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Can't open new launcher (Rubicon)

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Riktor Naridu
The Infinity Praxis
#1 - 2013-11-23 18:52:37 UTC
Before Rubicon my launcher worked fine, since the new launcher update I can't get into the new launcher. Every time i try to open it, either through the shortcut or directly through the .exe in the launcher folder I get this really long exception. (What i am posting below is just the first part, the whole thing is to long to post.) I have tried downloading the launcher directly through links provided by devs on this forum, I have also tried a fresh install and running the repair tool. None of which I have tried has worked. Any help is appreciated. (More info can be provided just let me know if anything is needed)

Traceback (most recent call last):
File "launcher.py", line 117, in main
File "lib\controller.pyo", line 121, in __init__
File "wx\lib\pubsub\pubsub1\pub.pyo", line 750, in sendMessage
File "wx\lib\pubsub\pubsub1\pub.pyo", line 423, in sendMessage
File "wx\lib\pubsub\pubsub1\pub.pyo", line 261, in sendMessage
File "lib\controller.pyo", line 124, in OnInit
File "lib\initialization.pyo", line 205, in InitializeLauncher
File "lib\initialization.pyo", line 48, in InitInfo
File "lib\info.pyo", line 178, in Setup
File "lib\info.pyo", line 165, in Get
File "lib\info.pyo", line 151, in GetLauncherInfoFunc
File "lib\info.pyo", line 139, in GetLauncherInfo
File "lib\decorators.pyo", line 20, in __call__
File "lib\info.pyo", line 79, in GetInfoFromUrl
File "lib\http.pyo", line 70, in get
File "requests\api.pyo", line 55, in get
File "requests\api.pyo", line 44, in request
File "requests\sessions.pyo", line 334, in request
File "requests\utils.pyo", line 430, in get_environ_proxies
File "urllib.pyo", line 1536, in proxy_bypass
File "urllib.pyo", line 1487, in proxy_bypass_registry
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#2 - 2013-11-24 00:36:55 UTC
I also am getting this issue and have yet to hear back from anyone at CCP on how to fix it.

Did the whole fresh install twice and still get it. tried the links they supplied and nothing.

Would really like some help with this issue.
Heroesis
Hedion University
Amarr Empire
#3 - 2013-11-25 22:25:14 UTC
didn't even know it existed, but there is a client repair tool. It got things up for me.

https://wiki.eveonline.com/en/wiki/Client_Repair_Tool
CCP Aporia
C C P
C C P Alliance
#4 - 2013-11-25 22:58:25 UTC
It would be great to get the full launcher log file to see more details about what is going wrong.

Friend of walking avatars, currently hibernating until he gets to open that door.
Riktor Naridu
The Infinity Praxis
#5 - 2013-11-26 01:34:43 UTC  |  Edited by: Riktor Naridu
Would be more then happy to provide that information. If you can let me know exactly what you need and the best way to provide it to you i will get it to you ASAP.

Edit: I sent you a copy of what I believe to be the log file. let me know if that is the information you were requesting and if so, it's been sent.
CCP Atropos
C C P
C C P Alliance
#6 - 2013-11-26 14:01:56 UTC
http://pastebin.com/ is always good for logfiles
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#7 - 2013-11-26 22:22:48 UTC
CCP Atropos wrote:
http://pastebin.com/ is always good for logfiles



Is this want you are asking to see?

http://pastebin.com/utXH9sHw

that is what I get when I attempt to log in.
CCP Aporia
C C P
C C P Alliance
#8 - 2013-11-27 12:51:35 UTC
Cameron Vayle wrote:
CCP Atropos wrote:
http://pastebin.com/ is always good for logfiles



Is this want you are asking to see?

http://pastebin.com/utXH9sHw

that is what I get when I attempt to log in.


This looks like the same error that Riktor Naridu is getting. Are you using a proxy by any chance? Or is your computer name containing non-Latin characters?

Friend of walking avatars, currently hibernating until he gets to open that door.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#9 - 2013-11-27 18:50:00 UTC
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Atropos wrote:
http://pastebin.com/ is always good for logfiles



Is this want you are asking to see?

http://pastebin.com/utXH9sHw

that is what I get when I attempt to log in.


This looks like the same error that Riktor Naridu is getting. Are you using a proxy by any chance? Or is your computer name containing non-Latin characters?



No proxy in any form. No my computer name is in plain old English.
CCP Aporia
C C P
C C P Alliance
#10 - 2013-11-27 19:30:00 UTC
Cameron Vayle wrote:
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Atropos wrote:
http://pastebin.com/ is always good for logfiles



Is this want you are asking to see?

http://pastebin.com/utXH9sHw

that is what I get when I attempt to log in.


This looks like the same error that Riktor Naridu is getting. Are you using a proxy by any chance? Or is your computer name containing non-Latin characters?



No proxy in any form. No my computer name is in plain old English.


OK, that's weird... are you running any anti virus or firewall or malware detection software?

