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Play in north america, pay in euros
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RAVENSOME
Center for Advanced Studies
Gallente Federation
#1 - 2014-01-24 15:44:39 UTC  |  Edited by: RAVENSOME
Hello,
I would like to share my experience to see if someone else had the same problem in the past to try to find a possible solution.
When I opened my Eve account in 2008 I was living in Europe and I used to pay my subscription with a VISA issued in Europe (ofc).
Two years ago I moved in North America, yesterday I activated my account which was frozen and found out that instead of paying in $ I paid in euros so, instead of paying $ 14.99 I paid $ 22.45 (more or less).
Now, while I was paying, I noticed the currency expressed in Euros but I thought that the currency used was related to the type of Credit card you put. In fact, the credit card I used to set up my subscription was issued in North America.
I guess you should change the address of your account but how? I could just put my real address in the billing form which I think isn't enough.

Any help from someone who had the same experience?

I already submitted a ticket and asked for refund. But can I change the address of my account by myself?

tank you.

rvnsm

EDIT 24JAN14:
After petition, currency for NEW subscription was adjusted but CCP replied to speak with credit card for refund X which it doesn't make any sense, in fact, they have my money now.
Good example of Customer Care.
Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
#2 - 2014-01-24 16:14:26 UTC
I think the simplest way to solve the problem would be to move back to Europe, then you can be over charged with the rest of us.

User of 'Bumblefck's Luscious & Luminous Mustachio Wax'
stoicfaux
#3 - 2014-01-24 16:18:55 UTC  |  Edited by: stoicfaux
Archibald Thistlewaite III wrote:
I think the simplest way to solve the problem would be to move back to Europe, then you can be over charged with the rest of us.

Plus, with the Europe solution, you can beat your fist against a brick wall in rage, and then get free health care to fix your hand.

Pon Farr Memorial: once every 7 years, all the carebears in high-sec must PvP or they will be temp-banned.
embrel
BamBam Inc.
#4 - 2014-01-24 16:23:28 UTC
Archibald Thistlewaite III wrote:
I think the simplest way to solve the problem would be to move back to Europe, then you can be over charged with the rest of us.


Consider it development aid to the poor 3rd world US-players.
Ptraci
3 R Corporation
#5 - 2014-01-24 16:23:35 UTC
I doubt GD can solve your problem, at most we can make fun of you. Petition is the only thing that will have a chance of actually helping you.

But yeah, when you travel internationally a lot it can be confusing, what with companies' financial departments wanting to maximize profits, banks wanting to screw you on exchange rates, credit card companies suddenly cutting you off because, you know, you changed your spending pattern and they want to be sure the card wasn't stolen, and now throw in all the anti-money laundering rules and regulations that make banks treat you like a criminal if you actually have any money at all, and something as simple as billing is a nightmare nowadays.
Domi Kring
Gemini Talon Security Division
#6 - 2014-01-24 20:33:35 UTC
I had a similar issue with pounds and euros. solved it easily enough with a petition.
Barbara Nichole
Royal Amarr Institute
Amarr Empire
#7 - 2014-01-25 00:40:53 UTC
you mean we can now use funny money?

  - remove the cloaked from local; free intel is the real problem, not  "afk" cloaking -

[IMG]http://i12.photobucket.com/albums/a208/DawnFrostbringer/consultsig.jpg[/IMG]
Xurr
Wasted Potential.
#8 - 2014-01-25 03:26:32 UTC
stoicfaux wrote:
Archibald Thistlewaite III wrote:
I think the simplest way to solve the problem would be to move back to Europe, then you can be over charged with the rest of us.

Plus, with the Europe solution, you can beat your fist against a brick wall in rage, and then get free health care to fix your hand.



Hmmmm paying more for everything and 'free' health care. If only there was a connection.


You'd almost certainly have to send in a billing petition to get something like this resolved.
Unsuccessful At Everything
The Troll Bridge
#9 - 2014-01-25 04:12:21 UTC
Petition it.


General Discussion is like a rocking chair, it gives you something to do, but it doesn't get you anywhere.


Write that down.

Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Nedes Betternaem
Imperial Academy
Amarr Empire
#10 - 2014-01-25 05:23:32 UTC
embrel wrote:
Archibald Thistlewaite III wrote:
I think the simplest way to solve the problem would be to move back to Europe, then you can be over charged with the rest of us.


Consider it development aid to the poor 3rd world US-players.


Quote:
The term Third World arose during the Cold War to define countries that remained non-aligned with either NATO (with the United States, Western European nations and their allies representing the First World), or the Communist Bloc


So the US is not allied with the US?
ElQuirko
University of Caille
Gallente Federation
#11 - 2014-01-25 12:47:45 UTC  |  Edited by: ElQuirko
Xurr wrote:
stoicfaux wrote:
Plus, with the Europe solution, you can beat your fist against a brick wall in rage, and then get free health care to fix your hand.

Hmmmm paying more for everything and 'free' health care. If only there was a connection.

