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Reimbursement policy - A new appeal to CCP

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Author
Silent Nightingale
Wing-Holding
SOLAR WING.
#1 - 2014-01-22 21:50:57 UTC  |  Edited by: Silent Nightingale
Dear CCP

Not long ago there was a large-scale battle in HED-GP, in which many ships were destroyed. The fight was spoiled with terrible lags and thousands of players suffered from inability to do anything with their ships for many hours, because now you obviously can’t make your systems function fluently and without problems when too many pilots come together in one system. As we found out, you are going to introduce a number of serious changes in the current game mechanics and you have started work on them. We will see if it will help or make the situation worse, but in theory they seem to be sensible and it might work. If so, Eve Online will become a more interesting and pleasant game to play, so we wish you good luck.

But unfortunately not only lags and TD make so many pilots feel displeased and even angry after such battles. We all know that good ships are expensive and it takes much time and effort to gather isks for them by mining, ratting, doing missions etc. And when pilots lose such ships not because of their lack of experience or the objective superiority of enemies, but due to some system failures and technical defects in the game you have developed – It is rather disappointing. But the most discouraging fact is that when the players sent you petitions giving proves that the problem was on your side and asking for reimbursement – they got nothing but excuses. You said that it was a large-scale battle and you don’t recompense for ships lost in large-scale battles as it is indicated in section 5 of the reimbursement rules. The pilots were recommended to turn for explanations to their coalition leaders, and the coalition leaders were asked to prevent their members from sending petitions within the framework of cooperation with you. You called it be most honest and fair decision in this situation.

But the point is that we disagree with such a statement and believe that such a decision is an apparent injustice towards common players. Section 5 in the form that we know today violates every idea of fair agreement and needs elimination/modification. Ingame values lost by players as a result of defects in developers’ work and program malfunction must be recompensed regardless to the number of players decided to take part in this or that battle. It is not clear what you consider to be a large-scale fight - whether 40 or 400 or 4000 pilots must be involved in it, and since there are no official indication anywhere no one can be sure that the rule won’t be applied to this or that case. Should common pilots tell fortunes how many other players will take part in the battle and whether it will be later called a large-scale non-compensible fight when they jump into a system? Such refusal to recompense foe ingame values lost in large-scale encounter in the game which claimes large-scale encounters to be one of the main achievements looks like unconscientious advertising and mockery at common players. Thank god we can be sure that it is not true and we hope you also believe that Eve players mustn’t suffer losses because of the development or functional shortcomings .

That is why we ask you to recompense all ships to those pilots who sent you reimbursement requests and provided proves of technical reasons which became a reason of their ship loss. And we ask you to eliminate or modify section 5 of the reimbursement rules to make sure that every pilot will get his ship back if he loses it because of you. That is what we believe to be an honest and just decision showing your respect and willingness to help us.

If you still won’t be able to do it for some reason we think that you might feel obliged to gamers who want to start playing Eve Online and buy their first plexes from the official site about the fact that in this game their ships can be destroyed in a strange and indefinable way because some game aspects are still half-backed and you will probably want them to study carefully the reimbursement policy because as you can see some pilots didn’t pay much attention to until it was too late. As you must be very busy with fixing lags we – as an independent group of creative altruists and eager beavers decided to help you and to do it by ourselves. We are preparing a set of videos and surveys which will help people to see Eve Online from inside, to feel the inexpressible amicability in the relations between the development department of CCP Online and eve players’ community. We want them to realize the fun they will be able to enjoy for many hours in the battles like we had is HED-GP and encourage them to download the game. We will also be glad to inform them which sections of EULA they should pay special attention to before they press “I Agree”. We don’t need any gratitude for that there are lots of people who just want to help you somehow and they will spread our creation all over the game forums in no time.

Thank you, looking forward to hear news concerning reimbursement. Blink

Add likes and send a link to this topic to your friends if you want CCP to change anything on this matter.
Karen Avioras
The Raging Raccoons
#2 - 2014-01-22 21:51:28 UTC
You shouldn't get ****.
Bad Messenger
Rehabilitation Clinic
#3 - 2014-01-22 21:52:00 UTC
learn to play
ElQuirko
University of Caille
Gallente Federation
#4 - 2014-01-22 21:53:27 UTC  |  Edited by: ElQuirko
You went into those fleets expecting to die. The context means f*** all. TiDi gives you more chance of surviving than anyone had in the old days - is your alliance too poor to reimburse losses?

Dodixie > Hek

Kimmi Chan
Tastes Like Purple
#5 - 2014-01-22 21:54:20 UTC
The first thread got locked.

Then someone else reposted it and it got locked.

Now another, same content, better paragraphs (kind of) and I'm am betting I know where this is going.

So

IB4L

"Grr Kimmi  Nerf Chans!" ~Jenn aSide

www.eve-radio.com  Join Eve Radio channel in game!

