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Updated EVE Launcher builds available on SIngularity

First post
Author
Almeria Barlantes
Les Petits Pedestres
Toilet Paper.
#121 - 2013-12-04 20:58:50 UTC
CCP Aporia wrote:
Almeria Barlantes wrote:
Deleting file...

Reloading patch via launcher...

And PAF !!

Pastebin 2


Wowsa! Do you have a full log file for me? And can you zip the .patch file and attach it to a bug report that mentions my name as well? I might want to take a look at its actual contents to see where it is corrupted.


Bug report done
CCP Aporia
C C P
C C P Alliance
#122 - 2013-12-04 21:08:26 UTC
Almeria Barlantes wrote:
CCP Aporia wrote:
Almeria Barlantes wrote:
Deleting file...

Reloading patch via launcher...

And PAF !!

Pastebin 2


Wowsa! Do you have a full log file for me? And can you zip the .patch file and attach it to a bug report that mentions my name as well? I might want to take a look at its actual contents to see where it is corrupted.


Bug report done


Thanks. This looks a lot like the same issue Kristenn is running into. Will look at this with CCP Atropos in the morning as it seems to have to do with http download changes we also pushed out and he knows way more about those than I do.

Friend of walking avatars, currently hibernating until he gets to open that door.

Texty
State War Academy
Caldari State
#123 - 2013-12-05 01:57:24 UTC  |  Edited by: Texty
Launcher's loading bar stays blank, can't log on

Hi.

I tried to log on to Singularity yesterday. The launcher auto-updated and shut down so I started it again, but since then, the loading bar at the bottom stays blank (http://i.imgur.com/Hj59Clt.png .) I don't get the "client is ready" message, leaving me unable to log in (to be more precise, I can log in but the "PLAY" button stays grayed-out so I can't play the game.)

Reading some of the posts here, I tried to delete .patch files but I couldn't find any.

Here's my log http://pastebin.com/hvqS0D50 .

Is there anything else I can do?
CCP Atropos
C C P
C C P Alliance
#124 - 2013-12-05 10:22:27 UTC
If you manually started the EVE Launcher during it's selfupdate phase, there's a chance you've corrupted the installed version. The latest version is 2.1.664550 but your log states you're using 2.1.658753. You can try restarting the EVE Launcher, but looking at the log you provided I believe this won't work.

Your best bet is probably to download and run the installer from here: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_664550.exe
Fartwo
Perkone
Caldari State
#125 - 2013-12-05 10:38:23 UTC
so it appears that my currect isp forces us thru a transparent proxy, this means ill be out of luck for sisi? and possible eve in the future updates? is there a manual download for this version of sisi from what im guessing im running is the currect version of tranquility since I copied my current tq folder over. thanks for any info
CCP Aporia
C C P
C C P Alliance
#126 - 2013-12-05 11:29:18 UTC  |  Edited by: CCP Aporia
Fartwo wrote:
so it appears that my currect isp forces us thru a transparent proxy, this means ill be out of luck for sisi? and possible eve in the future updates? is there a manual download for this version of sisi from what im guessing im running is the currect version of tranquility since I copied my current tq folder over. thanks for any info


I don't know if precalculated patches from the current TQ build to the current Sisi build are available, sorry. But it's good to know that you are running through a transparent proxy. Rest assured that we are not going to deploy the current launcher to Tranquility until we have resolved these issues.

Friend of walking avatars, currently hibernating until he gets to open that door.

Fartwo
Perkone
Caldari State
#127 - 2013-12-05 11:44:39 UTC
worth the wait then :)
Almeria Barlantes
Les Petits Pedestres
Toilet Paper.
#128 - 2013-12-05 12:31:28 UTC
I've tested back today.

The download of the patch is the problem, because it's not complete, and still applicated.
Kristenn
Les chevaliers de l'ordre
Goonswarm Federation
#129 - 2013-12-05 15:56:37 UTC  |  Edited by: Kristenn
hello.

I have tried with a new fresh install, and get the no find entry for blabla blahh

LOGZ0R

i dont know why it dont find these files in the rollsums because there is entry for all theses files in the rollsums

Quote:
unable to find entry for 'bin\\_PlanetResources.dll' in rollsums!


Quote:
sbs.bin\_PlanetResources.dll(dp1
S'sha1'
p2
(ichecksum
PickleHash
p3
(dp4
S'name'
p5
S'sha1'
p6
sS'digest'
p7
S'\x99\x81pV\xafR\x15(u\xe0y\xba\x13o13\xf7*L+'
p8
sS'mtime'
p9
F1385573671.549664


edit: another unrelated thing,

Can you ask your mate to put back the eve audio player in eve online ? it was cool to switch songs etc... :p
Kristenn
Les chevaliers de l'ordre
Goonswarm Federation
#130 - 2013-12-06 15:11:48 UTC
you gave up ? :'(
CCP Aporia
C C P
C C P Alliance
#131 - 2013-12-06 15:38:53 UTC
We havenĀ“t given up.

Also, be aware that there are two sets of rollsums: The local cache copy for the installed version, and the one we are fetching remotely for the new version. In this particular case the remote copy for some reason does not contain said entries, even though they are physically in the file. So there is a failure acquiring the remote information somewhere, we just have not found it yet.

Friend of walking avatars, currently hibernating until he gets to open that door.

