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CCPs Official response to HED and reimbursements... First post
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Azami Nevinyrall

172.0.0.1

Likes received: 2,274

#1 - 2014-01-21 15:21:51 UTC

CCPs official reply...

Greetings,

This is a mass-reply sent on behalf of CCP Games’ senior customer support staff. If the content of this message does not apply to the issue at hand, then please update this ticket once again and we will assist you as soon as possible.

CCP Games’ stance on large-scale player engagements is well documented within the EVE Online Reimbursement policy. Section 5 under GENERAL GUIDELINES is as follows:

“Any losses of any kind resulting from a large-scale player engagement are not covered by this reimbursement policy.”

Eve reimbursement policy

CCP Games will continue to maintain its policy of non-intervention in the results of such battles. Mistakes in regard to the enforcement of this policy will be corrected in order to maintain full impartiality and fairness to affected players.

We are sorry that your experience of the battle was not to your expectations and our expert development team will continue work on making such engagements more enjoyable in the future. This will be our final decision in regards to this specific battle, but should you have any further questions or concerns in regard to it then we kindly ask you to direct them to your alliances’ leadership rather than contacting CCP Customer Support. We are already in contact with leaders from each coalition, and they will relay to us any feedback or questions due to this event and policy.

...


Azami Nevinyrall 172.0.0.1 Likes received: 2,274	#2 - 2014-01-21 15:22:12 UTC 3 IB4 epic amount of tears! ...

Habitual Euthanasia Pandemic Legion 583
Destoya Habitual Euthanasia Pandemic Legion Likes received: 583	#3 - 2014-01-21 15:22:48 UTC back2reddit

The Dark Space Initiative Scary Wormhole People 364
Erufen Rito The Dark Space Initiative Scary Wormhole People Likes received: 364	#4 - 2014-01-21 15:27:10 UTC 1 inb4 public comunications lockage. This is as nice as I get. Best quote ever https://forums.eveonline.com/default.aspx?g=posts&m=4137165#post4137165

Doomheim 55
Mah Boobz Doomheim Likes received: 55	#5 - 2014-01-21 15:30:09 UTC HAHAHAHA Even with tons of logs, video evidence and seeing the server load first hand, CCP says "tough *****" /yougetnothing.jpg


Mah Boobz Doomheim Likes received: 55	#6 - 2014-01-21 15:32:14 UTC 1 Azami Nevinyrall wrote: should you have any further questions or concerns in regard to it then we kindly ask you to direct them to your alliances’ leadership rather than contacting CCP Customer Support. Don't contact us, no customer support for you! So does this mean I should start sending alliance leaders my sub fees?

Aliastra Gallente Federation 2,198
March rabbit Aliastra Gallente Federation Likes received: 2,198	#7 - 2014-01-21 15:32:28 UTC so where is CCPs response? The Mittani: "the inappropriate drunked joke"

Angelica Dreamstar

Aliastra

Gallente Federation

Likes received: 1,101

#8 - 2014-01-21 15:33:23 UTC

Mah Boobz wrote:

HAHAHAHA
Even with tons of logs, video evidence and seeing the server load first hand, CCP says "tough *****" Twisted

/yougetnothing.jpg

I really can't imagine what drives people into creating forum alts to deliberately create hostility and negativity. All you do just screams that you have a pretty ****** life and I feel kind of sorry for that... why can't you be a nice person, instead of trying to gather attention in such a negative way? :/

bingo, his pig not being a goat doesn't make the pig wrong, just him an idiot for shouting at his pig "WHY ARENT YOU A GOAT!" (Source)

-- Ralph King-Griffin, about deranged people playing EVE ONLINE

172.0.0.1 879
Mai Khumm 172.0.0.1 Likes received: 879	#9 - 2014-01-21 15:34:01 UTC 1 HHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA.......and etc

Brutor Force Federated 3,233
Slade Trillgon Brutor Force Federated Likes received: 3,233	#10 - 2014-01-21 15:34:30 UTC 1 Nothing new here.

Mah Boobz

Doomheim

Likes received: 55

#11 - 2014-01-21 15:34:36 UTC

Angelica Dreamstar wrote:

Mah Boobz wrote:

HAHAHAHA
Even with tons of logs, video evidence and seeing the server load first hand, CCP says "tough *****" Twisted

/yougetnothing.jpg

Take your personal attack somewhere else troll.