Scipio Artelius
Weaponised Vegemite
Flying Dangerous
#6 - 2014-01-22 21:55:29 UTC  |  Edited by: Scipio Artelius
More QQ.

IB4L

Quote:
Thank you, looking forward to hear news concerning reimbursement.


You've already heard news on reimbursements. There won't be any.

Get over it. It's not like your the first or last person to lose a ship, petition and not be reimbursed, even where you think it's justified. CCP have had a clearly documented policy on reimbursement for a long time and their actions in this situation have been perfectly consistent with that policy.
Sentamon
Imperial Academy
Amarr Empire
#7 - 2014-01-22 21:56:46 UTC
Blobber tears, almost as good as ganker tears.

~ Professional Forum Alt  ~

Verlane Nalelmir
Royal Amarr Institute
Amarr Empire
#8 - 2014-01-22 21:58:49 UTC
ElQuirko wrote:
You went into those fleets expecting to die. The context means f*** all. TiDi gives you more chance of surviving than anyone had in the old days - is your alliance too poor to reimburse losses?



This all the way!
Hasikan Miallok
Republic University
Minmatar Republic
#9 - 2014-01-22 21:59:21 UTC
Are these the same nullsec people that told the all the highsec whiners who lost shiney mission and incursion ships in the last live event to HTFU as TIDI and lag was just part of the game?
Marsha Mallow
#10 - 2014-01-22 22:01:29 UTC
Silent Nightingale wrote:
The pilots were recommended to turn for explanations to their coalition leaders, and the coalition leaders were asked to prevent their members from sending petitions within the framework of cooperation with you.

Why aren't your coalition leaders posting on the forums on your behalf with reimbursement requests?

Ripard Teg > For the morons in the room:

Sweets > U can dd my face any day

Mario Putzo
#11 - 2014-01-22 22:02:12 UTC
posting in a dead thread.
Verlane Nalelmir
Royal Amarr Institute
Amarr Empire
#12 - 2014-01-22 22:04:02 UTC
Hasikan Miallok wrote:
Are these the same nullsec people that told the all the highsec whiners who lost shiney mission and incursion ships in the last live event to HTFU as TIDI and lag was just part of the game?



Most likely. Losing a ship is losing a ship. Buy a new one and move on. Pretty sure the Goons and their people can replace what was lost in the "turkey shoot".
Themanfromdalmontee
EVE RADIO ARMY
#13 - 2014-01-22 22:06:56 UTC  |  Edited by: Themanfromdalmontee
No (tldr anyway) thats what going into fights is all about ****wit, loosing **** :P
Ashala Arcsylver
Gypsy Rose Mining
#14 - 2014-01-22 22:07:57 UTC
Hasikan Miallok wrote:
Are these the same nullsec people that told the all the highsec whiners who lost shiney mission and incursion ships in the last live event to HTFU as TIDI and lag was just part of the game?



I am very glad someone else finally put this out in the open. I have been thinking the same thing since all these threads started spamming the GD forum. Funny how when it is a bunch of Highsec Carebears being fed into the meat grinder how they say HTFU or GTFO it's TiDi and working as intended, but when it is a bunch of Nullbears being turned into sausages they cry foul and say the system is broken.

For the first time in my Eve career I have my tears mug full and I am VERY much enjoying the taste of some fine tears.

https://secure.eveonline.com/RecallProgram/?invc=49d8eb6e-097b-437a-b125-519e25dd9cd3&type=share

Domanique Altares
Rifterlings
#15 - 2014-01-22 22:08:49 UTC
OP is pathetic. Get over it.
Sarah Nalelmir
Imperial Academy
Amarr Empire
#16 - 2014-01-22 22:10:55 UTC
Time the mods started doing their jobs and handing out forum bans ffs fed up of seeing these threads.
James Amril-Kesh
Viziam
Amarr Empire
#17 - 2014-01-22 22:10:58 UTC
Tidi is not the problem.
Not being able to load grid or activate modules at all is.

Enjoying the rain today? ;)

Nuela
WoT Misfits
#18 - 2014-01-22 22:11:52 UTC  |  Edited by: Nuela
How did a person in an NPC corp get involved in the blob contest in Hed? Don't worry OP you would have lost your ship anyway being neut to everyone.
Sarah Nalelmir
Imperial Academy
Amarr Empire
#19 - 2014-01-22 22:12:46 UTC
Silent Nightingale wrote:
... wrote a long boring post full of delicious tears.


WE DONT CARE ....... PLEASE UNSUB AND UNINSTALL AND GTFO OR LEARN NOT TO FLY WHAT YOU CANT AFFORD TO NOT REPLACE

SERIOUSLY ENOUGH IS ENOUGH
Pytria Le'Danness
Placid Reborn
#20 - 2014-01-22 22:12:58 UTC
TL,DR:

Starving null sec alliance lost a fight, has an alt beg CCP for their ships back.

Why not also ask CCP to spawn some more R64 moons?
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