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CSM Minutes: The future

First post First post
Author
MailDeadDrop
Archon Industries
#41 - 2014-01-03 19:50:17 UTC
Ali Aras wrote:
On a related note, CCP Dolan said on the hangout yesterday that he's considering in the next iteration of minutes *not* calling out specific CCPers by name, unless those CCPers are obviously a face of the company in order to minimize witch-hunting.
Will CSM member's contributions be similarly anonymous? Hint: neither "yes" nor "no" is a good answer, which should be an indication that the idea of anonymizing contributions is a poor one.

Ali Aras wrote:
For example, say CCP Ytterbium puts forth an unpopular proposal-- maybe good, maybe bad-- which represents the opinion of all of Game Design, agreed upon in dozens of meetings. But his name is on the minutes, and so a bunch of people on the forums start personally shitting on him in ways ranging from mean to actually scary.
Which is why we have numerous ISD and Dev forum moderators who, if they're doing their job well, will quickly eliminate those bad actions and perhaps give the bad actors time away from the forums. Your or Dolan's strawman (it is unclear to me whose it is) is an overkill solution to a problem for which appropriate solutions already exist. Does Dolan have so little work assigned to him that he feels the need to come up with additional solutions for already solved problems?

Ali Aras wrote:
That's not fair, it's not helpful, and it's harmful to the CCP/playerbase relationship as well as the CCP/CSM relationship.
You make an unsubstantiated claim. Where is the evidence that it is harmful to either the "CCP/playerbase" or "CCP/CSM" relationships? Many would argue that blunt, "foaming at the mouth" criticism is better than silence (which is a possible outcome of Dolan's proposal).

MDD
Xander Phoena
Brutor Tribe
Minmatar Republic
#42 - 2014-01-03 19:53:35 UTC
'What are the minutes for' is a pretty huge question.

The minutes are the only documents we get through the year where the player-elected player representatives of the CSM, flown by CCP at great expense, interact with CCP in Reykjavik with the intention of the betterment of the game on our behalf. There are other places where we may get glimpses of similar interactions - twitter, in-game channels, Eve-O forums, etc - but no one place where we see CCP sit down and interact with the CSM over an extended period of time discussing the game.

But what do the minutes actually give us? As well as documenting the interactions, they also give us a non-NDAed insight into the general direction of Eve Online development, normally starting with the next expansion. Indeed, the following expansion is normally the main topic of discussion in any summit for obvious reasons - most of CCP are working on that during the summit. These are the first set of minutes (as far as I'm aware) to not be released before the next expansion being discussed during the summit.

The other reason why minutes are required to be timely is that these CSM members need to be accountable and we as the people who voted them in, need to be able to talk to them about issues we feel are present in the game currently, potential upcoming concerns and their performance so far. The Summer Summit last year happened less than 2 months into CSM8's tenure. We didn't get the minutes until over 7 months into their tenure (with them having less than 5 months to go).

If CCP want the player base to buy-in to the CSM as a process, timely minutes showing how the people we are voting for are representing us are essential. Minutes should never take priority over the development of the game but if CSM and CCP don't get the minutes out in a timely fashion, how can you expect players to take the whole process seriously?

www.crossingzebras.com

Ali Aras
Nobody in Local
Deepwater Hooligans
#43 - 2014-01-03 20:18:31 UTC
MailDeadDrop wrote:
Ali Aras wrote:
On a related note, CCP Dolan said on the hangout yesterday that he's considering in the next iteration of minutes *not* calling out specific CCPers by name, unless those CCPers are obviously a face of the company in order to minimize witch-hunting.
Will CSM member's contributions be similarly anonymous? Hint: neither "yes" nor "no" is a good answer, which should be an indication that the idea of anonymizing contributions is a poor one.

In general, no, CSMer contributions should not be, as minutes are a time for CSM accountability and the ability to understand what your elected representative did. As you are I think getting at, though, there are times when the CSM is speaking in unison, and that unison is important.

