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Issues, Workarounds & Localization

 
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EVE_Online_Installer_673186 non-working for new users

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Hitego Luna
POCKET-ACES
#1 - 2013-12-26 14:01:09 UTC  |  Edited by: Hitego Luna
EVE_Online_Installer_673186 does not install the launcher as part of the install process. This is a repeatable problem (when trying to install twice in two different directories). The consequence of this is eve does not launch from the desktop icon; also enabling the option "launch eve online" at the end of the installer does not start eve.

The workaround is to run the repair tool from the install directory, which will hash the directory and eventually download a "patch" that will install the launcher.

CCP, please fix this so new players can get into the game with a minimum amount of fuss. The workaround is probably not what most new users will do upon downloading the software for the first time.
Azmodan EG
Doomheim
#2 - 2013-12-27 06:45:03 UTC
Confirm.
I was forced to reinstall the client last saturday and was unable to launch from desktop icon. The repair tool fix the problem.
It was really annoying, cos I start to think that it was the problem with my network or my comp.. etc. I have to read tonns of forums just to understand that the problem is not on my side.
Sad, CCP.
John Holt
State War Academy
Caldari State
#3 - 2013-12-27 14:02:35 UTC
I can confirm this is a problem. Installed Windows 8.1 so had to reinstall EVE. The launcher simply wasn't there. Ran repair and fixed it, but new users will not know to do this.

Done my time in null sec, now I'm just a Privateer wandering around High and Low Sec.
CCP Explorer
C C P
C C P Alliance
#4 - 2013-12-27 18:56:30 UTC
See https://forums.eveonline.com/default.aspx?g=posts&t=307369&find=unread

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer