These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Macintosh

 
  • Topic is locked indefinitely.
 

Launches Launcher; Quits on Play

First post
Author
Quasar Raperion
CFS Global
#1 - 2013-10-12 02:57:21 UTC  |  Edited by: Quasar Raperion
As the title says, I am able to start the launcher and patch, but I am unable to start the game itself.

After hitting "Play," the launcher pauses for a short moment and then closes, with nothing happening afterward. The EVE Online icon disappears from the Dock.


Information:
Mac mini Server, late 2012
2.3 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel HD Graphics 4000 768 MB
OS X 10.8.5


UPDATE 20131016: After a complete uninstall and reinstall of EVE, I'm seeing different behavior: the launcher no longer closes after clicking on "Play"; the button changes to "Launching" for about 20 seconds, then goes back to "Play." Basically, nothing happens and I am still unable to actually play EVE Online.

I have tried everything I have found online as a solution to issues that were even remotely similar to mine. I have tried everything that I can think of, as well. I have dug into the bowels of the EVE Mac app to tweak settings and delete arcane files. I have renamed and/or trashed the ../Library/Application Support/EVE Online folder and its contents so many times that I can now do it by muscle memory alone. I have completely uninstalled and reinstalled several times, downloading a fresh installer every time. Nothing I have done seems to make any difference.

I am extremely frustrated by the deafening silence here on the forum. I see my post getting views, but no one replies. Where can I go for support on this issue, if not here?
Aricaan
Rum and Quafe
#2 - 2013-12-09 03:10:49 UTC
I am getting this same problem now.

I was just online, but I got disconnected. Tried to restart the game, and this happens. The launcher isnt actually starting the game all of a sudden.

Anyone?
Pak Narhoo
Splinter Foundation
#3 - 2013-12-09 11:40:58 UTC
Quasar Raperion wrote:


I am extremely frustrated by the deafening silence here on the forum.


No assigned mac dev's = no support.What?

Quasar Raperion wrote:
I see my post getting views, but no one replies. Where can I go for support on this issue, if not here?


You can try petitioning it.


Have had this happen, usually if eve crashes or freezes. So far, for me, a reboot fixes whatever goes wrong but it's indeed frakking annoying.
Aricaan
Rum and Quafe
#4 - 2013-12-12 02:55:17 UTC
I reinstalled the game, and still getting the same problem..
Martam Bedala
Galactic Space Development Corporation
#5 - 2013-12-14 05:17:55 UTC  |  Edited by: Martam Bedala
Quasar Raperion wrote:
As the title says, I am able to start the launcher and patch, but I am unable to start the game itself.

After hitting "Play," the launcher pauses for a short moment and then closes, with nothing happening afterward. The EVE Online icon disappears from the Dock.


This is the very infuriating experience I get every single attempt to log in. The update from the past week was when I started having this problem. I've been all out of sorts since I stopped being able to play.

Quasar Raperion wrote:


Information:
Mac mini Server, late 2012
2.3 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel HD Graphics 4000 768 MB
OS X 10.8.5


Mine is:
Mac Mini, Mid 2011
Processor 2.5 GHz Intel Core i5
Memory 4 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6630M 256 MB
Software OS X 10.9

Quasar Raperion wrote:
...after clicking on "Play"; the button changes to "Launching" for about 20 seconds, then goes back to "Play."


Exactly the same.

Quasar Raperion wrote:
I am extremely frustrated by the deafening silence here on the forum.


I didn't post here because I didn't see this thread. I just know that I'm ready to put my head through my desk because of the frustration I'm dealing with.

Anyone find a solution?

Edit: I had a friend of mine log into my account from his computer and he was able to access it without any problems. So this tells me that one of these recent updates is the culprit. I really need my Eve. :(

Edit x 2: I tried to repair disk permissions. And that didn't work. I tried repair disk. Same result.
Elivii Maken
Deep Core Mining Inc.
Caldari State
#6 - 2013-12-14 20:28:28 UTC
Same here. Reboot did not help. Must be the latest patch. Guess we have to wait for another patch.
Is their a linux client? Is it more stable?
Rexanna Steel
Machines of Loving Grace
#7 - 2013-12-16 08:44:04 UTC  |  Edited by: Rexanna Steel
Same here. Have never had a problem with the Mac client. It was working just fine on the 14th. Couldn't log on the 15th due to work. Try early morning US East when I get home and it took a dump.

I would launch and hang for about 5 seconds then revert back to play. Tried the work arounds and rand the repairer and nothing. Tried a fresh install and now it launches, I log in hit play and the launcher just vanishes.

On a similar note it's not throwing any visible errors. Can anyone point me in the right direction for finding the error logs for eve?

Also Sys Specs:

27" iMac, early 2011
OSX 10.6.8 ( I know old )
3.2 GHz Intel Core i3
8 GB 1333 MHz DDR3
ATI Radeon HD 5670 @ 512
Vincent Athena
Photosynth
#8 - 2013-12-16 23:09:09 UTC  |  Edited by: Vincent Athena
1) Try making clones and running those.

https://wiki.eveonline.com/en/wiki/Multiple_clients?_ga=1.160197437.1404681707.1315316566#Using_the_EVE_Clonemaker

2) Try hitting Play over and over. Sometimes I have a clone "Go Bad" and trying to run it over and over, sometimes 30 times, will suddenly result in a working client. Maybe the same idea works with the Launcher.