And yes, people are absolute shitheads to CSM members on occasion, but it's understood to come with the territory. Doesn't mean it's okay, but does mean we're more prepared.

How about the following proposal: instead of complete anonymity, identify ideas with the group to which they belong. So, team name for features that "belong" to teams (e.g., "GoD responded that the certificate system will not support corps/alliances when released"), "game design" for overall design ideas ("game design has spent a lot of time discussing the strength of RLMLs, and believes a nerf is in order"), "CCP" for things that represent the company as a whole ("CCP would like to encourage the work of fansites"), and individual devs when the individual dev has actual steering power/idea ownership ("CCP Seagull affirmed that player-built stargates were the end goal of the five year roadmap"). For spitballing, "a dev suggested". In particular, spitballing is not serious and should not be taken as gospel by the community.

http://warp-to-sun.tumblr.com -- my blog

Mike Azariah
The Scope
Gallente Federation
#44 - 2014-01-03 20:19:26 UTC
MailDeadDrop wrote:
Will CSM member's contributions be similarly anonymous? Hint: neither "yes" nor "no" is a good answer, which should be an indication that the idea of anonymizing contributions is a poor one.


No, CSM members are elected and the voters have a right to know what their reps are doing. They have NO such right in regards to specific Devs though I understand that they would like to know what the COMPANY they give good money (or isk) to is doing.

Who 'hired' us is the main difference in how open we need to be in the minutes.

m

Mike Azariah  ┬──┬ ¯|(ツ)

Yonis Kador
KADORCORP
#45 - 2014-01-03 20:34:06 UTC
“I have not failed. I’ve just found 10,000 ways that won’t work.”

- Thomas Edison


“I have not failed. I’ve just found 10,000 ways that won’t work.”

- Anonymous



If the CSM will agree that these two quotes are contextually identical, then I will agree that anonymity is irrelevant.

Idea

YK
Trebor Daehdoow
The Scope
Gallente Federation
#46 - 2014-01-03 21:00:50 UTC
My position on all of this:

* The first draft of the minutes should be written by CSM, both for practical reasons (we have more time) and for institutional reasons (they are *our* report to the community; CCP has devblogs to present their report).

* CSM comments in the minutes should not be anonymous. The community deserves to know how each of us stands.

* CCP comments should not be anonymous. While I am sympathetic to concerns about people getting witch-hunted, any statement by a dev that is controversial can quite easily be labeled as being either a personal opinion or that of a group. All they have to do is ask for that clarification when they review the minutes. And bluntly, if the opinion is given anonymously, some idiots will immediately assume that it was said by CCP DevTheyThinkSucks and burn him/her in effigy anyway.

* One structural issue that has arisen because of the much-enhanced working relationship between CCP and CSM is that there is often a lot that is discussed in summit sessions that would clearly be NDA if the minutes were released shortly after the summit. Reread the current minutes with that in mind and consider how much would have been redacted if they had come out in October. My personal opinion is that a reasonable solution for this issue is to produce short summaries of each session for release shortly after the summit, followed by complete minutes (in the current style) for the session when the features discussed in the session are publicly disclosed (for example, accompanying the devblog).

Private Citizen • CSM in recovery

Harvey James
The Sengoku Legacy
#47 - 2014-01-03 21:22:25 UTC
Ali Aras wrote:
Jaxon Grylls wrote:

If you do not take contemporaneous notes of your meetings then how can the common ruck, i.e. the rest of us, have any confidence in what is, belatedly, written up.

There's a video recording.

As in, I have on my hard drive the entire* CSM8 summer summit that I can rewatch at my leisure, or when I want to say write up what happened in the meeting. So no, nothing got tampered with. CCP Dolan's proposal has a CCPer sitting in the room taking the notes, specifically so the CSM doesn't have to-- while some people can take notes quickly and participate fully at the same time, it's easier if all you have to do is think/talk/listen. CSM would then use the videos to flesh out the notes and make sure the conversation is accurately represented. It'd be faster, for damn sure.