Erufen Rito

The Dark Space Initiative

Scary Wormhole People

Likes received: 364

#12 - 2014-01-21 15:38:07 UTC

Mah Boobz wrote:

Angelica Dreamstar wrote:

Mah Boobz wrote:

HAHAHAHA
Even with tons of logs, video evidence and seeing the server load first hand, CCP says "tough *****" Twisted

/yougetnothing.jpg

Take your personal attack somewhere else troll.

Yeah. I suggest the Economics 101 classhall. Seems a good place to start.

This is as nice as I get. Best quote ever https://forums.eveonline.com/default.aspx?g=posts&m=4137165#post4137165

Federal Navy Academy 2,629
Batelle Federal Navy Academy Likes received: 2,629	#13 - 2014-01-21 15:38:59 UTC 4 considering this has been CCP's policy for years, I don't see what all the fuss is about. "CCP is changing policy, and has asked that we discontinue the bonus credit program after November 7th. So until then, enjoy a super-bonus of 1B Blink Credit for each 60-day GTC you buy!" Never forget.

Mah Boobz

Doomheim

Likes received: 55

#14 - 2014-01-21 15:45:12 UTC | Edited by: Mah Boobz

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

CCP knows this was all caused by their failed programming, yet the response they give to their paying customers is basically tough!

If I paid for this game, that would be the end for sure.

WORST CUSTOMER SERVICE EVER!

P.S. can't wait to read the 100 news articles from every gaming site on the internet flameing CCP for this.

P.S.S. CCP, please post stats of how many accounts this loses you Lol

Slade Trillgon

Brutor Force Federated

Likes received: 3,233

#15 - 2014-01-21 15:47:15 UTC

Mah Boobz wrote:

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

Since this is nothing new said gaming sites have nothing new to spew about.

Angelica Dreamstar

Aliastra

Gallente Federation

Likes received: 1,101

#16 - 2014-01-21 15:47:48 UTC

Mah Boobz wrote:

Angelica Dreamstar wrote:

Mah Boobz wrote:

HAHAHAHA
Even with tons of logs, video evidence and seeing the server load first hand, CCP says "tough *****" Twisted

/yougetnothing.jpg

Take your personal attack somewhere else troll.

There was no attack, just a conclusion based on observation.

Why can't you be a nice person, instead of trying to gather attention in such a negative way?

Can't you answer that? Do you rather prefer to hide behind fake superiority, leaving this thread beaten like the other one? You made yourself look like an idiot in the other thread and you know it. Cognitive Dissonance?

Please answer my questions....

bingo, his pig not being a goat doesn't make the pig wrong, just him an idiot for shouting at his pig "WHY ARENT YOU A GOAT!" (Source)

-- Ralph King-Griffin, about deranged people playing EVE ONLINE


Mah Boobz Doomheim Likes received: 55	#17 - 2014-01-21 15:48:11 UTC That didn't take long...

Shadow Legions. SONS of BANE 1,764
Seven Koskanaiken Shadow Legions. SONS of BANE Likes received: 1,764	#18 - 2014-01-21 15:48:43 UTC Azami Nevinyrall wrote: This will be our final decision in regards to this specific battle, but should you have any further questions or concerns in regard to it then we kindly ask you to direct them to your alliances’ leadership rather than contacting CCP Customer Support. CCPPontiusPilate

Jaun Pacht-Feng

Doomheim

Likes received: 85

#19 - 2014-01-21 15:49:30 UTC

Mah Boobz wrote:

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

Goon ALT detected...

Goonswarm Damage Control™ incoming in 3......2......1........

"Go Goon or Go Home"

Perfect description of the biggest problem with Eve.

Mah Boobz

Doomheim

Likes received: 55

#20 - 2014-01-21 15:53:58 UTC

Jaun Pacht-Feng wrote:

Mah Boobz wrote:

So when do we start sending our sub fees to alliance leaders, as now apparently they are who people to go to for customer support. Roll

Goon ALT detected...

Goonswarm Damage Control™ incoming in 3......2......1........

Actually I'm not with any null-sec alliance.
I just think this is total crap customer support.

FACT: CCP members tweeted that the server couldn't handle the load.
FACT: CCP knew this was going on, they even shut down and changed nodes to support it.

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EVE General Discussion

172.0.0.1

Habitual Euthanasia

Pandemic Legion

The Dark Space Initiative

Scary Wormhole People

Doomheim

Aliastra

Gallente Federation

Aliastra

Gallente Federation

172.0.0.1

Brutor Force Federated

Federal Navy Academy

Shadow Legions.

SONS of BANE

Doomheim