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EVE Client Frequently freezes up computer screen

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Rudazara
Reveka.
Bad-Touch
#41 - 2014-02-06 09:08:27 UTC
Pletosu Plepletosu wrote:
After the patch.It still flickers.


Patch hasn't been released yet, few more hours
Rajafalko
Just mine it
#42 - 2014-02-06 11:31:18 UTC
I've applied the last patch 714680 (6 feb.) and it still unplayable : black screen flickering...
kloktar
Laddexperten
#43 - 2014-02-06 11:52:35 UTC
Yep.... new patch has not improved anything for me. Still not getting to character selection, just black screen and system freezes forcing hard reboot.
Tarek Hakaari
Caldari Provisions
Caldari State
#44 - 2014-02-06 11:55:30 UTC
I've downladed the patch aswell and here are my attempts:

1) logg in via launcher and still get black screen after game starts with music . now i could klick on my not seen character get into hangar and nothing after that

restart

2) clear cache and file from app support folder, start game bypassing launcher. change settings to windowed mode and eerythong off/ on minimum quality . Finally I see my character, logg in and see the ship in hangar after that i wanted to make my screen bigger so I changed scaling - big mistake, game frozen again

3) try to logg in again bypassing launcher and it keeps saying that my password or login isnt correkt i ckeck it couple times but nothin, so i cleared the cache and i got in into the black screen again .

so something still obviously isnt working.
Rudazara
Reveka.
Bad-Touch
#45 - 2014-02-06 12:41:36 UTC
Still jacked for me as well. Perhaps they cannot replicate the issue because they work on PC's all day? Either way, this issue renders the game unplayable for me, and I just plexed 3 accounts before the patch a few days ago. To CCP, we are handing you money to not receive a product.

I do not see the problem in making a post saying "your computer may no longer be compatible with EVE, get a new one" before I run around plexing accounts to not be able to play. I'm not asking for my money back, but maybe some insight on the issue, or what you guys THINK it may be, or if its something thats even being worked on : /
SCIACARL MARTE
The Scope
Gallente Federation
#46 - 2014-02-06 12:44:01 UTC
Ok got one mac (imac 24 2009 OS 10.6.8 NVIDIA GeForce GT 120) out of order after the last patch freeze every time that try to click some windows or change the screen setting. Its impossible to do nothing.
Got an other iMac (21 2009 OS10.6.8) that worked fine till 4 feb, no last patches made, tonight I try to log in, do the patch and see what happen. Then report on this forum.
CCP Snorlax
C C P
C C P Alliance
#47 - 2014-02-06 12:46:39 UTC
We are still not able to repro this problem inhouse, but we are still investigating.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
O'ralia
Destructive Influence
Northern Coalition.
#48 - 2014-02-06 13:05:18 UTC
CCP Snorlax wrote:
We are still not able to repro this problem inhouse, but we are still investigating.


Are you sure you are trying it on a mac?

I was working fine until 2 days ago and now I can't log in on my mac. I've already lost training time as I wasn't able to add a skill to the plan.

I find it a bit hard to believe that there are so many mac users on here that are having the same black screen issue and you can't 'reproduce the problem.'
Rudazara
Reveka.
Bad-Touch
#49 - 2014-02-06 13:06:26 UTC
O'ralia wrote:
CCP Snorlax wrote:
We are still not able to repro this problem inhouse, but we are still investigating.


Are you sure you are trying it on a mac?

I was working fine until 2 days ago and now I can't log in on my mac. I've already lost training time as I wasn't able to add a skill to the plan.

I find it a bit hard to believe that there are so many mac users on here that are having the same black screen issue and you can't 'reproduce the problem.'


I agree......
CCP Snorlax
C C P
C C P Alliance
#50 - 2014-02-06 13:34:47 UTC
O'ralia wrote:
CCP Snorlax wrote:
We are still not able to repro this problem inhouse, but we are still investigating.


Are you sure you are trying it on a mac?

I was working fine until 2 days ago and now I can't log in on my mac. I've already lost training time as I wasn't able to add a skill to the plan.

I find it a bit hard to believe that there are so many mac users on here that are having the same black screen issue and you can't 'reproduce the problem.'

I appreciate that this is frustrating, but the fact is that this is not happening on all Macs - see https://forums.eveonline.com/default.aspx?g=posts&m=4195477#post4195477 for example. We would also have noticed if there was a significant drop in logins from Macs. This makes it harder for us to track down, but we are still working on it.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Autumn Orchid
#51 - 2014-02-06 13:37:33 UTC
Haven't had an issue until today. I had about an hour logged then decided to do a Mission then I froze in the middle of space. Tried docking and nothing happened. When I rebooted Eve I was near the dock but not docked, froze again and rebooted. Third attempt and I was finally in the dock.

Seems like the game is still doing some of the things we request we're just not able to see them on our end. Hope this problem gets fixed soon. If theres any information I, or we, can supply I'm sure everyone would be more than willing.
CCP Snorlax
C C P
C C P Alliance
#52 - 2014-02-06 13:59:52 UTC
Getting logs from the startup of the client might help - see https://wiki.eveonline.com/en/wiki/Mac_bug_reporting for details on getting logging from the Mac client.

