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EVE launcher does not launch exefile.exe

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Author
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Niklas Katire
Doomheim
#1 - 2014-01-06 11:32:09 UTC
Hello, I just resubbed and the launcher does not start the game. I tried clearing cache and reinstalling, but neither helped. Any advice?
CCP Aita
C C P
C C P Alliance
#2 - 2014-01-06 15:03:02 UTC
What happens? Does the launcher start up? Does it say anything or give any error messages?

What version is your launcher? I believe the latest TQ version is 2.1.655130, if you don't have it you could get it from http://content.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_655130.exe .

Otherwise you could try locating the logs from the launcher/cache folder and paste them into www.pastebin.com and post here so that I can take a look at it.

Associate Programmer Team Special Circumstances
Niklas Katire
Doomheim
#3 - 2014-01-06 17:26:18 UTC  |  Edited by: Niklas Katire
CCP Aita wrote:
What happens? Does the launcher start up? Does it say anything or give any error messages?

What version is your launcher? I believe the latest TQ version is 2.1.655130, if you don't have it you could get it from http://content.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_655130.exe .

Otherwise you could try locating the logs from the launcher/cache folder and paste them into www.pastebin.com and post here so that I can take a look at it.

No error message, it just goes from "Launch" to "Launching" back to "Launch". Starting the exe file seperate is not a possibility since i am on Steam.
CCP Aita
C C P
C C P Alliance
#4 - 2014-01-06 17:34:38 UTC
CCP Aita wrote:
Otherwise you could try locating the logs from the launcher/cache folder and paste them into www.pastebin.com and post here so that I can take a look at it.


Please check if you have any logfiles in the launcher cache folder. It should be under C:\Program Files (x86)\Steam\SteamApps\common\Eve Online\launcher\cache (or similar) and called something like "launcher.2014.01.06.log".

Once you find it please copy it's contents and paste them into www.pastebin.com and send me the link and I will take a look and see if I can't help you :)

Associate Programmer Team Special Circumstances
Niklas Katire
Doomheim
#5 - 2014-01-06 17:49:55 UTC
The launcher is running the lastest version
http://pastebin.com/ASvn3ywD
Kissarla
THIRD EARTH INCORPORATED
Dark Taboo
#6 - 2014-01-06 17:57:17 UTC
I am getting the same Problem can i send you the link as well?
CCP Aita
C C P
C C P Alliance
#7 - 2014-01-06 17:59:45 UTC
Kissarla wrote:
I am getting the same Problem can i send you the link as well?

Please do. I'll see if I can do anything to help.

Associate Programmer Team Special Circumstances
Kissarla
THIRD EARTH INCORPORATED
Dark Taboo
#8 - 2014-01-06 18:03:51 UTC
Message Sent!

Thanks!
CCP Aita
C C P
C C P Alliance
#9 - 2014-01-06 18:05:16 UTC
Niklas Katire wrote:
The launcher is running the lastest version
http://pastebin.com/ASvn3ywD


Hmm.. according to these logs, a client process does start up. Are you able to see any Exefile.exe processes in the process list?

Associate Programmer Team Special Circumstances
CCP Aita
C C P
C C P Alliance
#10 - 2014-01-06 18:07:21 UTC
Kissarla wrote:
Message Sent!

Thanks!


Your logs indicate the same... A client process does appear to start up. Can you please check "processes" in Task Manager and see if there is an "exefile.exe" there?

Associate Programmer Team Special Circumstances
Kissarla
THIRD EARTH INCORPORATED
Dark Taboo
#11 - 2014-01-06 18:09:49 UTC
Yes the Cpp ExeFile is shown. when i press Launch.
Niklas Katire
Doomheim
#12 - 2014-01-06 18:13:47 UTC
Once i hit "play" it does start the CCP exefile, I read "Launching" but it shuts itself down again and then goes back to "Play".
Kissarla
THIRD EARTH INCORPORATED
Dark Taboo
#13 - 2014-01-06 21:00:50 UTC
Niklas,

Try updating windows and any optional drivers it has listed under windows updates. that got mine to work
Niklas Katire
Doomheim
#14 - 2014-01-07 12:01:33 UTC
Kissarla wrote:
Niklas,

Try updating windows and any optional drivers it has listed under windows updates. that got mine to work

I set my system to auto install any updates, did not fix it for me.
CCP Aporia
C C P
C C P Alliance
#15 - 2014-01-07 12:22:03 UTC
Niklas Katire wrote:
Kissarla wrote:
Niklas,

Try updating windows and any optional drivers it has listed under windows updates. that got mine to work

I set my system to auto install any updates, did not fix it for me.


Have you tried running with DirectX 9 instead of DirectX 11?

Friend of walking avatars, currently hibernating until he gets to open that door.
Niklas Katire
Doomheim
#16 - 2014-01-07 12:35:37 UTC
CCP Aporia wrote:
Niklas Katire wrote:
Kissarla wrote:
Niklas,

Try updating windows and any optional drivers it has listed under windows updates. that got mine to work

I set my system to auto install any updates, did not fix it for me.


Have you tried running with DirectX 9 instead of DirectX 11?

Tried this, no change
Niklas Katire
Doomheim
#17 - 2014-01-07 12:39:46 UTC
To further clarify, launching the exefile.exe from the Steam folder itself does not cause any problems, but I have no way to login because I am on Steam. Launching the Launcher via Steam causes the exefile to shut itself down after a few seconds.
CCP Aporia
C C P
C C P Alliance
#18 - 2014-01-07 13:07:36 UTC
Niklas Katire wrote:
To further clarify, launching the exefile.exe from the Steam folder itself does not cause any problems, but I have no way to login because I am on Steam. Launching the Launcher via Steam causes the exefile to shut itself down after a few seconds.


Can you provide us with a logserver file from the EVE client?

Friend of walking avatars, currently hibernating until he gets to open that door.
Niklas Katire
Doomheim
#19 - 2014-01-07 14:10:59 UTC
CCP Aporia wrote:
Niklas Katire wrote:
To further clarify, launching the exefile.exe from the Steam folder itself does not cause any problems, but I have no way to login because I am on Steam. Launching the Launcher via Steam causes the exefile to shut itself down after a few seconds.


Can you provide us with a logserver file from the EVE client?

https://www.dropbox.com/s/e3o5wi64kdxcss2/3d0a9337-c06e-41ce-9825-4a94508d5943.dmp
https://www.dropbox.com/s/vhkt5d46le2vpmk/%23NIKLAS.2014.01.07.15.01.04.ERRORS.lbw
CCP Aporia
C C P
C C P Alliance
#20 - 2014-01-07 15:38:02 UTC
Looking at the crashdump, then the problem is that Steam and Bitdefender don´t like each other very much and thus cause a crash when Steam tries to start its overlay.

Friend of walking avatars, currently hibernating until he gets to open that door.
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