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Client freezes and symbolic links

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Amma Cha'tur
Hedion University
Amarr Empire
#21 - 2013-12-02 22:10:26 UTC  |  Edited by: Amma Cha'tur
Well, I play for a while only to catch another bug. (twitchy screen/odd graphics after jumping)

Bug report won't submit with uploaded files and just throws me an error must have occurred screen.

Logged back on to resume the game, first stargate......and.....freezes..........come on.........unbelievable..........what are the chances.............disconnected.

I have noticed the graphics skipping back and replaying what had just happened a lot more than normal (that is normal, right?).
After logging back on again, to complete the five jumps, it did the above mentioned skipping back at every gate (and station). After leaving warp about maybe 17 or 20km from thoe gate/station. Earlier in the night I was ratting in a frigate and it was also doing it a lot.
Chalithra Lathar
Science and Trade Institute
Caldari State
#22 - 2013-12-02 22:16:01 UTC
I haven't had many issues with freezing, but I have corp members that do. I occasionally have a client that crashes when logging in, or a black screen when undocking. Haven't had any problems jumping through gates.

I am fairly certain that ISboxer uses symlinks to create seperate settings files for each client, You should probably contact Lax, as most everyone I know that multiboxes uses ISboxer.
Ruskarn Andedare
Lion Investments
#23 - 2013-12-02 22:36:57 UTC
Had a client freeze that locked me from my PC a few minutes ago - only one client running
Vincent Athena
Photosynth
#24 - 2013-12-06 21:58:43 UTC
CCP Snorlax wrote:
.....

In your settings folder you should have a file called prefs.ini - it's a simple text file. Open it up in a text editor and add the line

frameTimeTimeout=30000

This sets a timeout value, in milliseconds, so that whenever the client freezes for more than this value a crash is induced. Before crashing, a file called pythonstatus.txt is written to the cache folder.

.......

I added that line. Last night I got a freeze. But the client did not crash and no files got written. I waited for about half an hour. The prefs.ini files look like

bitsCancelled=1
clusterMode=LOCAL
clusterName=LOCALHOST@NODOMAIN
debug=0
decimal=.
digit=,
eulaagreed=0
host=0
inputhost=localhost
languageID=EN
machoNet.acceptThreadCount=20
newbie=0
port=26000
rebootReason=connection lost
rebootTime=130302129936291412
showHardcodedStrings=0
frameTimeTimeout=30000

Any ideas?

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Jarod Garamonde
Jolly Codgers
Get Off My Lawn
#25 - 2013-12-07 07:57:00 UTC
CCP Snorlax wrote:
If you multibox and use symbolic links to set up your multiple EVE instances and your EVE client freezes frequently, especially on undocking or jumping I would like to hear from you.

There may be a bug in Windows, or possibly in Python that has to do with files in folders accessed via symlinks, but I haven't been able to work out if this is affecting the client or not. So, if the very specific condition described above applies to you, I'd like to hear from you and learn more about how you set up the symbolic links.

Either post here, or send me an EVE mail.

Thanks!


CCP Snorlax, I posted a thread about recent client hangs, earlier, with no response.
I'm experiencing partial freezes, but mostly just when I'm running a single client... it seems to happen far less for me when I using both accounts.

That moment when you realize the crazy lady with all the cats was right...

    [#savethelance]
CCP Snorlax
C C P
C C P Alliance
#26 - 2013-12-07 13:33:03 UTC
Vincent Athena wrote:
CCP Snorlax wrote:
.....

In your settings folder you should have a file called prefs.ini - it's a simple text file. Open it up in a text editor and add the line

frameTimeTimeout=30000

This sets a timeout value, in milliseconds, so that whenever the client freezes for more than this value a crash is induced. Before crashing, a file called pythonstatus.txt is written to the cache folder.

.......

I added that line. Last night I got a freeze. But the client did not crash and no files got written. I waited for about half an hour. The prefs.ini files look like

bitsCancelled=1
clusterMode=LOCAL
clusterName=LOCALHOST@NODOMAIN
debug=0
decimal=.
digit=,
eulaagreed=0
host=0
inputhost=localhost
languageID=EN
machoNet.acceptThreadCount=20
newbie=0
port=26000
rebootReason=connection lost
rebootTime=130302129936291412
showHardcodedStrings=0
frameTimeTimeout=30000

Any ideas?


