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Issues, Workarounds & Localization

 
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Runtime Error: Crashing after 2 or 3 warps since patch

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Rolix FallenOne
Industry LV
#61 - 2014-02-04 09:22:42 UTC  |  Edited by: Rolix FallenOne
After trying out different video drivers, different settings of graphic quality from the lowest to highest, dx9... Nothing has helped!

I still get the error right before warp finishes or right after it has finished. That is happening flying noctis salvaging my bookmarks.
Kenshaiso
League of Non-Aligned Worlds
#62 - 2014-02-04 09:44:54 UTC
Alice Krige wrote:
I have had the same error as this one:
Microsoft Visual C++ Runtime Library
"Runtime Error!
Program: C:\Program Files\CCP\EVE\bin\ExeFile.exe
abnormal program termination"
in a popup window.

Anti-Alias is disabled so that doesn't help me.

While warping around in a Noctis from safespot to safespot, nothing special...


Thats exactly my issue, only seems to cause the pop up whilst in a noctis.
Ellesd
Abyssal Nanofibre Internal Structure
People Assaulting People in Space.
#63 - 2014-02-04 10:13:16 UTC  |  Edited by: Ellesd
I started having a similar problem to this tonight,

AMD Radeon 6700

I hadn't had the same problems as everyone else right after the patch, but it started tonight when, on a whim, I turned back on the camera shake that I hated anyway. Almost as soon as I did, I started crashing (video card crash and reboot, EVE unresponsive after) out of warp on approach to gates. Having now turned it back off, it isn't doing it anymore.

Try it. Camera shake sucks fedo anyway.
Sascha Resu
Republic of Black Guard
#64 - 2014-02-04 12:10:00 UTC  |  Edited by: Sascha Resu
Ugh After patch 1.1.4 (Released on Tuesday, February 4th 2014) the problem still exists...
I warp with the Stratios and ... yeah i see my beautiful Desktop.

Win 8.1 Pro, 64 bit
Nvidia Geforce GTX 560 Ti
Blue Aroma
CatharsisE
#65 - 2014-02-04 13:34:56 UTC
after today's release a crash still occurs.

AMD R9 290X
Otis Odysseus
Doomheim
#66 - 2014-02-04 14:39:13 UTC
The patch changed nothing for me.

The problem still persists at the same frequency in the same manner.
Veronica Felix
Doomheim
#67 - 2014-02-04 14:39:34 UTC
*sigh* Still crashing.
Lee Chang
Akasuki Corporation
#68 - 2014-02-04 16:15:20 UTC
All the patch did was to remove the runtime error window... still crashing with the SOE ships
CCP Snorlax
C C P
C C P Alliance
#69 - 2014-02-04 16:22:50 UTC
This is obviously a separate issue - we've not been able to reproduce this inhouse yet and are looking for more info. We don't seem to get any crash dumps for this so we need your help in gaterhing information.

Please file bug reports with as much detail as you can, and attach log files.

See https://wiki.eveonline.com/en/wiki/Bug_report and https://wiki.eveonline.com/en/wiki/Log_Server for details.

For the technically savvy among you (I know, pretty much all of you) - if you do get this error - while the dialog is still on the screen, go to task manager and find exefile.exe under Processes, right-click on it and select Create Dump File. Find the file it produced and attach it to the bug report (you may want to zip it up first).

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
StuofBeef
The Gold Angels
Sixth Empire
#70 - 2014-02-04 18:04:45 UTC  |  Edited by: StuofBeef
Slight issue with that Snorlax, bug reports are limited to 15mb a file and upto 10 files max, my dump file is 382mb zipped. Shocked
CCP Snorlax
C C P
C C P Alliance
#71 - 2014-02-04 20:26:36 UTC
StuofBeef wrote:
Slight issue with that Snorlax, bug reports are limited to 15mb a file and upto 10 files max, my dump file is 382mb zipped. Shocked

Oops, sorry, forgot about the size limit.

Can you put it on Google Drive or something like that? You can send me the link in EVE mail.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
CM 6unk
Perkone
Caldari State
#72 - 2014-02-04 20:33:27 UTC
CCP Snorlax wrote:

when we can see CCP answer about NEW omni\dron problem ?
https://forums.eveonline.com/default.aspx?g=posts&t=318175&find=unread
CCP Snorlax
C C P
C C P Alliance
#73 - 2014-02-04 20:49:10 UTC
CM 6unk wrote:
CCP Snorlax wrote:

when we can see CCP answer about NEW omni\dron problem ?
https://forums.eveonline.com/default.aspx?g=posts&t=318175&find=unread

Not in my area, but I'll ask around and ensure it gets looked into. Have you filed a bug report?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Leanna Dekara
Viziam
Amarr Empire
#74 - 2014-02-04 21:05:20 UTC
Was successfully able to reproduce the runtime error just now, but this time with the log server up and running. Bug report submitted, including the steps I took to reproduce it and the log file. Hope it comes in handy Snorlax!
Rolix FallenOne
Industry LV
#75 - 2014-02-04 21:08:55 UTC
Reproduced the error in few warps around system.

Made the exefile.exe dump and Logserver files. As dump was huge ~800mb added it to my dropbox together with Logserver files.
Sent to CCP Snorlax, hope this helps.
Zulu PG
Perkone
Caldari State
#76 - 2014-02-05 10:08:29 UTC  |  Edited by: Zulu PG
@CCP Snorlax:

I sent you a mail with a link for all the relevant data:
Unfortunately, because I was filing the report I lost my ship :(
It would be cool, if that kill could be undone. I added the KM-link to the mail and sent it as well.

edit: it seems that ships aren't warping out as long as the exefile.exe is still running. I thought the runtime error made stop the game and due to that my ship would warp out, it didn't.
So ppl who get this error should be careful.

Best wishes

Z
CCP Snorlax
C C P
C C P Alliance
#77 - 2014-02-05 10:52:59 UTC
Thanks for your logs and dumps - this gives us a lot of information. Hopefully we'll have a fix soon!

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
CCP Snorlax
C C P
C C P Alliance
#78 - 2014-02-05 11:02:27 UTC
CM 6unk wrote:
CCP Snorlax wrote:

when we can see CCP answer about NEW omni\dron problem ?
https://forums.eveonline.com/default.aspx?g=posts&t=318175&find=unread

See https://forums.eveonline.com/default.aspx?g=posts&m=4193449#post4193449 for a discussion on this.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Alice Krige
Galactic Kingdom
#79 - 2014-02-05 16:41:38 UTC
Kenshaiso wrote:
Alice Krige wrote:
I have had the same error as this one:
Microsoft Visual C++ Runtime Library
"Runtime Error!
Program: C:\Program Files\CCP\EVE\bin\ExeFile.exe
abnormal program termination"
in a popup window.

Anti-Alias is disabled so that doesn't help me.

While warping around in a Noctis from safespot to safespot, nothing special...


Thats exactly my issue, only seems to cause the pop up whilst in a noctis.


Had the issue just now.
Didn't see the post about creating a Crash Dump but I will make one next time.
Isil Tawate
Perkone
Caldari State
#80 - 2014-02-05 18:09:25 UTC
This same problem occurs with me for some time. Always flying in Noctis, I hope that the problem stopped because Noctis has been converted to scrap as a result of this strange and unexplained phenomena: D