Trebor doesn't like it, I think there's no real difference *who* takes the first notes, as CCP still has complete veto power (via the NDA) over what gets released. If someone were to decide to break the NDA, they could do that with CCP's notes or with notes they wrote themselves based on the videos, same as in the old system. This year, the minutes were either NDA'd by subject (sensible; nothing NDA'd is something I feel like the players need to know, as most of it is unreleased features) or basically not NDA'd at all. Of my sessions, the only things which were removed were some exact numbers that do not aid in the understanding of the conversation.

*two sessions suffered from technical issues; they're both NDA and were both reconstructed from notes.


how about using the good old tape recorder like in the detective programs used to record what suspects say when confessing without expecting what they say to be used against them?

T3's need to be versatile so no rigs are necessary ... they should not have OP dps and tank

ABC's should be T2, remove drone assist, separate HAM's and Torps range, -3 HS for droneboats

Nerf web strength, Make the blaster Eagle worth using

Harvey James
The Sengoku Legacy
#48 - 2014-01-03 21:30:22 UTC  |  Edited by: Harvey James
also it would be nice if CCP had regular summits or at least regular recorded meetings say every month .. so we could get too know the CSM as people and their personalities and to get a better idea of where EVE is going in the future instead of only getting .......
dev blogs and information only when patches come out and 5 month delayed heavily edited CSM meetings where it is very hard to gleam anything useful either about what CCP is planning for the future of eve or any kind of feeling as to who are CSM actually are/ and are doing in general.

T3's need to be versatile so no rigs are necessary ... they should not have OP dps and tank

ABC's should be T2, remove drone assist, separate HAM's and Torps range, -3 HS for droneboats

Nerf web strength, Make the blaster Eagle worth using

Dersen Lowery
The Scope
#49 - 2014-01-03 21:57:20 UTC  |  Edited by: Dersen Lowery
Technically, they're the Secretary's job. You may have to rotate the job around, but that's the official role.

Of course, that means that the Secretary doesn't generally get to do a whole lot of talking. It means that if there's a lot of cross-talk, or a fast-moving conversation, the Chair or the Secretary will have to step in, slow it down, and untangle it into something that can be recorded in the minutes by the Secretary. It slows meetings down, and it reads as if the meetings move at a fairly spirited clip. Whether that's worth the much, much faster turnaround for minutes that one person is in charge of is a question only the CSM and other interested parties can answer.

Alternately, you can have the Secretary take abbreviated minutes which concentrate on topics and discussion summaries, run that by CCP Dolan for an NDA check, and then parcel out the full transcription from recorded AV to various CSM members once that comes back and everyone can work from the abridged, abbreviated minutes.

It might also be a good idea for a CSM or two bring one of those nice little digital recorders with stereo mic's, rather than depending on CCP's apparently flaky feed. Stereo will make it easier to filter out individual voices if there's crosstalk.

As far as the minutes as released, I find the CSM7-style minutes OK. The new, experimental style has a lot of irritating, redundant "Said," "answered," etc. Just put the name, a colon, a paraphrase, and double-quotes around any exact quote if you're going that way.

Both do a pretty good job of revealing the way that the various CSMs work (or sleep, as the case may be), and what their interests are.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

Mike Azariah
The Scope
Gallente Federation
#50 - 2014-01-03 22:03:12 UTC
Harvey James wrote:
also it would be nice if CCP had regular summits or at least regular recorded meetings say every month .. so we could get too know the CSM as people and their personalities and to get a better idea of where EVE is going in the future instead of only getting .......
dev blogs and information only when patches come out and 5 month delayed heavily edited CSM meetings where it is very hard to gleam anything useful either about what CCP is planning for the future of eve or any kind of feeling as to who are CSM actually are/ and are doing in general.



