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ATTENTION! Comcast Node Crash Affecting West Coast Players.

Author
Tara Read
Doomheim
#1 - 2013-12-12 07:57:21 UTC  |  Edited by: Tara Read
Alrighty since this is the proper sub forum for technical issues hopefully we'll get some results. For those of us sadly stuck with Comcast as an ISP over the past two nights at around 10 pm Pacific Standard Time the socket has been closed on my connection to TQ and the connection to TQ's ip using trace route showed this:

16ms 19ms 24ms he-1-6-0-0-cr01.sanjose.ca.ibone.comcast.net [68.86.90.157]

After this line 5 ping the connection attempts to 87.237.38.200 result in a 100% packet loss. I've been on the phone with lvl 2 Comcast techs Roll and they literally have NO clue what is going on at all. One tech even said it was CCP's job to contact THEM about their network going bonkers.

I spoke to my fourth tech tonight about 25 minutes ago and he said it also was not only effecting the East Bay or general San Fran area but now Washington State when he too tried a trace route to TQ's ip resulting in the same packet loss. Seems like no one at Comcast knows what the hell is going on.

So can someone here at CCP possibly contact someone at Comcast and kick them in the ass to fix this? I'll be calling them back in an hour to "verify" that this was even put on their alert bulletin.

If you are having issues connecting or the server timing out on TQ and you have Comcast as an isp please post below and call them!
Pervasive Vagrant
Ministry of War
Amarr Empire
#2 - 2013-12-12 08:13:26 UTC
East Bay CA, confirming this.
KUM Marko
The Scope
Gallente Federation
#3 - 2013-12-12 08:16:59 UTC
hmm i live in SF and i have to use a vpn to be able to use the forum and eve client.
Jojo Galaxee
Hedion University
Amarr Empire
#4 - 2013-12-12 08:23:31 UTC
San Francisco Bay Area, CA Comcast
Happened last night at 10:00 PM sharp, happened again 10:00 PM.
Also cannot access the EVE support page, and the forums themselves run slow as molasses.
Llurren
Body Count Inc.
Pandemic Legion
#5 - 2013-12-12 08:41:45 UTC
Confirming the same here. I can sign into my account through the Launcher, but can't connect to EVE with the following message:

"Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong."

Location: San Francisco, CA

I've disabled my Norton Firewall, opened the 26000 and 3724 ports in my router, cleared the cache in the Launcher, ran a virus scan, manually changed the port via the Prefs.ini file to 26000, and more. Comcast is about all that is left at this point...

"I grok people. I am people… so now I can say it in people talk. I've found out why people laugh. They laugh because it hurts so much… because it's the only thing that'll make it stop hurting."

Tara Read
Doomheim
#6 - 2013-12-12 08:46:30 UTC
Just got off the phone with another tech who ironically games and was very perplexed by the issue seeing as my personal internet is fine, equipment is fine etc. He ran a traceroute as well and saw the issue with the node. I kinda caught it earlier and him and I sort of froze when I emphasized the bolded below on the faulty node:

sanjose.ca.ibone.comcast.net

I dunno about anyone else but "i bone comcast.net" doesn't sound like an actual official node so I'm leaning toward it being malicious. He said he's asking questions and trying to get any sort of answer and either they are hiding the fact their network was compromised or that they really have no clue what is going on...

Celeste Taylor
Ruby Dynasty
#7 - 2013-12-12 09:24:10 UTC
San Francisco here too. Yesterday I ended up watching Hulu Plus in HD from 10PM until 5AM while waiting for Eve to return and had no other problems with other non-Eve connectivity during that time. Our house has been running Hulu and Netflix simultaneously while my other roommate is playing Minecraft and I have been poking around on the web with no issues during tonight's Eve outage. As I mentioned on the previous post this is why I mistakenly thought the problem was with CCP.

When I use my AT&T mobile ISP the avatars load just fine on the forums, and others have confirmed that this issue is indeed with Comcast. My question is if this issue is specifically targeted to Eve online, or something else rather specialized that Eve is a part of since the rest of my services seem unaffected.
Venirious
Do It For The Lobster
#8 - 2013-12-12 09:33:49 UTC
Sacramento, Ca.

Screwed 2nd night in a row.

sanjose.ca.ibone.comcast.net ? lol.
Ariele Netiqulenne
Federal Defense Union
Gallente Federation
#9 - 2013-12-12 10:33:02 UTC
this will help:

1. get aws cloud micro instance on ireland cloud (or some other to taste), micro instances are free
2. launch instance
3. download putty & puttygen
4. use puttygen to convert key
5. configure putty to connect to aws instance and forward port 26000
6. connect
7. launch eve.exe /server:localhost
8. play

only problem I have with this setup is that eve lost ui settings (like which chat channels you we're on etc)

I'm curious if there's easier way to do it.

PS.
just add elastic ip to the instance or they will bill you some tiny amount, you can of course start/stop instance so it's active when you play
Celeste Taylor
Ruby Dynasty
#10 - 2013-12-12 12:13:21 UTC
...and we are back, about the same time as yesterday. Should I expect the connection to be down between 10PM and 4AM tomorrow too?
Venirious
Do It For The Lobster
#11 - 2013-12-12 13:32:36 UTC
Celeste Taylor wrote:
...and we are back, about the same time as yesterday. Should I expect the connection to be down between 10PM and 4AM tomorrow too?