The reason why I am asking is, the exception is thrown when the networking library we are using tries to resolve if it should use a proxy, and when it asks the Windows Registry for this information it receives a response that it cannot properly decode. Since you are neither using a proxy, nor have non-Latin characters in your computer name I do wonder if there might be something interfering with the registry query.

Friend of walking avatars, currently hibernating until he gets to open that door.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#11 - 2013-11-28 04:29:21 UTC
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Atropos wrote:
http://pastebin.com/ is always good for logfiles



Is this want you are asking to see?

http://pastebin.com/utXH9sHw

that is what I get when I attempt to log in.


This looks like the same error that Riktor Naridu is getting. Are you using a proxy by any chance? Or is your computer name containing non-Latin characters?



No proxy in any form. No my computer name is in plain old English.


OK, that's weird... are you running any anti virus or firewall or malware detection software?

The reason why I am asking is, the exception is thrown when the networking library we are using tries to resolve if it should use a proxy, and when it asks the Windows Registry for this information it receives a response that it cannot properly decode. Since you are neither using a proxy, nor have non-Latin characters in your computer name I do wonder if there might be something interfering with the registry query.


No, no anti virus. no firewall for this game, I have changed no settings on my computer for the last 6 months. This just started happening after the new patch you all had.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#12 - 2013-12-02 22:48:47 UTC
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Aporia wrote:
Cameron Vayle wrote:
CCP Atropos wrote:
http://pastebin.com/ is always good for logfiles



Is this want you are asking to see?

http://pastebin.com/utXH9sHw

that is what I get when I attempt to log in.


This looks like the same error that Riktor Naridu is getting. Are you using a proxy by any chance? Or is your computer name containing non-Latin characters?



No proxy in any form. No my computer name is in plain old English.


OK, that's weird... are you running any anti virus or firewall or malware detection software?

The reason why I am asking is, the exception is thrown when the networking library we are using tries to resolve if it should use a proxy, and when it asks the Windows Registry for this information it receives a response that it cannot properly decode. Since you are neither using a proxy, nor have non-Latin characters in your computer name I do wonder if there might be something interfering with the registry query.



ok...looks like I was forgotten. Still getting this problem I am.....anyone out there care????
CCP Aporia
C C P
C C P Alliance
#13 - 2013-12-02 22:54:07 UTC
Sorry for the lack of reply, but you are not forgotten. CCP Atropos wanted to look into this today but I am not 100% certain if he got around to it. Sadly debugging these issues takes a while. /-:

Friend of walking avatars, currently hibernating until he gets to open that door.
Riktor Naridu
The Infinity Praxis
#14 - 2013-12-05 16:55:28 UTC
Any news on a fix for this issue? just looking for an update.
CCP Aporia
C C P
C C P Alliance
#15 - 2013-12-05 17:13:48 UTC
We are still debugging these issues with deploying new versions of the launcher to singularity at the moment, whenever we believe to have addressed one of the potential issues.

Friend of walking avatars, currently hibernating until he gets to open that door.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#16 - 2013-12-10 03:39:27 UTC
CCP Aporia wrote:
We are still debugging these issues with deploying new versions of the launcher to singularity at the moment, whenever we believe to have addressed one of the potential issues.


any new news in the last 4 days?
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#17 - 2013-12-10 10:22:45 UTC
Now when it launches for the 1st time of the day it says I need to update my launcher. So I do and it gets caught in a constant loop. In other words even after it 'Updates" my launcher it says that it still needs to be updated. Some reason I don't think that it needs to be updated more than 10 times.....

So after I declined to update #11 I went to the repair tool and ran it...

Well it says it fixed it. So I go to run the program again and guess what....

Yup...

It puts me back to that exception that we spoke of above though it allows me to log into the game...

This is really starting to drive me nuts.
CCP Aporia
C C P
C C P Alliance
#18 - 2013-12-10 15:31:20 UTC
Singularity's Launcher contains a newer version of the network library we are using. However, we are currently not pushing out the update to TQ just yet because we also discovered and (hopefully) fixed a few other issues that were causing the repairtool as well as the launcher to sometimes fail updating your EVE client.

Friend of walking avatars, currently hibernating until he gets to open that door.
Cameron Vayle
Dreadnoughtz Conclave
Northern Coalition.
#19 - 2013-12-10 23:00:23 UTC
CCP Aporia wrote:
Singularity's Launcher contains a newer version of the network library we are using. However, we are currently not pushing out the update to TQ just yet because we also discovered and (hopefully) fixed a few other issues that were causing the repairtool as well as the launcher to sometimes fail updating your EVE client.



So when do you think that we ( the broken few ) can expect this to be pushed?
CCP Aporia
C C P
C C P Alliance
#20 - 2013-12-10 23:05:53 UTC
Next week, hopefully. Depends upon how many more issues we detect until then.

Friend of walking avatars, currently hibernating until he gets to open that door.
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