you mean like these?

http://teadaze.net/csmDB/index.php?csmsession=4

m

Mike Azariah  ┬──┬ ¯|(ツ)

Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#51 - 2014-01-04 01:14:16 UTC
Mike Azariah wrote:
Harvey James wrote:
also it would be nice if CCP had regular summits or at least regular recorded meetings say every month .. so we could get too know the CSM as people and their personalities and to get a better idea of where EVE is going in the future instead of only getting .......
dev blogs and information only when patches come out and 5 month delayed heavily edited CSM meetings where it is very hard to gleam anything useful either about what CCP is planning for the future of eve or any kind of feeling as to who are CSM actually are/ and are doing in general.



you mean like these?

http://teadaze.net/csmDB/index.php?csmsession=4

m

They might have over done it a little back then but at least the players knew something was going on. The CSM8.org website is a good thing but it is not presented to the players enough.

Jesters weekly update is good but is also not seen by enough of the player base. It also needs to be re posted to EVE-O so they are part of the official record and don't get lost like some of the older CSM stuff might be. Past CSM's have also let personal blogs with summaries like Jesters die and allot of that history has been lost.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.

Harvey James
The Sengoku Legacy
#52 - 2014-01-04 03:40:24 UTC
well who knew there was any such records??? ... we can't mind read you know .. we get all these community spotlight on corps and betting sites but nothing actually useful like CSM meeting records or useful information/eve news sites..

T3's need to be versatile so no rigs are necessary ... they should not have OP dps and tank

ABC's should be T2, remove drone assist, separate HAM's and Torps range, -3 HS for droneboats

Nerf web strength, Make the blaster Eagle worth using

ionageman TOG
security services
#53 - 2014-01-05 03:23:55 UTC


So after reading this thread I get strong feeling of why we have a csm.

Non disclosure agreement .
Alundil
Rolled Out
#54 - 2014-01-06 22:01:22 UTC
Trebor Daehdoow wrote:
My position on all of this:

* CSM comments in the minutes should not be anonymous. The community deserves to know how each of us stands.

* CCP comments should not be anonymous. While I am sympathetic to concerns about people getting witch-hunted, any statement by a dev that is controversial can quite easily be labeled as being either a personal opinion or that of a group. All they have to do is ask for that clarification when they review the minutes. And bluntly, if the opinion is given anonymously, some idiots will immediately assume that it was said by CCP DevTheyThinkSucks and burn him/her in effigy anyway.



I agree completely on these points. There shouldn't be anonymous or otherwise unattributed comments in a formal "minutes".....ever.

If people can't be adults (or at the very least abide by ToS/EULA/Forum rules) in player to player and player to dev interactions then it ought to be standard procedure to "banish and vanish" that player account(s) on those grounds.

I'm right behind you

Jessica Danikov
Network Danikov
#55 - 2014-01-07 08:09:42 UTC
Minutes ultimately should exist for the purpose of the CSM and CCP, not for the community- you guys had a meeting together, you can't expect everyone to be there for the entire thing or for those who were there to have perfect recollection of what happened, so you generate a document that covers everything that occurred in sufficient detail that other can refer to the result of such meetings in future.

Exposing the community to such a document can go some way to justifying the CSMs existence and performance, but that should not be the primary point of the minutes. I'm most concerned about the effectiveness of the CSM if nobody has been able to refer to the results of the summer summit in all the time that has followed it until now.

In future, priority should be making the minutes available for the involved parties- CCP and the CSM- and that preparation should be done in a timely fashion. All involved parties are under the NDA, so there is no need for censure.

Prepping those minutes for public release is secondary. I don't mind the minutes coming out 6 months later if they've been used for 5 months previous by the people who need them rather than the people who want them.
CCP Dolan
C C P
C C P Alliance
#56 - 2014-01-07 09:54:23 UTC
I have applied a sticky substance to this thread. Keep it up guys, there is a lot of good feedback and points here.

