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Issues, Workarounds & Localization

 
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Interface problem

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Author
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Chitsa Sabe
Dombili
#1 - 2013-12-13 13:40:12 UTC
Hello,
Last night i was mining and checking "contracts". First my chat window disappeared then the others. Client crashed.

Today i was mining again and chatting/mailing, windows started to disappear again one by one until nothing left but the side bar. I waited for 15-20 secs and everything went normal.

Please any advice to prevent this happen?
Bhurak Cloudchaser
Ministry of Science and Technology
#2 - 2013-12-13 18:42:23 UTC
Exact same thing happened to me this morning when I logged in to add a skill and start/finish some research jobs. Chat window disappeared and blinked faintly at first. Then the rest of the UI began to flicker and I was unable to interact with anything. Had to kill the program from task manager to get out.
CCP Snorlax
C C P
C C P Alliance
#3 - 2013-12-13 20:33:10 UTC
If this happens again and the UI recovers, could you please file a bug report immediately from within the game? Doing so gives both information about your system and settings, as well as any errors and warning recently logged. Please give a detailed description of what you were doing at the time, especially if you notice any pattern to this madness.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Bhurak Cloudchaser
Ministry of Science and Technology
#4 - 2013-12-13 22:33:27 UTC
I tabbed back in this afternoon and the UI was missing again. I tried opening other windows but nothing seemed to work. I clicked on the character portrait and everything reappeared. I submitted a bug report as requested before it happened again, which is just did. This time the character icon didn't fix it but the ISIS button did.
June Biekon
Pator Tech School
Minmatar Republic
#5 - 2013-12-14 02:01:19 UTC
Same is happening to me, bug report submitted. Happens a lot and is really annoying
Mi5
Commando - Refuse Disposal
#6 - 2013-12-14 03:37:57 UTC  |  Edited by: Mi5
Go to launcher and set to DX9, solved problem for me.

Skill your char as if you play forever - Fly  as if you will explode today.
Brien Bokmura
Anthropomorphics Anonymous
#7 - 2013-12-14 13:37:09 UTC  |  Edited by: Brien Bokmura
This has been happening the last 3 days, usually when I'm in contracts or inventory and always while in station. One window will disappear like it's been minimized but won't reappear after clicking on neocom. That's followed by others disappearing and eventual crash. I'll send a bug report next time and then try the DX9 fix.

Update: Tried repair tool in launcher. Problem recurred. Went to DX9. No recurrence.
Aflons
Swamp Panthers
Bog Brotherhood
#8 - 2013-12-14 22:41:11 UTC  |  Edited by: Aflons
I have been having this same issue for a week myself it ussually starts in the station than around 30min later it leads to my screen getting severe tearing, half of the screen going dead, and a pink triangle in the middle of my screen (something like this has only happened 1-2 times in the last week though). My screen also frequently goes black after alt tabbing back in. I went googling around and found a forum post from 2011 about the same thing happening but it was on windows xp and the problem ussually startedby alt tabbing.

I am going to give dx 9 a try

Windows 7
geforce GTX 460 V2

Edit: DX9 seems to have solved the problem have been trying for around 30min to force the problem with no negative results.
June Biekon
Pator Tech School
Minmatar Republic
#9 - 2013-12-15 19:48:13 UTC
Confirmed, switching to dx9 solved my issues
Sleazy Whoore
Science and Trade Institute
Caldari State
#10 - 2013-12-16 19:29:00 UTC
Would just like to provide a "me too". I've submitted an ingame petition as requested.
Isagar Baboli
Doomheim
#11 - 2013-12-22 15:49:26 UTC  |  Edited by: Isagar Baboli
Confirmed. I also have this bug. Testing the DX9 solution now.