Please file bug reports with the logs, and details on your system and exact symptoms.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Madelaine Krieger
Caldari Provisions
Caldari State
#53 - 2014-02-06 14:34:21 UTC  |  Edited by: Madelaine Krieger
I would love to do so... unfortunately, if I try to launch the game after logging into the launcher, all that happens is that the windowed application is completely black and unresponsive. my hole mac now turns unresponsive, too. Forcing me to hard reboot every time I try to launch the game.

This issue appears since the patch on tuesday. I was just fine thru the weekend and since tuesday I can't even get on to the character selection screen.

I have so far tried clearing all caches, completely wiped and downloaded a complete fresh client. With the absolute same result.

Right now my character ran out of training, I just BOUGHT new gametime on my other account (where the training queue will expire soon) and I can't even log in.

And I can't even get you a log file or bug report, as all I get is a complete frozen up computer after trying to launch eve.

Any suggestions on what to do, please?



//EDIT:
I managed to launch the game again by bypassing the launcher and then, in the settings, disabling OpenGL and setting intval mode to immediate. Maybe after all it is a graphic issue and collides with openGL?

Can you guys check, if OpenGL is checked on your settings?

//EDIT #2
Apparently my happiness was a bit premature. I know receive a black character selection screen again after bypassing the launcher. Though the system now may OR may not lock up completely. I can ghostclick on a character and then the system will definetly lock up as my chars are in space.

___

System:
2.4 IntelCore 2 Duo, 8GB RAM, OSX 10.9.1
O'ralia
Destructive Influence
Northern Coalition.
#54 - 2014-02-06 15:13:40 UTC  |  Edited by: O'ralia
CCP Snorlax wrote:
I appreciate that this is frustrating, but the fact is that this is not happening on all Macs - see https://forums.eveonline.com/default.aspx?g=posts&m=4195477#post4195477 for example. We would also have noticed if there was a significant drop in logins from Macs. This makes it harder for us to track down, but we are still working on it.


It isn't happening on all macs, I agree but it is happening on both older core 2 duo macs and newer i7 macs so I hardly think it is a hardware issue, or a mac not meeting the minimum requirements. (Within reason obviously)

I imagine the amount of people logging in on a machas declined massively duo to the whole computer freezing up.

Very, very frustrating.

Will you be looking ot some form og ingame compensation for players that can't login to update skills etc.

On a brighter note, it is good to see CCP responding on the thread and not ignoring the mac user base.
Rajafalko
Just mine it
#55 - 2014-02-06 15:29:25 UTC  |  Edited by: Rajafalko
What about Display Adaptater ?

On my MacBook Pro 15'' and MacBook 13'' Alu I have the same NVDIA GeForce 9400M and I have the same problem on both.

EDIT :
Open GL is unchecked on my settings
Grizilk Chanlin
Aliastra
Gallente Federation
#56 - 2014-02-06 15:29:40 UTC
Madelaine Krieger wrote:
//EDIT:
I managed to launch the game again by bypassing the launcher and then, in the settings, disabling OpenGL and setting intval mode to immediate. Maybe after all it is a graphic issue and collides with openGL?

Can you guys check, if OpenGL is checked on your settings?


I tried this and it worked... sort of.

I did not have OpenGL enabled, but did change the setting interval mode to immediate. When I then logged in from the client window I still got a black screen and it appeared that the same thing was happening.

But I waited a minute and then clicked in the client window where one of the character portraits would normally be. It then logged that character into the world. Right before the normal play window came up, I saw for half a second the character select screen in all its glory.

I also submitted a bug report.
Call Rollard
Caldari Provisions
Caldari State
#57 - 2014-02-06 16:19:54 UTC  |  Edited by: Call Rollard
Edited my post. I'm still receiving the flicker crash. Todays patch didn't fix it Sad

I really hope we can get reimbursed game time for this, this flicker issue appears to happen when multiple ships are on grid. In parts of not being able to reproduce this issue, it almost always happens within a minute after many ships are on grid. Lots of us have the issue so there must be a way to reproduce it.

Myself I don't have any login issues it's the flicker then screen freeze issue which is causing EVE to be unplayable.

Been 3 days now with no EVE fun. Sad
Call Rollard
Caldari Provisions
Caldari State
#58 - 2014-02-06 17:00:51 UTC
I noticed the person with no problem is running 10.7.5. An older OS, not Mavericks.

What operating system are we all running and receiving the flicker freeze issue with? I want to know if it's all Mac OS's or just Mavericks.

Also is CCP testing this with what OS? 10.9.1? 10.7.5?

Me: 10.9.1
Toyo Hanzo
Perkone
Caldari State
#59 - 2014-02-06 17:07:17 UTC  |  Edited by: Toyo Hanzo
I'm on 10.7.5 and having the problem.

My mac is from 2009.
2.5 Intel Core 2 Duo
4gb ram
NVIDIA GeForce 9400M 256 MB
Call Rollard
Caldari Provisions
Caldari State
#60 - 2014-02-06 17:15:28 UTC
Toyo Hanzo wrote:
I'm on 10.7.5 and having the problem.

My mac is from 2009.
2.5 Intel Core 2 Duo
4gb ram
NVIDIA GeForce 9400M 256 MB


Ok I see. This is through different versions of OSX then. Not just Mavericks.

Please give us an update CCP Sad