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Client issue when docked

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Greyhound Runner
University of Caille
Gallente Federation
#21 - 2014-01-03 19:16:11 UTC  |  Edited by: Greyhound Runner
Hi all.
I also have been having this problem of all my neocom, chat and overview windows vanishing off the screen, If I do right click on the screen the windows re-appear.But this also happens while I am undocked as well. Not a good thing if I am in a fight or a mission.
I have only had this problem since the latest update.
Have spoken to CCP about this and they suggested the usual, new drivers, clearing out the cache files and dropping down to DX9. The first 2 did nothing, Dropping to DX9 slowed the number of occurances ,But it still happens.
I have also checked possible memory issues and overheating problems with nothing found amiss.
My system is more than capable of running EVE at the settings I use.
GTX 560 Ti with 1 GB memory.
4 GB RAM,
3ghz intel Q9650 processor.
1TB hard drive.
Windows 7 Ultimate 32bit.
Any other suggestions that have not been tried would be gratefully received.

Greyhound Runner
Rroff
Antagonistic Tendencies
#22 - 2014-01-03 22:10:11 UTC  |  Edited by: Rroff
I'm having this problem, mostly when docked but also sometimes in space on 2 different systems:

Laptop: 3610QM w/ 16GB RAM, GTX675m, Windows 7 HP 64bit, 331.65 nVidia drivers. (RealTek sound)
Desktop: 4820K w/ 16GB RAM, GTX780, Windows 7 HP 64bit, 331.93 nVidia drivers. (Creative X-Fi sound)

Both systems are using the DX11 renderer on 120Hz panels with adaptive vsync @ 120Hz.

So far I've tried a clean reinstall of the client (without any change) and cleared the cache (not tried long enough to know if its gone away from that).

EDIT: Just noticed something - the VRAM use is crawling all the way upto 3GB (my cards max) at which point things like alt-tabbing becomes very laggy, and prone to crashing, after alt-tabbing it goes back to what it should be and starts crawling back up again - definitely a memory leak somewhere.

EDIT2: So far using fixed window (or windowed mode) seems to fix it for me, though still a bit early to tell but it also doesn't result in the cards VRAM being maxed out which happens in fullscreen and seems to be related to the UI problem.
Karandar Maxiimis
Shadow Agent's
#23 - 2014-01-04 16:02:25 UTC  |  Edited by: Karandar Maxiimis
I concur, since Rubicon, and when on station, within minutes, all open windows close and will not reopen without Alt-tab the game.

I did not have this issue prior.
Single client

3770 cpu
dual 680gtx cards driving 3 monitors at 5760 x 1080 running 331.82 drivers
16gb Ram
Windows 7 - 64

We shouldn't have to be reverting to DX9, but will give it a try. The game is unplayable with regards to on station activities as is.

update:

well, over 30 minutes with no windows closing when in DX9 mode. CCP has some work to do on this.
Rroff
Antagonistic Tendencies
#24 - 2014-01-05 02:50:19 UTC
Left the client running for a few hours today using fixed window instead of fullscreen while intermittently interacting with it and never saw more than 300-400MB VRAM use while in station and no sign of the dissapearing UI so hopefully while not ideal this is a way around the issue.

Fullscreen = 3GB VRAM used within 5 minutes and client RAM use continually climbs (though by a smaller level) and after ~15 minutes the UI starts randomly dissapearing.
Vas Eldryn
#25 - 2014-01-05 05:56:31 UTC  |  Edited by: Vas Eldryn
I've been getting this as well, as well as some friends... while i have not figured out the problem... everyone seems to have one thing in common... NVIDIA update, screwed everything up.... although i know this cant be the root of the problem, its the only common denominator.
Rroff
Antagonistic Tendencies
#26 - 2014-01-05 15:34:53 UTC
Its possible its an nVidia driver problem - the latest beta was more focused on supporting stuff like BF4 :S I'm fairly sure I was seeing it on my laptop though while using an older driver but I'm not 100% on that.
Logan Revelore
Symbiotic Systems
#27 - 2014-01-05 20:55:32 UTC
I doubt it's the Nvidia driver, since I've had the bug without updating to the newest driver. I'm currently using 314.22. I do however believe that it's mainly tied into D11, at least I haven't had the bug since I switched back to D9, but as some have experienced problems in D9 as well, it's hard to tell the true cause.
CCP Snorlax
C C P
C C P Alliance
#28 - 2014-01-06 14:46:35 UTC
See https://forums.eveonline.com/default.aspx?g=posts&t=310583&find=unread

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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