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popping and crackling sounds!!!

First post
Author
Juliette Asanari
Voodoo Children
#21 - 2013-11-28 12:29:31 UTC
It seems to start when more then 3 npcs start shooting you with something other than missiles - and it won't go away until there is only one left. It popping also happens to the music, even when zoomed out - my first guess would be the combat log interfering with the audio.

For the record: Windows 7 (64), Intel Pentium 4 CPU 3.06GHz, ATI Radeon HD 4670, SB 5.1 VX
Logan Joriksa
Shockwave Unlimited
RAZOR Alliance
#22 - 2013-11-28 13:18:17 UTC
Hmm.. I had a similar experience as follows:

I was attacking a customs office yesterday with about 10 of my corp mates on grid shooting at it. No NPCs on grid unless our drones fall in that category, in which case there were an estimated 15 to 20 drones on grid.

Sound was working with no issues on main client until I started up a second client for an alt to provide more dps. On that alt's client the sound seemed fine until I arrived on grid with the main fleet at which point there was crackling and popping as described so I muted sound on that second client.

My main client sound was unaffected and remained unmuted.

I also switched between muting my main and unmuting my alt to see if it was my end. My main remained unaffected and only my second client was affected.

Thought little of it until I found this thread and while I am reporting it, I have not been able to replicate it yet.
CCP Baldur
C C P
C C P Alliance
#23 - 2013-11-28 16:34:46 UTC
Unfortuanately we still haven't been able to repro. Sad

Bruxus (or anyone with a video of a similar experience): I would appreciate if you could go here:
http://community.eveonline.com/support/submit-bug-report

and make a bug report with the video attached. The video can not be larger than 15mb. If larger you could always post it on Youtube and include the link in the report. We can then attempt to copy your behaviour and hopefuly find a solution.

Sorry for your troubles and thank you for the effort!
Braxus Deninard
Hard Knocks Inc.
Hard Knocks Citizens
#24 - 2013-11-28 16:36:30 UTC  |  Edited by: Braxus Deninard
Thanks for the response - I'll upload the video to youtube now and link it in the bug report. Give me an hour or so to get it all converted/compressed/uploaded and then I'll edit this post once it's all done.

Edit: Video uploaded, and bug report filed. The link to the video is within the bug report. Let me know how it goes and if you need any more examples.
CCP Baldur
C C P
C C P Alliance
#25 - 2013-11-29 13:55:30 UTC  |  Edited by: CCP Baldur
Thanks for the video upload - it did help indeed.
We´ve been able to repro a similar sound glitch when we use Teamspeak with the Eve client. Are some of you perhaps using Teamspeak?



Thanks!
Koban Agalder
Sebiestor Tribe
Minmatar Republic
#26 - 2013-11-29 14:13:48 UTC
CCP Baldur wrote:
We´ve been able to repro a similar sound glitch when we use Teamspeak with the Eve client. Are some of you perhaps using Teamspeak?

Thanks!

I'm using Teampseak but as the moment of speaking cannot say if problem occured with TS running. Will test it once in home and give feedback.

Good work guys!

(other IT worker hunting bugs)

James Arget for CSM 8! http://csm.fcftw.org 

Lara Divinity
Pidgeon Cartel
#27 - 2013-11-29 17:05:01 UTC
im using mumble for class but i even have it when mumble isnt on and i also tried turning off skype but the popping n crackling stays :/
Dominous Nolen
The Graduates
The Initiative.
#28 - 2013-11-29 20:18:22 UTC  |  Edited by: Dominous Nolen
Brano Kocka wrote:
Disabling and re-enabling sound in options does the trick, but after couple of seconds to minutes crackling and popping simply continues.... What can I say, really annoying, especially if it worked before Rubicon......


I've had this even before Rubicon. Seems to happen everytime i switch between a USB Razer Megaldon headset and my onboard Soundblaster based card.

Work around is disabling/enabling the in-game audio.

@dominousnolen

"Fly dangerously, Fly safe, Fly whatever, just keep Flying." - Lee Blackwood

Dominous Nolen
The Graduates
The Initiative.
#29 - 2013-11-29 20:21:04 UTC
CCP Baldur wrote:
Thanks for the video upload - it did help indeed.
We´ve been able to repro a similar sound glitch when we use Teamspeak with the Eve client. Are some of you perhaps using Teamspeak?



Thanks!


Happens for me with TeamSpeak closed as well. When switching audio sources with the game client open my audio goes to complete static/squealing

@dominousnolen

"Fly dangerously, Fly safe, Fly whatever, just keep Flying." - Lee Blackwood

Logan Joriksa
Shockwave Unlimited
RAZOR Alliance
#30 - 2013-11-30 05:36:45 UTC
CCP Baldur wrote:
Thanks for the video upload - it did help indeed.
We´ve been able to repro a similar sound glitch when we use Teamspeak with the Eve client. Are some of you perhaps using Teamspeak?



