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ungrounded account ban

First post
Author
dong haeng
Rotten Kimchi Squadron
#1 - 2014-01-01 23:35:23 UTC
5 weeks earlier, while I was mining ores as usual, I ran into a one guy.
He was bumping my exhumers and threatened me that he will report my toons as bots.



Short while after the incident, all my accounts were banned by CCP on account of 'improper macro usage'.



At first, I was sure that there was some kind of mistake, since I HAVE NEVER used any kind of macro or automated botting 3rd-party softwares. So I petitioned for an answer.
However, the answer was that macro usage WAS detected by system monitoring and that the ban was in accordance with EULA.



As a hi-sec "care-bear" miner, I usually join the fleet with my corp-mates and chat some random stuff from time to time while I mine ores. I sent the logs and claimed that I would further provide any kind of evidence that will prove no macro usage was involved, if needed.
Still, GM returned a 'copy-and-paste' message that they are not obliged to show proofs of macro detection and this petition is hereby closed, the end.







Now, I do understand that proofs of macro usage cannot be shown, as that will allow botting script developers to come out with newer versions, bypassing the system. That is perfectly fine.
Furthermore, I am not whining about the miners griefing. I can put up some more shields, making it not gank-worth. If some guy bumps me, I can always move on. No problem with that.





The whole point is that,
the system used by CCP to detect automated botting IS somehow flawed, and there could be some more innocent guys like myself that had account banned based on false bot detection and incorrect decision.





As an EVE subscriber, I was enjoying the game just as much as everyone else, and devoting some time into it.
However, now that I know CCP could just ban account without proper proofs, I am not sure if I would have fun playing the game any more.
I was banned for 30 days, and would be able to play the game after that. But what's the point if my accounts could get banned anytime for anything?


Hell, I wouldn't be writing this if I really used botting scripts.

I would like to hear everyone's opinion on this matter.
Jarod Garamonde
Jolly Codgers
Get Off My Lawn
#2 - 2014-01-01 23:41:58 UTC
Why were you mining without a permit?

That moment when you realize the crazy lady with all the cats was right...

    [#savethelance]
Aiwha
School of Applied Knowledge
Caldari State
#3 - 2014-01-01 23:43:43 UTC
Don't come to the forums. Keep petitioning it.

Sanity is fun leaving the body.

dong haeng
Rotten Kimchi Squadron
#4 - 2014-01-01 23:47:52 UTC  |  Edited by: dong haeng
bccause of GM said '...Any further support tickets contesting this ban for macro use will be closed without comment....' So I couldn't use petition anymore.
Scipio Artelius
Weaponised Vegemite
Flying Dangerous
#5 - 2014-01-01 23:48:55 UTC
What, the GMs didn't help you? No way!

I'm sure that's a mistake and they were extremely helpful. Oh no sorry. Not this game, must be thinking of somewhere else.

All I can say is keep petitioning.
KnowUsByTheDead
Sunlight...Through The Blight.
#6 - 2014-01-01 23:50:46 UTC
IB4L

EvE Online Forum Rules wrote:


10. Discussion of warnings and bans is prohibited.

Such matters shall remain private between CCP and the involved user. Questions or comments concerning warnings and bans will be conveyed through email or private messaging. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including petition responses and emails) received from any of the aforementioned parties.



Have a good day. Big smile

Once you realize what a joke everything is, being the comedian is the only thing that makes sense.

Xavier Higdon
Science and Trade Institute
Caldari State
#7 - 2014-01-01 23:53:58 UTC
I'm sorry, but the fact that you "type random stuff in chat" is in no way proof of not using a bot. In fact, bots often come equipped with the ability to reply to in game messages remotely. CCP, from what I have seen, doesn't hand out bans lightly, especially one so long as yours. I would love to hear more though, so please continue to discuss your petition and CCP's responses here on the forums. At least until they permaban you for violating the EULA. Again.
Jarod Garamonde
Jolly Codgers
Get Off My Lawn
#8 - 2014-01-01 23:55:35 UTC
Well, in any case, you shouldn't have been botting. You got what you deserved, and I hope you lose this toon, as well.