Hmmmm, paying a comparatively high tax rate when compared with those with free healthcare to shore up the military and then being breathtakingly overcharged for the simplest of medicines and treatments due to a gargantuan corporate lobby influencing a government that is composed of representatives who care more for re-election and feathering their own nests than their constituents. Thank god a country like this doesn't exist... Roll

Nedes Betternaem wrote:
embrel wrote:
Consider it development aid to the poor 3rd world US-players.


Quote:
The term Third World arose during the Cold War to define countries that remained non-aligned with either NATO (with the United States, Western European nations and their allies representing the First World), or the Communist Bloc


So the US is not allied with the US?

Have you seen American society and/or politics? It's a wonder the country isn't being torn in two by civil war - or it would be, if not for the massive civil repression through the scaremongering media and fire-armed police...

Dodixie > Hek
RAIN Arthie
The Scope
Gallente Federation
#12 - 2014-01-25 12:59:35 UTC
RAVENSOME wrote:
Hello,
I would like to share my experience to see if someone else had the same problem in the past to try to find a possible solution.
When I opened my Eve account in 2008 I was living in Europe and I used to pay my subscription with a VISA issued in Europe (ofc).
Two years ago I moved in North America, yesterday I activated my account which was frozen and found out that instead of paying in $ I paid in euros so, instead of paying $ 14.99 I paid $ 22.45 (more or less).
Now, while I was paying, I noticed the currency expressed in Euros but I thought that the currency used was related to the type of Credit card you put. In fact, the credit card I used to set up my subscription was issued in North America.
I guess you should change the address of your account but how? I could just put my real address in the billing form which I think isn't enough.

Any help from someone who had the same experience?

I already submitted a ticket and asked for refund. But can I change the address of my account by myself?

tank you.

rvnsm


See if they will accept bit coins or litecoins. Look them up.
Ralph King-Griffin
New Eden Tech Support
#13 - 2014-01-25 13:05:38 UTC
Barbara Nichole wrote:
you mean we can now use funny money?

good thing that "funny money" is worth 1.37 us bottlecaps at the moment

Murderers of Negotiable Motivations

=]|[=
Ralph King-Griffin
New Eden Tech Support
#14 - 2014-01-25 13:09:04 UTC  |  Edited by: Ralph King-Griffin
Xurr wrote:
stoicfaux wrote:
Archibald Thistlewaite III wrote:
I think the simplest way to solve the problem would be to move back to Europe, then you can be over charged with the rest of us.

Plus, with the Europe solution, you can beat your fist against a brick wall in rage, and then get free health care to fix your hand.



Hmmmm paying more for everything and 'free' health care. If only there was a connection.



yeah, Government.
its almost as if our taxes are used for some decernable good Shocked

Murderers of Negotiable Motivations

=]|[=
Altessa Post
Midnight special super sexy
#15 - 2014-01-25 13:50:23 UTC
Paying with yankee pesos, cute....

On the internet, you can be whatever you want to be. It is amazing that so many people chose to be stupid.
Na Und
Galactronics
#16 - 2014-01-25 21:47:32 UTC
Ralph King-Griffin wrote:
Barbara Nichole wrote:
you mean we can now use funny money?

good thing that "funny money" is worth 1.37 us bottlecaps at the moment


Hmm . . . I wonder. Would the U.S. government be responsible?
Katran Luftschreck
Royal Ammatar Engineering Corps
#17 - 2014-01-25 23:25:04 UTC
I have a friend who keeps track of this sort of stuff...

US Dollar vs. Eurodollar
Jan 1, 2001: 1.06
Jan 1, 2002: 1.12
Jan 1, 2003: 0.95
Jan 1, 2004: 0.79
Jan 1, 2005: 0.73
Jan 1, 2006: 0.84
Jan 1, 2007: 0.75
Jan 1, 2008: 0.68
Jan 1, 2009: 0.71
Jan 1, 2010: 0.69
Jan 1, 2011: 0.74
Jan 1, 2012: 0.77
Jan 1, 2013: 0.75
Jan 1, 2014: 0.72

US Dollar vs British Pound
Jan 1, 2001: 0.66
Jan 1, 2002: 0.68
Jan 1, 2003: 0.62
Jan 1, 2004: 0.56
Jan 1, 2005: 0.52
Jan 1, 2006: 0.58
Jan 1, 2007: 0.51
Jan 1, 2008: 0.50
Jan 1, 2009: 0.68
Jan 1, 2010: 0.62
Jan 1, 2011: 0.64
Jan 1, 2012: 0.64
Jan 1, 2013: 0.61
Jan 1, 2014: 0.60

US Dollar vs. Chinese Yuan
Jan 1, 2001: 8.27
Jan 1, 2002: 8.28
Jan 1, 2003: 8.28
Jan 1, 2004: 8.28
Jan 1, 2005: 8.28
Jan 1, 2006: 8.07
Jan 1, 2007: 7.81
Jan 1, 2008: 7.31
Jan 1, 2009: 6.83
Jan 1, 2010: 6.82
Jan 1, 2011: 6.59
Jan 1, 2012: 6.37
Jan 1, 2013: 6.31
Jan 1, 2014: 6.11


So, yeah I can see why CCP would prefer not to take payment in toilet paper.

http://youtu.be/t0q2F8NsYQ0