Issues, Workarounds & Localization

That would be because the mail isn't actually from us. :)

If you look at the headers you'll see that the mail's sent from a mailserver in France. The Return-Path isn't to a CCP mailserver, which is one way to tell the mail didn't come from us. I'm working on a fresh blog to point some of this out.

Faking the sender of an e-mail is rather easy and you shouldn't trust them simply based on these.

Headers can tell you the real origin, but for non-techies these can get rather confusing.

If you're not sure about the legitimacy of an e-mail, open it without viewing any embedded content/pictures (many mail programs will show this behaviour by default). If there's a clickable link, point your mouse over it. Legit links should always point to http://links.mail.eveonline.com/ctt?... CCP uses these URLs to track the amount of clicks etc.

If the URL doesn't start like this, it's most likely fake. If you're unsure (and there are ways to fake the URL shown (e.g. in the status bar), right click the link you're interested in, copy it's URL or target and then paste that URL in a text editor or your browser address bar (but don't submit/request it yet). This way there's no way to cheat here (other than using some sub domain confusing tricks), but if you're having a closer lookt, it's easy to determin if it's really pointing to the official server or not.

But how would you stop them if they were using your name?
(if you can figure it out, then sell the plan - you'd be set for life)