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CCPs Official response to HED and reimbursements... First post
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Federal Navy Academy 2,629
Batelle Federal Navy Academy Likes received: 2,629	#21 - 2014-01-21 15:54:48 UTC 2 laggy fleet fights are definitely a new phenomenon and we should all be outraged. "CCP is changing policy, and has asked that we discontinue the bonus credit program after November 7th. So until then, enjoy a super-bonus of 1B Blink Credit for each 60-day GTC you buy!" Never forget.

Angelica Dreamstar

Aliastra

Gallente Federation

Likes received: 1,101

#22 - 2014-01-21 16:01:14 UTC

Jaun Pacht-Feng wrote:

Mah Boobz wrote:

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

CCP knows this was all caused by their failed programming, yet the response they give to their paying customers is basically tough!

If I paid for this game, that would be the end for sure.

WORST CUSTOMER SERVICE EVER!

P.S. can't wait to read the 100 news articles from every gaming site on the internet flameing CCP for this.

P.S.S. CCP, please post stats of how many accounts this loses you Lol

Goon ALT detected...

Goonswarm Damage Control™ incoming in 3......2......1........

No, that's no goon alt. Sounds more like Ziona. She runs from thread to thread with the purpose of making people angry, because that makes her feel better about herself. It's pretty sad that people have to behave that way.

bingo, his pig not being a goat doesn't make the pig wrong, just him an idiot for shouting at his pig "WHY ARENT YOU A GOAT!" (Source)

-- Ralph King-Griffin, about deranged people playing EVE ONLINE

Malcolm from Marketing

Klaatu Technologies

Likes received: 109

#23 - 2014-01-21 16:01:15 UTC | Edited by: Malcolm from Marketing

Mah Boobz wrote:

Jaun Pacht-Feng wrote:

Mah Boobz wrote:

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

Goon ALT detected...

Goonswarm Damage Control™ incoming in 3......2......1........

Actually I'm not with any null-sec alliance.
I just think this is total crap customer support.

FACT: CCP members tweeted that the server couldn't handle the load.
FACT: CCP knew this was going on, they even shut down and changed nodes to support it.

Both facts the player base knew full well too.

Funny thing here is, Goons knew exactly what they were doing. They attempted to purposely crash the node by piling 1000 domi's into the blob already assembled in that system, just like they did a few weeks ago, and turning PL and co. advantage into a game of who can log back in fastest when the server eventually comes back up.
Trouble is, the node held and they paid the price of the gamble they took. They knew full well what cramming a 1000 domi's into that system plus all those dreads would hopefully do ( not their own dreads though, they told the ruskies to go first by coincidence and goonies only lost a handfull, the rest were rusrus dreads sent to the sacrificial lamb known as PL/N3 ) but it just didnt work out for them this time.

Sucks for them i guess.

corporal hicks

Aliastra

Gallente Federation

Likes received: 28

#24 - 2014-01-21 16:01:22 UTC

While I don't care about laggy fleet battles or anything like that. the fact CCP's support actually told a paying customer to contact another player as regards a issue instead of doing the job they are paid for is insulting to the whole playerbase not only the ones that lost ships in some battle.

If thats what CCP pass's as customer service they need a wake up call.

Regan Rotineque

The Scope

Gallente Federation

Likes received: 483

#25 - 2014-01-21 16:02:09 UTC

....expert team....working on making this more enjoyable......

Really?

Like ESS kinda enjoyable? Like fix sov kinda enjoyable? Like WIS kinda fun? Cause bashing my toon against the door made me sub two new alts.......

That being said...this policy has been in place since time began. It is coincides with the first rule of EvE....namely don't fly what you can't afford. You always gonna die in this game hopefully to laser beams...but sometimes to lag...sometimes to noobs....sometimes to camps and bubbles. But you gonna die.

Mah Boobz

Doomheim

Likes received: 55

#26 - 2014-01-21 16:03:39 UTC

Malcolm from Marketing wrote:

Mah Boobz wrote:

Jaun Pacht-Feng wrote:

Mah Boobz wrote:

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

Goon ALT detected...

Goonswarm Damage Control™ incoming in 3......2......1........

If this is true, shouldn't there be system caps on max players?

Mah Boobz

Doomheim

Likes received: 55

#27 - 2014-01-21 16:04:51 UTC

corporal hicks wrote:

Excatly

Lyell Wolf

Federal Navy Academy

Gallente Federation

Likes received: 52

#28 - 2014-01-21 16:08:47 UTC

Here's a tin foil hat idea,

What if this is what CCP intended? A lot of people have complained over the years that the Massive null sec blocks are taking all the fun out of null. CCP can't fix this problem directly because they are afraid of the back lash that any direct influence over mechanics will have. So they purposely don't upgrade/fully reinforce their server nodes so that massive fleet battles have issues.

After a while null sec blocks will have no choice but to account for server stability and the battles will become smaller, and FC's will have to start choosing who gets to fight and who doesn't. Battles become smaller, and smaller alliances now have a better chance.

