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Server down?
Author
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Scout Esterhazy
Republic Military School
Minmatar Republic
#21 - 2013-12-11 07:35:01 UTC
I too am in Cali....


Interesting.
Pervasive Vagrant
Ministry of War
Amarr Empire
#22 - 2013-12-11 07:36:41 UTC
Also in Cali... Comcast is ISP...
Scout Esterhazy
Republic Military School
Minmatar Republic
#23 - 2013-12-11 07:37:11 UTC
Pervasive Vagrant wrote:
Also in Cali... Comcast is ISP...



Comcast also ISP
Celeste Taylor
Ruby Dynasty
#24 - 2013-12-11 07:38:36 UTC  |  Edited by: Celeste Taylor
I don't think that the ISP is the issue though. Since everything else is working fine, but am having some issues with avatar loading with my 3G connection on the Vita as well. Can't play Eve on my Mobile devices to confirm, but pretty sure it is a NA (West Coast?) server issue.

Edit: didn't realize that I was connecting my mobile to the router. I switched off the Wi-Fi and sure enough avatars are loading just fine with the AT&T connection.
Kaisermn
Trilinear Systems Inc.
#25 - 2013-12-11 07:39:34 UTC
Right, I have no issues with internet connection either (obviously) just to tranquility.
Digital Messiah
Center for Advanced Studies
Gallente Federation
#26 - 2013-12-11 07:39:50 UTC
Looks like someone spilled coffee on a server over at the comcast building...

Something clever
James Amril-Kesh
Viziam
Amarr Empire
#27 - 2013-12-11 07:49:28 UTC
Avatars work fine for me.
So does the game, but I'm not on Comcast (university is its own ISP). Nor am I in California.

Enjoying the rain today? ;)
Pervasive Vagrant
Ministry of War
Amarr Empire
#28 - 2013-12-11 07:50:24 UTC
Can't contact support because the support page is down too. Wanted to ask if it could possibly be anything at all on their end. If not comcast is going to need a few phone calls.
Venirious
Do It For The Lobster
#29 - 2013-12-11 08:37:03 UTC
California, Comcast, no connection to server.

Friend in Arizona (not on Comcast) is connecting just fine.
Kaisermn
Trilinear Systems Inc.
#30 - 2013-12-11 08:41:12 UTC
Can we have a dev or moderator give us a status update please?
Venirious
Do It For The Lobster
#31 - 2013-12-11 08:49:01 UTC
I'm actually on hold with comcast atm, but looks like they're assuming it's an issue on my end and running diagnostics on my line.....sigh....
Ariele Netiqulenne
Federal Navy Academy
Gallente Federation
#32 - 2013-12-11 08:55:14 UTC
CA, Comcast, Bay area. If I VPN to work then I can ping server fine.
Kaisermn
Trilinear Systems Inc.
#33 - 2013-12-11 08:57:11 UTC
Ariele Netiqulenne wrote:
CA, Comcast, Bay area. If I VPN to work then I can ping server fine.


Same with my VPN, which means that it's a comcast issue...
Celeste Taylor
Ruby Dynasty
#34 - 2013-12-11 08:59:22 UTC  |  Edited by: Celeste Taylor
Seriously don't think it has anything with Comcast though. I've been streaming HD while playing other games and browsing the net just fine. Also as mentioned I can't seem to load avatars with my AT&T connection either.

Have we narrowed it down to Northern California, or just the US West coast? Anyone from So Cal, Oregon, or Washington having issues?

edit: Argh, you people are right indeed. I didn't realize that I was connecting to my router and using Comcast and not my mobile ISP!
Scout Esterhazy
Republic Military School
Minmatar Republic
#35 - 2013-12-11 09:02:27 UTC
Celeste Taylor wrote:
Seriously don't think it has anything with Comcast though. I've been streaming HD while playing other games and browsing the net just fine. Also as mentioned I can't seem to load avatars with my AT&T connection either.

Have we narrowed it down to Northern California, or just the US West coast? Anyone from So Cal, Oregon, or Washington having issues?


I am in NorCal. (Sacramento to be exact.)
Venirious
Do It For The Lobster
#36 - 2013-12-11 09:05:58 UTC
Finished convo with Comcast; they didn't have a clue.
Digital Messiah
Center for Advanced Studies
Gallente Federation
#37 - 2013-12-11 09:09:28 UTC
Now that we know whats up is anyone working on this?

Something clever
Pervasive Vagrant
Ministry of War
Amarr Empire
#38 - 2013-12-11 09:10:39 UTC
Venirious wrote:
Finished convo with Comcast; they didn't have a clue.




You're probably going to have to escalate it to get any attention from Comcast. Also the more people that call the more it will come to their attention. It has to be a Comcast issue at this point.
Venirious
Do It For The Lobster
#39 - 2013-12-11 09:14:01 UTC
Pervasive Vagrant wrote:


You're probably going to have to escalate it to get any attention from Comcast. Also the more people that call the more it will come to their attention. It has to be a Comcast issue at this point.[/quote]

They opened a "tier 2" support ticket for the issue, but who knows when/if that will lead to anything.
Ariele Netiqulenne
Federal Navy Academy
Gallente Federation
#40 - 2013-12-11 09:17:59 UTC
Celeste Taylor wrote:
Seriously don't think it has anything with Comcast though. I've been streaming HD while playing other games and browsing the net just fine. Also as mentioned I can't seem to load avatars with my AT&T connection either.

Have we narrowed it down to Northern California, or just the US West coast? Anyone from So Cal, Oregon, or Washington having issues?


Please tell me more that's not comcast:

traceroute 87.237.38.200
traceroute to 87.237.38.200 (87.237.38.200), 30 hops max, 60 byte packets
1 192.168.1.1 (192.168.1.1) 0.659 ms 0.743 ms 0.788 ms
2 69.181.xxx.x (69.181.xxx.x) 12.905 ms 16.194 ms 16.319 ms
3 te-0-2-0-4-ur05.santaclara.ca.sfba.comcast.net (68.86.249.65) 15.064 ms 16.011 ms 19.885 ms
4 te-1-1-0-13-ar01.sfsutro.ca.sfba.comcast.net (69.139.199.106) 24.559 ms te-1-1-0-11-ar01.sfsutro.ca.sfba.comcast.net (69.139.199.90) 25.539 ms te-1-1-0-9-ar01.sfsutro.ca.sfba.comcast.net (69.139.198.178) 25.693 ms
5 he-1-7-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.90.153) 23.523 ms 27.496 ms 28.677 ms
6 * * *
7 * * *
8 * * *


(for windows users you can do tracert on windows and see if you got similar result)