the end they both need hard resets.

It is not only the 330m, 320m, and 9400m receiving problems but a wide variety of graphics cards and setups…


Yeah I can progress into the game but in space I get the flicker crashes. I seem to progress further but just can't fly in space.

We still have no note from CCP since around 12:00.
Poopy Kiss
Crusaders of Carthum
#190 - 2014-02-12 20:00:13 UTC
I snagged the system log files during the crash, they seem pretty similar to the other log files that have been posted:

2/12/14 11:48:35.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
2/12/14 11:48:35.000 AM kernel[0]: IOVendorGLContext::ReportGPURestart
2/12/14 11:48:36.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:36.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:37.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:37.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:37.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error

After this failure I was forced to hardboot, cmd+option+shift+esc couldn't recover, as well as cmd+option+esc.

I'll search the web to see if there's any kind of update or patch for OpenGL on our graphics card. It's hitting a parse error which shouldn't be too hard to fix some data is not being handled correctly so yeah maybe there's an update we're all missing for some reason.
Call Rollard
Caldari Provisions
Caldari State
#191 - 2014-02-12 20:03:26 UTC
Poopy Kiss wrote:
I snagged the system log files during the crash, they seem pretty similar to the other log files that have been posted:

2/12/14 11:48:35.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
2/12/14 11:48:35.000 AM kernel[0]: IOVendorGLContext::ReportGPURestart
2/12/14 11:48:36.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:36.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:37.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:37.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:37.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error

After this failure I was forced to hardboot, cmd+option+shift+esc couldn't recover, as well as cmd+option+esc.

I'll search the web to see if there's any kind of update or patch for OpenGL on our graphics card. It's hitting a parse error which shouldn't be too hard to fix some data is not being handled correctly so yeah maybe there's an update we're all missing for some reason.


Thing is the person above said he is getting lock ups with an Intel HD 3000 graphics card as well, so for some reason it doesn't seem it's an Nvidia problem. Maybe it has something to do with OpenGL.
Flysmack Numenor
Einherjer.
#192 - 2014-02-12 20:04:39 UTC
What I realized is, the longer I wait for selecting a char when loading finishes, the worse it gets, so when I quickly press Esc and go out of this menu again, and then click into the back screen where the chars should be, it logs me in without any issue, can play, undock do anything. But as soon as I wait in the char selection screen for longer then 5-10 sec then it is over.

I will try to reproduce the graphic issue again later, but I think the char selection screen start a call which ends in an endless loop causing this, the only way to circumwent this is to get as fast out of the char selection screen as possible. The question is which call is it which the char selection screen starts causing this bug.
nhouse123
House T-rade
#193 - 2014-02-12 20:13:49 UTC
So just reporting the patch today had zero effect for me.. Get to the character selection screen and it's just black. Noted a few people talking about blind clicking to activate a character but that seems impossible for me.. Tried and nothing. In the interest of trying to help CCP find the problem is there some othe commonality to the problem aside from the fact we all have older graphics cards.

I have 3 characters. Does everyone having the same black screen issue have 3 or something else?

My set up:

Osx 10.9.1
2009 iMac 2.66GHz intel core 2 duo
4Gb ram
NVDIA GeFOrce 9400 with 256MB

All working fine until last Monday? Patch
Flysmack Numenor
Einherjer.
#194 - 2014-02-12 20:17:59 UTC
The strange thing is not that it is only happening on old cards.. the real strange thing is that I can log in and play all chars on 2 of my accounts, but on my 3rd account, I cant get past the char selection screen.... I use the same settings and everything, all chars in pods, no difference... except maybe the visualization of the chars itself....
nhouse123
House T-rade
#195 - 2014-02-12 20:57:55 UTC
OK found a way in.

Have reported it to CCP maybe will help fix it properly.

So bypass the launcher by right clicking your normal eve start up ion, choose show package contents-->contents-->-->resources should be a familiar looking eve icon. Double click and you have the 'old' launch screen where you put your log in details at the bottom.

Then you will get the lovely black screen of death but now you can 'blind click' on where your character would be the familiar sounds go off in the background.

Wait....

Still a black screen BUT now alt-tab back to your desktop (which before I could not do using normal launcher)

THEN

alt-tab back to Eve and you should get your station environment, if its like mine it is horribly messed up - you can see your ship but the station is a horrible gold artefact...BUT undock, everything looks OK,,,,re-dock and everything is back to the way it used to be,

Not perfect but at least you can get in and update training plans, market orders, etc, etc.

The game is still there & messing around gets you in which proves the problems must be fixable - something to do with method calls at start up that are throwing the Nvdia cards into a loop.

Finally happy after being without Eve for a week & a half. !!
Call Rollard
Caldari Provisions
Caldari State
#196 - 2014-02-12 21:03:44 UTC
nhouse123 wrote:
OK found a way in.

Have reported it to CCP maybe will help fix it properly.

So bypass the launcher by right clicking your normal eve start up ion, choose show package contents-->contents-->-->resources should be a familiar looking eve icon. Double click and you have the 'old' launch screen where you put your log in details at the bottom.

Then you will get the lovely black screen of death but now you can 'blind click' on where your character would be the familiar sounds go off in the background.

Wait....

Still a black screen BUT now alt-tab back to your desktop (which before I could not do using normal launcher)

THEN

alt-tab back to Eve and you should get your station environment, if its like mine it is horribly messed up - you can see your ship but the station is a horrible gold artefact...BUT undock, everything looks OK,,,,re-dock and everything is back to the way it used to be,

Not perfect but at least you can get in and update training plans, market orders, etc, etc.

The game is still there & messing around gets you in which proves the problems must be fixable - something to do with method calls at start up that are throwing the Nvdia cards into a loop.

Finally happy after being without Eve for a week & a half. !!


Yeah all these solutions to just 'get us into eve' and we can't even fly in space properly still Sad

Hopefully there will be some sort of update soon on fixing everything of this issue.
Jackal Warmonger
Perkone
Caldari State
#197 - 2014-02-12 21:27:28 UTC
I'm new to the game and for the first few days where I was actually able to play, I really enjoyed it. Enough to seperate myself from my cold hard cash for plex and actual game time. So at this point, that's all money down the drain. Not happy and will have to look into a refund now because this is crap.
nhouse123
House T-rade
#198 - 2014-02-12 21:29:03 UTC
No. I can fly just fine when in. Just taking anything expensive out until sure it's stable.
nhouse123
House T-rade
#199 - 2014-02-12 21:29:55 UTC
* not
Gudrun die Gute
Imperial Academy
Amarr Empire
#200 - 2014-02-12 21:48:33 UTC
I have still the problem (or even worse)

While I was able to play eve by blindclicking on the black character screen, the game loaded after several minutes. Strange, that till today´s patch one account worked completely normal (same computer, same programm .... so WTF!!!)

Today, every account is showing the black character screen, while my prime account crashes after character blind selection.... no play possible any more with my prime.