That moment when you realize the crazy lady with all the cats was right...

    [#savethelance]
Alavaria Fera
GoonWaffe
#9 - 2014-01-01 23:58:30 UTC
General Discussion won't help you.

Triggered by: Wars of Sovless Agression, Bending the Knee, Twisting the Knife, Eating Sov Wheaties, Bombless Bombers, Fizzlesov, Interceptor Fleets, Running Away, GhostTime Vuln, Renters, Bombs, Bubbles ?

Wacktopia
Fleet-Up.com
Keep It Simple Software Group
#10 - 2014-01-02 00:02:42 UTC  |  Edited by: Wacktopia
dong haeng wrote:
bccause of GM said '...Any further support tickets contesting this ban for macro use will be closed without comment....' So I couldn't use petition anymore.



Conducting this via the forums is not the correct thing to do as others have mentioned.

However, CCP do have a documented escalation procedure here.

Please note that I am not saying I personally think you should use the escalation process in this particular case, that part is up to you to decide, but merely that an escalation process exists.

Kitchen sink? Seriousy, get your ship together -  Fleet-Up.com

Pewty McPew
EVE Corporation 2357451
#11 - 2014-01-02 00:16:01 UTC
File a petition. Coming to the forums and complaining will accomplish nothing. Account bans are out of our control LOL.
ElQuirko
University of Caille
Gallente Federation
#12 - 2014-01-02 00:21:44 UTC
Alavaria Fera wrote:
General Discussion won't help you.

But General Discussion will attack you without mercy.

Dodixie > Hek

Bel Tika
Sebiestor Tribe
Minmatar Republic
#13 - 2014-01-02 00:21:49 UTC
Looks like a scripted original post tbh :P
Kimmi Chan
Tastes Like Purple
#14 - 2014-01-02 00:25:37 UTC
Well if you were botting as is alleged, then you weren't really playing the game anyway so you got banned. Big deal. You weren't playing the game anyway.

If you're looking for sympathy, I'm all out.

"Grr Kimmi  Nerf Chans!" ~Jenn aSide

www.eve-radio.com  Join Eve Radio channel in game!

Messoroz
AQUILA INC
#15 - 2014-01-02 00:53:47 UTC
Welcome to Soviet Russia Online.

Your thread will be shortly locked and you will disappear. Any discussion of anything is simply not allowed in any form about game problems or even petitions. All hail CCP!
James Amril-Kesh
Viziam
Amarr Empire
#16 - 2014-01-02 00:55:42 UTC
Can't petition, can't post on forums.
Humoring OP, what option does he really have?

Enjoying the rain today? ;)

Wacktopia
Fleet-Up.com
Keep It Simple Software Group
#17 - 2014-01-02 01:04:34 UTC
James Amril-Kesh wrote:
Can't petition, can't post on forums.
Humoring OP, what option does he really have?


https://forums.eveonline.com/default.aspx?g=posts&m=4062938#post4062938

Kitchen sink? Seriousy, get your ship together -  Fleet-Up.com

Garandras
The Scope
Gallente Federation
#18 - 2014-01-02 01:06:02 UTC
James Amril-Kesh wrote:
Can't petition, can't post on forums.
Humoring OP, what option does he really have?


Find a new game to play?
James Amril-Kesh
Viziam
Amarr Empire
#19 - 2014-01-02 01:11:59 UTC
Wacktopia wrote:
James Amril-Kesh wrote:
Can't petition, can't post on forums.
Humoring OP, what option does he really have?


https://forums.eveonline.com/default.aspx?g=posts&m=4062938#post4062938

Not really an option if further petitions will be closed.

Enjoying the rain today? ;)

Hasikan Miallok
Republic University
Minmatar Republic
#20 - 2014-01-02 01:15:45 UTC
Many of the posters in general Discussion seem to be of the opinion that mining itself should be bannable regardless of bots and that New Order are a group of hardcore elite PvP-ers so unfortunately you will probably not get much help here :D
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