Somewhat odd that it seems to come back right after downtime isn't it?
Nebulism
Awesome Skill Injector Farming Team
#12 - 2013-12-12 16:23:20 UTC
To all facing this problem, I too confirm your experience. This has happened two nights in a row due to the San Jose node. Interesting I get this behavior after being routed to the San Jose node (and a few preliminary bounces) from Albuquerque, NM. I note that currently, my routing now goes from:

Albuquerque -> Los Angeles -> Texas (Usually this would show San Jose) -> Onward to CCP land eventually

Here the San Jose node seems to be removed entirely. I'll also contact Comcast prior to heading into work.

Neb
Tara Read
Doomheim
#13 - 2013-12-12 18:09:36 UTC
Celeste Taylor wrote:
...and we are back, about the same time as yesterday. Should I expect the connection to be down between 10PM and 4AM tomorrow too?


If the behavior is a pattern of a bot or a faulty node then yes. Seems like downtime temporarily fixes whatever issue it is then again around 10 pm drops like a stone.
Asura Vajrarupa
Doomheim
#14 - 2013-12-12 19:30:30 UTC  |  Edited by: Asura Vajrarupa
Tara Read wrote:
Alrighty since this is the proper sub forum for technical issues hopefully we'll get some results. For those of us sadly stuck with Comcast as an ISP over the past two nights at around 10 pm Pacific Standard Time the socket has been closed on my connection to TQ and the connection to TQ's ip using trace route showed this:

16ms 19ms 24ms he-1-6-0-0-cr01.sanjose.ca.ibone.comcast.net [68.86.90.157]

After this line 5 ping the connection attempts to 87.237.38.200 result in a 100% packet loss. I've been on the phone with lvl 2 Comcast techs Roll and they literally have NO clue what is going on at all. One tech even said it was CCP's job to contact THEM about their network going bonkers.

I spoke to my fourth tech tonight about 25 minutes ago and he said it also was not only effecting the East Bay or general San Fran area but now Washington State when he too tried a trace route to TQ's ip resulting in the same packet loss. Seems like no one at Comcast knows what the hell is going on.

So can someone here at CCP possibly contact someone at Comcast and kick them in the ass to fix this? I'll be calling them back in an hour to "verify" that this was even put on their alert bulletin.

If you are having issues connecting or the server timing out on TQ and you have Comcast as an isp please post below and call them!


Also had this problem, glad to know it isn't CCP.

Finding new and interesting ways to hate Comcast.

I'm staring at my client loader right now with this error code where my login should be:

Error -105 when loading url https://login.eveonline.com/oauth/authorize/?client_id=eveLauncherTQ&lang=en&response_type=token&redirect_uri=https://login.eveonline.com/launcher?client_id=eveLauncherTQ&scope=eveClientToken

Ignorance is the cause of suffering.

Gilgamesh BoShudda
Run and Gun
#15 - 2013-12-13 02:20:06 UTC
I also have this exact issue and I live in Fresno, central CA. I hate Comcast lol.
Llurren
Body Count Inc.
Pandemic Legion
#16 - 2013-12-13 17:38:24 UTC
Was on the phone with Comcast last night, and they put the blame back on CCP. Looks like I'm in Limbo and still can't connect.

"I grok people. I am people… so now I can say it in people talk. I've found out why people laugh. They laugh because it hurts so much… because it's the only thing that'll make it stop hurting."

Llurren
Body Count Inc.
Pandemic Legion
#17 - 2013-12-14 04:48:28 UTC
Update: Went past Level 2 support to the Hardware Networking Support group. They verified there was a problem, but they don't have any active work being done to correct it and they're not real sure where the problem is.

"sanjose.ca.ibone.comcast.net" is a valid node, and ibone = international backbone (which takes you right out of the country).

The best they could tell me was to look into a VPN service to bypass the bad node in the San Francisco area. So that's my next plan of attack.

"I grok people. I am people… so now I can say it in people talk. I've found out why people laugh. They laugh because it hurts so much… because it's the only thing that'll make it stop hurting."

Llurren
Body Count Inc.
Pandemic Legion
#18 - 2013-12-15 07:34:56 UTC
Update: Comcast's last update to its router reset the firewall to "Typical Security (Medium)" settings. Dropping the security settings down Minimum Security has restored my connection.

Note: I'm not suggesting you reduce your hardware firewall settings to overcome this problem, only sharing what I did to address my problems. Make sure to stay safe. :-)

"I grok people. I am people… so now I can say it in people talk. I've found out why people laugh. They laugh because it hurts so much… because it's the only thing that'll make it stop hurting."

a DAMN PATRIOT
Dropbears Anonymous
Brave Collective
#19 - 2013-12-16 05:11:13 UTC
Bumping this topic and hoping for a dev to help us out. Still being kicked from server at 9PM Pacific on random days. I live in San Francisco, CA
Gina Kashada
Dark of Night Industries
#20 - 2013-12-16 05:22:40 UTC  |  Edited by: Gina Kashada
I am facing the same issue....its really annoying because we were just about to get into a fight when suddenly I can no longer connect.
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