Was the client completely frozen? Nothing moving on the screen? If so, the timeout should have kicked in, so I'm starting to think you are experiencing something different. If we're still rendering frames but somehow not responding to input that could explain this.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
CCP Snorlax
C C P
C C P Alliance
#27 - 2013-12-07 13:38:53 UTC
Jarod Garamonde wrote:

CCP Snorlax, I posted a thread about recent client hangs, earlier, with no response.
I'm experiencing partial freezes, but mostly just when I'm running a single client... it seems to happen far less for me when I using both accounts.

Hey, give me a break - you post late on a Friday afternoon and complain about no response at noon on Saturday!

Anyway, I've responded now :)

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Vincent Athena
Photosynth
#28 - 2013-12-07 14:44:12 UTC  |  Edited by: Vincent Athena
CCP Snorlax wrote:
Vincent Athena wrote:
CCP Snorlax wrote:
.....

In your settings folder you should have a file called prefs.ini - it's a simple text file. Open it up in a text editor and add the line

frameTimeTimeout=30000

This sets a timeout value, in milliseconds, so that whenever the client freezes for more than this value a crash is induced. Before crashing, a file called pythonstatus.txt is written to the cache folder.

.......

I added that line. Last night I got a freeze. But the client did not crash and no files got written. I waited for about half an hour. The prefs.ini files look like

bitsCancelled=1
clusterMode=LOCAL
clusterName=LOCALHOST@NODOMAIN
debug=0
decimal=.
digit=,
eulaagreed=0
host=0
inputhost=localhost
languageID=EN
machoNet.acceptThreadCount=20
newbie=0
port=26000
rebootReason=connection lost
rebootTime=130302129936291412
showHardcodedStrings=0
frameTimeTimeout=30000

Any ideas?


Was the client completely frozen? Nothing moving on the screen? If so, the timeout should have kicked in, so I'm starting to think you are experiencing something different. If we're still rendering frames but somehow not responding to input that could explain this.

Nothing was moving on the screen, and the client was not accepting any input. No chat, no camera wobble, no movement at all. Well, the mouse pointer moves. I was running 3 clients in a mining fleet, and it was the orca that froze. The other two ships could still put ore into the orca, and the orca remained in place, and in fleet, until I force quit the frozen client.
Edit: Just got another freeze. This time running just one client and I was docked. Again the client did not do a crash.

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CCP Snorlax
C C P
C C P Alliance
#29 - 2013-12-07 15:20:49 UTC
Vincent Athena wrote:
CCP Snorlax wrote:

Was the client completely frozen? Nothing moving on the screen? If so, the timeout should have kicked in, so I'm starting to think you are experiencing something different. If we're still rendering frames but somehow not responding to input that could explain this.

Nothing was moving on the screen, and the client was not accepting any input. No chat, no camera wobble, no movement at all. Well, the mouse pointer moves. I was running 3 clients in a mining fleet, and it was the orca that froze. The other two ships could still put ore into the orca, and the orca remained in place, and in fleet, until I force quit the frozen client.

I need to verify that the timeout works as it should on the Mac - it should have kicked in here. I'll have someone run some tests for me on Monday.

Btw, do you play with audio on? Does it make any difference if you disable audio?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Vincent Athena
Photosynth
#30 - 2013-12-07 21:47:35 UTC
CCP Snorlax wrote:
Vincent Athena wrote:
CCP Snorlax wrote:

Was the client completely frozen? Nothing moving on the screen? If so, the timeout should have kicked in, so I'm starting to think you are experiencing something different. If we're still rendering frames but somehow not responding to input that could explain this.

Nothing was moving on the screen, and the client was not accepting any input. No chat, no camera wobble, no movement at all. Well, the mouse pointer moves. I was running 3 clients in a mining fleet, and it was the orca that froze. The other two ships could still put ore into the orca, and the orca remained in place, and in fleet, until I force quit the frozen client.