Edit: No problems since DX9 switch.
Tenonite
The Scope
Gallente Federation
#12 - 2013-12-23 23:04:05 UTC
I also have this bug, I'm using a win7 with DX 11 on a GeForce 650Ti

Will try DX 9.
Elixir Ripley
Pator Tech School
Minmatar Republic
#13 - 2013-12-24 18:06:44 UTC
same here

windows 7 x64
nVidia GTX 570@DX11 (fresh WHQL drivers, no overclock)

no, I do not want go to "obsolete" DX9
Tigerfish Torpedo
Underworld Protection Agency
The Burning Contingent Alliance
#14 - 2013-12-24 23:23:25 UTC  |  Edited by: Tigerfish Torpedo
I too am getting this problem. Have just switched to DX9, from DX11. Hopefully should solve the problem.

Been doing it about 1 - 2 weeks for me now. Thought it was some heat/CPU related issue, but now that others are having the same problem, I'm somewhat relieved.

Windows 7 - 64 bit,
Intel i7,
NVidia GeForce GTX670,
Not overclocked in either regard.

Tiger
Petra Sparkle
Dark Eternity.
#15 - 2013-12-25 13:54:45 UTC
Same issue here

Windows 7
geforce GTX 460 driver 331.82

is it nvida related has it happened with amd/ati?
Steadly Sol
Sonic Intoxication
#16 - 2013-12-26 06:01:39 UTC  |  Edited by: Steadly Sol
as im on windows xp, using 2 clients, dx11 is not an option, and it has been going on since a couple days after the patch which added dx11.

just sitting in station, and boom. ui gone. neo con gone, even the esc options menu is gone, and they
do not come back, not with alt tab or waiting, eventually eve will ctd. I have lost a lot of game time just being frustrated with eve, because I have to kill the process to close the window, and in doing so this forces me to run the repair tool each time.

I dont use alt tab, I use the windows key and mouse click between clients

clearing caches does not help.
window resize doesnt help.
repair tool does not help
windowed mode nor fixed window make a difference

I notice from my googling this is the same problem from december of 2011.

so what ever you undid from that fix, redo it.

thanks, I would like to play eve before the month is up


edit: intel core 2 duo@2200 with an nvidia gtx250, win xp sp 3
Crayven Erata
Serious Waste Of Time
#17 - 2013-12-27 03:53:38 UTC
It seems to be related to DX11 and leaving the system idle.

Doesn't happen during normal play, but occurs whenever I go afk for more then about a minute.
James Bolivar DeGriz
Chaos Delivery Systems
#18 - 2013-12-27 23:21:11 UTC
Crayven Erata wrote:
It seems to be related to DX11 and leaving the system idle.

Doesn't happen during normal play, but occurs whenever I go afk for more then about a minute.


Happens to me during normal play. When I'm looking at the market or something else for a few seconds the window will disappear and then others will follow. Clicking on the icon on the "task bar" a couple times brings things back.

Only happens on my laptop, which I updated the driver on because I was seeing a lot of tearing. I'll do the dx9 thing too now.
Nariya Kentaya
Ministry of War
Amarr Empire
#19 - 2013-12-29 05:38:39 UTC
CCP Snorlax wrote:
If this happens again and the UI recovers, could you please file a bug report immediately from within the game? Doing so gives both information about your system and settings, as well as any errors and warning recently logged. Please give a detailed description of what you were doing at the time, especially if you notice any pattern to this madness.

so it happened to me earlier today, but i couldnt submit a bug report ingame, UI including system menu ingame was completely invisible, the mouse cursor would change to the appropriate alternate model when it moused over where a ship or item was supposed to be, but i could not interact with anything, same with the screen darkening when i pressed escape, but no menu appeared.

its been getting worse and more frequent everyday, and it isnt my computer as far as ive seen, as every other program and function still runs the same as before the problem started, completely isolated to when EVE is running.

and on that note, occasionally when EVE gets wonky and you attempt to alt+tab to fix the issue, it will go weird and you are unable to interact with the desktop until you alt+tab trhough all open windows and programs.

hope this gets fixed soon before EVE becomes unplayable
Nelly Uanos
Stimulus
Rote Kapelle
#20 - 2013-12-29 11:07:35 UTC
Dx9 solve the problem, I'm going to stick with it until they fix their problem.

This was getting way to annoying... X
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