CCP Dolan | Community Representative

Twitter: @CCPDolan

Gooby pls

Albert Spear
Non scholae sed vitae
#57 - 2014-01-07 13:47:36 UTC
As a "new-ish" player - less then 2 years into the game, I found the 2012 CSM minutes wonderful, they gave me a clear picture of who was for and against various items in the meetings. They gave me a clear understanding of the positions of the CSM members.

I don't care about late, we still have time to read and be informed about the actions and activities of the CSM members that may stand for re-election in 2014.

BUT...

The minutes have far too many places in the 2013 version where they say "there was a discussion between CSM members" or similar words. We (the players) have no clue about who took what position from these minutes.

From the rumor mill, it seems at least 1 CSM member ran on one platform and actually advocates a different one, I would want the CSM Summit minutes to be complete enough in the session discussions to either validate the rumor mill or shut it down.

I am sorry, I don't read the minutes for future directions of Eve, I read them to understand who is representing my interests on the CSM.

This set of minutes fails badly in doing that.

IF....

There are going to be minutes in the future, they need to highlight who is on which side of an issue. You say a CCP representative said "X" and I am happy with that - no dev names, even to the point where you don't tell us which CCP teams were in the room, but which CSM representative said "X" should be clear in the minutes. Disagreements should be highlighted in the minutes. CSM Members "A", "B" and "C" were strongly for the idea, and members "D", "E" and "F" were against it.

Otherwise, please don't bother with releasing the minutes.
Jaxon Grylls
Institute of Archaeology
#58 - 2014-01-07 18:12:36 UTC  |  Edited by: Jaxon Grylls
Jessica Danikov wrote:
In future, priority should be making the minutes available for the involved parties- CCP and the CSM- and that preparation should be done in a timely fashion. All involved parties are under the NDA, so there is no need for censure.

I said I would not post again in this thread, but the above comment made me change my mind.

A question to Jessica Danikov.

Have you ever been involved with running an association, club or other organisation? From your post it would appear not.

To say that the reason for the minutes is to act as an aide-memoir for CCP and the CSM is laughable.

They were there in body if not in mind and should therefore remember what was said and decided.

We were not, and if the CSM is to have any utility other than acting as a mouthpiece for CCP or alternatively as a fire-blanket, then the minutes must be timely and accurate. How can we trust anything else?

As for your last part in the above quote, we are involved parties, we are the paymasters, no subscriptions, plex or GTC, no EVE. It's that simple.

EVE is not a democracy but it does have a duty towards it's stakeholders, and to do as you suggest removes a vital part of the enterprise. Can you imagine the likes of Microsoft or Apple withholding reports of the decisions of the board to its shareholders. There would rightly be an uproar.

You can't take people's money and not tell them what you propose to do with it.

Not unless you are a government of course.

Oh, I think you must mean censorship, not censure. That is due when things appear late or not at all.
Snow Axe
Republic Military School
Minmatar Republic
#59 - 2014-01-08 04:25:33 UTC
Jaxon Grylls wrote:
They were there in body if not in mind and should therefore remember what was said and decided. .


Not that I disagree with the rest of your post, but they weren't all there. Only 7 of the 14 attend the summit.

"Look any reason why you need to talk like that? I have now reported you. I dont need to listen to your bad tone. If you cant have a grown up conversation then leave the thread["

Jaxon Grylls
Institute of Archaeology
#60 - 2014-01-08 09:39:43 UTC
Snow Axe wrote:
Not that I disagree with the rest of your post, but they weren't all there. Only 7 of the 14 attend the summit.

Therefor the CSM was present at the meeting. They presumably had a quorum and could thus make decisions and later communicated the proceedings of the meetings to the non-attendees.

Judging from reports of the antics at various Fanfests they may not have been compos mentis but that is another topic entirely.