Fartwo
Perkone
Caldari State
#132 - 2013-12-06 23:05:06 UTC
is there anyway I can get a link to a full download of the sisi install? or any workaround for me? I really need to get my guys trained on sisi and im the only one who cant login to it?
Kristenn
Les chevaliers de l'ordre
Goonswarm Federation
#133 - 2013-12-07 14:24:08 UTC
Yes it would bien apreciable if you can put a premade patch so the launcher just need to dl it and patch.

I can do another install and keep the this one to still help you to find the problem.
CCP Aporia
C C P
C C P Alliance
#134 - 2013-12-09 12:59:12 UTC  |  Edited by: CCP Aporia
Quick update: We are pushing out a new launcher build to Singularity later today that will address the "KeyError" exception people are seeing.

EDIT: I was wrong, testing a fix for a mac issue is taking a bit longer, hopefully the new version is out tomorrow morning.

Friend of walking avatars, currently hibernating until he gets to open that door.

CCP Atropos
C C P
C C P Alliance
#135 - 2013-12-10 17:42:25 UTC
For those on Windows XP and Windows Server 2003 having errors updating, you can download the installer here: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_667810.exe
Fartwo
Perkone
Caldari State
#136 - 2013-12-11 04:16:59 UTC
CCP Atropos wrote:
For those on Windows XP and Windows Server 2003 having errors updating, you can download the installer here: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_667810.exe

after waiting for quite a few hours, the launcher started but never showed any progress on the progress bar, not even words saying that it was trying to download or update it was just a grey progress bar. on the higher note atleast my TQ folder still updates fine
CCP Atropos
C C P
C C P Alliance
#137 - 2013-12-11 10:01:13 UTC
Could you see if the logfiles report anything unexpected?
Fartwo
Perkone
Caldari State
#138 - 2013-12-11 11:13:37 UTC
http://pastebin.com/i3iwmiYq

this is from the launcher cache labled 12-10-2013 or something.

altho I tried multiple times with the same problem, shouldn't there be more listed? maybe you can pull up the logfiles my client sent you when it crashed (because everytime I close the sisi launcher it freezes and says its 'sending ccp logfiles')

maybe I should just bring my computer somewhere that has an isp that isn't forcing me to go through a transparent proxy....altho being the #1 isp in eastern America I wouldn't think they would force that. idk ill have to check and make sure I just tried tool from a website to ocheck if I have a proxy and it said I have a transparent one. idk at this point im frustrated beyond belief because I have new guys that are dying because I cant train them and id rather them not quit on me. and id goto high sec but with active wars and active targets always around its just not good news lol. is there a link to the actual patch from current TQ into SISI that I can download and import into the installer? anything along these lines? if not ill just figure somewhere to take my computer and hope lol thanks again
CCP Aporia
C C P
C C P Alliance
#139 - 2013-12-11 11:24:09 UTC  |  Edited by: CCP Aporia
Fartwo wrote:
http://pastebin.com/i3iwmiYq

this is from the launcher cache labled 12-10-2013 or something.

altho I tried multiple times with the same problem, shouldn't there be more listed? maybe you can pull up the logfiles my client sent you when it crashed (because everytime I close the sisi launcher it freezes and says its 'sending ccp logfiles')

maybe I should just bring my computer somewhere that has an isp that isn't forcing me to go through a transparent proxy....altho being the #1 isp in eastern America I wouldn't think they would force that. idk ill have to check and make sure I just tried tool from a website to ocheck if I have a proxy and it said I have a transparent one. idk at this point im frustrated beyond belief because I have new guys that are dying because I cant train them and id rather them not quit on me. and id goto high sec but with active wars and active targets always around its just not good news lol. is there a link to the actual patch from current TQ into SISI that I can download and import into the installer? anything along these lines? if not ill just figure somewhere to take my computer and hope lol thanks again


Two things I notice right away:
1) You are trying to connect that launcher version to TQ, which currently won't work for other background changes that need to be deployed to TQ first.
2) This is more important and something you already realized: there are network issues, e.g. you seem to receive an invalid configuration file.

As such, two questions:
1) Can you open https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt in a normal browser and see what it displays?
2) Can you go to the launcher's cache folder and see what the contents of win_launcherinfoTQ_inc.txt and settings.yaml in there are?

Friend of walking avatars, currently hibernating until he gets to open that door.

Fartwo
Perkone
Caldari State
#140 - 2013-12-11 15:29:16 UTC  |  Edited by: Fartwo
I did notice that it was trying to connect with the TQ server/patch, but wasn't sure if I should make a shortcut like with sisi launcher (and I didn't know because I didn't pay attention and notice that it was the launcher app and not an app to patch the launcher) so I will see what I can come up with on my end. thank you for your time and patience, but because you are a dev I can still shake my fist at you and call you butthead?

1) http://pastebin.com/GvS1HSS2

2) http://pastebin.com/nbzn1eU0 <--win_launcherinfoTQ_inc.txt (edit first link because it was removed from pastebin)

settings.yaml


Settings:
CloseLauncherAfterStartingClient: false
DeletePatches: true
DisableHashChecks: false
DownloadThrottling: 0
IgnoreResumeTimestamps: false
KeepSeeding: false
Language: en
MaxConnections: 16
MaxListenPort: 6959
MinListenPort: 6811
NumberOfDownloadThreads: 5
SendLogs: true
StartInSafeMode: false
TorrentConnectionTimeout: 90
UploadSlots: 8
UploadThrottling: 10