I need to verify that the timeout works as it should on the Mac - it should have kicked in here. I'll have someone run some tests for me on Monday.

Btw, do you play with audio on? Does it make any difference if you disable audio?

Audio was disabled. I normally play sound off. I think once I got a freeze sound on. The music starts skipping, and stops altogether.

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CCP Snorlax
C C P
C C P Alliance
#31 - 2013-12-11 15:25:58 UTC
Vincent Athena wrote:
CCP Snorlax wrote:
Vincent Athena wrote:
CCP Snorlax wrote:

Was the client completely frozen? Nothing moving on the screen? If so, the timeout should have kicked in, so I'm starting to think you are experiencing something different. If we're still rendering frames but somehow not responding to input that could explain this.

Nothing was moving on the screen, and the client was not accepting any input. No chat, no camera wobble, no movement at all. Well, the mouse pointer moves. I was running 3 clients in a mining fleet, and it was the orca that froze. The other two ships could still put ore into the orca, and the orca remained in place, and in fleet, until I force quit the frozen client.

I need to verify that the timeout works as it should on the Mac - it should have kicked in here. I'll have someone run some tests for me on Monday.

Btw, do you play with audio on? Does it make any difference if you disable audio?

Audio was disabled. I normally play sound off. I think once I got a freeze sound on. The music starts skipping, and stops altogether.

Can you try something for me? I've added a command line switch to enable logging to file, to eliminate the need for LogServer and still allow us to get full logs.

Create a folder somewhere called evelogs, or something like that, then add
/fileLogDirectory=path to evelogs
to the command line.

The client should now create log files in this folder with full logging enabled. If you experience freezes with logging enabled I should be able to get some info on what's going on. You can get the logs to me either as attachments to a bug report, or send me a link to a shared file in EVE mail.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Vincent Athena
Photosynth
#32 - 2013-12-11 19:36:26 UTC  |  Edited by: Vincent Athena
Im a little confused. I tried entering this into the terminal app:

open /Applications/EVE\ Online.app/ --args /fileLogDirectory=/Applications/evelog

And no files were generated in the folder evelog that I had created. I got a feeling there are other steps I need to be doing as well. The Mac debug page in the wiki lists several ways to make different log files:

https://wiki.eveonline.com/en/wiki/Mac_bug_reporting

leaving me not understanding what you need to help with this issue. I'm not sure which, if any, of these are out of date. Nor which method you would like to see me use. What else should I be doing?

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CCP Snorlax
C C P
C C P Alliance
#33 - 2013-12-11 20:00:58 UTC
Vincent Athena wrote:
Im a little confused. I tried entering this into the terminal app:

open /Applications/EVE\ Online.app/ --args /fileLogDirectory=/Applications/evelog

And no files were generated in the folder evelog that I had created. I got a feeling there are other steps I need to be doing as well. The Mac debug page in the wiki lists several ways to make different log files:

https://wiki.eveonline.com/en/wiki/Mac_bug_reporting

leaving me not understanding what you need to help with this issue. I'm not sure which, if any, of these are out of date. Nor which method you would like to see me use. What else should I be doing?

Alright, I'll have somebody inhouse try this for me on a Mac - don't have one myself and have no experience on the Mac, I'm afraid. I just want to fix any and all crashes in EVE.

I guess the issue may be with the file paths - not sure how the file paths translate when running under Cider on the Mac.

Anyway, this is still work in progress - I want to overhaul any diagnostics we do so you, the players, don't have to follow convoluted steps so that we, the developers can get the info we need to address issues you shouldn't be experiencing in the first place. In the near future I'm hoping to have an interface either in the launcher or the client (or both) to control this logging.

So, bear with me and accept my apologies for using you as a guinea pig :)

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Vincent Athena
Photosynth
#34 - 2013-12-11 21:20:10 UTC
OK, I await new things. In the meantime Ill play with the monitor logging turned on. The logging I get from the shift-control-alt-m window. If I get a freeze maybe it will show something. I only get one a week on average, so it may be awhile.

Ive not tried it, but Ive heard you can get a freeze right away by having a Torrent running when you play eve.