3) Go to:

Users/username/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility/settings/

Delete the following files

core_char__.dat
core_public__.dat
core_public__.yaml
core_user__.dat

4) If you do a full reinstall be sure to delete the file in application support:
Users/username/Library/Application Support/EVE Online

Know a Frozen fan? Check this out

Frozen fanfiction

Martam Bedala
Galactic Space Development Corporation
#9 - 2013-12-19 06:23:48 UTC
Ok. I was finally able to log in again but at a very high price. I had to set my Mac back to factory settings. However, the socket disconnect error is still occurring. I'm much more patient with it now that before. However, it's still very bothersome. I'm not exactly pleased that I had to go to such extremes in order to alleviate the problem with very irritating side effects. This problem still arising after a full system reset only means that the problem is not with my Mac, but with Eve itself.

After spending about 10 days unable to log in at all then another 3 days backing everything up and another day of factory resetting, I'm exhausted with all the anxiety this has caused. The problem being on their end means that we're not at fault nor should we have to do drastic measures in order to access services we are paying for.

With all that said, it feels good to be back online with Eve even with the socket disconnect problem. But I don't have to like it.
Vincent Athena
Photosynth
#10 - 2013-12-19 22:51:25 UTC
The socket closed thing is usually due to dropouts in the internet. Fore example once I was in a hotel with free WiFi, but in a room where the signal was weak. I kept getting socket closed errors. Moving to a different room solved the issue. Eve is very very sensitive to these dropouts. A dropout that you would never notice while web browsing can kill eve. This is true for everyone, not just Mac users.

Know a Frozen fan? Check this out

Frozen fanfiction

Hiro Taozhu
Federal Navy Academy
Gallente Federation
#11 - 2014-01-06 09:20:57 UTC
I'm getting the same behavior with the launcher. I click "Play", it turns to "Launching" for a bit, and then turns back to "Play". I can see an instance of EvE running but it doesn't seem to be doing anything.

I did find a workaround for this. In my case it seems to be related to my screen resolution. I am using a MacBook Pro with Retina. My screen resolution is set to 1920x1200. If I launch the game at this resolution it just hangs as above. If I change the resolution to a lower setting the game launches fine. I suppose I am OK with playing the game at 1680x1050, but it sure would be nice to be able to play it at the higher resolution.

Anyway, if you are having issues, try lowering your resolution.
CCP Atropos
C C P
C C P Alliance
#12 - 2014-01-08 16:52:38 UTC
Can you check the permissions on EVE Online.app/Contents/Resources/EVE Online.app/Contents/MacOS/cider and EVE Online.app/Contents/Resources/EVE Online.app/Contents/Frameworks/wineserver?

i've been doing some work on the dev builds on Singularity, and someone internally had somehow lost the EXEC flag on those files, which presented in the same way you're describing.
Call Rollard
Caldari Provisions
Caldari State
#13 - 2014-01-08 17:35:09 UTC
https://forums.eveonline.com/default.aspx?g=posts&m=4086984#post4086984

Very similar issue but different since I can't even start up the launcher now. Sad
Ramptonicus
Guild Of Autistic Talents
#14 - 2014-02-12 21:47:03 UTC
Call Rollard wrote:
https://forums.eveonline.com/default.aspx?g=posts&m=4086984#post4086984

Very similar issue but different since I can't even start up the launcher now. Sad



MacBook Pro User here, past disgruntled, now totally pissed off.
No realistic responses from CCP with ANYTHING worthwhile in terms of a fix. God knows what they've done to the Mac version this time, but one thing is for sure: its a f***ing **** up.
I've tried removing Eve from my laptop, done the complete uninstall, then wasted half a day re-installing. And of course, now it doesn't run the launcher AT ALL!! Is anyone out there from CCP R&D paying attention? Surely there must be a new version of the launcher that will run available to us? The one I downloaded from this site doesn't work and I don't know where to look next. Frustrated is too small a word for how I'm feeling right now....
Ramptonicus
Guild Of Autistic Talents
#15 - 2014-02-12 21:53:51 UTC
CCP Atropos wrote:
Can you check the permissions on EVE Online.app/Contents/Resources/EVE Online.app/Contents/MacOS/cider and EVE Online.app/Contents/Resources/EVE Online.app/Contents/Frameworks/wineserver?

i've been doing some work on the dev builds on Singularity, and someone internally had somehow lost the EXEC flag on those files, which presented in the same way you're describing.


Hi Atropos,

There are very few of us who play Eve who are able to dig deep into files and folders to find the bits and pieces that CCP seems to have messed up in the latest series of updates. I just want to play the game I am paying for and at present, I cannot until such time as you give this problem the attention it deserves, and with the greatest respect, pull yer fingers out and fix it!!

Best regards,

Ramptonicus