Yes, I was using Teamspeak at the time.
Brano Kocka
Koraks pathfinder
#31 - 2013-11-30 18:29:41 UTC
Switching from my SB Recon 3d PCIe to onboard sound didn´t help. It must be something with the client.....
Brrrrrrrrrrrrr
Braxus Deninard
Hard Knocks Inc.
Hard Knocks Citizens
#32 - 2013-12-01 04:35:45 UTC
CCP Baldur wrote:
Thanks for the video upload - it did help indeed.
We´ve been able to repro a similar sound glitch when we use Teamspeak with the Eve client. Are some of you perhaps using Teamspeak?



Thanks!


Thanks for the response - in the video that I recorded I was indeed using TS3, and also had a headset plugged in, so it may well be related to that. I'll quickly test the same environment but without TS3 open and will see what happens.
CCP Baldur
C C P
C C P Alliance
#33 - 2013-12-02 12:57:49 UTC
Thanks for all your input. We will do some more tests and hopefully find a probable cause.

It would help to get setup info from more of you - if you don't mind.

thanks!
Braxus Deninard
Hard Knocks Inc.
Hard Knocks Citizens
#34 - 2013-12-02 15:03:56 UTC  |  Edited by: Braxus Deninard
CCP Barukr - what do you mean by setup info? Let me know if you mean system specs/programs running/external hardware installed etc while playing and I'll give you a comprehensive list.

To give a short summary though my system has an 8-core CPU and the PC has 6GB RAM, so specs are unlikely to be the issue. Nothing else is running except eve, a browser, and occasionally TS. When TS is running a USB headset with mic is plugged in as well.
Kor Bylar
Bylar Industries LLC
#35 - 2013-12-03 16:56:29 UTC
Has anyone looked at their CPU Utilization when the popping noise happens? I am having the same issues and even my out of game music slows down. The only thing I could see was that the CPU was maxing out at 100% while I'm in an area with a bunch of ships, both player and rat ships.
Jake Rivers
New Planetary Order
#36 - 2013-12-03 20:18:51 UTC
Last night while running 4 accounts, 2 per pc I had the sound problem on my older pc running xp as well. It happened when we were reinforcing a tower and I had to zoom out all the way on both clients to end the popping sound, it is also the pc I run teamspeak on.

In addition to the sound problem I was having very poor performance, where alt tabbing was very slow and reducing damage displays to a jerky movement that seriously hindered game play. On my newer pc running windows 7 there was no problem.

I did have full watch lists on both clients and after a while I shut them down and this did seem to improve the situation. The problem only happened when the fleet was on a hostile pos as well, travelling through gates and such was no issue.
CCP Baldur
C C P
C C P Alliance
#37 - 2013-12-04 10:49:45 UTC  |  Edited by: CCP Baldur
Again, thanks for your input, it really helps us a lot! It seems like this is primarily a performance issue.
And as you have pointed out then more things seem to be affected than just sound. It would be great if you could look at the performance monitor while this is happening as we´ve been able to repro some similar things, although not particularly severe, when maxing out the cpu.

What we'll do next is run further tests and attempt to figure out exactly what we can do in order to minimize this as much as possible.

Getting your machine setup + software situation at runtime would be great:

OS:
CPU:
RAM:
Chipset:
Graphics Card:
How many clients:
Teamspeak or Mumble etc.:
SSD or regular HD:
Any other thing you think might be relevant:


Thanks!
Braxus Deninard
Hard Knocks Inc.
Hard Knocks Citizens
#38 - 2013-12-04 12:55:50 UTC  |  Edited by: Braxus Deninard
Sounds great, it's worth mentioning that this wasn't an issue pre-Rubicon as well, although I guess that's pretty obvious.

OS: W7 Ultimate x64
CPU: Intel Core i7-2630QM @ 2.00GHz (8 CPU's)
RAM: 6GB DDR3
Chipset: Intel(R) HD Graphics Family (3000)
Graphing Card: NVIDIA GeForce GT540M
How many clients: Just the one
Teamspeak or Mumble etc.: TS running in the video I provided to describe the issue, but also having the issue when TS is not running
SSD or regular HD: Regular HD
Any other thing you think might be relevant: DX11 client, unable to swap out to the DX9 client to do some tests with that because of the launcher bug which has already been reported.
Logan Joriksa
Shockwave Unlimited
RAZOR Alliance
#39 - 2013-12-04 14:47:17 UTC
OS: Windows 7 Home Premium (64 bit)
CPU: Intel Core i3 M 330 @ 2.13 GHz (4 processors)
RAM: 8 GB (7.87 GB usable)
Graphics Card: NVIDIA GeForce GT 320M
How many clients: 1 with no issue, 2 with issue
Teamspeak or Mumble etc.: Teamspeak only.
SSD or regular HD: Regular HD

Other: Sometimes running Overwolf with Teamspeak. Sometimes may have anything between 1 and 4 Chrome tabs open in the background.

Hope you make some progress!
Core Dim
Caldari Provisions
Caldari State
#40 - 2013-12-04 15:31:58 UTC
same problem here...

OS: Windows 8.1 x64
CPU: AMD A4 5000
RAM: 4 GB
Chipset:
Graphics Card: AMD Radeon HD 8330
How many clients: 1 - 2
Teamspeak or Mumble etc.: TS3
SSD or regular HD: HD
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