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Sau Lee
Starlight Holdings
#35 - 2013-12-12 07:41:05 UTC
Hi there,

Just in case anyone, like myself, was getting random but frequent freezes/crashes using 2 clients at once.

I turned the game to Direct X 9 mode via the launcher and it has been completely stable since.

Kind Regards

Alec
Vincent Athena
Photosynth
#36 - 2013-12-13 15:07:28 UTC
I got a log from a client that experienced a freeze. This was on an alt account. The log was made from the monitor window. Unfortunately, there was no crash log or python trace file as the client never crashed, but got frozen. (Actually there was a crash log file, but it is zero bytes long and empty).

I had three clients running during a mining op, 2 hulks and an orca. The client running the orca froze right after I had it warp to station. Just before the freeze the client displayed an exception. Getting an exception message displayed before the freeze is actually rare, and this may not be the actual "Mac freeze bug". But it is a bug with a freeze.

Bug report filed with "CCP Snorlax" in the title. Hope this helps.

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CCP Snorlax
C C P
C C P Alliance
#37 - 2013-12-13 21:02:18 UTC
Vincent Athena wrote:
I got a log from a client that experienced a freeze. This was on an alt account. The log was made from the monitor window. Unfortunately, there was no crash log or python trace file as the client never crashed, but got frozen. (Actually there was a crash log file, but it is zero bytes long and empty).

I had three clients running during a mining op, 2 hulks and an orca. The client running the orca froze right after I had it warp to station. Just before the freeze the client displayed an exception. Getting an exception message displayed before the freeze is actually rare, and this may not be the actual "Mac freeze bug". But it is a bug with a freeze.

Bug report filed with "CCP Snorlax" in the title. Hope this helps.

Thanks for the report. The logs in this case indicate the process ran out of memory. That is probably the reason there is no dump.

I need to investigate further if any of the warning preceding this could explain why the memory runs out - there must be a memory leak somewhere.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Vincent Athena
Photosynth
#38 - 2013-12-13 22:46:29 UTC
Memory leak, eh? Well, it is very common for these freezes to occur upon an action that results in a grid change. They can happen upon leaving a grid or arriving at a new one.

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Amma Cha'tur
Hedion University
Amarr Empire
#39 - 2013-12-14 00:24:21 UTC  |  Edited by: Amma Cha'tur
Well my constant freeze/wait/disconnects have been almost non existent for about ten days now. I thought it was sorted till tonight, while mid fight on a level 4 (close range battle in Angel base pocket of Worlds Collide). I notice I'm firing but the targets damage isn't going up, modules and windows become unresponsive. I added that line but it still hangs for ages then finally disconnects. It has on occasion seemed like it had frozen only to all flood back in at once (whoever hits whoever for so many DP's text flashes by very fast and targets take all missing damage at once etc).

Just happened again on a different character flying an interceptor, chewing up the AU's. I come to a gate and it just hangs there. clicking on the jump button just pops up a 'session already in progress' bar. clicking on any modules does nothing.

launcher was fine. I logged on with another account no problem, try to fleet up with myself and just get a 'whoever is not logged on so won't be much use to the fleet' text. Alt-tab. no they are definitely there, floating in space. alt-tab. leave fleet. Alt-tab. Ah, at last it's disconnected.

Stopped using the logserver as the freezes had stopped (and those .lbw files are quite big)

@CCP Snorlax did you get the bug report I sent from this character a while ago? .lbw file and dxdiag text etc. Anything show up?
Ransu Asanari
Perkone
Caldari State
#40 - 2013-12-14 05:13:11 UTC
CCP Snorlax glad to see you're still looking into this type of freeze/crash. I haven't had a freeze/crash on docking/undocking recently, but I'm still running with sound disabled. Maybe I'll try re-enabling it and test when I'm somewhere safe like highsec.

I have had a full client lockup frequently when loading a very busy grid. In last night's fight in Z8R-PI, as I warped to grid, my client went grey and completely unresponsive for about 30-60 seconds. I was supposed to warp in to help tackle a Malediction, but I had to sit there on my hands hoping it would come back.

Screenshot: http://i.imgur.com/51lbJTb.jpg

I'll try enabling that value.
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