CCP didn't want to directly change anything so they just point and say, "Too many of you, our sever no handle it, your fault".
A sound plan if it doesn't force CCP to loose half their subs

Tin foil,
//LW

Erufen Rito

The Dark Space Initiative

Scary Wormhole People

Likes received: 364

#29 - 2014-01-21 16:09:08 UTC

Mah Boobz wrote:

corporal hicks wrote:

Excatly

I'm pretty sure you are just ranting for the sake of ragetyping. Your argument a few posts ago was "They knew their server was dying". Now, it's evolved into "ther CS is garbage". Pick a side, and stick with it. You almost sound like a politician.

This is as nice as I get. Best quote ever https://forums.eveonline.com/default.aspx?g=posts&m=4137165#post4137165

Regan Rotineque

The Scope

Gallente Federation

Likes received: 483

#30 - 2014-01-21 16:10:50 UTC

Mah Boobz wrote:

corporal hicks wrote:

Excatly

What?

I see nothing wrong with them reaching out to alliance/coalition leadership to help communicate a policy. In fact I applaud their move here. Most established groups have forums, TS and other internal communications outside of EVE.

This move ensures that ALL sides get the same message in a fair and transparent way.

Colour out of Space 5
Qsadish Colour out of Space Likes received: 5	#31 - 2014-01-21 16:10:53 UTC Azami Nevinyrall wrote: should you have any further questions or concerns in regard to it then we kindly ask you to direct them to your alliances’ leadership rather than contacting CCP Customer Support. . Sounds like another "CCP Zulu 1k$ jeans letter" to me Insulting paying customers is CCP's old tradition

Mah Boobz

Doomheim

Likes received: 55

#32 - 2014-01-21 16:13:59 UTC

Erufen Rito wrote:

Mah Boobz wrote:

corporal hicks wrote:

Excatly

OK, so both

CCP customer service is the worst of any service I've ever used.
They knew this was happening, they know people were "stuck" on jump-in but they simply don't care.

TheMercenaryKing

Collapsed Out

Pandemic Legion

Likes received: 376

#33 - 2014-01-21 16:14:31 UTC

Mah Boobz wrote:

Jaun Pacht-Feng wrote:

Mah Boobz wrote:

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

Goon ALT detected...

Goonswarm Damage Control™ incoming in 3......2......1........

FACT: Players knew they were jumping into tidi.

Caviar Liberta

The Scope

Gallente Federation

Likes received: 894

#34 - 2014-01-21 16:14:37 UTC

Mah Boobz wrote:

Malcolm from Marketing wrote:

Mah Boobz wrote:

Jaun Pacht-Feng wrote:

Mah Boobz wrote:

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

Goon ALT detected...

Goonswarm Damage Control™ incoming in 3......2......1........

If this is true, shouldn't there be system caps on max players?

Yes, lets cap systems so that whoever gets in first is sure to win.

Mah Boobz

Doomheim

Likes received: 55

#35 - 2014-01-21 16:15:59 UTC

Regan Rotineque wrote:

Mah Boobz wrote:

corporal hicks wrote:

Excatly

Telling paying customers to contact other customers for customer support, rather than contacting the people you give your money to in the first place is wrong.

Prince Kobol

Likes received: 2,558

#36 - 2014-01-21 16:16:25 UTC

Mah Boobz wrote:

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

I love Goon Alt Tears even more..

Erufen Rito

The Dark Space Initiative

Scary Wormhole People

Likes received: 364

#37 - 2014-01-21 16:16:28 UTC

Mah Boobz wrote:

Erufen Rito wrote:

Mah Boobz wrote:

corporal hicks wrote:

Excatly

OK, so both

CCP customer service is the worst of any service I've ever used.
They knew this was happening, they know people were "stuck" on jump-in but they simply don't care.

You should boicot them. That'll teach em.

This is as nice as I get. Best quote ever https://forums.eveonline.com/default.aspx?g=posts&m=4137165#post4137165

Qsadish

Colour out of Space

Likes received: 5

#38 - 2014-01-21 16:18:23 UTC

TheMercenaryKing wrote:

Mah Boobz wrote:

Jaun Pacht-Feng wrote:

Mah Boobz wrote:

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

Goon ALT detected...

Goonswarm Damage Control™ incoming in 3......2......1........

FACT: Players knew they were jumping into tidi.

FACT: TiDi didn't work

Zacharia Explorations Group 472
Billy McCandless Zacharia Explorations Group Likes received: 472	#39 - 2014-01-21 16:23:12 UTC I too am annoyed that CCP cannae change the laws of physics laws of physics laws of physics CCP cannae change the laws of physics laws of physics Jim "Thread locked for being deemed a total loss." - ISD Ezwal


Prince Kobol Likes received: 2,558	#40 - 2014-01-21 16:23:25 UTC 1 Argh.. So many goon alts Can't reply too many off them ISD your our only Hope urgh

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EVE General Discussion

Federal Navy Academy

Aliastra

Gallente Federation

Klaatu Technologies

Aliastra

Gallente Federation

The Scope

Gallente Federation

Doomheim

Federal Navy Academy

Gallente Federation

The Dark Space Initiative

Scary Wormhole People

Colour out of Space

Collapsed Out

Pandemic Legion

The Scope

Gallente Federation

Zacharia Explorations Group